Bottler Company IT Network Design: Azure Cloud Migration & Security
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AI Summary
This report provides an in-depth analysis of integrating cloud computing into Bottler Company's IT network infrastructure. It identifies the limitations of the current system, such as inflexibility, administrative burden, and reduced collaboration, and proposes cloud solutions to enhance efficiency and scalability. The report details the essential characteristics of cloud computing according to NIST, including on-demand self-service, broad network access, resource pooling, and measured services, and explains how these can benefit Bottler Company. It also explores different cloud delivery models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), outlining their benefits and potential issues. The report addresses security and privacy concerns related to System Center Operation Manager (SCOM) and suggests mitigation strategies. Finally, it presents a detailed migration plan to Microsoft Azure, including stages from initial preparation to post-migration review, along with deployment and component diagrams, and discusses the role of substitution strings in cross-platform notifications. The conclusion emphasizes the positive impact of cloud computing on Bottler Company's operations.
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IT Network Designing 1
IT NETWORK DESIGNING
By Name
Course
Instructor
Institution
Location
Date
IT NETWORK DESIGNING
By Name
Course
Instructor
Institution
Location
Date
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IT Network Designing 2
Introduction
Bottler Company deals with the business of integrated metering solution for utilities such
as electricity, gas, water, heating, and cooling. In addition to this, the company provides energy
management services for utility companies. This line of services has positioned the company into
a global player in this lucrative field. This demand for services provided by the company has led
to the expansion of the company into a global entity with its operational offices located all over
the globe to provide quality services to their customers in a range of services that includes but
not limited to operational, regulatory and consumer-related issues. To achieve this goal, the
company has divided its operational offices into namely North America, South America, Asia,
and Asia-pacific. Globally, the company boast of 4500 employees distributed across the globe in
over 30 countries. Apart from employees, the company, globally boast of over 2500 business
relationships with their clients. This global nature of the business makes it ideal for the company
to have a robust IT networking infrastructure to provide efficient services to clients. Within the
Asia-pacific region, the company has several ranges of data centers with its main locations in
Australia and New Zeeland. The company has two option of service rendering, either in In house
or using regional service providers to ensure client satisfaction
Despite this enormous investment, the current IT network infrastructure landscape
doesn’t provide a robust means to manage the company IT needs in a more efficient and
effective means. The problems faced by current landscape includes; less flexibility as the
computing of the company is current tied to a location making it difficult for the employees and
customers to interact with the business anywhere anytime. There is again the issues of greater
administrative burden which includes doing administrative works that don’t really contribute to
core business goals. Third, the current landscape reduces collaboration as the IT infrastructure
Introduction
Bottler Company deals with the business of integrated metering solution for utilities such
as electricity, gas, water, heating, and cooling. In addition to this, the company provides energy
management services for utility companies. This line of services has positioned the company into
a global player in this lucrative field. This demand for services provided by the company has led
to the expansion of the company into a global entity with its operational offices located all over
the globe to provide quality services to their customers in a range of services that includes but
not limited to operational, regulatory and consumer-related issues. To achieve this goal, the
company has divided its operational offices into namely North America, South America, Asia,
and Asia-pacific. Globally, the company boast of 4500 employees distributed across the globe in
over 30 countries. Apart from employees, the company, globally boast of over 2500 business
relationships with their clients. This global nature of the business makes it ideal for the company
to have a robust IT networking infrastructure to provide efficient services to clients. Within the
Asia-pacific region, the company has several ranges of data centers with its main locations in
Australia and New Zeeland. The company has two option of service rendering, either in In house
or using regional service providers to ensure client satisfaction
Despite this enormous investment, the current IT network infrastructure landscape
doesn’t provide a robust means to manage the company IT needs in a more efficient and
effective means. The problems faced by current landscape includes; less flexibility as the
computing of the company is current tied to a location making it difficult for the employees and
customers to interact with the business anywhere anytime. There is again the issues of greater
administrative burden which includes doing administrative works that don’t really contribute to
core business goals. Third, the current landscape reduces collaboration as the IT infrastructure

IT Network Designing 3
has no central appeal since each region maintains its own pool of resources. The lack of central
control of the IT network landscape makes it difficult to have more robust disaster recovery,
especially if one or more regional data center suffers an information security attacks (Zeqiri,
Aliu, Kostanica, & Prenaj, 2017). This challenges can be resolved by going to the cloud and
virtualization of some hardware to reduce cost and make the administration of the company more
efficient. Cloud computing integration shall also ensure there is scalability into the network to
meet future market trends
has no central appeal since each region maintains its own pool of resources. The lack of central
control of the IT network landscape makes it difficult to have more robust disaster recovery,
especially if one or more regional data center suffers an information security attacks (Zeqiri,
Aliu, Kostanica, & Prenaj, 2017). This challenges can be resolved by going to the cloud and
virtualization of some hardware to reduce cost and make the administration of the company more
efficient. Cloud computing integration shall also ensure there is scalability into the network to
meet future market trends

IT Network Designing 4
Body
Task 1
Characteristics of Cloud computing
According to the NIST(National institute of standards and technology), cloud computing has the
following five characteristics that are essential for bottlers company. They include
On-demand self-service
cloud computing architecture, network-aware services such as email, apps, network, and various
server services can be seamlessly provided without the need to individually interact with each of
the service providers (Yu, Cao, & Schniederjans, 2017).
On-demand nature of cloud computing is beneficial to bottlers company to only make payments
for what they actually need. This is possible because this characteristic enables the company to
define their specific needs and only subscribes to the service that caters to their defined needs.
Moreover, this feature enables the company to be scalable in the future without having to worry
about the initial costs of buying equipment. Last but not least, this feature gives a lot of
convenience to the business since the business can tailor its robust IT network infrastructure to
meet their particular business needs (Pise, 2019).
Body
Task 1
Characteristics of Cloud computing
According to the NIST(National institute of standards and technology), cloud computing has the
following five characteristics that are essential for bottlers company. They include
On-demand self-service
cloud computing architecture, network-aware services such as email, apps, network, and various
server services can be seamlessly provided without the need to individually interact with each of
the service providers (Yu, Cao, & Schniederjans, 2017).
On-demand nature of cloud computing is beneficial to bottlers company to only make payments
for what they actually need. This is possible because this characteristic enables the company to
define their specific needs and only subscribes to the service that caters to their defined needs.
Moreover, this feature enables the company to be scalable in the future without having to worry
about the initial costs of buying equipment. Last but not least, this feature gives a lot of
convenience to the business since the business can tailor its robust IT network infrastructure to
meet their particular business needs (Pise, 2019).
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IT Network Designing 5
Broad network access
The cloud computing architecture makes the network have broader access using standards. This
makes cloud computing environments to be accessible by remote and mobile users using mobile
phones and laptops anywhere anytime.
This feature is of great importance to the company as it enables it to aggregate multiple regional
offices thereby reducing the cost of running and maintaining regional data centers.
Resource pooling
Cloud computing network architecture ensures there is a great degree of resource pooling
whereby critical computing resources are pooled together to be aimed at serving multiple clients
and customers. This pooled resources can be combinations of physical and virtual resources
which can be configured to be assigned dynamically and reassigned dynamically based on the
customer needs. The provides some sense of location independence for the customer as they will
have no control over which location the resource is pooled from. Resources such as storage,
memory, processing and bandwidth can be pooled (Kathuria, Mann, Khuntia, Saldanha, &
Kauffman, 2018).
Bottler company can greatly benefit from this nature of cloud computing as it reduces
duplication of services across regional and national centers thereby reducing the cost of
operating those regional offices
Broad network access
The cloud computing architecture makes the network have broader access using standards. This
makes cloud computing environments to be accessible by remote and mobile users using mobile
phones and laptops anywhere anytime.
This feature is of great importance to the company as it enables it to aggregate multiple regional
offices thereby reducing the cost of running and maintaining regional data centers.
Resource pooling
Cloud computing network architecture ensures there is a great degree of resource pooling
whereby critical computing resources are pooled together to be aimed at serving multiple clients
and customers. This pooled resources can be combinations of physical and virtual resources
which can be configured to be assigned dynamically and reassigned dynamically based on the
customer needs. The provides some sense of location independence for the customer as they will
have no control over which location the resource is pooled from. Resources such as storage,
memory, processing and bandwidth can be pooled (Kathuria, Mann, Khuntia, Saldanha, &
Kauffman, 2018).
Bottler company can greatly benefit from this nature of cloud computing as it reduces
duplication of services across regional and national centers thereby reducing the cost of
operating those regional offices

IT Network Designing 6
Measure services
This characteristic of cloud computing environments brings a more automated control of the IT
network infrastructure resources and enhance optimized use by leveraging the capabilities of the
cloud computing environments to have some metering capabilities with a degree of abstraction.
This characteristic shall be of importance to bottlers company as the network infrastructure
resources can be efficiently monitored, controlled and reported thereby enhancing transparency
between the service provider and the customer of the utility company.
Task 2
Cloud computing delivery models
The delivery model can be defined as the type of model upon which the cloud computing
environment is based. The delivery models are broadly categorized into the following categories
Infrastructure as a Service (IaaS)
Platform as a Service(PaaS)
Software as s Service(SaaS)
Infrastructure as a Service(IaaS)
This delivery model is perhaps the most basic level of service delivery on the cloud computing
environment. IaaS can be defined as the delivery of computing technology and infrastructure on-
demand as the services scales. IaaS model provides the mechanism to access the basic computing
resources such as virtual machines, physical machines, virtual storage. In addition, the IaaS
provides services such as
Measure services
This characteristic of cloud computing environments brings a more automated control of the IT
network infrastructure resources and enhance optimized use by leveraging the capabilities of the
cloud computing environments to have some metering capabilities with a degree of abstraction.
This characteristic shall be of importance to bottlers company as the network infrastructure
resources can be efficiently monitored, controlled and reported thereby enhancing transparency
between the service provider and the customer of the utility company.
Task 2
Cloud computing delivery models
The delivery model can be defined as the type of model upon which the cloud computing
environment is based. The delivery models are broadly categorized into the following categories
Infrastructure as a Service (IaaS)
Platform as a Service(PaaS)
Software as s Service(SaaS)
Infrastructure as a Service(IaaS)
This delivery model is perhaps the most basic level of service delivery on the cloud computing
environment. IaaS can be defined as the delivery of computing technology and infrastructure on-
demand as the services scales. IaaS model provides the mechanism to access the basic computing
resources such as virtual machines, physical machines, virtual storage. In addition, the IaaS
provides services such as

IT Network Designing 7
Virtual Local Area Networks(VLANs
Load balancing
Software bundles
IP addresses
Virtual machine disk storage
In this model, all the mentioned resources are made available to the end-user via the technology
of server virtualization hence making the resources to be accessible by the cloud customer as
though they own the resources (Goscinski, Broberg, & Buyya, 2011).
This service delivery model is will benefit the company in the following ways
The company shall be given the full control over the administration of the virtual
machines
This model makes it more efficient and flexible to rent computing hardware
Offers portability and interoperability with existing legacy applications
The potential issues with this model include the following
Compatibility issues with the existing legacy systems security vulnerabilities
Data erasing practices
The sprawling of virtual machines
Virtual Local Area Networks(VLANs
Load balancing
Software bundles
IP addresses
Virtual machine disk storage
In this model, all the mentioned resources are made available to the end-user via the technology
of server virtualization hence making the resources to be accessible by the cloud customer as
though they own the resources (Goscinski, Broberg, & Buyya, 2011).
This service delivery model is will benefit the company in the following ways
The company shall be given the full control over the administration of the virtual
machines
This model makes it more efficient and flexible to rent computing hardware
Offers portability and interoperability with existing legacy applications
The potential issues with this model include the following
Compatibility issues with the existing legacy systems security vulnerabilities
Data erasing practices
The sprawling of virtual machines
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IT Network Designing 8
Platform as a Service(PaaS)
This cloud computing service delivery model focus on providing the runtime environment for
application during development and deployment. In addition, it provides a range of deployment
tool to use in application deployment
The PaaS provides the clients with the facilities needed to support the software life cycle for
developing and deploying web-based application and services on the Internet.
The key benefits this model can bring to bottler company include;
Relatively lower overhead costs due to administration
The relatively lower total cost of ownership
Provides the latest stable version of the software in the environment
Provides more flexibility and scalability
Potential issues with this model include the following
There is a lack of portability among different PaaS clouds
Difficult to engineer security of the PaaS apps
Scheduling of processing is based on events
Software as Service (SaaS)
This cloud computing model allows the usage of a particular software application as a service to
the users. This represents software that is deployed on some hosted services and then users
access it via the Internet. The following application can be deployed and accessed as a service
over the web
Billing and invoice system
Platform as a Service(PaaS)
This cloud computing service delivery model focus on providing the runtime environment for
application during development and deployment. In addition, it provides a range of deployment
tool to use in application deployment
The PaaS provides the clients with the facilities needed to support the software life cycle for
developing and deploying web-based application and services on the Internet.
The key benefits this model can bring to bottler company include;
Relatively lower overhead costs due to administration
The relatively lower total cost of ownership
Provides the latest stable version of the software in the environment
Provides more flexibility and scalability
Potential issues with this model include the following
There is a lack of portability among different PaaS clouds
Difficult to engineer security of the PaaS apps
Scheduling of processing is based on events
Software as Service (SaaS)
This cloud computing model allows the usage of a particular software application as a service to
the users. This represents software that is deployed on some hosted services and then users
access it via the Internet. The following application can be deployed and accessed as a service
over the web
Billing and invoice system

IT Network Designing 9
Customer relationship management (CRM)
Human resource(HR) solutions
Help Desk Applications
This model can be of great benefit to the bottler's company in the following ways
Provides more efficient usage of software licenses
Gives more control due to central management and data
Provides modest software tools
Have the multitenant capability
Despite its benefits, the SaaS model has the following issues
Browser risks
Depends on availability of network
Lack of portability among different SaaS clouds
Task 7
SCOM security and privacy issues
The System Centre Operation Manager(SCOM) provides a cross-platform data center for
monitoring all the OS and the data centers. It does this by providing a single user interface that
provides reports on the state, health, and performance of the computing systems. In addition, it
provides alerts based on performance, availability, security, configuration,
Despite its beneficial use, the SCOM has some security and privacy issues as discussed below.
Customer relationship management (CRM)
Human resource(HR) solutions
Help Desk Applications
This model can be of great benefit to the bottler's company in the following ways
Provides more efficient usage of software licenses
Gives more control due to central management and data
Provides modest software tools
Have the multitenant capability
Despite its benefits, the SaaS model has the following issues
Browser risks
Depends on availability of network
Lack of portability among different SaaS clouds
Task 7
SCOM security and privacy issues
The System Centre Operation Manager(SCOM) provides a cross-platform data center for
monitoring all the OS and the data centers. It does this by providing a single user interface that
provides reports on the state, health, and performance of the computing systems. In addition, it
provides alerts based on performance, availability, security, configuration,
Despite its beneficial use, the SCOM has some security and privacy issues as discussed below.

IT Network Designing 10
First, despite being good at reading logs, SCOM does not provide a foolproof management pack.
It does not catch every intrusion into the network. This is because 100% of the time, it majorly
depends on proper management of alerts. In terms of privacy, the SCOM agent-based monitoring
tool violates the right to uncensored monitoring of user activities. The agent runs around the
networking spying on user actions (Carstensen, Golden, & Morgenthal, 2012).
Task 8
To help address this issues in the private cloud, the bottler's company should set up a good alert
management process to ensure there is an end to end management of alerts to resolve them as
soon as possible before they turn into real problems.
Task 9
Migration plan
No Stage Stage Overview Expected
Duration(days)
Plan activity
First, despite being good at reading logs, SCOM does not provide a foolproof management pack.
It does not catch every intrusion into the network. This is because 100% of the time, it majorly
depends on proper management of alerts. In terms of privacy, the SCOM agent-based monitoring
tool violates the right to uncensored monitoring of user activities. The agent runs around the
networking spying on user actions (Carstensen, Golden, & Morgenthal, 2012).
Task 8
To help address this issues in the private cloud, the bottler's company should set up a good alert
management process to ensure there is an end to end management of alerts to resolve them as
soon as possible before they turn into real problems.
Task 9
Migration plan
No Stage Stage Overview Expected
Duration(days)
Plan activity
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IT Network Designing 11
1 Initial
Preparation
This stage
prepares the
whole
organization on
the intended
move to Azure
10 -Email feedback
-Draft the
business case
-Gain the
executive sign off
2 Initiation This stage
provides
guidance to
perform and
effective pre-
implementation
analysis
10 Resources
-Assign the
project leader
-Identify the
project staff
-Analysis of
existing
infrastructure
3 Migration
readiness
This stage checks
the readiness of
the organization
to move to Azure
cloud platform
20 Pre-pilot
activities
-Confirm that all
machines are
running
-Archiving
1 Initial
Preparation
This stage
prepares the
whole
organization on
the intended
move to Azure
10 -Email feedback
-Draft the
business case
-Gain the
executive sign off
2 Initiation This stage
provides
guidance to
perform and
effective pre-
implementation
analysis
10 Resources
-Assign the
project leader
-Identify the
project staff
-Analysis of
existing
infrastructure
3 Migration
readiness
This stage checks
the readiness of
the organization
to move to Azure
cloud platform
20 Pre-pilot
activities
-Confirm that all
machines are
running
-Archiving

IT Network Designing 12
approach
-Test archiving
approach
-Check firewall
rules
-Sign off by the
technical testing
committee
4 Roll out This stage
involved the bulk
migration of the
company to
Microsoft azure
-Bulk registration
-Support user
activation process
-Planning te
cutover events
-Run archival tool
-Deployment of
group policy
-Set up
permission
approach
-Test archiving
approach
-Check firewall
rules
-Sign off by the
technical testing
committee
4 Roll out This stage
involved the bulk
migration of the
company to
Microsoft azure
-Bulk registration
-Support user
activation process
-Planning te
cutover events
-Run archival tool
-Deployment of
group policy
-Set up
permission

IT Network Designing 13
-Ensure
communication
through the whole
process
5 Post-migration
review
This stage
ensures proper
guidance to carry
out mop-up and
some post
migrations
functions
15 -Help desk
reports
-Lessons learned
-Post-migration
helpdesk
-Post project
implementation
review
-
Decommissioning
-Post-
implementation
report
-Lesson learned
reports
-Benefits reports
-Ensure
communication
through the whole
process
5 Post-migration
review
This stage
ensures proper
guidance to carry
out mop-up and
some post
migrations
functions
15 -Help desk
reports
-Lessons learned
-Post-migration
helpdesk
-Post project
implementation
review
-
Decommissioning
-Post-
implementation
report
-Lesson learned
reports
-Benefits reports
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IT Network Designing 14
Deployment architecture
The following diagram shows the proposed architectural diagram for the cloud using the Azure
cloud framework
In architecture, the Users and consumers shall be able to access the web services, SaaS and other
azure services via an HTTP request which shall get authenticated via the Azure directory service.
Only authorized users shall be able to access the underlying network services and software.
Deployment architecture
The following diagram shows the proposed architectural diagram for the cloud using the Azure
cloud framework
In architecture, the Users and consumers shall be able to access the web services, SaaS and other
azure services via an HTTP request which shall get authenticated via the Azure directory service.
Only authorized users shall be able to access the underlying network services and software.

IT Network Designing 15
Component Diagram
The following diagram shows the component diagram for the proposed migration
Component Diagram
The following diagram shows the component diagram for the proposed migration

IT Network Designing 16
Operation Model
The above diagram shows the various operations and how different option available to integrate
well with the proposed cloud platform migration
Operation Model
The above diagram shows the various operations and how different option available to integrate
well with the proposed cloud platform migration
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IT Network Designing 17
Task 10
Role of substitution strings
The substitution strings are widely used in defining a template for cross-platform notification
messages. The Azure platform has a set of notification hubs that uses the substitution strings to
transform a platform-dependent notification message into a more cross-platform template that
can be sued to send platform-independent notification messages (Al-Zoubi & Al-Masaiid, 2019).
In this approach, the actual message gets substituted with the expressions templates. The
templates get filled with the message based on a JSON file that can hold multiple templates.
This approach of sending notification using the substitution strings in the message body of the
notification allows more personalized experience in using apps on the Azure platform.
Task 10
Role of substitution strings
The substitution strings are widely used in defining a template for cross-platform notification
messages. The Azure platform has a set of notification hubs that uses the substitution strings to
transform a platform-dependent notification message into a more cross-platform template that
can be sued to send platform-independent notification messages (Al-Zoubi & Al-Masaiid, 2019).
In this approach, the actual message gets substituted with the expressions templates. The
templates get filled with the message based on a JSON file that can hold multiple templates.
This approach of sending notification using the substitution strings in the message body of the
notification allows more personalized experience in using apps on the Azure platform.

IT Network Designing 18
Conclusion
In conclusion, this report provides more insights into the benefits of cloud computing by
explaining what each delivery model can positively impact company operations. The report
further provides some security and privacy issues that are associated with the cloud platform. For
each concern, a more elaborate method to avert the risk of the issues is addressed. And finally, a
project plan detailing a migration plan to Microsoft azure is discussed
Conclusion
In conclusion, this report provides more insights into the benefits of cloud computing by
explaining what each delivery model can positively impact company operations. The report
further provides some security and privacy issues that are associated with the cloud platform. For
each concern, a more elaborate method to avert the risk of the issues is addressed. And finally, a
project plan detailing a migration plan to Microsoft azure is discussed

IT Network Designing 19
Summary
This report highly recommends bottlers company to go the hybrid way to reap the benefits that
accrue to the cloud environment while maintaining a high level of control and personalization of
services offered by having a private cloud.
The report recommends none sensitive services such as web and software that can be deployed
on the web to be migrated to the public to cut cost and provide wide coverage
Server virtualization is highly recommended for the bottler company to efficiently utilize the
available physical and virtual resources at the companies disposal
Summary
This report highly recommends bottlers company to go the hybrid way to reap the benefits that
accrue to the cloud environment while maintaining a high level of control and personalization of
services offered by having a private cloud.
The report recommends none sensitive services such as web and software that can be deployed
on the web to be migrated to the public to cut cost and provide wide coverage
Server virtualization is highly recommended for the bottler company to efficiently utilize the
available physical and virtual resources at the companies disposal
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IT Network Designing 20
References
Al-Zoubi, A. M., & Al-Masaiid, I. (2019). Confidence Crisis in the Application of Cloud
Computing in the Industrial Companies in Jordan a Field Study. Journal of Accounting,
Business & Management, 26(1), 1–20.
Carstensen, J., Golden, B., & Morgenthal, J. (2012). Cloud Computing : Assessing the Risks. Ely:
IT Governance Publishing.
Goscinski, A., Broberg, J., & Buyya, R. (2011). Cloud computing : principles and paradigms.
Wiley. (Bulle Library 005).
Kathuria, A., Mann, A., Khuntia, J., Saldanha, T. J. V., & Kauffman, R. J. (2018). A Strategic
Value Appropriation Path for Cloud Computing. Journal of Management Information
Systems, 35(3), 740–775. https://doi.org/10.1080/07421222.2018.1481635
Pise, V. H. (2019). Cloud Computing - Recent Trends in Information Technology. ANWESH:
International Journal of Management & Information Technology, 4(1), 27–29.
Yu, Y., Cao, R. Q., & Schniederjans, D. (2017). Cloud computing and its impact on service
level: a multi-agent simulation model. International Journal of Production Research,
55(15), 4341–4353. https://doi.org/10.1080/00207543.2016.1251624
Zeqiri, A., Aliu, L., Kostanica, F., & Prenaj, B. (2017). An empirical investigation of cloud
computing usage in education. Una Investigación Empírica Del Uso de La Computación
En La Nube En La Educación., (285/286), 77–85. https://doi.org/10.3917/rsg.285.0077
References
Al-Zoubi, A. M., & Al-Masaiid, I. (2019). Confidence Crisis in the Application of Cloud
Computing in the Industrial Companies in Jordan a Field Study. Journal of Accounting,
Business & Management, 26(1), 1–20.
Carstensen, J., Golden, B., & Morgenthal, J. (2012). Cloud Computing : Assessing the Risks. Ely:
IT Governance Publishing.
Goscinski, A., Broberg, J., & Buyya, R. (2011). Cloud computing : principles and paradigms.
Wiley. (Bulle Library 005).
Kathuria, A., Mann, A., Khuntia, J., Saldanha, T. J. V., & Kauffman, R. J. (2018). A Strategic
Value Appropriation Path for Cloud Computing. Journal of Management Information
Systems, 35(3), 740–775. https://doi.org/10.1080/07421222.2018.1481635
Pise, V. H. (2019). Cloud Computing - Recent Trends in Information Technology. ANWESH:
International Journal of Management & Information Technology, 4(1), 27–29.
Yu, Y., Cao, R. Q., & Schniederjans, D. (2017). Cloud computing and its impact on service
level: a multi-agent simulation model. International Journal of Production Research,
55(15), 4341–4353. https://doi.org/10.1080/00207543.2016.1251624
Zeqiri, A., Aliu, L., Kostanica, F., & Prenaj, B. (2017). An empirical investigation of cloud
computing usage in education. Una Investigación Empírica Del Uso de La Computación
En La Nube En La Educación., (285/286), 77–85. https://doi.org/10.3917/rsg.285.0077
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