Project HR Briefing Report: Managing Human Resources at Boutique Build

This project report focuses on managing human resources within Boutique Build, an Australian firm specializing in premium home design. The report is divided into four tasks, starting with a project HR briefing report that includes a work breakdown structure, personnel resource requirements, and job descriptions. It covers the Home Show project, detailing staff roles, expected staffing levels, and required competencies. The second task addresses personnel training, while the third task involves role-playing and performance reports. The fourth task focuses on finalizing human resource activities. The report provides a comprehensive overview of HRM methods, including observation, mentoring, and performance appraisal techniques like KPIs, benchmarking, and 360-degree feedback. The report also includes email communications, job descriptions, and a review of the work breakdown structure, emphasizing the importance of human resources in achieving project goals. The report concludes by highlighting the significance of human resource management in achieving business objectives.

Manage Project Human Resources

INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
ASSESSMENT TASK 1.................................................................................................................1
1. Write a project HR briefing report...........................................................................................1
2. Send an email to the general manager.....................................................................................5
3. Job description.........................................................................................................................6
4. Review of report......................................................................................................................6
5. Allocate personnel to the project.............................................................................................7
6. Send an email to the General Manager....................................................................................7
ASSESSMENT TASK 2.................................................................................................................8
1. Prepare for project personnel training.....................................................................................8
2. Conduct a personnel training session......................................................................................8
ASSESSMENT TASK 3.................................................................................................................9
1. Role play..................................................................................................................................9
2. Write short performance report.............................................................................................10
3. Send an email to your Human Resources Assistant..............................................................11
ASSESSMENT TASK 4...............................................................................................................11
1. Send an email to the General Manager..................................................................................11
2. Send an email to the project team..........................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Appendix........................................................................................................................................15

INTRODUCTION
Human resource is a concept of managing and carrying the overall activities in an efficient
manner so that goal is attained within a limited period of time (Anyanwu and et.al., 2016). In
other words, it is the process of recruiting and selecting an applicant for suitable vacant position
and trained them so that they could work their best in attainment of task. This includes various
aspects such as performance management, appraisal, staffing which ensure the development of
employees. This report is based on Boutique build which is situated in Australia. It deals with
designing of homes of premium quality as it helps in gaining large access of customers. The firm
employs approximately 50 staff and has strong presence as it completes the project activities in a
respective time period. This report is divided into four tasks and first task is related to tool of
human resource management and include a job description of an appropriate role is given. The
second task covers information about the training sessions which is to be conducted with the help
of customer data collection and team member data collection. The thirst task of this report is
about the role play and a short performance report which reveal the performance improvement
measures and last part covers the overall finalising the overall human activities.
MAIN BODY
ASSESSMENT TASK 1
1. Write a project HR briefing report
Work Breakdown Schedule:
Boutique Build Australia going to expand their business into Brisbane where they need to
prepare their action plans (Al-Qudah, Obeidat and Shrouf, 2020). Work breakdown structure
helps the organization to classify their business activities into sub actions for the better results.
Expansion strategy divided into 4 categories such as initiation, planning, execution & control and
closeout.
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Personnel resource requirements:
Boutique Build Australia required people to perform their task which include the stand
courtesy staff and stand kitchen builders. Courtesy staff includes the people who provide health
care facilities in case of some emergency or any incidence happen. In addition, company
required some professional people for the development of kitchen. In order to host Home Show
Project, these people required as well as proper management team which help the project
manager to handle the project. For Home Show project, Boutique Build Australia required stand
courtesy staff and stand kitchen builders, these resources helps in achieving project goals &
objectives.
Expected staffing levels:
For the Home show project, Boutique Build Australia required approx 15 staff members
and make sure that maximum people should be experienced and have knowledge regarding such
projects (Denhardt and et.al., 2018). Master builder is the main head of this project who handle
as well as manage the entire activities for the completion of this project.
Individual task:
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Courtesy staffs are those people who provide health care services such as Health
professionals surgeons, orthodontists and neurosurgeons that fulfil the general staff eligibility
criteria. These people are required when Home Show project working because if in case any
incidence happen, then it is very important to have such people who can handle the situations.
Task of courtesy staff is to provide health care facilities and make sure everyone is far away
from any injury.
Trades people are expected to a professionally skilled worker who can work in these
fields such as manufacturing or crafts. Trade employees have far more experience than ordinary
manual jobs, and they're not qualified like doctors and lawyers. They may be self-employed but
under the guidance of a contractor or other company owner. These people are not so qualified
but essential for building high quality homes because they are good in this. Not an ordinary
employee can do this; it required special skills and competencies.
Competencies expected of staff:
Staff of courtesy requested to take respect and honour to another people involved on this
project in the workspace. Promotes collaboration is through open and truthful correspondence
and acceptance of thoughts, ideas, and views from others. Fulfil their roles and tasks as well as
responsibility for their behaviour (Fried and Kastel, 2020). These skills and competencies
required in the staff to perform their role to achieve project goals & objectives.
Trade persons should know their job very well and have experience in the same filed
which make them expertise. They all possess high manual dexterity and outstanding hand-eye
coordination. In addition, there are some common competencies also required such as customer
services, problem solving, adaptability, competencies skills etc. It will help in performing their
task or achieve project goals.
Project role description:
Master builder is the person who handles the entire Home Show project as provide
training to the new recruited staff for this project. Each member who is working in their Home
Show need to report project manager that is that is Master Builder and further it will report to the
general manager (Gattiker and Larwood, 2019). Project manager ahs to fulfil several
responsibilities while managing Home Show such as provide training to the staff people, so they
can perform well, manage the entire activities, monitor or control each task at every stage. In
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addition, if any staff member is interest to be a part of this Home Show, so they can directly
contact to the company’s HR regarding to be a part of this project.
Human resource management methods:
Human resource is considered as the most necessary ingredient of an organisation as it helps
in contributing towards the accomplishment of targets within a short span of time. It is a broader
term in management that includes staffing, training and development and then finally selecting a
potential candidate who provide a growth to the company (Gabutti and Morandi, 2019). The
human resource manager of Boutique Build would implement proper rules and regulations
regarding the recruitment of personnel as it help in ensuring a proper growth in a best possible
manner. They would conduct preliminary screening and hire more potential candidate through
conducting interview and ask them several questions and try to gather more and more
information about them. They take several tests such as intelligent test, aptitude test and many
more so as to determine the knowledge base and capabilities of individual. This provide
assistance to the manager to enhance more productivity and vast growth of a firm and also, they
would provide on the job trainings to them so that they could work with zeal and confidence.
This improve the overall manpower requirements and thus maintain an optimum balance
between authority and responsibility. The staff of respective firm would contribute their best in
home shows and enhance the brand image of a firm across the globe. The HR of respective firm
would monitor and review their overall performance which shape a bright future and improving
the overall functioning of a firm. They also tend to compare their actual performance with
standards which aids in accomplishment of business objectives successfully. In addition to this,
there are several techniques and tools which improve the overall performance of the staff which
are presented as follows:
Observation: The HR of Boutique Build would observe the performance of their staff by
evaluating them and determine the strength and weakness (Galli, 2018). They also determine
their potential and abilities and judge the overall accuracy and would find deviation if it exists.
They also provide corrective actions if there is anything wrong with it as it aids in facilitating
smooth operations of a business entity.
Mentoring: This aspect is most precious as the manager would provide guidance with rules
and regulations so that they could complete their targets within a short span of time. The mentor
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is assigned to every group so that they could evaluate their task and help in rendering them with
best solution problems as it inculcates confidence and positive attitude among them.
With reference to Boutique Build, there are several criteria which help in measuring the
performance of personnel are presented as follows:
Key performance Indicator: The senior authority of Boutique Build would evaluate the
performance of individuals on the basis of their skills and competencies and many more (Holzer,
2019). This tool aids in measuring their performance and thus improve the overall functioning of
a corporation which bring proper coordination and cooperation among them.
Benchmarking: This is one of the most effective tools which help the respective firm to
allocate its resources and also it provides a baseline for improving the performance of their
subordinates. The senior authority would also encourage the ideas and opinions of their staff so
that they could feel that their presence has greater value and thus increase the level of job
satisfaction and employee retention for longer duration. This promote a competitive spirit and
would also fill the performance gaps.
360 performance appraisals: This method would consider the feedback from different
sources such as peers, top manager, customers and many more (Huff and Schüssler, 2016). This
assist the manager of Boutique Build to make further improvement in their overall working
procedure and thus facilitate smooth flow of activities as it brings proper transparency and
accountability in a workforce.
2. Send an email to the general manager
To: General Manager
Subject: Briefing of the project report
Please find the below attachment.
.
.
This mail is regarding the brief information about the Home Show project which is managed by
Master Builder and he is fully capable to handle their roles & responsibilities. It includes the
WBS, personal resources requirement, expected staff etc. In addition, this report covers the
strategies, HRM methods, techniques, staff training sessions, evaluation of staff performance etc.
Please go through with the attached file and provide us valuable changes if required, so we
further conduct a meeting on next Saturday in the office conference room regarding the received
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feedback.
Thank & Regard
Human Resource Manager
3. Job description
It is a written document that consists of all necessary information related to job such as
name of candidate, education qualification and varied skills which are required so as to fill the
vacant position in a workplace (Rastogi and Srivastava, 2017). In the context of Boutique Build,
the role of Master Builder is considered as the most appropriate which is elaborated below:
Job Description
Name of Company: Boutique Build
Job title: Master Builder
Location: Sydney, Australia
Summary
The manager of concerned firm is recruiting master builder that would help in completing the
project activities in a site and could provide an effective training among their subordinates as it
helps in making them capable of accepting challenging positions. The applied candidates should
have good communication skills and to be calm so that they could easily handle the work load
and work with integrity and honesty.
Role of Job
 Conduct several training sessions.
 Positive environment by promoting active participation of subordinates.
 Must implement all policies and regulations of a firm.
 Should assist human resource manager in recruitment and selection procedure.
4. Review of report
Work breakdown structure involve the total scope of a project that divide the work into
several elements as it is considered as most systematic approach in a business entity. The
manager of Boutique Build would follow proper hierarchy and organisation structure in their
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workplace and forecast the time and cost associated with work. The role of human resource is
prominent in an organisation which defines the purpose and overall scope while undertaking a
project in a best possible manner. The major aim is to hire the best candidate and trained them so
that it could enhance the growth and success in an effective manner. They also tend to carry and
manage the overall working procedure which facilitates proper coordination and cooperation.
After this, they judge the performance of their staff through several parameters such as key
performance indicators, benchmark, and 360 performance appraisals as it assists in overall
attainment of goals within limited time.
5. Allocate personnel to the project
From the given staff list, it has been analysed that Anna is the smartest person of Boutique
Build Australia who is recommend to work at the stand during the show as well as she is the
backbone of the organization (Hung, 2020). Jasmine is new in comparison to Anna but she has
competent and friendly nature, she should work on their product knowledge and she is
recommended for the Host Show because of its friendly nature which helps in attracting and
engaging with customers. In addition, from tradespersons, they include the Sharon Alcorn and
Yousef Patel who is best builder and good worker with friendly environment respectively. With
the help of recruitment and selection process help the organization to allocate staff members as
per the project requirement.
Short Report
With the help of Staff allocation report, two people are selected from courtesy staff and two from
trade people and these are Anna Armstrong & Jasmine Wong and Yousef Patel & Sharon Alcorn
respectively (Kamoche, 2019). These people selected on the basis of their expertise, skills and
experience which helps in making this Home Show successful.
6. Send an email to the General Manager
To: General Manager
Subject: Briefing of the project report
Please find below attachment.
I hope you are safe and doing well,
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In the attached file of project report cover the several different aspects about the Home Show
Project. It includes the human resources planning report which is about the staff requirement and
competencies. It also cover the HRM techniques and tools, training sessions, techniques to
improve staff performance and measure the individual staff performance to identify the growth.
Meeting with general manager and they suggest to update the report name to Revised Briefing
Report.
Thank & Regard
Human Resource Manager
ASSESSMENT TASK 2
1. Prepare for project personnel training
Customer data collection: It is key marketing strategy of processing consumer data. They
are actively advertising, without evidence, trying to hit the target demographic or persona. Most
organizations gathering data do not know what to do about it, and wind up extracting it from a
centralized source. Social networking, email sign-ups, use of the app, sales and input forms all
offers useful insight into who you are selling to (Pritvorova, Tasbulatova and Petrenko, 2018).
Customer data is essential for the organizations to make their further strategies accordingly.
With the help of customer data collection, Boutique Build Australia able to attract potential
customers through evaluating customers enquires and further builds strategies accordingly to
satisfy their needs. This data is handover to the marketing and sales team for the review of
customer pattern.
Potential team member data collected from HR manager and these are those people who
are looking to be a part of this Home Show project. There are total five members who are
interested to become a part of Home Show project.
2. Conduct a personnel training session
Training is most important part in an organisation as it helps in maximising the knowledge
base and skills so the manager of Boutique Build would adopt latest technology that simplify the
overall working procedure. Due to globalisation, there is more use of artificial intelligence that
provide a competitive edge and assist the firm to become a prominent leader in a marketplace.
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The leader of Boutique Build provides proper guidance and on the job training among their staff
which depict a better picture of the company (Wang and et.al., 2016). The best technique and
tool used by the firm is that they should search a prospective candidate by posting advertisement
on newspaper and then it conducts interview so as to assess the skills and requirements of
individuals. The HR of Boutique Build would track and monitor the activities of staff and
involve preparation of feedback which helps in evaluating their performance.
It is necessary that staff of concerned firm mush have effluent communication skills that
render a best solution among their clients in a most appropriate and convenient manner. They
would use customer data collection and gather more and more information about them through
online platforms or through telephones. This helps in maintaining proper standards and provides
an appropriate measure to collect necessary information about them so that further improvements
could be done. In addition to this, the manager of Boutique Build would rate the performance of
their subordinates and those who are underperformed and are facing difficulties then the manager
would find the root cause of problem and thus provide them with best possible solution. They
would interact them and assign mentors for them so that they could conquer their challenges and
meet their targets in a shorter duration. The senior executive of respective firm would consider
benchmarking as an appropriate method to track their performance so that they could motivate
them and thus boost the morale of subordinates by meeting their requirements.
ASSESSMENT TASK 3
1. Role play
The role play is conducted between Anna and Sharon who would render an excellent advice
about their performance as it aids in improving the skills, behaviour and attitude of individual so
as to gain superior performance about them. This involves interaction between the two parties
which help in supervising their performance (Wingreen and Blanton, 2018). Another party would
offer an advice to other so that they could generate maximum productivity and boost the
confidence and attitude as it also helps in avoiding confusion and misunderstandings among
them. In relation to Boutique Build, the role play is conducted between Anna and Sharon which
is presented as follows as they are discussing about the performance management of Anna. They
are sitting across a desk in which they are discussing about performance management plan as
Anna seems t be content and is calm until she learns that its overall evaluation is
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underperformed. Now, at this point, she gets distressed on its face and then the conversation
begins.
Sharon: Anna, you know that at the end of year that we have to do performance reviews.
Anna: Yes, I know about it.
Sharon: First of fall, your attendance would not be acceptable due to the reason that you are
late couple of times and your colleagues told me that you do not communicate properly to them.
Anna: I have told human resource manager about the reason of coming late.
Sharon: But you should also inform this to your team members and also, we have
performance objectives that must be met in a respective time period as it led to delay in overall
activities.
Anna: Ok sir. I would convince about this to my colleagues as I would take care about this
in future.
Sharon: I have decided to put you in performance improvement plan as you have to sign a
copy and you have to acknowledge whatever we have talked here and must understand the
attendance policies and if these standards are not met by you then you would be terminated or
fired from the office.
Anna: Ok sir, this won’t be happened in future and I would try my level best to perform in a
best and coordinated manner.
Sharon: Also, you should be punctual and discipline about your work and must take active
participation in activities of a firm.
Anna: I will surely take consider this information and would make improvement in these
aspects.
In this conversation, Anna would emphasise on active listening and take active participation
in decision making of a firm also a tutor is provided to them in order to enable greater
performance in a workplace.
2. Write short performance report
Short Performance Report
While Home Show is conducting, Anna’s behaviour at the show was quite different because she
never late in the organization and always be on time but in Host Show, she comes late many
times (Turner and Ledwith, 2018). Anna ensures that, it will not happen in the future and also
inform their team mates if she faces such circumstances in the future. Other than late coming
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issues, overall performance of Anna in Home Show was very good, she looks very confident and
positive which provide everyone’s strength and motivate them to work hard.
3. Send an email to your Human Resources Assistant
To: Human Resources Assistant
Subject: Overall situation and summary of the attached file
Please find the below performance report.
.
.
I hope you are doing well and safe, attached file is about the overall Anna’s performance is good
but due to late coming in the show will affect their overall performance. Work of Anna is quite
impressive as well as beneficial in achieving project goals & objectives but she need to make
sure that, if she coming late, she should inform their other team members as well, so they can
manage things accordingly.
Thanks & Regard
HR Manager
ASSESSMENT TASK 4
1. Send an email to the General Manager
To: General Manager
Subject: Project performance
Australian Home Show just finished and Boutique Build perform very well but there are lot of
complains about the staff at the stand. This show can be more effective or successful if project
manager pay attention of staff members and their performance. It is highly recommended that,
staff should be more trained and experiences, so they can handle the situations more effectively
which further minimise the overall complains. HRM issues will be managed through improving
recruitment and selection process of the company.
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Thanks & Regards
HR Manager
2. Send an email to the project team
To: Project Team
Subject: Officially disband the project team
I hope you all are doing well.
As we all know that, Australian Home Show has just finished and it was successful. I am
appreciating each and everyone who is participating in this Home Show and give their efforts
and hard work to make this project successful. I am thankful to the each and every member and
wish that we will work in the future with high energy and efforts which make future projects
more successful. Now, this project team officially disband and i hope that you all are still
working with the same passion and handwork.
Thank & Regard
Project Manager
CONCLUSION
From the above information, it can be summarised that human resource play a vital role in a
business enterprise as it helps in improving the overall functioning which depict a proper
systematic implementation of policies and procedures. They conduct apprenticeship programmes
so as to develop confidence and positive attitude in their personnel which in turn promote a
harmonious atmosphere in a workplace. Various performance indicators such as benchmark, 360
performance appraisal and key performance indicator would help in judging their standards and
take direction of action so as to evaluate their performance.
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REFERENCES
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Kamoche, K. N., 2019. Sociological paradigms and human resources: An African context.
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Appendix
Staff Allocation Report: Team members data collection:
Briefing report temple: Customer data collection:
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