5FTC1171/72: E-Ticketing System Project Report - Booking and Tracking

This project report details the development and analysis of an e-ticketing system designed for Junction Motors Auto Repairs. The system aims to enhance operational efficiency in the transport sector by automating the manual ticket booking process. The report includes an introduction with background information, a problem statement highlighting the inefficiencies of the current manual system, and project objectives focused on creating a web-based booking platform. The methodology section describes the use of questionnaires and prototype development. The results and discussion section analyzes public and bus operators' perceptions of the online system. The report also provides recommendations, addresses challenges encountered, and concludes with a summary of the findings, emphasizing the system's potential to improve customer satisfaction and streamline operations. The report also includes an abstract, table of contents, and appendices.