Employability Skills and Professional Development Report - British Gas

This report examines employability skills and professional development within the context of British Gas. It explores the essential attributes and transferable skills needed for employee success and organizational effectiveness. The report details the adoption of various techniques and tools by British Gas to enhance its brand image and achieve its goals. It covers training, strategic analysis tools like SWOT and Porter's Five Forces, and the importance of interpersonal and time management skills. The report further discusses how these skills relate to employee job responsibilities and performance objectives, as well as career advancement opportunities within the company. The analysis includes a skills audit system to identify areas for employee development, highlighting the significance of problem-solving skills and effective management practices to foster a harmonious work environment. It highlights how British Gas uses training and strategic tools to enhance its position in the energy employment sector and ensure its long-term success.

Employability Skills
and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................2
Main Body ......................................................................................................................................3
1. .................................................................................................................................................3
2...................................................................................................................................................7
CONCLUSION ...............................................................................................................................8
TASK B...........................................................................................................................................9
A. ................................................................................................................................................9
B. ..............................................................................................................................................10
C. ..............................................................................................................................................12
CONCLUSION .............................................................................................................................13

INTRODUCTION
Employability skills are mainly considered with attributes of the individual or the
transferable skills needed by the employees to work effectively within the organisation. It
considers essential qualifications for the job positions which is necessary for individuals
employment success. Therefore its is necessary for the employees to work effectively and
develop their professional skills, which leads to enhancement of their career path. The following
report is based on British Gas, and is the leader supplier of energy company within UK and is a
top 30 FTSE 100 organisation With its operation in UK and America. It is the UK's leading
supplier of energy and has targeted large customer accounts The following report will throw
highlights on the adoption of range of techniques and tools to enhance brand image of the
company. (Andrews and Russell, 2012). I addition to this, it determines how these helps
individuals or employees to attain their personal goals and objectives and helps in the success of
the organisation. It also discusses importance of various types of skills which the employees
should adopt and relate them with the employees job related responsibilities which helps them in
attaining the objectives. It also discusses reflective part against the skills audit system in order to
analyse which skill employee has to develop.
Main Body
As been employed by the British Gas to work as an Employment strategy division has the
work of improving the position of the company in the modern world. This will require to use a
on adopting various techniques so as to improve the position of the company in terms of
employment sector.
1.
British Gas which is a renowned energy supplier in UK, provides employees with a
process of life long learning and career development opportunities. It provides training to the
employees to enhances their skills and capabilities and enables them to attain the organisational
goals in a proper manner (Little, 2012). Therefore in order to enhance respective company's

position in the energy employment sector it needs manager to adopt range of tools and
techniques discussed as follows-
Techniques
 Training to the employees- It is one of the most important techniques in order to
enhance skills of the employees so as to make them work effectively towards the
realisation of organisational goals. This will enhance the British position in the energy
employment sector. Moreover respective company properly invest in human resources
within the company and therefore training to the employees is the cornerstone of
developing the business. Apart from this respective organisation enhances diversity of
workforce which allows business to draw widest pool of talent and enables business to
meet customer needs and requirements. This helps in enhancing positive of the British
Gas in the energy employment sector (Moon, 2013).
Tools
Strategic Analysis tools- Strategic analysis tools is the way of adopting various methods so as
to analyse company's position within the competitive business environment and formulates
effective strategy for the same. and enhance business position in the global market. Therefore
Swot, PESTLE and Porters five forces model helps the respective company in formulation of
strategy in better way. These tools are discussed as follows-
SWOT analysis- It is a effective tools which helps in proper strategic planning and
helps the manager within the respective organisation to analyse company's internal strengths and
weakness and therefore takes proper actions and formulates effective strategy to enhance their
business position (Avery and Reeve, 2013).
Strengths-
British Gas is the big energy supplier in UK, as it captures the and electricity market
share in the country by 20 % and 31% towards domestic electricity supply market. In addition to
this, It provides advanced services such as gas and electricity, boiler installation and various
electrical appliances according to the demands and requirements of the customer. Respective
company has achieved competitive image over various innovations in the technological sector as
it as developed a app named Hive which allow flexibility to individuals to control their hot water
hot water from mobile and results in greater convenience.

Weaknesses
Respective company is facing the problem for regular price hikes and have drastically
increased their market share. This also leads to reduced prices of shares for the company as well
as reduces the position and image in the global market.
Opportunities
As with the ongoing growth demands of the smart app such as Hive, respective company
has the potential to offer it to million of customers and can increase their business for both the
commercial and residential purposes. (Swot Analysis of British Gas, 2019).
Threats
Respective company faces the stiff competition from the good number of gas and
electricity suppliers in UK and its main competitors are EDF, SSE and many other.
This is the effective tool which helps British gas in determining their strengths and
weakness and take proper actions to take the advantage of the available opportunities and thereby
formulates effective strategy regarding enhancing and maintaining their position in the market.
Porters Five forces Model
Porters Five forces model is a strategic analysis tool which helps the respective company
to analyse the competitiveness of the industry in the global market place and therefore takes
proper action so as to enhance and maintains their brand image.
 Threat of new entrants- In order to enter into gas and electricity supplier business it
requires huge capital regarding conducting research and development and therefore
providing innovative services. Therefore this would be a costly process for the company
and reduces the threat of new entrants.
 Bargaining power of suppliers- As the respective company purchases raw materials
from numerous suppliers and provides services to the customers in a better way and
therefore it reduces the bargaining power of suppliers to sell products at a higher price,
 Bargaining power of customers- Customers are in huge demand of the electricity and
the gas services and wants to buy the best offerings by paying minimum price. Moreover
larger and the powerful customer base has less bargaining power (Barker, 2014).
 Intensity of the competition – British Gases faces huge competition from EDF, SSE
and many other companies which faces the threat of competition and allows respective

company to provide more innovative products and services so as to enhance their
position in the market and sustain in market for a longer period of time.
 Threat of substitute products- The main alternatives to gas and electricity products
can have substitutes such as bio fuels and nuclear energy which is not able to meet the
customers demands. Therefore, there is less threat of substitute regarding gas supplier.
This strategic tool helps British Gas to identify, analyse and enhance British Gas position in the
energy employment sector as it provides manager with an insight about the level of competition
and threat to the new entrants and substitute products which helps them to frame and implement
proper strategies to enhance their position and sustain in the market for a long time period
(Mishra, 2014).
Interpersonal skills- This skills is considered with qualities and behaviours of the employees
while interacting with other employees within the respective organisation. This skill is
effectively required by all the employees within British Gas to interact properly with service
manager and operational managers. Though large organisation like British Gas also values
diversity of workforce and provides business with the widest pool of talent. This allow individual
at British Gas to interact properly with its employees and clients and performs their role and
responsibilities in a better manner (Benson, Morgan and Filippaios, 2014).
Time Management skills- This skill should be present with the employees so as to work its
roles and responsibilities within the specific time frame. Operational managers within respective
organisation allows individual to work in collaborative manner and the team leader performs
the role of guiding and reviewing performance of its team members.. This helps the employees to
complete their work within established time frame and helps in attaining the organisational
objectives within the time frame. Therefore it is the responsibility of the service managers to
organise the routine work as well as set personal and group targets for employees within their
span of control.
Problem Solving Skills- In every organisation issues and conflicts arises and is the duty of the
manager to provide solutions to the problem, so as to create harmonious environment at the
workplace. Therefore British Gas organisation should propose Henry Fayol theory and proposes
key functions of management such as-

 Planning- It is concerned to managers responsibilities to plan the routine work in a
proper manner so that employees can perform their work without any problems.
 Organising- Managers within respective organisation should organise and make
arrangement of the necessary resources so that employees can complete their work within
specific time frame.
 Directing- Technical or the operational manager provides proper guidance and coaching
to its employees so that employees can work effectively and attain organisational targets.
 Coordinating- Within British Gas mangers allows individual to operate as a member of
team and works in proper coordination with team members. This allow the employee to
achieve common goals in a collective manner.
 Controlling- This function helps the manager to take proper actions against the
deviations found as well as operational manager monitor standards and set targets for
improvements (Cottrell, 2015).
Therefore management implications on such skills educates the individuals within the respective
organisation on effectiveness on such skills and helps the individual to achieve organisation
goals and objectives in an appropriate manner. Therefore educating employees on such skills,
motivates them to adopt in a proper manner and leads them to enhance their career advancement
opportunities and indirectly helps them in the growth of their employability skills.
2.
Various types of skills and capabilities helps the individual to perform their work and
duties in a effective manner and helps them to attain their personal goals and objectives in a
proper manner. Therefore Performance objectives are the targets that the individual sets on
yearly basis and are measured within specific time interval.
As within the operational level within British gas there works a large number of
apprentices and trainees which requires wide variety of skills to plan and prioritise work load and
solve problem. Employees at this level requires time management skills so that they can
complete the task within the specific time period. This assist the employees to perform their
personal responsibilities in a proper manner and thereby achieves performance objectives. Their
major performance objective is to provide proper customer service so that customers are satisfied
towards availing services of British gas and leads the company to enhance its profit margins
(Lester, 2014).

In addition to this service managers of electrical and technical service department is
responsible for organising its routine work so as to meet the demands of the customer in a better
manner. They are also responsible for positively promoting British Gas and its products. In
addition to this they majorly deals with customers complaints and problems. In order to perform
this role in a effective manner managers require proper communication and interaction skills so
as to provide instructions to the employees on their daily routine work and creates awareness
about the existing products and services to the customer and thereby enhances brand image in
the market (Lima, Mesquita and Flores, 2014). Therefore adopting this skill helps the manager
within the respective organisation to attain their performance objectives in a proper manner.
British gas provides the employees with the opportunity of career advancements as
trainee or qualified engineer within the British Gas has the opportunity to become the service
managers and then afterwards has the opportunity to become operational managers. Therefore
Operational Managers are responsible for making strategic and thereby helping the individuals to
work according to the framed strategies. Therefore manager at this level requires proper problem
solving and communication skills so that so that it can properly interact with the employees and
provides them with the strategic direction to make them attain the performance objectives and
achieves the personal responsibilities in a proper manner. Performance objectives for the
operational manager includes high profitability and productivity of the business for this they
provide proper direction to the employees so that they can perform their personal responsibilities
in a proper manner and work their task in a effective manner (Mishra, 2014).
Moreover when employees are provided with effective training on interpersonal skills,
time management and problem solving skills it assist the employees to work in a effective
manner and benefits the organisation to develop and provide more innovative services to its
customers which fulfils their requirements and meets their satisfaction level. Therefore problem
solving, time management and interaction skills helps the manager to attain their performance
objectives and conducts their personal responsibilities in a proper manner. This will allow
individuals within British Gas to make use of such skills in a effective manner and thereby
provides customers with proper service and solves their queries and complaints in a proper
manner and gains competitive advantage over rival companies (Wilson, 2012).

CONCLUSION
From the above report it has been analysed that as in the past, people expect to undertake
the same job for the whole of their working lives. But British gas organisation provides
employees with the opportunity of career advancement and manager uses range of tools and
techniques to identify and formulates effective strategies regarding enhancing their position in
the energy employment sector, It also communicates the effectiveness of the interpersonal skills,
time management and problem solving skills so that employee can adopt this skill in a effective
manner and performs their personal responsibilities in a manner that lead to the attainment of its
performance objectives. Therefore it has been analysed that large business organisation creates
pathway for the employees and provides them with career development through out the process
of life long learning (Craps and et. al., 2017).
RECCOMENDATION
In order to be a good employer it is recommended to the company, to adopt flat
organisational structure so as to minimise level of management so that employees within the
organisation can properly access and communicate with the managers more easily and quickly.
This will benefit the organisation to change in response to market, customer and competitors. In
addition to this managers should frame proper strategies and provides proper strategic direction
to the employees to adopt proper communication and customer service skills so that it meets the
demands and requirements of the customer. Moreover company should provide its employees
more on the job and off the job training programmes so that employees skills can be enhanced
and assist the organisation in providing best customer services and able to compete effectively in
the global market place. In addition to this it is recommended to the organisation to enhance
diversity of workforce
TASK B
INTRODUCTION
British Gas organisation which is a leading supplier of electricity and gas all over UK
and their main focus is to cater customer needs. It provides proper training to the employees so
bas to develop their employability skills and provides them with career advancement and
development opportunities. Management within the organisation develops roles and
responsibilities of its employees at different levels according to the skills and capabilities and
rewards their potential according to their capabilities. Therefore developing employees skills and

capabilities helps them to provide them with variety of career path and allows them with the
opportunity of future growth and success.
MAIN BODY
A.
British Gas helped me in improving my current skills and knowledge in the best possible
manner. This is because various kinds of training and development programmes were arranged
for increasing and enhancing the skills and capabilities. With the help of training programmes I
was able to achieve my goals and target in a appropriate manner. For increasing my motivation
level British Gas has also provided different kind of rewards and benefits. As with the help of
this I was able to work in a desirable and systematic manner. Plans and strategies were made by
the management of organisation for increase my career paths and potentiality (Jones, 2013). My
role in British Gas was related with marketing, so it was very much essential for me to learn and
develop new skills and capabilities. As after doing this I was able to provide better services to
customer’s. New and innovative ideas were used to increase the market share of the organisation.
Now I can make better plans and strategies for overcoming challenging and risky situations in
the market. But I also need to make plans for improving some skills, as by doing this I will be
able to lead and guide other employees in a more desirable manner. After forming and
implementing the development plan in a proper manner work of other employees in the
organisation can be easily assigned by me according to their skills and capabilities. Better tools
and techniques will be used to solve and overcome the problems in the effective and efficient
manner. Best use of the opportunities available in the market can be used by me. This will
directly result in increase in sale and profitability of the organisation within limited period of
time. Exact need and demand of the customer’s will be known and plans can also be made for
increasing and enhancing the customer relation in a appropriate manner.
B.
Skill audit is very much essential for the individual to analyse and evaluate current set of
skills and capabilities. With the help of skill audit I will be able to can know probable areas of
improvements in the skills. Action plans will be made by me for filling the gap between current
skill and future target. My skill audit is discussed below-
Requirements Personal GAP Remedial Deadline

Audit
Rating
(Scale 0-10)
Actions/Strategy for
remedial
actions
Time
management
6 I was not able to
complete assigned task
and work within
prescribed time period.
Due to this work and
activities of the
organisation was
affected in a negative
manner. This rating is
given by my
subordinates and other
collogues in British Gas
(Fallows and Steven,
2013).
I need to improve and
enhance my time
management skill. As
after this will be able
to be equal time to
each and every
activity of the
organisation. This
skill can be improved
by attending various
training programmes.
2 Months
Problem solving
skill
6 I am not able to solve
the problems and
conflicts in the
organisation in a
appropriate manner.
This has resulted in
increase in
misunderstanding and
miscommunication is
British Gas.
This skill can be
improved by getting
more and more
positive experience. I
will participate in
decision-making
process of the
organisation. By
doing this I will be
able to provide
appropriate solutions
to the problem. By
improving this skill I
2 Months

will be able to solve
complicated
problems in the
internal environment
of the organisation in
appropriate manner.
With the above skill audit plan I will be required to develop and improve problem-
solving and time management skills. After the improvement of these skill I will be able to
achieve individual goals in the best possible manner. If I am successful in solving the problem of
the organisation in efficient manner. After improving these skills I will be able to implement new
strategies and plans for giving tough competition to the competitor.
C.
Skills development is directly linked with my positive appraisal. As with the help of this I
will be able to complete the assigned task in the best possible manner. New ideas and strategies
will be implemented for make things better in the organisation. I has lead to increase in my
motivation and dedication level (Jackson, 2015). This is because various new strategies and
plans were implemented to decrease gap in current and future targets. With the help of skill
development will be also be able to get new opportunities and chances to grow and enhance my
career in a particular field. Subordinates and other employees in British Gas will be lead and
guided in the best possible manner. Their problems and conflicts will be also be solved in easily
because better ideas will be provided to them to complete the task in a appropriate manner
(Frost, 2012). With the help of skill development I will be able to contribute in the growth and
success of organisation because innovative ideas and strategies will be suggested to achieve
competitive advantage within limited period of time. Skill development will also lead to making
best use of opp which are available in the external market analysis. This means analysing and
evaluation of the marketing conditions and competitors strategy will be lead to increase in my
positive appraisal. Skill development proved beneficial because with the help of this I was able
to encourage other employees of the organisation to perform their task in a systematic and
desirable manner. Each and every activity of British Gas will be planned by me according to the
future objectives and target. This will be done by analysing current and past conditions of the

market in appropriate manner. So it can be said that skill development will directly and indirectly
lead to overall positive appraisal. Therefore the weakness identified with the help of skills audit
program helps me to take proper actions and decisions in order to solve the same and advnaces
my carer path.
CONCLUSION
It has been analysed that in order to improve one's own learning and development for
work within the British Organisation, I need to develop and put more focus on time management
and problem solving skills so that I can effectively work my job related roles and responsibilities
in a better manner and attains my professional objectives in a specific deadline. I also need to put
more ficus towards time management skill that is complete the work according to the time frame
and this it enhances my career advancement opportunities which will assist me to improve my
skills for future opportunities. Adopting and enhancing this skill will help me in positive
appraisal as it will allow me to conduct multi tasking work at a single time and will help me
generate more ideas and suggestions towards solving the complex problem and helps in
conducting the business activities in a proper manner (Jackson, 2016).
CONCLUSION
It has been analysed from above discussion that that it is necessary for the organisation
to work in a such a manner that meets the demands and requirements of the customer and
thereby attains competitive position in the market. In addition to this company should adopt to
necessary tools and techniques so as to enhance employees skill and capabilities and there by
attains competitive position in the market place. It is necessary for the employees and managers
to adopt various management skills so as perform their job related responsibilities in a better
manner and helps in the attainment of performance objectives within the specific time period. In
addition to this it can be said that proper employability skills provides the employee with the
opportunity of enhancing their career opportunities and helps them regarding their future growth.