Operations and Project Management Report: BPC Electronics Case Study

This report provides a comprehensive analysis of operations and project management practices within BPC Electronics. It begins with an introduction that differentiates between operations and project management and highlights their importance. Task 1 critiques the implementation of operations management, focusing on techniques such as Total Quality Management (TQM), Just-In-Time (JIT), and inventory management, discussing their advantages and disadvantages. Task 2 delves into continuous improvement plans, specifically examining the application of Six Sigma and Lean manufacturing methodologies. Task 3 explores the project life cycle, detailing its stages—initiation, planning, execution, and closure—and emphasizes the importance of risk identification and providing a business case. Task 4 reviews and critiques the effectiveness of the project life cycle within BPC Electronics. The report concludes by summarizing the key findings and offering insights into improving operational and project management within the company.

Operations and Project
Management

Table of Contents
Introduction......................................................................................................................................3
TASK 1 ..........................................................................................................................................3
P1. Critique of the implementation of operations management within an organisational..........3
TASK 2............................................................................................................................................5
P2 continuous improvement plan...............................................................................................5
TASK 3............................................................................................................................................8
P3. Applying each stage of Project Life Cycle along with providing necessary business case
for the project..............................................................................................................................8
TASK 4..........................................................................................................................................11
P4. Review as well as Critics of effectiveness of PLC in BPC electronics-.............................11
Conclusions:...................................................................................................................................12
REFERENCES..............................................................................................................................14

Introduction
Project management and the operation management both plays an important and essential
role in the organization, as this helps the organization in the proper from flow(Eyers and Naim,
2019). The operation management refers to the managing, directing, controlling the various
different business operations where as project management is a technique or a application and
togetherness of knowledge , skills, tools and techniques from which the project and assignment
leads to its goals. In other words, operation and project management are inter related but some
how they are different from each other. These functions are very crucial for the organization as
the manager has to follow effectively and efficiently.
In this report , the company is considered BPC Electronics, which is engaged in
producing the high quality product as manufacturing the printed circuit board and designing the
services to from the testing as well as production from electronic manufacturer. As it deals in
various different products, such as PCB Design, PCB Services, PCB Assemble, Research &
Development. The company is formed in 1993, and having its headquartered in United Kingdom.
TASK 1
P1. Critique of the implementation of operations management within an organisational.
There are different and various technique used used by the manager of BPC electronics in
implementation of different project management such as total quality management, inventory
management, just in time and there are been discussed in brief under below:
TQM:
TQM is also known as the Total Quality Management. It refers to the philosophy
and technique which is used by management to enhance the productivity and quality in the
every activity of business organization(Johnson and Wanless, 2016). This plays an important and
effective role in improving the productivity, quality of product, reducing the manufacturing cost
with the help of reducing the waste material , scrap and by re using the material effectively and
efficiently as the manager of BPC electronic is also using its approach for saving their cost and
the time for effective performance of their employee for achieving the desired goals,.
It has some specific principle, on which it mainly focuses on, such as to product good
quality work at first time as it saves time for redoing it effectively, also focuses on the customer
satisfaction. It also considered the effective and strategic approach for the continuous

improvement of quality and productivity and also encourages the team to wok effectively and
efficiently so, they can achieve the individual as well as the organizational goals.
However,l it has some advantages, which helps in reducing and eliminating of errors and
issues, also focuses on continuous review on each activity in work place, emphasis the needs of
market and many more as well as it also has some drawbacks of TQM is it, inured the huge cost
and time in creating the quality product.
Just In Time:
Just In Time is truncated as JIT, as this is an important and essential approach for the
operation management(Kumar, Mookerjee and Shubham, 2018). It is a philosophy or a technique
which helps in getting the right quantity of goods at right place and at right time. It mainly
focuses on the achieving the highest volume of output at the lowest unit cost. It is a method of
controlling the production as it says no demand then there is no production of goods. As the
project and operation manager of BPC Electronics are considering this technique in their
workplace as it reduces the cost as well as eliminates waste and increase the creativity and the
productivity of each employees.
The JIT has a positive as well as negative impact in the organization. As it helps in
building the relationship with supplier and focusing on fulfilling the needs and demand of the
customers for achieving the streamlined production and the desired setted goals. This technique
is used the the operation manager effectively in the execution of project, which helps them to
analysis, managing , controlling the activities in the work station which helps in reducing the
system setup and decrease the delivering time, waste which is present at incoming inspection
and the poor quality, to reduce the non-value added activities, elimination of In-plant and In-
transit inventory as well as considered the quality and reliability improvement.
Inventory Management:
The inventory management is a also known as stock management, which is a process of
ordering, storing and utilisation of stock of the company in a effective manner so that the
efficient management of raw materials or stock and the finished good takes place(Lee, 2018)
(Lindholm, Laine and Suomala, 2017). This includes management of raw material, components
and equipments, finished goods, where-housing of good, manufacturing of goods of such items.
It is effective approach and technique which is used by the manager of the BPC electronics, in

analysing ans assisting in decisions regarding the stock maintenance, such as reordering as well
as management of stock or raw material.
However it is noticed that it also has drawback, as it is complex in execution and
consume more time and cost of the operation team, and to manage this technique the
management should hire the skilled and specialised candidate who can easily manage the data.
The inventory management is effective and the manager of BPC Electronics should focuses on
maintaining their adequate raw material, work in progress, finished products, stores, equipments
and inventory time to time for the proper management of stock. This also helps the management
to maintaining and do minimum investment in maintaining inventories with maximizing the
profitability for the organization.
TASK 2
P2 continuous improvement plan.
The continuous improvement plan is very important and essential for each and every
organisation which helps the manager to managing and analysis the changes in the organization
in production function and also focuses on the effective quality in their products and services
which helps in improving manufacturing and production process(Liu and et. al., 2018). The
continuous improvement plan used by BPC electronics managers in order to serving the good
services and products to their effective and profitable customers.
Continuous Improvement Plan
SOURCES PRINCIPLES OUTCOMES
Price Six sigma
The operation and project
manager of BPC electronics
has used six-sigma technique
in their work place for
effective performance, so that
the employees as well as
labours can perform their task
in a effective manner within a
given specific time period and

allotted budget.
Quality Lean manufacturing
The management of BPC
Electronics has applied
effective techniques in
innovative manufacturing
process of their new
products(Padalkar and
Gopinath, 2016). The lean
manufacturing results in the
maximum satisfaction in the
customers and also helps in
achieving the beneficial and
profitable outcomes for the
business organization.
Safety Fundamentals
The both operational as well as
project manager of the
company BPC Electronics, is
focuses on considering
different and various
precautions for safety of their
employee while working in the
workstation. As safety plays an
important and crucial role in
every organization as they
should maintain and do proper
management of inventory, raw
material. With effective
inventory management of data
and information cab be secure
and maintained safely by the

managers of company.
Delivery Organisation
This a last phase and function
of the operation manager of
BPC electronics and for
delivering goods and services
to the end consumer in a
proper and effective manner,
the manager is using the
proper and innovative
strategies & tactics developed
by managers of BPC
Electronics and this helps the
manager to reduce the errors
and issues as well as defects
which focuses on enhancing
the performance and
productivity of their each
employee and company.
As the company is conducting the different operational activities effectively, then it is
important for the organization that is BPC electronics, to evaluate and analyse there work place
and find the problems and necessary loop holes(Smyth, 2018). The manager should implement
the continuous improvement plan which is very helps in operation management in delivering
good quality of products and services to profitable consumers.
The BPC electronic is using the six sigma and lean manufacturing techniques in their
workstation, as this helps in increasing the productivity and quality of products.
Six-Sigma
Six sigma is a set of tools and techniques which focuses on the improvement of
the product quality. In other words, it is a collection of managerial and statical techniques which
focuses on reducing the variation in the quality of product and services. Its main objective is to

improve overall business, reduces the cost where ever it is possible without reducing the quality.
The managers of BPC Electronics is using DMAIC method of six sigma in their organization.
DMAIC stands for defining, measuring, analysing, improving, controlling. It is used for
the projects with the objective of improving the quality of existing business project and reducing
the errors as well as defects in products of organization.
As the above mentioned, the company should used the continuous improvement plan in
their organization which helps and focuses on reduction of operational as well as production cost
and get down the approximation time consumption. As this is effective technique in production
of effective quality products with no defects and error (Tate, 2017).
TASK 3
P3. Applying each stage of Project Life Cycle along with providing necessary business case for
the project.
A project life cycle is defined as a systematic procedures, that are carried out by almost
every executive in accurately operating activities in any scale of business. This life cycle has four
stages which is monitored by line or project manager, in order to achieve short and long goals of
any organisation or any entrepreneurship( Tsay and et. al., 2018). Most of the line supervisor,
uses a Gantt chart as well as work break down structure for accurately organising, fulfilling the
task at specific time durations. The project life cycle include project initiation, planning,
execution and project closure. If it is talked about BPC, managers should give emphasis on
critically identifying the risk that are going to come while completing any type of project. A
business case has been The important stages of project are mentioned under beneath:
Project Initiations: It is the very first stage of project life cycle, where a layout is been
designed taking in considerations factor of productions which include land, labour, machineries,
raw material and estimation of funds for starting any scale project(Zwikael, Meredith and
Smyrk, 2019). The managers have to critically identify risk factors, that could directly and
indirectly hamper operational flow of activities which will going to start in an organisation. Also
identifying optimal solutions, for grabbing opportunities that will result in effective flow of
operational activities. When taking in consideration BPC, the firm is dealing in manufacturing of
printed circuit board and designing quality services to their consumers. The line manager of BPC
have majorly focused on unique designing and providing quality services to their consumers. The

project initiation stage, help supervisor to identifying internal and external factors that are going
to influence production process. For instance, inadequate stock inventory of raw material will
adversely affect production of circuit boards.
Project Planning: This is second stage of project life cycle which include systematic
planning of allocations of funds, requirement of skilled human resource and high quality
equipment that will be utilised in operating activities in a project. If it is talked about BPC, the
supervisors should emphasis on planning for introducing a new product in market(Alias and et.
al., 2014).
Project Executions: This is third stage where actual implementation of activities takes
place through systematic planning by taking in consideration all factors of production. When
talking about BPC, the managers should accurately manage every work for effective production
of quality goods.
Project Closure: This is the last phase where all project activities is been completed at
scheduled time period. In this stage the estimation of profit margin is been forecasted when
finished products are been delivered in market. If it is talked about BPC, the manager focuses on
grabbing sales profit that will help in successfully growing business.
Business Case:
Executive Summary:
In this present report, the chosen company is BPC Electronics, which are currently
dealing in manufacturing of circuit boards( Bushuyev and Friedrich Wagner, 2014). Also
expanded their business in design services from production of single sided board to multi flexible
layer boards. The leaders have trained their workforce for providing high quality products. BPC
currently a big name in delivering unique product as well as quality services to their consumers.
Vision: The vision is to improve employees relationship by implementing different activities in
BPC firm.
Mission: The mission is to provide high reliable goods to their target customer at worldwide.
Objectives: The objective is to create a healthy work culture for their staff members by
engaging them in different activities in an organisation.
Goals: To increase brand loyalty from consumer as well as from their employees.
Scope: The scope is to produce a quality product to the target consumers which will help in
capturing competitive advantage.

Strategies: The supervisor have followed different marketing strategies by applying Ansoff
model for exploring their business at global market.
Work break Down Structures:
This effective tool helps BPC supervisor to manage and divide big work into small task
in every team for operating business activities in specific time durations(Fleming and
Koppelman, 2016).
Gantt Chart:
It has graphical representation where horizontal axis represent time allotted to each
activity, whereas vertical axis describes list of task that are under process. Thereafter width of
bar on chart indicates time consumed by each activity. The line manager of BPC have effectively
utilised this graphical chart for estimating time consumed (Gluhov and Ilin, 2014) .

TASK 4
P4. Review as well as Critics of effectiveness of PLC in BPC electronics-
While using project life cycle in business case a supervisors faced both positives and
negative aspect of each stage in operating business activities. The managers have effectively
focused on providing reliable product to their customers(Greene and Stellman, 2018). There are
various theories and models that are adopted by line manager for critically identifying issues that
have been generated for introducing more CSR activities for workforce of company.
The effectiveness of PLC is been measured on communication process, which are
considered to be an most important factors for forecasting unique feature in each and every phase
of project life cycle. If it is talked about BPC electronics, line managers have majorly give
emphasis on improving performance of staff members by engaging them in various tasks by
providing transparent flow of information between each team. These initiatives taken by line
manager will allow workforce to build a strong mutual relationship with each other when doing
any work. The line managers have used wave models for analysing effectiveness at each stage of
PLC. These important stages are mentioned below:
Requirement: When identifying every resources that are required for operating any
business activities for any organisations. The line managers of BPC, have implemented CSR
activities, taking in consideration very first stage which is project initiations in project life cycle.
In this stage it has been identified that estimating of financial budget is very critical because it
took lot of time for allocating of budget in conducting these activities.
Product design: This stage revolves around designing a new product with unique size,
shape and colour that could attract potential buyer towards the good. In regards with BPC, the
supervisors have used this stage in project planning phase of PLC cycle(Kerzner and Kerzner,
2017) (Leach, 2014). While analysing the second stage it has found to be effective in planning
for unique activities for a workforce in an organisations.
Implementation: This stage include actual implementation of operating any business
activities in an organisation. In context with BPC, managers found implementation as an
effective tool while executing any work in company. It helps in improving employee relations
towards the brand. This will help in improving sales margin in manufacturing industries.
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Testing: This stage revolve around testing a product in small sample for improving
quality of product within an organisation. In regards with BPC, line managers have focused on
testing activities on workforce to review their behaviour towards an organisation. The testing
phase also help in improving performance of employee's. At execution phase the testing found to
be effective in expanding business.
Development of system:This stage include the desired objectives that have to be
accomplished for growing any business. In context with BPC, the managers have to give
emphasis on improving relationships between workforce, by providing monetary and non
monetary benefits(Nicholas and Steyn, 2017). Also leaders should taken in consideration that
flow of operational activities should in systematic manner. The leader should follow democratic
leadership style in order to manage the work force and engaging them in different activities
within an organisations. This will help in increasing satisfaction level of employee which will
effectively result in increasing brand loyalty towards company.
Maintenance: In this stage it is necessary to produce effective two way communications
for managing operational activities within an organisation. In regards with BPC, supervisor
should focus on building mutual trust between employee, so that they could effectively produce
the work(Luo and et. al., 2016) . It is necessary for leaders to regularly monitors the performance
and attitude of workforce while working with other members as a unit. When required the
managers can provide training session to each individual for improving their skills. These
initiatives taken by line managers will help to achieve competitive advantage from rivalry in an
industries.
As per above discussion it has been analysed that each stage of project life cycle has
found to be effective building strong relationship between workforce by satisfying them with
monetary as well as non monetary benefits. So that they can collaboratively work with other
members as unit for producing quality product. The effective utilisation of all resources will
result in satisfying customer by delivering quality product and services. This initiatives will
allow leaders to improve sales profit through positive marketing in sales promotional activities
in target market.
Conclusions:
From above case study, it has been analysed that line manager should give emphasis on
using six sigma and totality quality techniques in such a manner that operational activities could
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