Improving Business Decisions Using Data Insights: British Airways

This report provides a detailed analysis of data insights for business decisions, focusing on British Airways (BA). It explores the types of data collected by BA, differentiating between orthodox market research and big data. It examines how information is captured and stored in databases and management information systems, highlighting the impact of technological developments on business decision-making. The report further discusses the use of data in day-to-day operations and its strategic importance within the aviation sector. It outlines research into improving data capture and use within British Airways, including strategies such as direct customer engagement through questionnaires, online and social media marketing, and email tracking. The report concludes by emphasizing the importance of data insights for strategic decision-making and proposes actionable improvements for data capture and utilization.

DATA INSIGHTS FOR BUSINESS
DECISIONS

TABLE OF CONTENT
 Introduction
 Data type collected
 Orthodox market research and its differentiation from big data
 Information is captured and stored to types of databases and management information systems
 Impact of technological development and use of data in the business decision-making process
 Data is used within day to operation of organization & strategic importance within sector
 Outlining research into improving data capture and use in British Airways
 Conclusion
 References

INTRODUCTION
 Data insights is concerned with gaining depth understanding of organizational practices via evaluating the particular
scenarios.
 In the current era, having effective data insight becomes crucial in order to gain competitiveness to understand prevailing
factors so that higher sound decision-making can be exerted.
 The current study is based on British Airways is one of the successful organization that is flag carrier and considered to be
second larges firm in aviation sector.

DATA TYPE COLLECTED
 There are different types of the data which are usually collected by organization in order to gain information in relevant &
reliable manner so that significant decision-making can become possible.
 From the assessment it can be interpreted that British Airways (BA) is collecting the big data which is concerned with having
huge in volume information that tend to grow with time.
 There are different kinds of the objectives which are accomplished by the business through having big data in the procedure.
 In the airline sector, using big data allows BA to gain ability to attain different kinds of advantages so that higher profitability
& sustainability can be derived.

CONTINUED
 Bog data is enabling BA to retain higher level of improved service so that much emphasis on centralizing view of
customers.
Real time analytics to
optimize flight route
Demand forecasting & fleet
optimization
Customer segmentation &
differential pricing strategy
Having information about
fuel efficiency
Understanding of
personalized offers
Proper performance
management, etc

ORTHODOX MARKET RESEARCH AND ITS
DIFFERENTIATION FROM BIG DATA
 Orthodox market research is basically related with using the traditional form of
collecting the information.
 This is limiting factor that it takes time and found to be little difficult in meeting
the organizational objective of covering larger segment.
 Big data is basically made up of the unstructured & complex set so that gathering
information in real time can become possible.

CONTINUED
Orthodox market research Big Data
• This is concerned with collecting valuable
data so that proper information can be
obtained.
• This is related with finding data and
exploring value so that proper information
can be received (What is Big Data? 2022).
• It includes extracting, transforming,
loading problem into data and having
solution.
• It comprises extracting, loading,
transforming, having data, analytics and
knowledge so that effective decision can be
made.
• Orthodox market research is having long
term, inflexible structure
• Big data includes having dynamic flexible
structure
• There is limited data limited intra discipline
access.
• There is availability of wide inter discipline
access.

INFORMATION IS CAPTURED AND STORED TO TYPES
OF DATABASES AND MANAGEMENT INFORMATION
SYSTEMS
 Big data is one of the significant type of the data that is basically covered in order to have proper information so
that relevant & reliable decision-making can become possible.
 British Airways pay attention on having 'Know Me' program that allows getting information regarding loyalty by
understanding online behavior & buying habits.
 The image search permits the firm to give attention on customer via understanding customers requirements so that
buyer centric approach can be developed.

CONTINUED
 There are different kinds of data base systems which are basically used by company so that proper
storing in encrypted form can be done.
 There is involvement of DB2 and IMS so that proper storing can become possible (Odarchenko,
Hassan and Zaman, 2019).
 DB2 is the type of relational database management system whose key strategy is to handle large
application all over the world.
 There is emphasis is provided on gaining the proper complex series of data base which can permit to
have diversity of interconnected & independent system.
 Information management system allows giving emphasis on receiving experience so that connecting
with customers, achieving organizational service goals, controlling cost so that achieving proper
information can become possible.

IMPACT OF TECHNOLOGICAL DEVELOPMENT AND
USE OF DATA IN THE BUSINESS DECISION-MAKING
PROCESS
 There are several objectives of British Airways which require firm to pay attention on
developing relevant strategy so that significant productivity and sustainability can be
attained.
 For this purpose BA has given emphasis on implementing technological
development into it decision-making process so that greater effectiveness can be
received.

CONTINUED
 The collected data via having proper database system for recording
permits
setting relevant
prices, understanding
current demand
requirement of
offering
personalized
services,
performance
management, etc.

DATA IS USED WITHIN DAY TO
OPERATION OF ORGANIZATION & STRATEGIC
IMPORTANCE WITHIN SECTOR
 There are various activities which are executed by the organization in turn achieving proper ability to stabilize in aviation
sector can become possible.
 In order to gain the success the particular organization pay attention on gathering relevant information & data such as
prevailing trend in market, lacking areas exiting in operational functioning, deciding route as per the weather, etc.
 Data is used in such a manner so that maximum reliability & efficiency in the formulated decision-making can be made.
 Data is considered to be important as allows coordinating with personal requirements of customers via ensuring significance
compliance with technological & legal criteria.
 Real time proactive analysis technique is helpful in gaining proper ability to offer quality service in sector.