Business Process Modelling Case Study: Handling Delays in a Library

This case study provides a BPMN model for handling delays in a library setting. The model encompasses eight entities and details the flow of information, including conditions for managing overdue books and journals. The process initiates with automated notifications to customers via the library management system. Subsequent steps involve multiple reminders, manager intervention based on customer type (student or staff), and potential suspension of academic privileges or payroll. Resolution requires the return of materials and payment of delay fees, with notifications to relevant departments upon case closure. Key assumptions include effective communication, adherence to notification protocols, and appropriate use of BPMN notations. Desklib offers this solution along with a wealth of other academic resources for students.

Running head: BUSINESS PROCESS MODELLING
Assignment 1: Business Process Modelling
A Case Study of handling of delays in library
Student Name:
University Name:

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1. BPMN model for the case
Figure 1: Delay handling business process
(Source: Created by Author)

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Description of the business process
The business process being designed above reflects upon the process that is being
followed for handling delays in delivering books and journals back to the library. From the
provided case on delay handling process, it has been identified that there are eight entities
involved in the entire business process. The flow of information has been demonstrated in the
above business process diagram and conditions have also been stated well. The checking
conditions has been provided as per the provided case with the help of parallel gateways
wherever conditions are required in the process. The process initiates from the existing library
management system from where the customer is automatically informed via mail about the delay
in delivery. The customer is required to deliver the book or journal back to the library for
avoidance of any action being taken against them and closing of the case. Otherwise, they are
again intimidated two times more through mail or telephone so that they can deliver the items to
the library. If the items are not delivered upon the several notification from librarian then the
case is handled by manager. The manager then checks for the customer type and if it is student
then he/she will be suspended by the academic registry department and if it is a staff member
then the staff payroll will be suspended by the Personnel unit till delivery of the book or journal
and fees for delay in delivery. The case will be closed only after making of delay fees and
returning of the book or journal to the library. The academic registry department and Personnel
unit will be notified to lift their suspension of the customer only after closing of the case. The
payment of delay fees and returning of the books or journals by customer is a must event for
closing the case.

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2. Assumptions
The assumptions that has been considered for designing the delay handling process in
delivering books and journals back to the library are as below:
 There is proper flow of information within the different entities associated in the
business process.
 The activities have proper association with each other and the interrelationship is
stated properly within the case.
 The customer will be informed three times before taking of any action against the
delay in delivery.
 If a book or journal is returned within first week of email notification then the
case is closed automatically.
 A customer is given only two chances of returning the book or journal after which
action is being taken by the manager.
 The customer is informed every time action is being initiated against the case of
delay in delivery.
 The notations being used in the design are appropriate in context to the provided
case of delay handling process.

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Bibliography
Jeston, J., 2014. Business process management. Routledge.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin,
Heidelberg.