Analyzing Unified Communications and Security at Boeing: Case Study

This case study examines the implementation of Unified Communications (UC) at The Boeing Company, a global manufacturer of aircraft and jetliners with a large, geographically dispersed workforce. The study highlights the security mechanisms necessary to ensure data privacy and integrity within UC systems, emphasizing the importance of demarcation points, encryption, and protection against Denial of Service attacks. It details the benefits Boeing experienced from deploying UC over converged IP networks, including enhanced real-time knowledge sharing, improved team collaboration, increased employee productivity, and reduced audio conferencing costs. Furthermore, the study explores the capabilities of UC, such as non-real-time communication, message prioritization, mixed communications support, and seamless mobile work integration, underscoring the additional advantages gained through its implementation. Desklib offers this case study and other resources to aid students in their academic pursuits.

Running head: UNIFIED COMMUNICATIONS
Unified Communications
Name of the Student:
Name of the University:
Author note

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Security mechanisms in Unified Communications (UC) to ensure privacy and integrity
of information
The preservation of security of the potentially valuable information may lead to huge
ramifications to the company. The leakage of data leads to the organization failure and loss of
market which further leads to immense loss of revenue. Thus, maintenance of the security of
data is of utmost importance for almost all organizations (Kennedy, 2015). The company
should create a demarcation and enforcement point for the UC network as they provide
demarcation between different zones comprising of varying zones such as those of public and
private networks. Moreover, the encryption of the end point communications would facilitate
the prevention of impersonation and eavesdropping while transmitting information in the
public network. In addition to this, Boeing Company should also make provisions for hiding
the network topology by UC demarcation as it provides Network Address Translation at each
protocol level (Mao, 2017). Furthermore, the company may also encounter Denial of Service
attack through which the attackers impair the communication structure maintain proper
communication without disturbing services and critical applications.
Benefits of deploying UC capabilities over converged IP networks
Boeing experienced immense benefits by deploying UC capabilities over the IP
networks. The system was utilized for the sharing of expertise and knowledge by the
engineers as it facilitates real time knowledge sharing. It enables the employees of the virtual
teams that are dispersed from the home offices to adjust the interaction to a more
understandable communication mode. Furthermore, it also enhances the capability of the
company to deal with the critical real time problems and provide solutions. Moreover, the
deployment also incorporates increase in productivity as well as in efficiency of the
employees not only at individual level but also at a team level. Moreover, the annual cost of

2UNIFIED COMMUNICATIONS
audio conferencing also showed a decrease in the annual cost by the implementation of the
UC capabilities. The decrement in the cost also increases the capital of the organization
leading to the gain of profits (Rand, 2017). It also enhances the real time interactions and
easy collaboration is possible all the employees utilize the same system. Moreover, with the
enhanced productivity of the employees the overall performance of the team enhances that
lead to the increase in benefits to the organizations.
Capabilities of Unified Communications and additional benefits obtained through its
implementation
The Unified Communication enables non real time communication through the
utilization of the voice email system. It also posses the capability to prioritize the messages
and consider the high priority messages first. Moreover, it also supports mixed
communications in which all the connected employees do not need to utilize the similar
device and the session could run smoothly through the utilization of different types of devices
(Smyth, Dal Bello & O'gorman, 2015). It also enables the mobile workers to seamlessly
perform the work while shifting locations. Hence, with the support of mixed communications
sharing of ideas can take place not only during scheduled meeting but also during the
conversation.

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Reference
Kennedy, K. J. (2015). U.S. Patent No. 9,215,236. Washington, DC: U.S. Patent and
Trademark Office.
Mao, W., Cai, Z., Towsley, D., Feng, Q., & Guan, X. (2017). Security importance assessment
for system objects and malware detection. Computers & Security, 68, 47-68.
Rand, J. S. (2017). U.S. Patent No. 9,723,130. Washington, DC: U.S. Patent and Trademark
Office.
Smyth, J. E., Dal Bello, B., & O'gorman, L. P. (2015). U.S. Patent No. 8,966,093.
Washington, DC: U.S. Patent and Trademark Office.