Britannia Hotel: Operational Roles, Skills, and PESTLE Analysis

This report examines the contemporary hospitality industry, focusing on Britannia International Hotel in the UK. It investigates various operational roles, essential skills, and current skill shortages within the sector. The report highlights the impact of these skill gaps on the hotel's profitability and suggests solutions. A PESTLE analysis assesses political, economic, social, technological, and legal factors affecting the industry, while a SWOT analysis evaluates Britannia Hotel's strengths, weaknesses, opportunities, and threats. The impact of external factors on the organization's development and current trends in the hospitality industry is also discussed. The report concludes by emphasizing the importance of addressing skill gaps and adapting to external factors for sustained growth and competitiveness.