Impact of Motivation Schemes on Boots PLC Employee Retention

This research project investigates the impact of staff motivation schemes on employee retention within Boots PLC. The report begins with an introduction outlining the research aim, rationale, questions, and objectives, emphasizing the significance of talent management. Chapter Two reviews the literature, exploring the major motivation schemes used by Boots, their effectiveness in retaining talent, and ways to retain knowledgeable employees. The methodology chapter details the research approach, strategy, methodology, tools, and sampling techniques, including the selection of a deductive approach, a survey strategy, and quantitative research tools. The findings are presented in Chapter Four, followed by a discussion in Chapter Five. The report concludes with recommendations, implications for further research, and a comprehensive list of references, including a questionnaire in the appendix. The study aims to identify the importance of motivation schemes in employee retention, offering valuable insights for individuals, companies, and students.

Research Project
(Impact of staff motivation schemes to
employee retention within Boots plc)
1

Contents
Contents...........................................................................................................................................2
Chapter One: Introduction...............................................................................................................4
1.1 Research Aim and Rationale.................................................................................................4
1.2 Research Questions................................................................................................................4
1.3 Research Objectives...............................................................................................................5
1.4 Significance of the Research.................................................................................................5
Chapter Two: Literature Review.....................................................................................................6
2.1 Introduction of Literature Review.........................................................................................6
2.2 Main Body.............................................................................................................................6
2.2.1 What are the major schemes used by Boots for increasing motivation level among
workers?.............................................................................................................................6
2.2.2 How the use of motivation schemes is effective for Boots in retention of talent at
workplace?.........................................................................................................................6
2.2.3 What are the useful ways that would be used by Boots for retaining knowledgeable
and talented employees within a workplace?....................................................................7
2.3 Conclusion of Literature Review...........................................................................................8
Chapter Three: Methodology...........................................................................................................9
3.1 Research Approach................................................................................................................9
3.2 Research Strategy..................................................................................................................9
3.3 Research Methodology..........................................................................................................9
3.4 Research Tools.......................................................................................................................9
3.5 Sampling..............................................................................................................................10
3.5.1 Identifying Population and Research Site.........................................................................10
3.5.2 Sampling Strategy.............................................................................................................10
Chapter Four: Findings..................................................................................................................11
Chapter Five: Discussion...............................................................................................................20
Chapter Six: Conclusion, Recommendations and Implications for Further Research..................24
2

REFERENCES..............................................................................................................................26
Appendix........................................................................................................................................27
Questionnaire.............................................................................................................................27
3

Chapter One: Introduction
Employee retention introduces to the capability of business to retain its workforce. In an
organisational setting, main purpose of company is mainly to reduce employee turnover at
workplace, thereby reducing recruitment cost, training costs and loss of talent as well as
organisational knowledge. In order to retain talented employees at workplace, motivation is
highly important and significant for an organisation. Motivation is effective in talent
management. Talent management is the process of attracting and retaining high-performing and
talented employees for longer time period. For this research project, Boots UK limited is a
chosen British health and beauty retailer (Johnston and et. al., 2018). Boots limited was founded
in year 1849 by John Boot. There are different areas where Boots Limited serves their products
and services i.e. United Kingdom, Thailand, Norway etc. and headquartered in Beeston,
Nottinghamshire, England and UK. Company wants to increase their business operations at
international level and for this talent management is highly significant for them. Therefore, for
managing and retaining talent at workplace, company can use different types of motivational
schemes that turn to helps them in increasing of motivation that result in talent management and
retention.
1.1 Research Aim and Rationale
Aim of the research:
Main aim of tis research project is “To identify the importance of using motivation
schemes in retention of employees at workplace”: A study on Boots plc.
Rationale:
Main rationale for selecting this project is to determine the significance of using
motivational schemes in talent management and retention. Talent management is an important
aspect for the growth and success of company (Morshedi Tonekaboni, 2019). With the help of
talent management, come become able to attain competitive edge successfully and within less
period of time. Therefore, through this research project, it is clear for each and every
organisation to manage and retain talent by using motivational schemes.
1.2 Research Questions
 What are the major schemes used by Boots for increasing motivation level among
workers?
4

 How the use of motivation schemes is effective for Boots in retention of talent at
workplace?
 What are the useful ways that would be used by Boots for retaining knowledgeable and
talented employees within a workplace?
1.3 Research Objectives
 To find out major schemes used by Boots for motivating their employees within a
workplace
 To examine the benefits of using motivation schemes in employee retention at workplace
of Boots plc.
 To determine the ways for retaining talented and knowledgeable employees within a
working environment of Boots plc.
1.4 Significance of the Research
Current research project is extremely significant for some stakeholders who are
individual, companies and students at personal, organisational and academic level. For students,
this research project helps them by improving their understanding about the use of motivational
schemes in management and retention of talent at workplace. For individual, this project
personally helps researcher by enhancing its presentation, data collection and many other
research skills that turn to facilitate them in its personal as well as professional career (Naghdi
and Fayyazi, 2018). For companies, current research project assist them by increasing their
knowledge regarding the importance of talent management and retention in their business
expansion and success.
5

Chapter Two: Literature Review
2.1 Introduction of Literature Review
A literature review contains a critical evaluation and the integration of information or
data from a different number of sources i.e. books, magazines, publication research, peer-
reviewed articles, journals etc. Literature review is a systematic process of secondary data
collection that is used for accomplishing research aim and objectives through research questions.
2.2 Main Body
2.2.1 What are the major schemes used by Boots for increasing motivation level among
workers?
According to Idowu (2017), there are major schemes used by Boots to increase
motivation level among employees because they are the people who takes company towards
success and development. It is the duty of organization to motivate employees time to time so
that they could do their work and operation more efficiently and effectively.
Paid time off holiday: It is the scheme that is used by Boots; in this employees are being
paid even in the situation of not working and away from their operations. In simple language
employees provided with leaves that are paid that means they would get their salary or
remuneration. This is the best way of motivating employees because through this employees
easily make balance between their professional and personal life.
Employee Assistance Program: This is the program adopted by Boots as it has great
contribution in motivating workforce towards their operations and retaining in the same
company. In this assistance scheme, company provides assistance to employees in every of stage
of their work (Forsek, 2017). The responsible person of this program would take continuous
feedback from employees if they are facing any problem or not. Employees are also sent to
different training sessions so that they could improve their skill and learn new knowledge.
2.2.2 How the use of motivation schemes is effective for Boots in retention of talent at
workplace?
According to van der Kolk and et. al., (2019), the different schemes used by Boots to
increase the motivation level among employees are quite effective because this makes them
6

employees to stay in the same company. Employees get to know that they could grow in their
professional career by doing work for the same company.
Improved performance and productivity: Motivation schemes are very effective for
Boots in retaining talent at work place because it helps employees to stay in the company as their
all needs and expectations are fulfilled by the organization. Employees stay in the company, it
ultimately increases and improves the productivity of organization because every activity and
operation is done without any barriers or challenge.
Increased level of motivation: With the assistance of motivation schemes, employees
become motivated towards their job role and responsibility (Pareek, 2018). They become more
effective and efficient towards their work as they generate feeling that their work is important for
organization to gain success. They also know that when organization would be able to achieve its
target then only every need and expectation of employees would be fulfilled.
2.2.3 What are the useful ways that would be used by Boots for retaining knowledgeable
and talented employees within a workplace?
According to Thokozani (2017), Boots would adopt different useful ways for retaining talented
and knowledgeable employees within a workplace because employees are the people who have
the responsibility to perform every operation and activity.
Recognize and appreciate achievements: It is the method of retaining talented and
knowledgeable employees in the workplace as every employee wants recognition and
appreciation for their hard work and great performance. So, Boots should provide appreciation
and recognition to every employee according to their performance because this would generate
feeling among them that they are important for the organization and their work is being valued.
Effective compensation and remuneration: Boots should provide effective
remuneration and compensation to every employee because employees are working in the
organization for the ultimate reason of getting money for their great performance (Outila,
Vaiman and Holden, 2018). Compensation and remuneration assists employees to increase their
way of living and fulfilling all their expectations and needs. When company would provide this,
employees would get motivated to stay in the same company.
7

2.3 Conclusion of Literature Review
From the above gathered secondary data from literature review, it has been concluded
that use of motivation schemes are beneficial in increasing of motivation among workforce that
result in effective management and retention of talent within a working environment. Therefore,
talent management and retention are significant within a workplace for achieving of long term
goals and objectives.
8

Chapter Three: Methodology
3.1 Research Approach
Research approach has some set of actions that assist in evaluating and measuring gather
data. It is classified into deductive and inductive approach. In the present research report,
researcher has dependent on deductive approach because it helps in evaluation of numerical data
whereas inductive is not selected because it does not support numerical information and takes a
lot of time.
3.2 Research Strategy
Research strategy is defined as tool used by investigators for collection of relevant
information for conducting research. There are different types of research strategies case study,
survey, experimental research, grounded theory etc. Survey has selected by researcher because it
helps in collecting appropriate information in short period of time. The method is economical
and time saving (Sahay, 2016).
3.3 Research Methodology
The two types of methodologies of research methodology are primary and secondary.
Primary methodology is used for the collection of first hand data through the method of
questionnaire, interview etc (Asher, D. and Popper, M., 2019). Secondary methodology is used
for the collection of existing information by secondary sources like journals, articles,
publications, newspapers, business sites etc. Basically this type of information is already taken
by other people in prior time for their work. Hence, primary as well as secondary both are chosen
by researcher for attaining objectives of research successfully.
3.4 Research Tools
The two types of research tools are quantitative and qualitative research tool. Qualitative
research tool refers to the gathering of subjective information and all data other than presented in
numerical data. The qualitative research tool is used for creating new theory related to the topic.
Quantitative research tool refers to the way of collecting data that is presented in numerical
format (Joseph and Gupta, 2021). This kind of data is more accurate, relevant and appropriate
because it is dependent on collected statistical data. So, in the current research quantitative
research tool has been used by researcher. This type of information is taken out by the instrument
known as questionnaire.
9

3.5 Sampling
Sampling is the process of selecting participants or respondents from the given large
population. Basically this process assists in selecting representatives of large group of people. It
is not possible and viable for researchers to select whole population for the collection of
information. So, sampling provides method through some participants act as representatives of
given large population (Retolaza and San-Jose, 2017). Probability and non-probability are
classified as types of sampling. Probability sampling is selected by researcher because it allows
selecting participants randomly and it also helps in taking large number of respondents. Non-
probability sampling is not selected because it selects samples with specific criteria.
3.5.1 Identifying Population and Research Site
The researcher has selected probability sampling for conducting research in successful
manner. 20 managers of Boots UK Limited are selected as participants and they act as
representatives of whole group of managers working in the organization.
3.5.2 Sampling Strategy
Researcher has selected simple random sampling in the current research because it is one
of the best probability methods that assist in saving resources like money, time and other
significant resources (Preser, 2016). In this technique every participant is chosen randomly
without any specific criteria and all the selected participants are treated equally when they are
asked questions related to the topic.
10

Chapter Four: Findings
Findings of the research are essential in identifying of information about the topic in
tabular and graphical manner. Within a research project, questionnaire has been used for
gathering quantitative and primary data (Chinonye, 2020). For findings such type of data,
frequency distribution analyses as an analytical tool is used for achieving all objectives. Thus,
frequency distribution analysis of the present investigation is mentioned as under:
Q1 Do you aware regarding the motivation schemes used by Boots? Frequency
a) Yes 19
b) No 1
Q2 What are the main motivation schemes are used for increasing motivation
level among employees within a Boots?
Frequency
a) Paid time off and holidays 7
b) Life insurance and employee discount 8
c) Life365 Employee Assistance Program 5
Q3 What are the benefits of using motivation schemes in employee retention at
workplace of Boots?
Frequency
a) Increased level of motivation 6
b) Improved productivity and performance 7
c) Improved business reputation 7
Q4 Does use of motivation schemes are beneficial for Boots UK limited in
talent management and retention?
Frequency
a) Yes 17
b) No 2
c) Can’t say 1
Q5 What benefits would be gained by Boots UK limited with the help of talent
management and retention?
Frequency
a) Retaining and attracting finest talent 6
b) Improve human capital structure of company 5
c) Succeed over rivals 9
Q6 Why it is important for Boots UK limited to invest in talent management? Frequency
11

a) Increased employee and manager engagement 9
b) Assist in hiring quality workforce 6
c) Reduced employee turnover 5
Q7 What are the useful ways that would be used by Boots for retaining
knowledge and talented employees within a workplace?
Frequency
a) Recognize and appreciate their achievements 8
b) Workplace flexibility 7
c) Effective compensation and remuneration 5
Q8 According to you, what advantages would be gained by your employees
through talent management?
Frequency
a) Higher productivity 7
b) Helps in career development 6
c) Increased job satisfaction from their work 7
Q9 Does taking initiatives for talent management and retention are beneficial
for the success and growth of Boots?
Frequency
a) Yes 18
b) No 2
Q10 What are the main strategies that can be opt by Boots for managing and
retaining talent for longer time period?
Frequency
a) Be prepared for turnover 10
b) Leverage technology 4
c) Be transparent and open 6
Table 1: Awareness among managers regarding the motivation schemes used by Boots
Q1 Do you aware regarding the motivation schemes used by Boots? Frequency
a) Yes 19
b) No 1
12