Report on Leadership, Management, and Operations at Booths Company

This report provides an in-depth analysis of leadership and management practices within Booths Company, a British food retail service. It examines the roles and characteristics of leaders and managers, highlighting their importance in setting visions, motivating employees, and fostering a positive work environment. The report delves into the functions of management, including planning, organizing, and directing, and explores various leadership styles and management theories, such as trait and contingency theories. It further discusses the impact of different factors on operational decisions and the significance of operations management in achieving business objectives. The report also addresses employee conflict resolution, the application of behavioral and classical management approaches, and the use of contemporary theories like KAIZEN and management by objectives to enhance employee relations and productivity. Overall, the report offers a comprehensive overview of how leadership and management strategies are employed to drive success within Booths Company.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Role and characteristic of leader ......................................................................................3
TASK 2 ...........................................................................................................................................6
P2 Function and role manager in various situation - ...........................................................6
P3 Various types of theories and leadership styles ..............................................................7
TASK 3............................................................................................................................................9
P4 key approaches of operations management and manger as well as leader play role ......9
P5 Importance and value of operations management in achieving business objective-.......11
TASK 4 .........................................................................................................................................12
P6Factores those do impact on operation management and manger or leader decisions ...12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Leader and manger plays very important role in every organization. They makes various
types of plains strategy and policies those help to surviving a business long time in the market .
In current report, take Booths companies those work in British food retail services to customers.
This is large size of British retail company those providing best quality of services and product.
Uses of this strength they make strong and giant image on the market. in present report, explain
operation and management concept in Booths . Here , will be discuss about various type of
leadership style and management function in different situation. This report will be define
function of a manager and leaders role. Apart from this, lo include such type of factor those do
impact on operation management and manger or leader decision.
TASK 1
P1 Role and characteristic of leader
Role of leader in Booths company
 Set clear vision- leadership play very important role in formulating vision of company
and make different type of policy and strategy for achieving those vision.
 Employees motivation- leader is ply most important role in employees motivation
because some time employees not work properly so they need to motivation.
 Full fill need – leader have responsibility to find employees and team member need and
wants , or providing proper resource those can through they develop job satisfaction
(Goetsch and Davis 2014 ) .
 Leading employees- A leader plays hug role in explaining work an d give direction to
complete the work on time. They also have responsibility team member perform in good
condition as well as positive result.
 Make proper environment – leader also have responsibility to makes friendly
environment through sharing all ideas, opinion, listing employees personal and
professional knowledge and give proper direction . With this type of environment leader
make different and unique image in front of employees.
(Ghanbari and Haghshenas, 2017).
Role of manager in Booths company Interpersonal role - A manager is having numerous roles
and duties in this organisation. They have responsibility of managing organisation and giving the

process of company how it will work. They also use different types of leadership styles like:
participative, consultative etc. In this, company manager also maintains the relationship between
the individual and group of employees and outsiders as well. They also use their position’s
power in formulating strategy, plan, decision-making etc.
 Informational role –A manager observes every employee or individual as well as group
and collect their information. He also observes internal environment of company along
with external events, analyses new idea and implements in company to achieve the
desired goal. The manager also uses power of position for making strategy, planning
and taking discussion through collecting information. He also needs different type of
information so that they can easily take discussion and make policy for Booths company
(Markina and Dyachkov, 2014).
 Decisional roles – Managers mostly play this role in an organisation. They take lots of
discussion related to employees, organisation market strategy etc. They also control
changes in organisation and play monitoring role, find opportunities, identify problems
etc. Moreover, they also try to improve project quality and speed and give proper
resources of employees.
A leader Required to such type of characteristics -
 Honesty- a leader need this qualities because they can maintain pure relationship with
subordinate and the business.
 Good communication- a leader required this qualities because they explain very things
in front of team member so maintain proper transference between message and
employees. It can through they can share I deas, opinion, solve problem easily.
 Confidence- Every leader required to confidence to represent organisation and
employees . Managers are required to have this kind of ability to manage all employees
(Sieweke, 2015).
A manger is required many skill because they mange all business so these are- Leadership skill- Every good leader required to this qualities because they give correct
direction of team member then easily mane labour. Managers in Booths company are
having such quality so they can easily explain all things to subordinate and take positive
result.

 Innovative skill - A manager should possess this characteristic of make plans and
implementing on same way. In this way, they can support in enhancing employees’ skills
and productivity.
 Solving team member problem- A manager should have such qualities through
effective listening and then speaking because they can easily solve the problems of
employees with the help of these skills. Good leader always takes the responsibility and
try to match target (Pullen and Rhodes, 2015).
Function of management-Planning- Managers of Booths company do research of employee
need, forecast and collect information as well as analyse it. They make some strategy according
to employee attitude, behaviour and impact in positive way.
 Organising- According to this function, company make relationship between physical,
finance, human resource (HR) and develop product. Directing - This company has different type of employee; some achieve the goal and
target according to self-planning but some of them fails to reach near target. Therefore,
only right direction and motivation can assist them in attaining success. So, they
encourage employee motivation and direction to achieve target.
Theories of leadership
 Trait theories -This theory helps in understanding human personality on individual level.
Although, it defines Booths company employee’s behaviour, thought and emotions.
 Contingencies theory – This theory helps to give direction of Booths. It is do importance
of situation as well as leaders personality.
Type of management skill Hard management skill- Such types of skills are specific and can be developed from
performing something, like – speed of typing, operating computer and machine etc.
 Soft management skill- On the other hand, people have these types of skills from birth
like – leadership, motivating, personality, team management etc..
Difference between leader and manager
Manager Leader
Manager sets the objective of organisation. The objectives that is been developed by the
mangers are been persuaded by the leaders

Manager gives direction to team leader Leader gives direction to group and team
Manager is always focused on structure and
system
Leader is always focused on people and task
Manager always follow the vision of company Leader always communicate and deliver
visions
Manager makes budget and perform functions
like planning, evaluating etc.
Leader motivates employees and perform
functions like coaching, building trust etc.
TASK 2
P2 Function and role manager in various situation -
In every organization , leader role and manger function gives rector direction. Through
these they can make strategy and policy for fulfilment of the objective and target of the
company. A manager uses various type of function for smoother functions of an organisation as
well as their personality and traits also help in managing Booths company. In this company, it is
facing the problem of employee conflict at workplace. Therefore, employee productivity in this
type of condition is affected negatively. Along with this uses of various type of function of
management and leadership style make effective plain and implementing new strategy those help
on handling current situation. In current condition leader and manger need to some theories and
model to handle it . because uses of those they can increase motivation in labour and employees
relations. (Rupp and ET.AL., 2015)
This company uses many type of leadership approaches and management theories which help to
resolve conflict. Use of contemporary theories Booths company handle current situation as well
as increase performance of labour and reduce conflict on workplace. In current era manger need
to develop lots of policy plain and strategy those help to finding reasons of devolve conflict .
They manger of such organization uses various type of plain those develop motivation in
employees and marination their relationship with each other. Moreover leader divided their task
and target and need to try marination environment. It that increases the production and
develop good communication strategy. (Riceed, 2013).

 This company may be applied management by objective theories. In current situation
managers give more and more time to employee and do work with for achieve target
and set the standards of performance. Leader also helps manager in achieving these
targets. In this , manager and leader are formulate some new strategy those give
motivation of employees such as reward system approaches and policies that gives
motivation to employee and thereby increases the productivity.
 Behavioural approaches are implemented in Booths organization as employees and the
manager also follow the rule and policy that take consideration of employee skill and
ability. Along with this, leader also uses the transformation leadership style in which he
connects with employees and explain the policy through effective communication. This
motivates the workforce and reduces the conflict. Classical theory management may be
use in those positions when they feel to changes . Through uses they can reduce conflict
and increase employees performance. Manager need to develops some new strategy and
policy such as KAIZEN;through uses of that strategy so impact on worker relation.
gives effort on improving employees’ relation and staff relation. Along with this, he also
uses different type of leadership style like participative . These help style help to
motivation employees and understand their thinking and improve organization decisions
 This organization may be use e contingency theory for resolving conflict between
employees’ and workplace because it is need to focussed those strategy those changes
current environment of company. Al tough , leader plays role in front of employees to
explain various types of changes in the business and try to match their performance
according to challenges. Managers of such company are also applying these theories
because they want to have some changes in the operation activities and reduce
employees’ problem (Helms and Oliver, 2015).
P3 Various types of theories and leadership styles
A leader give lots of contribution for increase company performance. Forever , if a
leader have best quality then thy can increase team performance and develop lots of
abilities .leadership plays most important role for managing operation in Booths company.
Throughout such system they have various type of leadership style like contingency,
behavioural, trait many more. (Signore, 2015).

This company can use different types of approaches and theories in organisation which
are described as: Contingency theories: This theory focuses on the behaviour. Booths company can also
use this theory as with the help of this, the leader will know about employee behaviour.
The given theory is close to reality. This is also having some benefits to M&S company
like it is also meaningful analysis of the organisation and management. It also helps in
interaction between organisation and its environment. Further, it gives guidance to
manager to avoid problem and develop new strategy for achieving the task. This is also
having some issue like it focuses on the situation and does not focus on resources and
tools available for achieving target of the leader (Giacalone and Rosenfeld eds., 2013). Situational leadership style - This theory gives suggestion to not use only one type of
leadership. It defines that every leadership style is related according to the condition of
organisation. Booths company can use such type of leadership style. Through this
hypothesis leader can give direction on the basic of task employees capacity of working
etc. Leader can lead the employee and team member according to task and organisation,
employee condition etc. uses of this style, that leader is considered the best employees
those can change himself according to organization condition and easily mange that
situation . A leader must consider the condition of task, nature of team and other factors
those contribute in achieving target. After analysing all the factors, he should adopt the
suitable leadership style. But this theory have little issues like take more time in decisions
Also, it depends on the knowledge of leader about leadership styles in accordance to
apply them. System leadership style – Booths company pro9viding their services for society, and in
society influence according to trend, expectation , environment, fashion and many more .
globalisation etc. so such type of changes do impact on business positive and negative
way. , it may be negative. In this condition, two types of leadership qualities: first is
open-minded and other is closed-minded leader is required to be adopted accordingly.
Closed minded leader do not work according to conditions they believing old thorium
and hypothesises. such type of leadership style not give positive impact on organization
because leader can change their mind switched according to self thinking .It can through
this that a leader maintains the coordination of special activities. In other hand it is do

impact on positive way like leader may be concentrate on end result of task . Such type
of leader do work only when then they have intelligence , experience and loyalty
employees. It is not help in rapidly increase productivity and group performance because
leader perform under system. (Grohar-Murray, DiCroce and Langan, 2016).
 Behavioural style approaches –This theory is focused on the specific behaviour of
leader. It is distribution of leader according to characteristic, behaviour, skills,
capabilities etc. This concentrates on how the leader do work and what type of reaction
comes. A leader have good behaviour and attitude then they easily give direction of
employees as well as labour easily satisfy for work
 Trait theory- This theory is developed on the aspect that leaders are born and made. This
theory focuses on a person’s mental and social characteristic along with physical power.
According to this concept, leader is having most of the qualities so there is no need of
arranging training programs. It saves money because there are no development sessions
required as gaining power of employee is strong.
TASK 3
P4 key approaches of operations management and manger as well as leader play role
This management is important for managing the output gained by firm. It helps in
managing and improving product quality. However, in Booths company management of
operation use for optimum use of resource and increase productivity. operations management.
This company uses different types of approaches which are described as follows- Six Sigma – It helps in measuring quality of product in an organisation and try to give
perfection in products. Although, the help of this hypothesis , measuring employees and
team contribution for complete a particular task. Cited organization manger play role in
making strategy and plain those help to minimize utilization of resources and increase
profit. (Goel, 2017).
 Total Quality Management (TQM)- This term use in Booths company to increase
product efficiency . Through this approaches a manger analysis their products and
services full fill customers needs and desire. Uses of this approaches a manger
continuously improve their manufacturing process and quality of services or product. A
leader is alo play role in motivating employees and increase performance on work place.
It not only just focuses on the quality but also concentrates on all type of business aspects

like employee involvement in continuous way, improvement along with improvement in
each step of the production. It also helps in maintaining company discipline through
effective communication, providing work environment etc.
 Just in time inventory (JIT) - This approach is help in rapidly increase product effcency
and decrease all losses . A manger use this hypothis to cointionusly improvement their
product quality and try to match with consumer need. A leader in this process plays role
for measuring employees performance on the base of daily activites. It further aids in
increasing employee efficiency and decreasing the wastage of material with the help of
new technology, different types of strategies used in production process and reducing
production cost.
Role of leader and manager in operations management - Managing distribution system – It helps in promoting large and complex manufacturing
processes. A manager and leader also makes some policy and strategy for distribution
system and try to manage all these activities. It aids in smooth flow of goods and raw
material. So, they make methods by providing equipment to employees, giving the design
and maintaining the interconnections between customer and supplier (Van der Merwe
and et.al., 2017). Providing new facilities to convert raw material into finished goods – They make
policies and provide proper resources to employee that help in converting raw material
into finished goods. They also give guidelines of developing product and try to resolve
conflict thereby increasing the productivity. It also assists employees to solve the
problem and finds need of training area and gives knowledge to workers about new
technology.
 Develop new Design product - This helps to give design of product according to the
customer and increases customer satisfaction. They also maintain contact with research
team because they are the one who better know about customer need and then solve the
problem and ultimately aids in increasing the productivity. Manager and leader also give
the direction and focus on internal and external customers.
 Maintain expectation of stakeholder- Stakeholder is defined as company entity,
individual and bodies those stake in the business and affect all activities of business. So,

manager and leader also try to fulfil their needs and demands. Therefore, they are
required to provide expected quality of product (Shiffman and et.al., 2015).
P5 Importance and value of operations management in achieving business objective-
Operations management helps company to grow rapidly in the market. This process
focuses on the production of goods or services in Booths. It can be said that it is an art of
management of people, sources and system for delivery of useful products or services to
customers successfully. It involves designing, controlling the process of production and
also redesigning the product. Operations management is a key to increase the productivity
and success of this company. This process focuses on the production of goods or services
in organisation. Also, it is an art of management of people, sources and system. This
management involves functions like planning, staffing, directing, controlling, motivating
and organising. All these factors are very important for the success of business. It has two
types of objectives: customer service and proper utilisation of resources and both of them
depends on product quality (Hasegawa, 2014).
Importance and value of operations management-Operations management involves various types
of techniques such as make plain , arrenging empoloyees , leading labour , contreol on policy
and startegy motivate worker and manging all activites in buiness. Such type of activites have
hug impact on a business. It is have two type of objective customer service and proper
utilization of resource both are depends on product quality
 It helps in decreasing amount of expenses like manufacturing cost is reduced, machinery
expenses are reduced etc. Through the operations management, firm is able to generate
new ideas not only for manufacturing sector but for the entire organisation. It provides
help to increase the profit. They save time in productivity as well as increase. Operations
save they cost in information technology sector because they use new update system.
 It helps all other departments in business to run smoothly.. it is also do help in human
resource like make rule and policy for betterment and safety of employee and also find
need of staff , develop job discretion and help in recruiting employees . If operation
management are not run well then HR have issues to make job description properly
then HR department not work properly . This type it organize carefully and give
guidance.

 Operations management in this company increases the quality and quantity of product
which helps in increasing customer satisfaction. They give customer to non defective
product So customer will be attracted and satisfy to uses of product. Through this,
customer gets the best project then they loyal with brand. Consumer are received product
in cheaper price and get best product then automatically their satisfaction level increase.
 Through operation management strategy Booths can proper utilize resources and save
the material cost or make maximum product. Moreover, this use long supply chain for
selling product and purchase material and finish goods . Moreover, use of strategy this
company save mediators cost or also generate the profits and increasing revenue. through
this company easily make budget then they cannot wast of extra product and services.
Uses of proper technology they save manufacturing cost an increase the product and
services cos. so its directly effect on the profit and generate revenue. This through
employ also increase knowledge and utilize the time.

 Operation management is also help to Reduce the cost of product and service through
uses of new technology and innovation provided new technology and ideas develop
products and service. Help of this Booths Company is developed new innovative product
with minimum wastage and defective pieces. This management through increase the
quality of product and reduce wastes of raw material. Reduce the cost of selling product
and also decrease cost of purchasing raw martial. They use minimum resource and
develop the fresh and non defective product. It is provided help of achieving target and
improving quality of product.
TASK 4
P6Factores those do impact on operation management and manger or leader decisions
Business environment is doing very import impact on dissensions taken by leader and
mangers. the leaders and management. Leader and manger play role in internally any
organization so their style of management is doing direct impact on organization culture
(Boutrous and et.al., 2016).
Such kind of factors affecting environment of business- Responsibility related to society- This company is work for they society so they have
some responsibility related to it. This company also affected to little influences in society

culture, fashion chose etc. because emotion and factor of social both are connected to
each other so Toyota PLC is focus on the make different strategy to welfare of sociality
like thinking about betterment of society make community those help to finding growth
of company nota doing negative impact on the culture, and thinking of customers. It is
also need to adjust and compromise in practises and do better for society like making
noise policy, give first opportunities to their country employees many more (Ecademy,
2014)..
 CSR, ethics , value and sustainability- In this those factor involves those help to
devolving brand value in market and expand their business. In ethics these factor come
legalization , moral of business self responsibility of every employees , government
policy related to business, customer employees , ethical behavior etc. some changes in
this factor those doing directly impact of business so leader and manger changes their
policy and strategy make according to them .
In value those factor come increasing and value in the market like brand image ,
customer loyalty etc so this type of factor is changes in they company policy and
effected the future plan and decision of manger . In sustainability company have ability
to define behavior environmental, economics and social. In this also marinating rate of
resource , pollution creation etc. in this manger make strategy to solar energy, crop
rotation for row material, water saving related policy grower trees those not wasting and
harm to environment and also promote their brand (Gwon and et.al., 2015).
 Stakeholder expectation-In this organization stakeholder plays very important role
because they are investor of company. They are not equity shareholder , they are employs
of business give contribution in make company increase profitability success and sale of
product in market. Manger also want to make policy and strategy to matching their
expectation leader implementing . They have exception of high because want to extra
profit and increase selling ratio. This company is firstly satisfy them in front of because
it is show value of Toyota PLC (Chen, 2016) . . They also play role in organization like
decision ,directing management control on investment etc.

CONCLUSION
The report evaluates that operations management play a major role in Booths company
in the daily activities. It is starting from production process to end delivery process. The leader
and manager of cited company plays different types of roles in this organisation
and they have different types of characteristics under various conditions. Moreover, it has been
discussed that an organisation has lots of principles and approaches to increase the effectiveness
and efficiency; so, leader and manager help in attaining the desired goals of the company. This
report also elucidates the function of manager and leader in different type of condition like
company faces workplace conflict and problems in employee productivity; thus, applies different
types of theories: contingency, behavioural etc. The report also explains the key approaches of
operations management like six sigma, TQM etc. and assess those factors with the business
environment that impact upon operational management and impact leader and manager decision
making process. Moreover, this also defines corporate social responsibility in order.

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