BreadTalk's Sustainability: The Role of Motivation and Empowerment

This essay delves into the relationship between environmental sustainability and organizational behavior, using BreadTalk Singapore as a case study. It critically analyzes how motivation and empowerment influence the organization's transition to a sustainable business model. The essay discusses how a positive work environment, employee training, and redesigning work processes can improve organizational behavior and contribute to long-term profitability. It also highlights BreadTalk's initiatives in employee engagement, workplace safety, and ethical conduct, illustrating how these efforts foster a motivated and empowered workforce. The analysis emphasizes the importance of recognizing and rewarding employees, providing career development opportunities, and maintaining a safe and supportive physical environment to ensure both employee well-being and sustainable business practices.

RUNNING HEAD: ORGANIZATION THEORY AND BEHAVIOR 0
Organization theory and behavior
Student’s Details-
SEPTEMBER 30, 2019

ORGANIZATION THEORY AND BEHAVIOR 1
Environmental Sustainability and Organizational Behavior
Environmental sustainability means carrying out a defined behavior which seeks to promote the
welfare of the environment. Within the workplace, environmental sustainability relates to
creation of healthy environment where all the employees are focused towards the end goal
(O’Connor and Grant 2018, 136-153). Further, organization behavior relates to the study of
human behavior into the organization in order to decide job structure and the work environment.
Moreover, making the organization sustainable is part of organizational behavior as the
employees are motivated and empowered towards the attainment of the sustainable business
(Miner 2015). Here, the assignment will focus on the BreadTalk Singapore which is food and
beverage company. The following section will discuss the influences of organizational behavior
on the maintenance of healthy workplace environment and the role of motivation and
empowerment in ensuring sustainable business for BreadTalk.
Organizational behavior relates to the actions and behaviors of the employees within the
workplace. It also defines the environment of work which is directly related to the behavior of
the employees (Bauer, et al. 2018, 163). Moreover, the environment of the organization can have
positive or negative impact upon the organization’s behavior as the employee behave ethically
when they are getting positive working environment, supportive guidance, reduced work
pressure and also getting motivated which not only improves their behavior but also leads to long
term profitability of the company (Grant, O’Connor and Studholme 2018, 1-23). Thus, it can be
said that improvement in the work environment can lead to increased job satisfaction and
improving the productivity of the company. Similarly, Breadtalk has undertaken various
programs which includes training and redesigning of the works and technology deployment. The
company has also good retention techniques which ultimately increases the morale of employees
and creates positive working environment and thereby contributing to organizational behavior.
Moreover, organizational behavior is the deep study of attitude and behavior of the employees
which is directly influenced by the work environment that the employees are facing within the
daily routine (Podsakoff, MacKenzie and Podsakoff 2018). Also, it is observed that when the
work environment is negative or stressful employees are seemed to be leaving the organization
due to negative environmental factors being influencing their actions and behavior (Elovainio, et

ORGANIZATION THEORY AND BEHAVIOR 2
al. 2015, 289). Some of the industries have negative working environment and also have unsafe
working place. It has impact on the behavior of the employees and thereby seeking to have an
impact on the organizational behavior. Also, physical environment is also having influence on
organizational behavior. It includes inappropriate workstations, poorly arranged safety measures,
lack of protection etc are some of the environmental factors within the organization that majorly
affects the behavior of the organization (Kamarulzaman, et al. 2011, 262-268). However,
BreadTalk consider employees as the most effective stakeholders of the company. The company
has engagement strategies for the employees with the consistent remuneration and also provide
them training for the effective management of customers. All of these concerns played a vital
role in the development of healthy work environment that not only supports employees but also
helps the organizations to attain sustainability. Also, the company has undertaken several
improvements in the physical environment such as workplace safety through meeting
compliances and adhering of the food hygiene.
Motivation and Empowerment
Motivation is concerned with the act of encouraging skills and abilities of the employees in order
to make them focused towards the end goal (Herzberg 2017). Empowerment is concerned with
praising the knowledge of the employees. Both the terms have great significance into the
organizational behavior. Similarly, BreadTalk has utilized motivation to empower the employees
and keep them focused and motivated towards the objectives of the company. Also, for
maintaining a sustainable environment into the organization, the company has taken crucial steps
for the motivation of the employees.
Also, motivation and empowerment both create a positive feeling in the consumers and alos
reduced turnover rates. Motivation is not only about giving rewards; it is also concerned with the
recognition. Further, when the employees are motivated, then it seeks improve the attitude and
opinion of the employees regarding the job and related environment that majorly influences the
organizational behavior (Rubin and Babbie 2016). The following points will explain the role of
motivation and empowerment into the sustainable business of BreadTalk:
 Breadtalk has taken an initiative for rewarding the employees through giving vouchers to
the best performers within the year.

ORGANIZATION THEORY AND BEHAVIOR 3
 Apart from this, the company has undertaken programs for skill enhancement and
improving motivation of the employees in order to keep them focused and motivated.
 The company has a service evaluation criterion for the Visibility operational teams in
which each employee was awarded as per the standard with the Food Atrium gift
vouchers (BreadTalk 2017).
 BreadTalk has undertaken training for the new joiners and also motivate them by giving
due assistance on the on-the-job training along with the personal grooming of the staff
members for creating confidence and enhancing their overall personality.
 In the light of the stakeholder engagement, the company has made engagements with the
employees by providing them opportunity for career development and increasing
opportunity for meeting the safety standards of the environment. This ultimately created
morale and motivation of the employees.
 Also, Breadtalk has given remuneration to the employees and motivated them through
various kinds of rewards and appraisals for motivating them and do work hard in the
future as well.
 Employees are motivated and empowered through training as well. Hence, when
employees need to improve their customer services, then the employees are motivated in
order to enhance their skills and increase into the confidence.
 BreadTalk has a professional working environment which can be seen from the fact that
the organization has laid down ethical code of conduct and integrity standards for the
adherence of the ethics relating to daily operations. These ethics motivates employees to
improve the performance and act within the framework of ethical code of conduct.
 Also, for the retaining of the customers, the company has good policies and programs for
the for engaging with the workforce accordingly. These attractive packages and
competitive salary have motivated employees to make improvements into the
performance and sustaining the business for long-run.
To conclude, it can be said that the positive working environment can have healthy impact on the
working conditions within the workplace. These healthy conditions create sustainability which
influences the behavior and attitude of the employees towards themselves and the organization.
The situation can also be seen in case of BreadTalk which majorly promotes environmental
sustainability within the workplace. Also, the concept of leadership and motivation can also be

ORGANIZATION THEORY AND BEHAVIOR 4
overlooked analyzing their impact upon the environment of the organization. Thus, for keeping
the business sustainable, the company overlooks the environmental factors such as safe working
conditions, physical workstations and the conditions of the overall environment can have a
positive or negative impact on the environment depending upon the circumstances. Further,
BreadTalk has been making suitable engagements with the employees for the purpose of
motivating them and thereby creating a supportive working environment which is the major
aspect of the organizational behavior.

ORGANIZATION THEORY AND BEHAVIOR 5
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