Website Usability Test Report for Bournemouth University IT Services

This report presents a usability test conducted on the Bournemouth University IT services website (https://itservices.bournemouth.ac.uk/) to evaluate its user-friendliness and identify areas for improvement. The study involved a diverse group of participants, including undergraduates, postgraduates, parents, teachers, IT professionals, and network experts, who completed various tasks designed to assess the website's navigation, information access, and overall user experience. The methodology included task completion rates, task ratings based on ease of access, information tracking, and predictive analysis. The findings revealed usability problems related to menu inconsistency, search function limitations, information clutter, and unclear formatting. The report provides detailed recommendations for enhancing the website's homepage, navigation, design interface, and site map, aiming to improve user experience and streamline information access. The report concludes by highlighting the need for improvements in cloud system information, online course information, and predictive analysis features to enhance the overall usability of the website.