BMS411: High Performance Work Culture Presentation with Notes

This presentation explores the concept of high-performance work culture, using The Body Shop as a case study. It assesses the values and significant features of such a culture, including workplace involvement, transparency, employee empowerment, and continuous improvement. The presentation also examines the role of leadership, effective performance management, accountability, and expectations in creating a high-performance environment. It delves into management development strategies like leadership behaviors, coaching, and mentoring, and discusses coaching theories such as the GROW model and behavioral-based coaching. The presentation concludes by highlighting the importance of collaboration and emotional intelligence as effective coaching techniques for managers, emphasizing the need for business plans and high-achieving human resources to attain organizational goals.

Individual PowerPoint
Presentation Paper with
Notes on High
Performance Work
Culture

Table of Content
 Introduction
 Assessing values of high performance work culture to a company
 Significant features of high performance work culture and its impact on practice as well as
operations of business
 Role of leadership, effective performance management process, empowerment, leadership
capability, accountability and expectations impacts in creating high performance culture
 Management development strategies
 Coaching and theories
 Appropriate coaching technique
 Conclusion
 References

Introduction
 Culture could be defined to characteristic as well as knowledge of specific group of population
comprising social habits, language, religion and many more.
 For understanding the concept of high performance work culture, selected company is The Body
Shop which is British skin care, perfume along with cosmetics brand. The entity always run on
passion and its work culture is unique. It has multi-cultural, genuinely caring, smart and fast
paced environment wherein employees ae dedicated for great performances.

Assessing values of high performance work
culture to a company
 Concept of high performance work culture is a kind of culture which drives superior results
through attaining better financial along with non-financial outcomes. In this, an individual
contributes hard efforts for meeting goals, feeling engaged and aligned with values and trust
teams. Mentioned below are values that are associated to high performance work culture in
context to The Body Shop
 Workplace involvement
 Transparency

Significant features of high performance
work culture and its impact on practice as
well as operations of business
 High performance work culture is characterised as an organisational culture that embrace changing
mind-set, team backup, empower personnel for decision making, sense of accountability, reinforcing
positive behaviour and encourage open communication for superior outcomes. Key features of high
performance work culture of The Body Shop are as follows:
 Empowering staff members
 Strategies for continuous improvement
 Low employee turnover
 Sense of accountability

Role of leadership, effective performance
management process, empowerment, leadership
capability, accountability and expectations impacts
in creating high performance culture
 Leadership is described to the ability of a person to influence or direct others at company to perform in
certain manner
 Effective performance management process refers to continuous process for improving performances
through establishing goals of people and team that are aligned for achieving goals, assessing progress and
develop abilities of people.
 Empowerment is a practice to give more rights or freedom to group of people. It is degree of self-
determination along with autonomy among people and communities.
 Accountability and expectations are words which plays great role in accomplishing desired outcomes of an
organisation

Management development strategies
 Management development strategies are termed to tactics employed by senior
management for developing available and new employee base. In The Body Shop, purpose
behind using varied management development strategies is to promote acquisition of
knowledge among employees and developing effectiveness. Some of management
development strategies that are used by managers of The Body Shop to develop staff are
as follows:
 Leadership behaviours
 Coaching and mentoring
 Celebration and rewards

Coaching
 Coaching is a strategy for unlocking potentials of a person for maximising
performances. Some theories of coaching that are applied by managers of The Body
Shop are as defined:
 GROW coaching theory
 Behavioural based coaching theory

Appropriate coaching technique
 On the basis of above research, some of appropriate coaching techniques that could be used
by managers of The Body Shop are as designed:
 Collaboration: It is one of effective technique of coaching and mentoring wherein leaders of
company know ways to carry out operations collaboratively with employees and teach them
aspects for collaborative working at premise.
 Emotional intelligence: The technique is about describing potentials for understanding
feelings and behaviours of others along with reaching properly on them.

Conclusion
 From the presentation, it is concluded that high performance workculture comprises
devising particular business plans as well as expecting high achieving human resources
to attain the goals. Values that are associated to high performance work culture are
workplace involvement and transparency.

References
 Muisyo, P. K. and Qin, S., 2021. Enhancing the FIRM’S green performance through green
HRM: The moderating role of green innovation culture. Journal of Cleaner Production, 289,
p.125720.
 Prince, N. R., Prince, J. B. and Kabst, R., 2020. National culture and incentives: Are incentive
practices always good?. Journal of World Business, 55(3), p.101075.
 Rehman, J., Hawryszkiewycz, I. and Sohaib, O., 2018. Deriving High Performance
Knowledge Sharing Culture (HPKSC): A Firm Performance & Innovation Capabilities
Perspective. PACIS.
 Soomro, B. A. and Shah, N., 2019. Determining the impact of entrepreneurial orientation and
organizational culture on job satisfaction, organizational commitment, and employee’s
performance. South Asian Journal of Business Studies.

Thank You