British Airways HRM: Role, Employment Relations, and Laws Report

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within British Airways. It begins by exploring the role and purpose of HRM, including its impact on organizational goals, recruitment, and employee development. The report then delves into the development of a human resource plan, examining resourcing strategies, scenario planning, and forecasting demand. The current state of employment relations is assessed, highlighting the impact of strikes and the challenges in managing employee relations. Furthermore, the report investigates the influence of employment law on HRM, focusing on key legislation such as the Employment Rights Act and the Employment Relations Act. The report also includes a job description and specification for cabin crew roles, comparing the selection processes of British Airways and Transport for London. Finally, the report concludes by addressing the importance of training and development within the organization.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
1.1 Role and purpose of Human resource management in British airway. ..........................1
1.2 Human resource plan........................................................................................................3
Task 2...............................................................................................................................................4
2.1 Current state of employment relations in British Airways...............................................5
2.2 employment law affects the management of human resources within BA ...................6
Task 3...............................................................................................................................................7
3.1 Job description and specification of cabin crew...............................................................7
3.2 Selection process British Airways vs Transport For London.........................................10
Task 4.............................................................................................................................................11
4.1 Understanding training and development.......................................................................12
Conclusion.....................................................................................................................................12
REFERENCES .............................................................................................................................14

INTRODUCTION
Human Resource Management is a approach that leads to the effective organisational
management in order to gain the competitive advantages in business. It also includes practices of
hiring, recruitment, selection, induction and managing the employees with in the organisation.
In this report we take British Airways as an organisation, British Airways is the largest airline
company in U.K. In this report various fields of HRM and their impact on British Airways are
discussed like, role and use of HRM, HR plan, employment relations and the employment laws
that effects British Airways, job descriptions and persons specifications for the cabin crew.
TASK 1
Introduction:
Human resource management help to organisation to achieve goal, objective and improve
productivity. Human resource management manage workers related issue (like compensation,
performance, development, safety and motivation ), employee training and development, and
help budget control. Human resource management encourage employee for improving
productivity and knowledge.
1.1 Role and purpose of Human resource management in British airway.
To,
HR Manager
British Airways
London
Subject: Role and purpose of Human resource management in British Airways
Respected Sir,
Human resource management is the process of managing employee in the British airway and in
this human resource manager involve recruitment, selection, firing, training, development, and
motivation. Human resource management team is the most important component for the British
airways. Human resource team strongly manage employee and employed relationship,
maximize the productivity, employee efficiency(Schuler, R.S. and Jackson, S.E., 1987. ).
British airway design Human resource strategy for the business log life. The strategy adopt
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organisation culture, objective and goal.
Recruitment and selection is the process of identifying the organisation need of
employee and hiring manpower, for the vacant post. British airway provide reward there
employee for achieve goal and objective, good work performance. The company use reward for
the employees' motivation. Performance management is the team and individual work process,
in the all level employee work together to complete the task.
Performance management is the process of appraisal. The appraisal build employee
performance. human resource manager of British airway think training is the learning process
and that process help to develop the employee skill, knowledge, ability and performance.
British airway use new and latest technology for improve productivity and lower cost so the
company conduct training program for the employee knowledge.
Role and Purpose of human resource management at British airway. Human resource
department encourage staff for achieving goal, objective and high level work performance. The
HR help to meet organisation goal and recruitment selection, training and development. British
airways human resource functions are:
Staffing- staffing means role and responsibilities of HR team. Its term relate to
development, training, hiring and appraisal. In staffing the human resource manager control the
organisation function like planing, controlling, directing and coordinating. Compensation-
describe a fair payment for the workers concern(Schuler, R.S. and Jackson, S.E., 1987).
Compensation are evaluated change British airway pay stretcher employee performance and
latest trend. Benefit- Benefit define employees benefit, development and training program. In
the workers benefit health insurance, retirement plan, and gratuity plan. Performance appraisal-
appraisal define the employee good work performance. The British airway creating
performance appraisal for the employee work development, for completed task etc.
Human resource manager of British airway pay a virtual role in the organisation to
manage services and work related issue. It helps to encouraging labour for the work
performance, training, developing and achieve goal and objective. Human resource manager
offered there works healthy and secured work environment.
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1.2 Human resource plan
To,
HR Manager
British Airways
London
Subject: Human resource plan
Respected Sir,
Human resource team of British airway make human resource plan for future and present need
of company in achieve objective. Team make a plan for monitoring and controlling process of
company. Human resource planing the company of British airway human resource team
identifying the organizational objective, forecasting demand and supply, monitoring and
controlling and need of the workers(Storey, J., 2007. ). Human resource planing of British
airway understanding the process and need of the company employees, and works and the team
of human resource make necessary changes to achieve organisation goals and objective.
Human resource planing help to develop employees skill and knowledge. British airway
make plan for improve services and lower the cost. Company make plan for long term
development.
Effect supply and demand on the H R plan
human resource planing are identified the future need of the British airway. It estimates
the future and present need of the employee and service's. Human resource plan of British
airway:
 Resourcing strategy
Resourcing strategy analyse British airways future need and work. This strategy develops
competitive advantage. The British airway reduce worker cost and improve
productivity(Wright, P.M. and Boswell, W.R., 2002.).
 Scenario planning
Business scenario of British airway is flexible and adapted for human resource planning.
The planing must be strong enough to make best of the opportunities. It also has capability to
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change business environment.
 Forecasting demand and supply
Number of the skill to the term according to people demand and need to consider
for expand the British airway business plan. The insertion of human resource will be done on
the basic of demand and supply. Total number of staff members required required to deliver
new service to Madeira is 15 and total hours required to deliver new flight service to Madeira is
8 hours per day.
 Analysis for labour turnover
the labour turnover in British airway planning approach of organisation for
competitive advantage. Labour turnover is very important to arrange effective human resource
planning(Legge, K., 1995). labour turnover is defined the workers ability and working power.
 Analysis for work environment
British airway create healthy and safety work environment for the improving
employee capability and skill. Environment plays a significant role for the employee
performance.
 Flexibility
human resource planing of British airways is flexible and its required for
workers working skill, performance, outsourcing and subcontracting. Company rules are
flexible according to the employee performance and work ability.
 Productivity:
Productivity defines the services of the product. Productivity is ratio of the
output of goods and services. Productivity is the important for British airway because its
providing the growth more effective goods and services for higher profitability. When
productivity increases an organisation turn over and valve revenues and profit and productivity.
TASK 2
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2.1 Current state of employment relations in British Airways.
Introduction: Employee relations is the company efforts to manage the relationship that exists
between the employees and the employers. It is the relationship that is shared between the
employee within the organisation. A good employment relations helps in making the work easy
and non hectic. A good employment relations help an organisational culture fit and conclusive
for its operations and its smooth functioning (Armstrong and Taylor, 2014). The strike has
effected the employment relations of B.A and proved fatal to the company which has given rise
to many problems and challenges like recruitments new staffing, pay scales etc.
To,
HR Manager
British Airways
London
Subject: Human resource plan
Respected Sir,
Current employment relations of B.A is between individualism and the collectivism from the
last 30 years, due to which B.A has to face the challenges how to manage their employment
relations with the cabin crew. B.A has shifted their focus from employees value to the
environment which is conducive for providing customer service. B.A has adopted the
collectivist approach because it has led its focus on the group such as the cabin crew. B.A has
adopted two types of management style for its employment relations I.e Unitary management
style and pluralist styles. But they keep on overlapping on each other.
The key trade unions of B,A is United trade union. Main reason for the strike was the
low pay scale called by Mixed Fleet cabin crew.
Action taken by the by industry was to recruit new cabin crew on the basis of inferior
terms with existing staff and also to impose sanctions on the cabin crew who went for the strike.
British Airways has withdrawn the privileges from the staff who so ever has taken part in strike
during the travel (Bratton. and Gold., 2017).
British Airways has to face a high level of global competition as there is a inflation in
fuel prices, an employee tensions and it has also face the competition from the rail speed
services.
Views from the staff was that they have to face the financial crisis due to which they
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stopped working due to which B.A have faced the 85 days of strike action.
Views from the United unions was that it has offered 2.6% pay cut for the current year and are
ready to talk at any time and suggest for the best for the airline.
2.2 employment law affects the management of human resources within BA
To,
HR Manager
British Airways
London
Subject: Human resource plan
Respected Sir,
Employment laws are very important for any organisation. It sets the rules and regulations that
has been followed by the entire organisation. It is also known as the labour laws. It is necessary
for the peace and harmony in an organisation. An agreement is to be signed between the
employer and employee that should be according to the state and central laws. Main two
important acts that effects the management of human resources within a B.A which are of great
importance to the British Airways, these two acts are employment right act and the employment
relations act. Employment relations act defines roles as well as the responsibilities of
employees and the employer I.e addressing the grievances of the employees, key issues that
hinder the performance of the employees within the organisation like the lockouts, strikes, shut
downs, discriminations etc (Brewster and Hegewisch., 2017). Employees of the B.A have filed
the discriminations case against it and it was later won by the employees of B.A. This act
provides the well frames structure for the employees as well as for the unions to enter into
negotiation to come together to agreements at the individual level (Armstrong and Taylor.,
2014). It provides various processes for resolving various employment issues. This law has
effected the management process of B.A in setting the various provisions like working hours,
maternity leaves, discriminations, giving full right to part time employees, like trade unions
exceeding 20 members can apply to the committee of recognition (Albrecht and et.al., 2015).
While as the employment right is mainly concerned with rights of the employees like
the wages, their salaries, schedules, illegal terminations, child care etc. This law effects the
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management of human resource in maintaining the employee cost at lower level which is a
challenging task for the management (Brewster, C., Chung,and Sparrow., 2016). A
management have to focus on monetary and non monetary benefits of its employees like setting
a proper salaries and wages for its employees and providing the vale to its employees by not
treating as robot or any asset.
Thus all the areas of employment relations act and the employment are valid to B.A.
Employment rights act prevents B.A from violating any rights regarding the race, gender,
religion and other elements. While as employment relations acts prevents the company from
violating any rights regarding the salaries and the wages of the employees and have to make
the decisions as per the minimum wages act to set the minimum wages to be paid to its
employees.
TASK 3
Introduction: Job description is a kind of a document which describes the tasks or related duties
and responsibilities of a position. It is the internal document which clearly describes the essential
requirements for the job. Job specification is also known as employee specification which is a
written statement of specific qualities, level of experience, education qualifications, technical and
emotional skills and communication skills required to perform a particular job.
3.1 Job description and specification of cabin crew.
POSITION DESCRIPTION
Position Title Cabin Crew
Division BA City flyer
Contract Full Time
Position Objectives It is the fantastic opportunity to join the B.A
cabin crew team where you have to deliver an
outstanding customers service. It is entire
owned by the subsidiary of British Airways.
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You have to enthusiastic and hard working
towards the products and services provided to
the customers during the flight.
You will get the opportunity to develop your
skills and direct your career path and will also
be rewarded for you elite performance
Key Responsibility Areas  To ensure the safety, security, health
and safety responsibilities are to be
performed at higher level.
 To implement all the corporate policies
and the procedures as per the
legislation.
 To be the role model of British Airways
to the crew, colleagues and most
imp;importantly to the customers by
following the uniform standards
(Bratton. and Gold., 2017).
Personal Specification
Qualifications:
 An applicant should be above 18 years
of age .
 Fluency in writing and speaking
English both
 Should have the valid passport , with b
minimum 12 months before the expiry
date.
 Should not have any global restriction
in travelling.
Skills:
 To appreciate the why safety and
security is mandatory for the customers
of British Airways. Expatiation of its
importance.
 Passionate in delivering the service at
the best of excellence at every time.
 Showing the respect and capable to
understand the different cultures with
different back grounds and treat every
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 Willing and able to work in shifts.
 Should pass the criminal pass test.
 No issues in spending the time away
from the home.
 Wearing the British Airways uniform
with the required standards with no
visible body piercings and no visible
tattoos. (Bailey et.al., 2018)
individual equally.
 Ability to build a relationships with its
team members, colleagues and with the
customers in a professional way.
 You should be able to face the
difficulties and have to remain active
throughout and delivering the best
customer care services to the customers.
 High communication level, should be a
good listener and speaker.
Experience Having the experience of customer service in
hospitality and travel industry will be given
first preference.
Physical Criteria To be medically fit and fine, should not possess
any physical disabilities
Behavioural Skills  Faster
 smarter
 leaner
 Team worker.
Personal Specifications for the cabin crew.
Personal Specifications
In order to get short listed you should meet all essential cafeterias which are desirable for this
post.
Selection Criteria
Attributes Relevant Criteria
Skills and Abilities Able to learn new information easily and
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quickly, should be flexible as per the
situations, able to understand and follow the
rules of British Airways.
Education and Training Should have relevant qualification and formal
training is required in order take up the roles
and responsibilities of a cabin crew.
Relevant Experience Previous experience in customer services
especially having the experience in hospitality
and travelling.
Special Requirements Should be able to travel over seas.
General and Specialist knowledge Possessing the knowledge of cabin crew
generally.
Date Of Revision
Job description is a type of a document with a intension to provide applicants an outline
about jobs responsibilities and duties for which they are applying. Job description of Airport
operations manager of BA is that the key responsibilities and duties of Airport operations
manager includes air traffic control and personnel maintenance and dispatching of personnels
using air fields landing and navigations aids. He should be able to implement air field safety
procedures and maintaining the flight records. He should be able to use the applied knowledge of
weather information.
Job specification may be defined as the knowledge, skills, and abilities which is required
to perform a job in an organisation. Job specifications for Airport operations manager are that he
should have an experience of relevant job related to the airport operations, he should be able to
communicate quickly, should be flexible, show posses high knowledge of airfield.
3.2 Selection process British Airways vs Transport For London
Steps BA TFL
Step 1 BA posts their vacancies on
BA careers webpage.
Vacancies are posted on TFL's
website and is also placed
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