This report examines key human resource management (HRM) issues within the hospitality industry, focusing on Britannia Hotel as a case study. It identifies challenges such as talent management, employee retention, and adapting to change management and technology. The report includes a job description and person specification for a Marketing Manager role, detailing responsibilities, qualifications, and required skills. Furthermore, it synthesizes a performance management procedure designed to minimize staff turnover, determine training needs, and enhance promotions within Britannia Hotel. The report also critically examines two existing HR policies and practices, emphasizing the importance of effective communication with employees. The analysis draws upon recent articles and research to provide a comprehensive overview of HRM strategies and their impact on organizational effectiveness in the hospitality sector. Desklib provides access to similar solved assignments and resources for students.