COIT 20252 BPM Case Study Report: Air Products and Chemical Inc.

This report presents a comprehensive case study analysis of Air Products and Chemicals, Inc., examining its business process management (BPM) strategies. The report delves into the company's organizational strategy, including its vision, administration, and strategic planning. It explores the problems faced by the company and its approach to process change, including process outlines and improvement processes. The role of technology as a process enabler, particularly in IT procedures and enterprise planning, is also discussed. Furthermore, the report addresses change management issues, such as people issues, planning, monitoring, and development, as well as performance analysis and learning strategies. The case study highlights Air Products' competitive advantages and generation limits, providing a detailed overview of its BPM practices and challenges. The report includes an executive summary, introduction, and detailed sections on organizational strategy, process management, technology, and change management.

Air Products And Chemical Inc.
COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
Assessment 3
Student
9/25/2017
Professor:
Executive Summary
The report is based on case study: Air Products and Chemicals, Inc. The company is a
Delaware corporation. It was found in 75 years back (1940), deals in electronics, energy,
metals, chemicals, manufacturing and metals for the customers worldwide. The company
believes that if investment in Air Products is an act of faith and to earn faith integrity and
accountability is essential. The organizational strategy is to a level, creation, evaluation and
implementation of the decisions inside the organization. It will enable the company in
achieving the long term and short term objectives. Every organization, whether big or small

COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
face problems and applies process improvement road map for the profit earning.
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
Contents
Executive Summary...............................................................................................................................2
Introduction...........................................................................................................................................2
Part 1: Organizational Strategy..........................................................................................................2
Organisational foundation and vision............................................................................................3
Administration...............................................................................................................................4
Strategy.........................................................................................................................................4
Problems confronted (requirement for change)...............................................................................6
Process change guide........................................................................................................................6
Preparing and Development..............................................................................................................7
Part 2: Process Management.................................................................................................................7
Process outline..................................................................................................................................8
Improvement process........................................................................................................................9
Benefits from worldwide procedures................................................................................................9
Fluid Natural Gas.........................................................................................................................10
Cryogenic Air Separation Plants...................................................................................................10
Enablers of effective process changes.............................................................................................12
Section 3: Role of Technology as a Process Enabler............................................................................12
IT procedures...................................................................................................................................13
Global IT structure and part.............................................................................................................13
Enterprise plan and IT apparatuses.............................................................................................14
Measuring and observing procedures.............................................................................................14
Part 4: Change Management Issues....................................................................................................15
People issues...................................................................................................................................15
Planning.......................................................................................................................................16
Monitoring...................................................................................................................................16
Developing...................................................................................................................................17
Rating...........................................................................................................................................18
Rewarding....................................................................................................................................18
Change administration process.......................................................................................................19
Performance examination and appraisal.........................................................................................24
Learning strategy.............................................................................................................................25
Upper hand..................................................................................................................................26
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
Generation limit...........................................................................................................................26
Works Cited.........................................................................................................................................28
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
Introduction
Part 1: Organizational Strategy
Creation, usage, and assessment of decisions inside an association that empowers it to
accomplish its long and short-term targets is what we call an organizational strategy (Ahadi,
2004).
Key vital thoughts of an organizational strategy
(1) What re-arrangements, achieve augmentations and vital connections will be important to
convey the expected procedure.
(2) What new abilities and capacities will be required and what changes in the techniques
related to capabilities.
(3) The exhibitions that will be needed as well as how to accomplish them.
(4) In the corporate culture to meet the new necessities, the changes (assuming any) that are
needed.
(5) The ways in which the operational exercises shall be coordinated for adjusting them with
the new vital goals and aims.
Once the system is planned the most critical period of execution must be embraced.
A few focuses to ponder over are:
Organisational foundation and vision
Air Products (NYSE:APD) gives air, process and forte gasses; execution materials; hardware;
and innovation (Air Product Inc. Form 10 K, 2016). It has nearly 70 years that the Company
is empowering its clients to get more out of the services provided in beneficial, vitality
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
proficient and economical manner. Forbes magazine and Thomson Reuters, both have
perceived the organization as one of the world's most developing organizations. In more than
50 nations, it has not less than 21,000 workers that supply powerful solution for energizing,
conditioning and developing markets. They are into the business of refinery hydrogen,
semiconductor materials, coal gasification, propelled coatings and glues and gaseous petrol
liquefaction. In financial 2013, profit earned by Air Products was $10.2 billion.
The present market capitalization of the organization is approximately $30 billion and offers
of $ 7.5 million in the year 2016. Air Products are the world’s most secure and best
performing mechanical gasses organization due to those employees who are involved in
different segments all around the world working. This gives tremendous support and
manageable offerings of all clients (About Us, 2016).
Established in 1940, Air Products has gained reputation for its imaginative culture, sense of
duty and operational magnificence regarding environment and sustainability (Air Products
and Chemicals, Inc., 2016). Their motive is developing healthy relationship with their clients
and groups, in context to human qualities – to understand their exact needs, by and displaying
an enthusiasm for outstanding requirements.
Administration
We trust that an interest in Air Products—and for sure, in any organization—is a
demonstration of confidence; and confidence must be earned by working with honesty and
responsibility. These center esteems are at the establishment of all that we do. It has been
observed that the organization has generally held a firm persuasion that the best method to be
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
great organization and to convey an incentive to clients and investors is to be judicious,
legitimate and moral in individual conduct and business practices at work (Form 10 K).
Strategy
The Company's Industrial Gases business is sorted out and worked provincially (Hameed,
2016). To enhanced clients in numerous enterprises, the local Industrial Gasses sections
(EMEA, Asia, America) supply gases and related gear in the important district incorporating
those in glass, substance preparing, metals, hardware, vitality creation and refining,
sustenance handling, metallurgical businesses, medicinal, and simple assembling. To
encourage the change of substantial rough feedstock and lower the Sulphur substance of gas
and diesel powers, refiners use hydrogen. Business concerning chemicals utilizes nitrogen,
hydrogen, carbon monoxide, oxygen, and syngas as feedstocks in the generation of numerous
essential chemicals (Kraus, 2017).
We disseminate gases to our clients through different methods of supply modes:
Fluid Bulk— With the help of tanker or tube trailer, product is conveyed in mass (in fluid or
vaporous shape) and put away in its fluid state, at the client's site in gear outlined and
introduced regularly by the Company for vaporizing into a vapor state if required. Fluid mass
deals are normally administered by three-to five year contracts (Alison Parkes, 2011).
Bundled Gasses—Small amounts of item are conveyed in chambers. The Company works
stacked gas organizations in Asia, Europe, and Latin America. In the US, the Company's
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
offers items only for gadgets and attractive reverberation imaging (chiefly helium) enterprises
(Alison Parkes, 2011).
On location Gases - Clients, primarily the vitality creation and refining, concoction, and
metallurgical enterprises are provided large amounts of nitrogen, hydrogen, carbon
monoxide, syngas and oxygen in heavy quantity. Production of gases is done all around the
world at the businesses by pipeline frameworks from midway found generation offices and
are by and large administered by 15 to 20 years contracts (Alison Parkes, 2011).
By means of a 10-15-years of demand of gas contract or through the demand of the gear to
the client, the Company additionally conveys little amounts of item through little on location
plant. In the creation of air gases, power is the biggest issues for price and the essential crude
material for carbon monoxide, syngas generation and hydrogen is petroleum (Protection and
Management). We moderate power and petroleum gas price fluctuations legally through
estimating recipes, additional charges, and cost go through game plans. Amid monetary year
2016, no noteworthy challenges were experienced in getting sufficient supplies of energy and
natural gas (Savino, 2009).
Problems confronted (requirement for change)
In the HRM, Compensation and Execution Appraisal are the most prominent parts. System is
made noteworthy by defining a framework that is completely lined up with hierarchical
methodology. It influences the worker's inspiration (Frost, 2017). Moreover, remuneration
strategy that is set in a sound and reasonable manner goes far keeping up, in pulling in,
creating and holding great representatives (Top ten Problem Faced by Business).
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
For any organization, quality is an integral and the most basic issue. A large group of
different territories are influenced by change in quality decidedly. Change in quality prompts
a decrease in production or benefit cost and, giving clients satisfaction and retaining them.
Increment in deals takes place this way enhancing market capture. This decreases marketing
cost which contributes towards enhanced profits (Savino, 2009).
Process change guide
Having the correct learning abilities, and state of mind is a critical capacity of HR, The
capacity to pull in and select human asset. Main concern of an organizations are profitability,
services and quality and in these regions, any positive commitment of HR has a great
implication (Alison Parkes, 2011).
In the development region, beginning with profitability, acceptance of workers, who are a
total fit with the employments, will bring about unmistakable changes in planning, deciding,
supervision, and procedures and others motivation change in competence, thus influencing
profit of the organization (Ulrich, 2012).
Preparing and Development
Constant learning, in any organization implies development through singular representatives
and in addition groups, and the association of organization overall. Situation can be made
effective with help of system for learning through instructing, understanding, self-learning
and tutoring along with training and advancement, which is basic need in the learning
association. Training to the employee is major role of HR, who is the primary coordinator
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
and controller of learning. It is duty of an HR to guarantee about the real learning to be trailed
by application to achieve promotions in several sectors of the operations. In increasing the
value of the organization, role played by HR is effective (People and Organizational Issues,
2017).
Part 2: Process Management
Planning is a part of organizing and it must be done in very careful manner and in connected
process. To finish the objective, orchestrating employees in a decision‐making system after
allocation of processes to employee, this procedure covers the process and steps to what work
is expected, for any organization. In an organization, the final product of the sorting out
process is an entire parts acting in concordance for execution of undertakings to achieve
objectives in successful and productive manner (Recklies)
In case, the process related to planning is not directed well, the outcomes may yield
disappointment, perplexity, constrained viability and loss of proficiency (Ulrich, 2012). A
workplace shall bring about a legitimately executed process for organizing, where all
colleagues know about their duties in Air Product Inc.
Some points to consider are:
Process outline
The hierarchical procedure comprises of five stages, when all is said to be done, has been
presented in the figure below:
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
Source: (Jenifer L. Grant, 2016)
1. Review designs and destinations: To accomplish objectives, goals are the specific
objectives. The idea or exercises that have to be executed are shaped in plans to
achieve those objectives. Planning is foremost essential and managers must keep on
doing so as plans change and new goals are observed (Jenifer L. Grant, 2016).
2. Determine the work trainings significant to achieve goals: Instead of the fact that this
assignment may appear to be overpowering to few of the managers within the
organization, there may not be any need for it. The directors just rundown and
examine every one of the undertakings that should be examined considering end goal
to achieve hierarchical objectives.
3. Classify and aggregate the essential work exercises into reasonable units: Activities
can be in viewed as four models of departmentalization by the manager - customer,
product, environmental and geographical (Jenifer L. Grant, 2016).
4. Delegate specialist and Assign exercises: particular work is defined to the specific
individual by the manager. They give every individual the specialist (ideal) to do the
appointed undertakings.
5. Designing a progressive system of connections: The Director of the Company ought
to decide the vertical decision‐making and planning connections of the organization
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COIT 20252 BPM Case Study Report Assessment Details Term 2, 2017
overall. A director should outline the connections by designing an organizational chart
(Jenifer L. Grant, 2016).
Improvement process
Air Products discovers that MindManager are valuable for enhancing inward execution and
notwithstanding utilizing Mindjet MindManager for outward-coordinated exercises. A
straightforward, visual report is incorporated that can be extended or brief to stow away or
uncover points of interest. MindManager is used by Paul Pfiefenberger of Air Products'
Continuous Improvement Manager, utilizes to delineate sessions that can incorporate
upwards of twenty scientific engineers, deals delegates, plant faculty (Mifflin).
Benefits from worldwide procedures
Fluid Natural Gas
Air Products' liquefaction procedure innovation and hardware is well demonstrated and is
utilized as a part of most of the world's baseload LNG limit. No organization has more
involvement. The company has helped pioneer the LNG business and have been outlining
liquefaction frameworks and providing primary cryogenic warmth exchangers for plants
everywhere throughout the world for more than 40 years (Air Products and Chemicals, Inc.,
2016).
Cryogenic Air Separation Plants
Regardless of whether the customer is creating steel or nonferrous metals, conventional
petrochemicals, or running the most developed gasification or oxyfuel process for your
perfect vitality application, your air partition plant assumes a noteworthy part in your
operations. Air Products has the experience, resources and technology to configuration,
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