BMS411: Developing Staff through Coaching & High Performance Culture

This presentation provides a detailed analysis of high-performance work culture, emphasizing its impact on organizational performance and employee motivation. It explores key components such as trust, employee empowerment, continuous learning, and openness to change, using Tesco as a case study. The presentation discusses management development programs, including core skill development and coaching feedback, and proposes a coaching and mentoring program to enhance digital skills and leadership capabilities within Tesco. The proposed program includes senior management commitment, mentor selection, defined terms of reference, a small-scale pilot, logistical planning, and a review process to ensure its effectiveness in improving customer engagement and communication in the context of the COVID-19 pandemic. The presentation concludes that a high-performance work culture, supported by effective mentoring and coaching, is crucial for organizational success.