British Airways: Strategies for Managing People and Resolving Disputes

This report analyzes the challenges of managing people within British Airways, particularly focusing on employee resistance to new HR software. It explores the actions taken by both employees (e.g., work stoppages, communication breakdown) and employers (e.g., lack of communication, training initiatives). The report discusses the implications of these conflicts, including resource wastage, reduced productivity, and decreased turnover. Furthermore, it examines various management and leadership styles, such as participative and democratic approaches, as potential solutions for resolving disputes and fostering a more collaborative work environment. The report concludes that effective people management, incorporating appropriate leadership and management strategies, is crucial for overcoming conflicts and promoting success within the organization. Desklib provides access to this and similar assignments for students.

Managing People in
Aviation

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
Background of company.............................................................................................................3
Actions to be taken by Employees..............................................................................................3
Actions taken by employers .......................................................................................................4
Implication of airline concerned.................................................................................................4
Ways of resolving disputes.........................................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Human resource management is an important approaches which is related to management
of human resource working for productivity of company. In order to overcome of these issues,
managers of company needs to adopt different styles of management as well as leadership
(Banatvala, Peachey and Münzel, 2019). This project report includes analysis of British Airways
which is a UK based organisation providing airways services. It was established in the year 1919
in UK and is a fag carrier airline of UK. It is second largest carrier of UK on basis of fleet size,
numbers of passengers to be carried and other things. This project report includes overview of
background of company and case. It consist action to be taken by both parties including
employers and employees. It consist implication of airline concerned and also details of ways in
which disputes occur in company can be resolved.
TASK
Background of company
Managers of British Airways are planning to introduce new software in their organisation
in order to make their process more automated. Human resource managers are facing problems
in order to record attendance of employees, approving leave of employees and other things. In
order to overcome of these issues, managers are planning to introduced a human resource
software in their organisation (Baumler, 2017). But employees are not supporting to this decision
of managers as these people are thinking that it will create problem for them as it is recoding
correct time of employees present in organisation. It can results is conflict among employees and
managers of company. There are various reason of this conflict among employees and
management like lack of communication, lack of coordination, absence of trust factors and
others.
Actions to be taken by Employees
In this, employees of British Airways are resisting to changes in organisation and taking
various action which can create impact over productivity of company. Some of these action
taken by employees in context of British Airways are mentioned below:
Employees has stop work of company which create impact over productivity of
employees. It stop work of company that can create impact negatively. Productivity is important

for business as it provide them opportunity to earn profit and without it company cannot exist in
market.
Employees are not ready to communicate with managers of company and is not
coordinating with them which making this situation more serious as communication is key to
every problems occur in business (Pelegrin, 2017).
It develop negative mind set among employees as they are thinking that management
wants to implement different policies for their own benefits and does not even think about their
employees.
Actions taken by employers
In this situation, employers of British Airways are also reacting which can create negative
impact over situation of company. Some of these action taken by employers includes lack of
communication situation occur among management and employees of company. In this situation,
managers are trying to make communication with employees but they is no results of this
situation. Managers are also unable to make employees understand about benefits of thee
software for them and also for organisation (Reason, 2020) In order to overcome of these
impact, managers are introducing new policier and also taking training and development session
which allow them to communicate with them employees. Also they can make convince to
employees by organising meeting in which they can make these people aware about importance
of this human resource software for company.
Implication of airline concerned
Wastage of resources: Conflict and problems among employees and management of
company can results in wastage of resources of company. As due to this situation, employees are
focusing on gossips and other activities instead of focusing on working of company. It also
create mental stability of company which does not allow them to work in efficient manner that
can leads to wastage of resources of company.
Reduce productivity: These situation can also create impact over productivity of
organisation as both management and employees are focusing on problems and issues occur in
company (Sharov, Vorobyov and Zatuchny, 2021). In does not allow them to work in company
in efficient manner that can results in reduce productivity level of company.
Lesser turnover: Problems occur in company can also results in lesser turnover which
can be described availability of company to convert its stock into cash. In order to overcome of

these situation, managers needs to take various action. It create impact of company which results
in lessor turnover.
Diverse focus: Conflicts and issues occur in company can results in problem occur in an
organisation. These situation does not allow employees to focus on productive work and also
allow them to focus on non productive work (Yasuda, Yajima and Sato, 2020). It create impact
over performance of employees and that ultimately results in negative impact over company.
Ways of resolving disputes
There are different types of management and leadership style to be adopted by managers
of company which helps them to overcome of issues occur in company. There are different types
of leadership styles which can be adopted by leaders of British Airways in order to overcome of
issues occur in company. Leadership styles adopted by leaders helps them to create influence
over behaviour of employees. These styles includes authoritative leadership style, participative
style of leadership, delegative style, transformational and transactional style of leadership.
Managers of British Airways are adopting participative style of leadership in which they are
involving employees in decision making process (Yilmaz, 2019). Involvement of employees
make them more engaged, motivated. It can sometimes results in disagreement among team
members and also consume time. It provide various advantage and disadvantage to organisation
as it increase satisfaction of employers. It promote creativity among employees and also helps
for development of strong team that promote productivity among employees.
There are also different types of management styles to be adopted by managers like
democratic, laissez faire, autocratic, charismatics and other styles. Managers of British Airways
are adopting democratic styles in which they are asking for collaboration of employees in
different decision taken in management of company. It allow the to get new ideas, innovation
and other things in an organisation. It provide greater freedom to employee who are working in
an organisation. Both of these leadership styles and management styles allow managers of
British Airways to get collaboration of employees which helps them to get acceptance of
employees for Human resource software to be implemented in company. It is important to helps
companies to overcome of negative impact of situation of conflict occur in company and also
allow them to create positive situation which contribute to success and growth in organisation. It
allow them to develop new strategies which allow employees to more focus on their work.

CONCLUSION
From above mentioned project report, it can be concluded that it is important for managers of
company to manage people in efficient manner. It allow them to overcome of various challenges
occur in company related to human resources. There are various situation occur in a company
which can results in conflicts that diverse focus on employees from productive work to non
productive work. It create problems for company as it create negative impact over productivity,
sales, turnover and profitability of company. In order to overcome of these impact, managers can
adopt different strategies like different types of leadership and management style.

REFERENCES
Books and Journals
Banatvala, J., Peachey, M. and Münzel, T., 2019. The harms to health caused by aviation noise
require urgent action. Bmj, 366.
Baumler, A., 2017. Aviation and Asian modernity 1900–1950. In Oxford Research Encyclopedia
of Asian History.
Pelegrin, C., 2017. The never-ending story of proceduralization in aviation. In Trapping Safety
into Rules (pp. 13-25). CRC Press.
Reason, J., 2020. Maintenance-related errors: the biggest threat to aviation safety after gravity?.
In Aviation Safety (pp. 465-470). CRC Press.
Sharov, V.D., Vorobyov, V.V. and Zatuchny, D.A., 2021. Concept of Risk and Safety: Analysis
of Aviation Safety Regulations. In Probabilistic-Statistical Methods for Risk
Assessment in Civil Aviation (pp. 1-33). Springer, Singapore.
Yasuda, H., Yajima, K. and Sato, T., 2020. Investigation of using a long-life electronic personal
dosimeter for monitoring aviation doses of frequent flyers. Radiation
Measurements, 134, p.106309.
Yilmaz, A.K., 2019. Strategic approach to managing human factors risk in aircraft maintenance
organization: risk mapping. Aircraft Engineering and Aerospace Technology.