British Gas Leadership: Skills, Theories, Motivation & Objectives

This presentation provides an overview of the skills and attributes necessary for leadership roles within British Gas, emphasizing the importance of encouragement, trust, problem-solving, and effective communication. It differentiates between leadership and management, highlighting that leaders innovate and inspire trust, while managers maintain and control. The presentation also compares various leadership theories and styles, suggesting that situational and contingency theories are most suitable for underperforming teams. Furthermore, it explores ways to motivate staff, referencing motivational theories like Maslow's hierarchy of needs and Herzberg's two-factor theory. The conclusion emphasizes the role of leadership in achieving organizational goals and the importance of effective communication in fostering growth.

Developing the skills and
knowledge needed for working with
and leading
TASK 2

In this presentation it can be assessed that different skills and
abilities are possessed by individuals so that they can carry out
the desired operations. Also, different leadership theories has
been applied in relation to improve the business performance in
market.
Introduction

2.1 Explain the skills and attributes required
for leadership role within the British Gas
The authority abilities that are most vital for achievement for the leaders
British Gas.
1. Encourages other individuals
2. Demonstrate effective trust and relationship between employees
3. Assess the problem and provide solution to oversome the same
4. Gain better outcomes
5. Deliver information regarding efficiency
6.Builds connections
7. Shows specialized or proficient skill
8. Shows a vital viewpoint
9. Creates others
10. Improves

Cont...
 Extraordinary pioneers speak with their kin regularly, and in an assortment of various
ways.
 Whether it's by method for one-on-one discussions, group gatherings, blog entries, email
messages, telephone or Skype calls, or some other such medium, pioneers don't discuss
conveying - they get it done.
 Business is based on a strong establishment of connections and trust.
 The more grounded my connections, the better a pioneer I will be. Most pioneers begin in
business with a particular ability, for example, offering, or bookkeeping, or outlining
programming.
 The best pioneers expand on their specialized and expert abilities after some time, getting
to be significant specialists in their field and talented at driving their group.
 Extraordinary pioneers have a long haul vision without bounds, and they abstain from
getting hindered in the at this very moment.
 As indicated by General Electric's 2012 Global Innovation Barometer, which surveyed
2,800 senior administrators on the condition of advancement around the globe, 92
percent of respondents concurred with the announcement that "development is the
primary lever to make a more aggressive economy.

Contd...
There are different skills and attributes required for leadership role within
British Gas such as-
 French and Raven- It assesses that there are different basis of power and
control so that skilled candidates could be selected forthe job.
 Delegation- Here, leaders are required to possess such skills and ability
that aims to delegate the responsibility to other workers so that desired
results can be attained.
 Emotional intelligence- Leaders are also required to obtain effective
emotional intelligence in order to obtain effective leadership style. Thus,
as per Higgs and Dulewicz emotional intelligence assesses that the
factors that helps in control and excesses of the drivers so that self
awareness can be created in terms of facilitating performance within
firm.

2.2 Discuss differences between leadership and
Management with examples from British Gas.
 The director manages; the pioneer advances.
 – The director is a duplicate; the pioneer is a unique.
 – The director keeps up; the pioneer creates.
 – The director concentrates on frameworks and
structure; the pioneer concentrates on individuals.
–

Cont...
 he mangers maintain but pioneer develops.
 - The pioneer is innovates but manger administers.
 - The manager always say no how but pioneer ask why not.
 - The manager like to control but pioneer like to inspires trust.
 - The manager worry about fails, but pioneer thinks about win
 - The manger focus on small goals but pioneer sees the big
picture.
 - The manger does things right but pioneer does right thinks.

Contd....
There is great difference leadership and management. Leadership focuses upon
enabling workers to accomplish the overall work within firm. While
management aims to develop people in regard to work towards business
goals. Manager also possess different responsibilities regarding their
subordinates so taht best reltionship can be developed.

2.3 Compare theories, models and leadership styles
Failing to meet expectations group
 Possibility speculation is more suitable for the
underperform group.
 As per this theory no single authority style is suitable
for in every situation.
 Styles depends on certain factors ,including
admininstartion style and situations.
 Possibility factor expresses that top level management
depends on the leaders qualities and management styles
which may requested in a certain situations.

Cont...
Situational Theory
 Situational theory says that leaders pick the best styles
which based on situations or condotions.
 For example in a situation where leader is depend on
the more educated in that case, a tyrant style of style is
suitable.

Contd....
 Team diversity related issues resulting in conflict- It can be assessed that
such issue could be overcome through forming team diversity and
overcome conflicts within workplace.
 Service complaint from customers- It is also identified that customers are
complaining regarding service quality and thus helps in measuring the
success so that business aims to overcome the deficiency and provide
best customer service to clients.

2.4. Explain ways to motivate staff within the work
teams to achieve British Gas’s objectives
ClickCash isn't the main expert helper. To expand office assurance we've
recorded ten attempted and tried approaches to rouse your group.
1. Open acclaim
2. A brew brings cheer
3. Preparing for all
4. Pizza control