Analyzing & Monitoring Work Operations: A Boutique Events Case Study

This case study examines the work operations at Boutique Events, focusing on Olivia's role in managing and delegating tasks. It identifies issues related to delegation, quality control, and time management. The study explores how Olivia can improve her team's performance, address quality concerns, and implement effective monitoring methods. Recommendations are provided to enhance operational efficiency, maintain service standards, and ensure financial sustainability. The analysis also considers emerging industry trends and the importance of employee training and development to achieve business goals. This document is a student contribution, and Desklib offers similar solved assignments and study tools for students.

Monitor Work Operations-Case study
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Contents
Task 1...............................................................................................................................................3
Task 2...............................................................................................................................................6
Task 3...............................................................................................................................................7
Task 4.............................................................................................................................................10
Task 5.............................................................................................................................................13
REFERENCES..............................................................................................................................16
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Task 1
Q.1
Delegation is an important skill that help Olivia manage time and overall workload efficiently.
Secondly, it also developing interests, rewards tasks, Olivia can motivate or inspire employee to
work.
Q.2
The primary reason is that Olivia’s supervisor have been unwilling to involve or participate
because it fails to delegate her work. In some situation, it also participated in different event to
support and also assists the supervisors.
Q.3
This is why Olivia does not delegate because of rather work on her own way more than it’s
listening to other supervisor.
Q.4
Here are consider the different kind of tasks which are not suitable for Olivia to Delegate.
 It ensuring all staff member arrive on the specific time and full of uninform.
 Conducting a pre and post meetings
 Quality assurance principles
 Update enterprise SOPs
 Train new and existing staff if an essential
 Handle Complaints
 Ensure all labour price or cost comply with budget
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Q.5
 Liaises with involvement of executive chef regarding the client needs and prior to the
event.
 Handle different complaints
 Check audio visual equipment’s and manage or control décor to meet quality of
expectation level.
 Liaises with handle a proper head cooking regards of client needs at the time of event.
Q.6
According to the given study, one of the most important task perform by Olivia which has
permanently delegated to her supervisor. It is checking the entire setup and operation of AV
equipment which has become prior to the commencement of an event or program.
Q.7
Olivia should use a proper strategy like establishing check-points where staff members who has
participated into delegate work and identify constructive feedback (Adamsen and et.al., 2017).
On the other hand, Make a proper check list and follow up everything in the form of proper lists.
Q.8
 Explicit & Direct- this method will support to update client contact list and identify
preferences of every client.
 Request- it is able to give or provide the better coordination and also break-down price or
cost.
 Indirect- this kind of method is just realise that employee involves in the different tasks
and ensure that done tasks within specific deadline.
 Conditional- it should be consider the process of change management and align with
ethical food stance.
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Q.9
As per given Scenario, it has found that Olivia can take day off to rest and relax her mind.
Sometimes, it also start the plan, organise and evaluate the multiple at the time of events. it could
assist Olivia to focus on the different works and come out with flow of plan and allocating tasks
to other supervisor.
Q.10
Ineffective time management can lead to in the event and program. This is because when it is not
properly adopting the tasks, failing to get with managing time. Sometimes, it may also increase
lack of self-esteem, relation strains and other kind of unhappiness with life (Conrad and et.al.,
2020). This kind of ineffective will be generating health & safety issues. But it can overcome
through implementing a proper legal policies and procedures.
Q.11
On the basis of given scenario, it has been identified that Olivia encourage her supervisor to
participate or involved in solving the problem. This is possible due it will share her knowledge
and supervisor, showing he or she how to use the effective equipment.
Q.12
As per given study, Olivia is always focused on the complex situation in the event or program.
But it will be sharing the information, knowledge or experience through training and
development session. While it help to recognise technical knowledge, ability and experience
require to complete different tasks execution in the workplace. in most of cases, it also develop a
list of skills that help Olivia where it can easily identify, access, communicate new information
in their own career success.
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Task 2
Q.1
The potential quality related issue or problem identified in the Boutique events, when different
equipment’s are not working properly. This is why because of the less involvement of staff
members into different operational tasks. In some situation, it may arise conflict problem among
employees. An event give inside event management but it is difficult to handle the operational
tasks in events.
Q.2
As per given study, Olivia has consults with supervisor and staff members regarding quality
issues, reduce customer complaints. it keep update and monitor the activities of operational tasks
so that it help to minimise customer complaints and always motivate or inspire. Therefore, it can
be satisfied the customer levels (Farooqui, Bengtsson and Fabian, 2020). On the other hand,
Boutique events are collecting feedback from clients through online survey. It automatically
emailed to client and identify positive or negative reviews of consumers.
Q.3
It has chosen one problem related to the poor quality of equipment, which is not working
properly especially at the time of event or program. There are different kind of equipment’s used
such as Computers, PC, printer and so on. Once a problem found, Olivia can make a procedures
or systems to do maintenance of equipment’s, hardware. Therefore, it can help to improve
quality of poor equipment management and reduce or minimise complaints from client sides.
Q.4
Olivia is aware of poor equipment issue as Morrison informed her when they can perform tasks.
In some situation, it also suggesting an implementation of new system that help to improve
capability of system at the time of event or program. A proper maintenance approach will
support to reduce the impact of issue or problem.
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Task 3
3.1
Q.1
On the basis of result, Morrison can measure the performance of multiple task executions and
also conducting online survey to the gather, collect feedback for different clients. Finding shows
that 90% customer satisfaction rate increases at every event or program. By using email feedback
result, it has been identified the positive or negative perception of every consumers (Re, Oliver
and Bordegoni, 2016). Discussion on the event timeline 10% and staff labour price or cost 10%
of each event or program. On the basis of evaluation, it has been estimated the overall budget,
actual and deviation rate. Afterwards, it helps to reduce the workload by no longer attending any
event or program.
Q.2
According to the Olivia’s duties, it should be gathered the response of every client, managing the
overall performance of Morrison as one of Olivia’s duties. It can possible by using different
actions:-
 Establishing a strong collaboration with staff members and complete assigned duties for
purpose so it will be paid for additional hours.
 Approaches by staff members to their each and every client to use facilities or services.
 Improving the productive rate while including some innovative features, idea and
assumption.
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3.2
Job related Skill-
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations Outstanding
In related to Job Skills- it ranked as 2- Need improvement in particular areas at the event or
program. This will help to influence individuals for handling the operational tasks within
organization.
Interpersonal Skill-
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations Outstanding
On the basis of evaluation, it should be ranked as 3-meeting expectation. It means that staff
members have an ability to use their interpersonal skill. Afterwards, it will support to resolve
queries regarding facilities and services.
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Organization Skill -
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations Outstanding
On the basis of evaluation, it has ranked the need improvement which means that require to
understand particular areas where it influenced with the different organizational skills. Each and
every staff members are improving their organizational skills and fulfill all demand of potential
consumers.
Problem Solving Skill-
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations Outstanding
It has ranked 5- outstanding problem solving skills of staff members, where they can easily identify,
analyse and assess the current problem during event or program. It may support to influence or
inspire the staff members when they can handle complex situation or problem in proper manner.
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Task 4
Q.1
Based on the research, it has recommends the strategic approach that help to resolve serious
quality issue and maintain service standard in proper manner.
 Use as proper team mind set- Quality issue won’t be improved by individual’s so that it is
important to deal with different tasks.
 Defining the quality of menu planning, equipment’s and understand customer perspective
 Setup a criteria and employ strong process discipline at the time of quality issue
management.
Q.2
It is important aspect to resolve quality related issue but it will check the hot food items on
regular basis, trying to keep server as hot during events. it also assigned the task to staff
members where they can handle the food management process and give a best food items to
customers.
Q.3
The long term positive aspect of recommendation where it is helping to maintain workflow, team
work during event or program. Furthermore, it is always inspire or motivate staff member to
meet consumer expectation level (Sukhija, Bautista and Lalli, 2020).
On the other hand, the negative consequence of implementing recommendation is that when keep
changing food quality services, standards and procedures. Therefore, it is spending a lot of
money.
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Q.4
An effective recommendation affect the financial sustainability of business. For example- it will
be decreased or increased the actual price or cost in short or long term. An appropriate
suggestion is that help to measure the naturally lead in saving. Different practices such as energy
conservation, efficient equipment’s. These are helping to minimise the cost or price of
investment. Afterwards, it has proven time and again to be far more efficient and cost effective
than traditional technique or method.
Q.5
Implementing change in the workplace-
 Address modern technology issues
 Anticipate obstacles
 Implement changes week by week
 Make suitable policy change and train management
 Achieving desirable goal or objective through strategic plan
Q.6
 Know performance of employees- To be a great supervisor, it must know about team
members and concern about the efforts to get understand the expectation level of
consumers.
 Maintain a Foster transparency- Being a transparent, it should start the collaboration with
staff members at the time of meeting. It help to build a trust, form relationship and ensure
that everyone is maintain a proper transparency.
 Build mutual trust- to create a strong coaching strategies to establish a strong trust. This
can possible through policy, procedure and clear or non-judgmental in coaching meeting.
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Q.7
Olivia and her supervisor can use 360 degree-feedback method to monitor or track operational
activities of staff members on daily basis. The primary reason for using this method to
understand the efficiency, assess workflows and ability to meet service level (Sukhija, Bautista
and Lalli, 2020). On the other hand, Human resource are developed an effective plan and
procedure that is always support in the maintenance of health & safety standards. It is all about
the way in which use approach to measure individual’s productivity during event or program.
Q.8
Olivia can determine if any kind of recommendation related the quality improvement in the event
or program. As per consideration of monitoring method such as 360 degree feedback, advice
from supervisor, self-evaluation. These are kind of approach support to identify opinion or view
point of potential consumers. Moreover, it should be gathered the information and then putting
extra efforts to achieve desirable goal or objective.
On the basis of evaluation, Olivia and her supervisor also used tracking adaptation and
measuring development approach that help to understand the specific need or requirement of
operational task execution.
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Task 5
Q.1
Here are identified the different emerging industry trends that incorporate with current operations
and help to achieve business goals.
 Using of Smart-Phone- this is one of the best approach in context of present and future
trends because it may support to establish a better coordination between staff members,
especially event or program.
 Event App- this is another important emerging trends and support Boutique event to
update all necessary detailed of event. It including time, date, venue, and menu.
 Experimental marketing- Nowadays, it has been rapidly increasingly market trends in
which promote the event information through modern technique, engage with potential
client.
Q.2
On the basis of analysis, it has been identified two methods such as smart phone or event app,
experimental marketing. These kind of methods are supporting the event program and helping to
give more preference of consumer, provide customer service and maintain quality standards in
different services. they can select different menu options accordingly (Sukhija, Bautista and
Lalli, 2020). Afterwards, business can achieve their desirable goal or objective and also
increasing the profitability rate in marketplace.
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Q.3
The use of Smart phone, event app and experimental marketing in event or program. It may have
supports to assign the different roles and responsibilities of supervisor and Olivia, other staff
members. Therefore, it has become easier for managing and controlling operational workflow.
On the other hand, methods are promoting the awareness regarding event program services and
finding a sequential procedures in step by step manner.
Q.4
By using brainstorming session, it help to test ideas with team members where individual’s
writes down what kind of quality problem arise. The most importantly, it is an essential aspect to
resolve problem and discuss with supervisor to implement suitable solution. It may help to
reduce the level of complex problem in proper manner.
It ensure the positive and collaborative environment through effective techniques such as:-
 Create a clear and compelling causes
 Establish a team goal or objective
 Encouraging staff member to motivate or inspire towards operational tasks
 Keep update the information
 Foster cohesion between team members
 Establishing a strong communication in regards of goal or objective.
Q.5
Suggested the staff members where they can understand specific interest, demand of employee in
the workplace. usually, it should be used the different technique or method.
 Evaluate workflow of enterprise
 Asking a question with managers
 Pay more attention towards consumer experience
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 Keep covered with bases
 Using a competitors As benchmarks
In current staffing level, it needs to be establish a good coordination with staff members and
provide the enough resources to maintain their tasks on regular basis. If in case, a new position is
created so that it provide more priority to use proper amount of equipment’s within operational
tasks. this can help to fulfil all essential demand of staff members.
Q.6
On the basis of investigation, if a new responsibilities are allocated to Olivia, so as it is important
to reduce level of workload otherwise, it will be developing a lot of pressure, stress (Sukhija,
Bautista and Lalli, 2020). This kind of situation is directly affecting on the performance of
operational tasks at the time of event or program management. that’s why, it is important to
understand the need or demand of new candidate and provide better opportunity.
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REFERENCES
Book and Journals
Adamsen, C.Q. and et.al., 2017, May. Repairing event race errors by controlling
nondeterminism. In 2017 IEEE/ACM 39th International Conference on Software
Engineering (ICSE) (pp. 289-299). IEEE.
Conrad, A.R. and et.al., 2020, December. A program to monitor and improve routine AO
operations. In Adaptive Optics Systems VII (Vol. 11448, p. 114487T). International
Society for Optics and Photonics.
Farooqui, A., Bengtsson, K. and Fabian, M., 2020. Towards data-driven approaches in
manufacturing: an architecture to collect sequences of operations. International Journal
of Production Research, 58(16), pp.4947-4963.
Re, G.M., Oliver, J. and Bordegoni, M., 2016. Impact of monitor-based augmented reality for
on-site industrial manual operations. Cognition, Technology & Work, 18(2), pp.379-392.
Sukhija, N., Bautista, E. and Lalli, B., 2020, November. Event Management and Monitoring
Framework for HPC Environments using ServiceNow and Prometheus. In Proceedings of
the 12th International Conference on Management of Digital EcoSystems (pp. 149-156).
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