British Gas: Analyzing Structure, Culture, and Individual Behavior

This report provides an analysis of British Gas's organizational structure and culture, comparing it with EDF's flat structure and power culture. It assesses the effectiveness of British Gas's hierarchical structure and person culture, highlighting the impact on communication and employee motivation. The report also examines factors influencing individual behavior at British Gas, such as work culture and job responsibility, and their effects on employee satisfaction and overall performance. The analysis emphasizes the importance of aligning organizational structure and culture to enhance employee motivation, satisfaction, and ultimately, the firm's sales and profits. Desklib offers a variety of resources for students, including similar solved assignments and past papers.

ORGANIZATION
BEHAVIOR
Task 1

ORGANIZATIONAL STRUCTURE
AND CULTURE
From the analysis, it is assessed that British Gas follows
hierarchical organizational structure. But, EDF follows flat type of
organizational structure. The organizational structure as being
followed by British Gas is effective as it clearly specifies the roles
and responsibilities of each individual. But, the given structure will
be proved as ineffective when an individual has to communicate his
or her grievance to the top level employees. In order to perform the
same, workers have to follow long procedure. However, the
structure of EDF is resolved the communication related problem.
Furthermore, British Gas complies with person culture that gives
importance to the needs and demands of employees. However, EDF
follows power culture where only one person has authority to make
decisions about the firm.

1.2 RELATIONSHIP BETWEEN
STRUCTURE AND CULTURE
 Combination of organizational structure and culture used by
British Gas causes a significant impact upon its own performance.
For example, with the help of person culture, motivation of
workers can be enhanced which is usually affected when they are
not being considered as the important part of firm. Likewise, by
using hierarchical organizational structure, cited firm can make
the proper allocation of roles and responsibilities which are being
fulfilled by the individuals. Through this way, British Gas can
enhance satisfaction level of its employees. Due to this, sales and
profits of firm will be impacted in a positive way. Overall, it can
be said that for the firm it is very essential that it must make the
selection of organizational structure and culture in an effective
manner.

1.3 FACTORS THAT INFLUENCE
INDIVIDUAL BEHAVIOR
Following are the factors which influence the individual behaviour
at British Gas:
 Work culture: Employees who work in British Gas are impacted
through the work culture. Employees of the cited firm have to
handle the queries of many customers which cause stress. Thus,
they require such type of culture which will help in reducing the
stress among the worker. If such type of culture will not being
found, than workers would behave in an aggressive way.
 Job responsibility: Ineffective or not properly defined job
responsibility of workers influence their behaviour. The given
thing causes direct impact upon the satisfaction level of
employees.

REFERENCES
 Eid, J. and et.al., 2012. Leadership, psychological capital and
safety research: Conceptual issues and future research questions.
Safety science. 50(1). pp. 55-61.
 Belschak, F. D. and Hartog, D. N., 2010. Pro‐self, prosocial, and
pro‐organizational foci of proactive behaviour: Differential
antecedents and consequences. Journal of Occupational and
Organizational Psychology. 83(2). pp. 475-498.
 Snape, E. and Redman, T., 2010. HRM practices, organizational
citizenship behaviour, and performance: A multi‐level analysis.
Journal of Management Studies. 47(7). pp. 1219-1247.

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