OPER-6202 (Fall 2017): BPM Fundamentals Report Analysis

This report, prepared for OPER-6202 (BPM Fundamentals, Fall 2017), analyzes three key topics within Business Process Management (BPM). The first section examines root cause analysis using Fishbone analysis, focusing on a case study of St. James Hospital's supply chain issues, highlighting the identification of problems and potential solutions through comprehensive programs and electronic systems. The second section explores process simulation, emphasizing its role in improving operational efficiency through accurate process modeling and simulation, enabling managers to forecast the impact of changes. The final section delves into BPM development and implementation, discussing its role in optimizing business processes and its application across various industries, with a focus on how BPM solutions can address industrial issues and improve service quality. The report draws conclusions from various papers and provides implications for managers to implement BPM effectively.

OPER-6202 - BMP Fundamentals(Fall 2017)
Report Template
LLB 2
BPM in practice – form root cause analyses to implementation
Learner Name:
ID Number:
Course Title:
Conclusions and implications:
Topic/paper Conclusions Implications
Topic: Root cause analyses
Application of Fishbone Analysis
for Evaluating Supply Chain and
Business Process-
A CASE STUDY ON THE ST JAMES
HOSPITAL, Bose, 2012.
It can be concluded from
this paper that St James
Hospital was facing issues
in its supply chain
management. Fishbone
analysis that was carried
out first revealed that the
major challenge was to
ensure smooth supply
chain system. The second
fishbone analysis revealed
that the reasons behind
the supply chain
management issues were
improper equipments,
faulty processes,
misdirected people, poor
material management,
lack of proper
environment and
inefficient management
Practitioners would be
able to find out serious
issues by carrying out
fishbone analysis. The
second part of fishbone
analysis will determine
the root cause of the
issues (Phillips and
Simmonds 2013). This
paper would act as a
guide to the managers to
solve several supply chain
management issues.
Hospitals would be able
to solve management
related issues by
recruiting talented
employees and training
them. Centralized system
of ordering would enable
the hospitals to overcome

(Bose 2012). The hospital
will be able to overcome
the challenges by
undertaking
comprehensive programs
and adopt electronic
processing systems. The
people problem can be
solved by proper training
and motivation. This
paper also concluded that
fishbone analysis
determines the problem
cause but does not find
the cause sequences.
material related issues.
JIT strategy can be used
for solving process
management issues.
Implementation of
comprehensive programs
would enable the tracking
of all the equipments in
the centralized database
of the hospitals.
Topic: Process simulation
BPM and Simulation
A White Paper, Clauberg and
Thomas, 2013
It can be concluded from
this paper that BPM is an
effective approach that
can be used for capturing
and communicating
processes for improving
the operational efficiency
of the organizations. This
paper identifies the goals
of BPM and also points
out the benefits of
simulation. Process
simulation can be
considered to be a cost-
effective and useful
This paper would help
managers to carry out
process simulations by
developing accurate
process models.
Managers would be able
to carry out simulations
with realistic assumptions
and good process models.
This simulation would
help to generate accurate
and useful insights in a
cost effective manner.
Simulations that are
based on accurate

means for the purpose of
forecasting possible
impact of the future
changes on the current
operations. Processes
need to be modeled by
using BPMN 2.0 for the
purpose of simulation.
BPA software vendors
must include simulation
functionality and ability
for validating the syntax
of the processes for
ensuring high quality and
correct result. The logic of
the process needs to be
unambiguous. The
reliability of the
simulation result is
dependent on the process
model quality.
assumptions and data
would also help to predict
the performance of the
improved or new process
in real life. Managers
would be able to improve
the business performance
by suitable improvement
based on the simulation
results.
Topic: BPM development and implementation
Business Process Management –
the next wave in operational
effectiveness, PwC, 2013.
It can be concluded from
this paper that BPM is
considered to be a
discipline that optimizes
business processes,
monitors and manages
the performance of the
processes by making the
use of IT applications that
This paper would help
managers to deal with
industrial issues by
implementing BPM. BPM
would help managers to
maximize the efficiency of
cost by business process
and operations
streamlining. BPM would

are specially designed for
this purpose. BPM follows
the ‘work packages’ logic.
The licensing model of all
the vendors is different.
This paper showed how
BPM makes Pega
technology unique. It said
that BPM can be used for
improving accounts
payable. It can also be
concluded that BPM is
iterative. The BPM
capabilities or programs
of PwC focus on
developing mission and
vision, developing the
detailed design, unit
testing, integration,
system testing and giving
post implementation
support. BPM solutions
like collateral assessment
solutions can be used in
pharmaceutical industries
(Hammer 2015). BPM
solutions like BPM
platform implementation
can also be used in
financial companies. BPM
solutions can be applied
help managers to change
the current working of
the organization. BPM
would enable the
managers to produce KPIs
as well as targets (Jeston
and Nelis 2014). Issues
like breakdown of cash
machines and air
conditioners in
organizations can be
solved by using BPM
solutions. Managers
would be able to create
incident management
platforms for financial
companies by
reengineering of AS-IS
processes as well as GAP
analysis. This paper would
help managers to develop
a clear concept about
BPM and its application
so that it can be applied
to solve industrial issues.

in various industries for
improving service quality
and simplifying the
integration of technology.
References:
Bose, T.K., 2012. Application of Fishbone Analysis for Evaluating Supply Chain and Business
Process-A Case Study on the St James Hospital. International Journal of Managing Value and
Supply Chains (IJMVSC), 3(2), pp.17-24.
Hammer, M., 2015. What is business process management?. In Handbook on Business
Process Management 1 (pp. 3-16). Springer Berlin Heidelberg.
Jeston, J. and Nelis, J., 2014. Business process management. Routledge.
Phillips, J. and Simmonds, L., 2013. Using fishbone analysis to investigate problems. Nursing
times, 109(15), pp.18-20.