INFS 5108: BPM Analysis of Bookstore and Online Retail Sales

This report provides a business process modeling analysis of bookstore operations, focusing on the transition from traditional on-campus bookstores to online retail models. It examines the processes involved in buying and selling textbooks, comparing the advantages and disadvantages of both mediums. The analysis highlights the shift towards online platforms due to factors like price comparison, convenience, and a wider selection of options for students. It also delves into the different types of transactions (B2C, B2B, C2C) that occur in both new and used textbook sales, emphasizing the importance of price flexibility and shorter lead times in online retail. The report concludes that the traditional bookstore model is becoming less dominant as online platforms continue to grow in popularity, offering students and retailers more flexible and advantageous options.

Running head: BUSINESS PROCESS MODELLING
Business process modelling
Student Name:
University Name:

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BPM Model
Narrative of the process
“For students at University, the Bookstore is the essential hotspot for acquiring and
offering utilized course readings. The book shop offers utilized books at 65% of the first cost,
while they purchase utilized books from students for at most half of the first cost. In actuality,
the Bookstore charges no less than 23% commission during the time spent exchanging utilized
books purchased from students. Regularly, the University Bookstore will just pay a little division
for your utilized book (as meager as 10%) or will simply decline to get it in the event that you
get the book at the wrong time or if the book is not utilized as a part of any of the courses in the
following semester. Evidently, this is badly designed for students. Be that as it may, the benefit

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of the University Bookstore is that it is extremely sheltered in light of the fact that the merchant
and the purchaser do not manage each other specifically. At the point when the student is
purchasing a utilized book he/she can evaluate the state of the book on the spot before settling on
a choice to get it.
The model has been composed regarding the buy design that happens in online retail
deals medium. The examination tries to feature the business exchanges occurring at different
stages in the model. The examination additionally tries to fuse the focal points and impediments
related with each progression happening in the model. The model takes internet searcher stage as
the inside and takes into presumption a student as a shopper. As showed over the examination
manages the buy of a course reading by a student so the essential shopper considered in the
model is a student. The period of web crawler is straightforwardly related with a portion of the
advantages that an online medium has contrasted with that of on and off grounds mediums. The
benefits of value correlation, distinguishing condition, accessibility, better decisions and more
extensive determinations are consolidated into the stage.
The period of "add to cart" is utilized to spare the determination for time being, if another
pursuit is continued then the past still stays in the cart unless and until the point that it is
purchased. The period of "procurement" is joined with the benefits of low value,
accommodation, and decision of installment technique. A portion of the worries related with buy
and the arrangement on those issues have been portrayed previously. The worries just manage
protection related issues as for individual monetary data, utilizing direct checkout and outsider
cash exchange the worries are lessened utilizing these choices. As the title recommends the
examination centers basically around exchanges occurring amid numerous activities of offers.
Offers of reading material is classified into two sections the new course book deal and utilized

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course book deal. The purchaser is thought to be a student choosing the course book through the
web crawler. The principle exchange, exchange between the student and the vender happens in
the "buy" stage. The exchanges are additionally separated into types essential and auxiliary.
Essential exchanges are the exchanges occurring between shopper (student) and the dealer.
Auxiliary exchanges are the exchanges that happen between two unique dealers, for instance,
distributer and retailer. Out of these two diverse dealer one goes about as customer of the
optional exchange. In the model the offer of new course reading for online medium features three
exchanges B2C, B2C and B2B. The essential exchange B2C happens amongst retailer and
purchaser (student) and the second one amongst distributer and customer. The buyer (student)
can specifically connect with distributer or retailer for buy of the book. With this sort of
exchange the shopper (student) gets the upside of value examination, dealer individual
verification (utilizing input), technique for transportation, and the comfort of getting it from his
coveted area. The online retail site just goes about as a medium for showing the items to
purchasers around the world.
The online retail site charges percent commission for course reading pitch to the dealer.
According to the charged rate the merchant can settle his own cost, to pitch the item to shopper
(Student). Value setting adaptability is a major component of the dealer and it emerges to be the
motivation behind why online retail site contains different classes of exchanges. The auxiliary
exchange that happens in new course reading deal is B2B, business to business exchange
happens between two distinct merchants out of which one acts like buyer. For instance the
majority of the online exchanges that occur on online retail site are amongst distributer and
retailer. Retailers go about as purchasers for purchasing course books on discount premise at a
critical lower value, which again brings about value drop for the essential exchange to occur. The

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regular factor that relates all the three exchanges is cost. Lower value favors buyer (student)
while as value adaptability favors retailers. The utilized course book deal is the greatest preferred
standpoint that the online retail sites appreciate. Utilized course book deal carries with it the
factor of value affectability. Inclining toward shorter lead time to offer a utilized course reading
merchant lean toward internet retailing as the primary decision. The greatest preferred standpoint
of internet retailing is the value adaptability; any merchant can set his own particular cost for
exchanging the utilized book. The greater part of merchants are singular purchasers (students)
who purchase books either through on the web or on/off grounds book shops.
The majority of the online retail sites give merchants devices to look at the present costs
previously they set their own particular cost. These sorts of instruments help merchants in
essential shoppers (students) to resale their course reading at sensible rate with lesser lead time.
Cost and opportunity to deal go about as the fundamental fascination of online retail to venders.
With various kinds of dealers comes distinctive class of exchanges. For utilized book deal the
essential exchanges that happen are C2C and B2C, while as the optional exchange that occur are
B2C and C2B. For utilized book deal the essential exchanges that take places are C2C between
shopper (student) and customer (student) and B2C between retailers to purchaser (student). The
C2C exchange is the greatest preferred standpoint that a merchant gets when offering a utilized
book on the web. The vender might be a buyer (student) or retailer, can set his own cost in the
wake of utilizing examination devices and tolerating the rate commission. It turns into his own
decision in regards to when to deal the book and in which time period. He/she can compute the
lows and highs of costs utilizing value correlation apparatuses. For a purchaser this turns into an
extraordinary open door for choosing the best most reduced cost accessible. Additionally the
purchaser can exploit contrasting diverse states of reading material. He can pick the one which

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favors with right cost. Online retail benefits C2C more prominent than some other accessible
medium.
In this manner it can be presumed that the factor of lead time is the greatest favorable
position of that medium took after by examination of physical state of book. Ensured buy is
additionally advantage that this medium appreciates over online due to the ongoing web
extortion cases. Primary source exchange emerges to the greatest hindrance which offers ascend
to no value correlation; settled cost and inflexible purchase back plans. This medium flops
vigorously in the classification of purchaser to business exchange occurring between shopper
(student) and store particularly with unbending purchase back costs. Utilized book deals
overwhelming the reading material deals showcase favor online medium than on grounds.
General it can be inferred that the strength of on grounds book shop is blurring with time as the
online medium develops and extends in prominence. Likewise the weaknesses of on and off
grounds medium go about as focal points for the online medium favoring diverse sorts of
exchanges happening through it. To close, the examination think about tries to decipher the
upsides of a medium and tries to join them into exchanges, which help to clarify the developing
utilization of online medium as a business channel.”

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