Boeing's Implementation of Unified Communications: Benefits & Security

This case study examines Boeing's implementation of Unified Communications (UC) to connect its globally dispersed workforce. It highlights the security measures Boeing employs, such as Session Initiation Protocol (SIP) protection for VoIP, regular password resets, disabling unused features, VPN setup, and software updates, to address potential threats like message hijacking and denial of service attacks. The study details the benefits of UC over converged IP networks, including real-time communication, enhanced collaboration, centralized network management, and cost reduction. Furthermore, it explores additional capabilities like the 'one number reach' facility, improving employee engagement and conflict resolution. The document concludes with references to support the analysis of Boeing's UC strategy and its impact on the company's operations. Desklib provides a platform for students to access similar solved assignments and study resources.

Running head: UNIFIED COMMUNICATIONS AT BOEING
Unified Communications at Boeing
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Unified Communications security measures and implementations by Boeing to ensure
privacy and integrity
The company obtained great advantages with the implementation of Unified
Communication (UC) as it enabled the employees of a team dispersed in different
geographical locations to share knowledge and information in an efficient manner (Bolton,
Murray & Fluker, 2017). However, UC imparts some security consideration issues as well
such as message hijacking, eavesdropping and denial of service attack. The Session Initiation
Protocol (SIP) enables the protection of VoIP by setting up passwords and resetting it within
regular intervals. Moreover, the security issues can be maintained by turning off the services
and features that are unused (Nieto & Lopez, 2015). Setting up Virtual Private Network and
regularly updating the UC software also ensures proper security maintenance.
Benefits of Unified Communication over converged IP networks
The Unified Communication deployment in the company enabled the team members
to address the sensitive issue problems in real time conversation. It also incorporates different
types of communication strategies so as to enhance collaboration. Furthermore, it can unify
manage and create several networks under single roof as it incorporates centralized
functionalities (Maguire & Zinn, 2017). The utilization of the SIP device support system, any
device can be configured to the network thus, plays a great role in supporting future
expansion. It also adds to lowering the expenditure of the company that would be required for
audio conferencing technique. Moreover, it facilitates increased collaboration which
incorporates the engagement of employees.

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Additional capabilities and benefits of deployment of Unified Communications
The Unified Communication also incorporates the one number reach facility which
can also be termed as Follow me. This technique would enable the employee to make a call to
all the selected contacts associated with the number and discussion can be made with
numbers members at the same time (Aggarwal et al., 2015). Post routing of the call, no
conversation is made then the system would leave the call in the voice mail. It is also
advantageous as no client is put on hold and it can never get distorted thus, proves helpful in
any cases of conflict.

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Reference
Aggarwal, S., Raghavan, A., Osborne, R., Shen, A., & Melomed, E. (2015). U.S. Patent No.
9,071,677. Washington, DC: U.S. Patent and Trademark Office.
Bolton, A., Murray, M., & Fluker, J. (2017, January). Transforming the workplace: Unified
communications & collaboration usage patterns in a large automotive manufacturer.
In Proceedings of the 50th Hawaii International Conference on System Sciences.
Maguire, M. A., & Zinn, R. S. (2017). U.S. Patent No. 9,681,276. Washington, DC: U.S.
Patent and Trademark Office.
Nieto, A., & Lopez, J. (2015). Contextualising heterogeneous information in unified
communications with security restrictions. Computer Communications, 68, 33-46.