Business Project: Globalisation's Impact on British Telecom Functions

This report provides a comprehensive analysis of the impact of globalisation on British Telecom, a major telecommunications company operating in over 180 countries. It explores the positive economic, cultural, and ethical effects of globalisation on various business functions, including operations, marketing, HR, and accounting. The report details the research plan, including cost estimations, scope, time management, quality control, and risk assessment. It uses both primary and secondary research methods, including questionnaires, to gather data and evaluate the benefits of globalisation for British Telecom. The study also includes a work breakdown structure and Gantt chart to illustrate project management. The research aims to identify and evaluate the influence of globalisation on different aspects of the business, providing insights into how British Telecom can navigate the challenges and opportunities of an interconnected global market.

MANAGING SUCCESSFUL
BUSINESS PROJECT

Introduction
Globalisation refers to ongoing process under that world appears to converge
economically because of free flow of products, people, services across boarders which
develop among world economies. It is process by which the economic, cultural, institutional
and geographic distance among different countries seems to be shrink. In this, Globalisation
is economic concept that goes through easing movement of the people and products across
boarders (Ardichvili and et. al., 2012). It is main procedure of global integration arising from
an interchange of views of people related with ideas, products and some of the other culture
aspects. The given report depends on the British Telecom and this deals in telecommunication
holding organisation. This company operates in more than 180 countries and also a biggest
provider of mobile services, broadband etc. In given report will be discuss regarding
different aspects which is essential in creating the project management plan like costs, scope,
quality etc. Primary and the secondary method of the data collection will used under this
report to gather relevant and accurate information concerned with the particular field.
Globalisation positive effect the businesses in United Kingdom
1. Economic Impact- In this, globalisation is helpful in minimize high inflation rate by
providing high quality of products to consumers. Foreign Direct Investment develop
positive impact on growth of United Kingdom country, and it will help in increase
trade. In addition to this, globalisation helps in increasing economic integration with
an interdependence of technology and products.
2. Cultural Impact- In globalisation, culture is explained as the transmission of ideas
and values in world in such as manner to extend as well as increase the social
relations. It develops the positive effect of the globalisation to British Telecom
business by attaining the global attention. It is helpful in develop interaction among
the various culture of different countries (Crane and Matten, 2016).
3. Ethical Impact- Ethics is explained as the moral principles which can govern the
behaviour of an individual to conduct an activity in an effective manner. When
company conducting its business at global level and it take care about the ethics then
it will help in develop the positive impact on society.
Background of the Research
Globalisation refers to process of international interconnection and integration
between individuals, governments and firms of various countries. It has linked with the
international business as it includes all commercial transactions that taken place among two
or more than two different countries for an instance transportation, sales and investments.

British Telecom is large organisation and this gives the mobile, broad-band services etc. to
people of many different countries (Friedman, 2017). This company is responsible for around
25 million of telephone line in UK. It is an international corporation that owns as well as run
many telephone exchanges, local loop connections, trunk networks etc. This firm is globally
successful because its focus on fulfil needs of consumers and also its enhanced target market.
British Telecom has different function and impact of globalisation on these functions are
mention below:
Operations- The operation function is responsible to assure that the orders of
consumers are filled on the proper schedule. It covers managing the manufacturing rhythms
and also syncing the production timelines with effective availability as well as delivery of
required materials for the manufacturing. So, if British Telecommunication will conduct the
business internationally then its business operations will be enhanced, and it can performs its
business in many different countries.
Marketing- Globalisation is having effect on marketing function. Through this,
marketing department of British Telecommunication can make its service available more.
Through globalisation, company can able to target the new market for maximising sales.
HR- Human resource is a main function of British Telecommunication organisation
and its main focus is on hiring well qualified employees who can perform the operations of
business at international level (Grayson and Hodges, 2017). On the other hand, HR will give
training to employees for enhance their skills and also finds ways to communicate with
international clients.
Accounting- This function is responsible for recording as well as reporting cash flow
transactions of an organisation. Relation between positive economic impact and accounting
function about determination of actual amount of expenses and revenues that can be earned
by British Telecom at the end (Gurung and Prater, 2017).
Aims
“To identify positive economic, cultural, and ethical impacts of globalisation on
different business functions”. A study on British Telecom.
Objectives
 To determine globalisation concept.
 To evaluate benefits of globalisation to business of British Telecom.
 To identify positive economic, cultural, and ethical impacts of globalisation on
different function of British Telecom.
Research Plan

Project Title “What are the positive economic, cultural, and ethical
impacts of globalisation on different business functions
within an organisation.”
Project Plan
Company Name: British Telecom
Cost It refers to estimation of the amount that is required to
conduct the activities of project and also complete them in an
effective manner (Kennedy, Welch and Monshipouri, 2017).
In context to prepare project management plan and executing
it, there is a need to British Telecom to manage money. In
addition to this, cost is encompassing various things such as
resources, estimation of risks, labour cost etc.
The cost of this whole research project will be £12000.
Particulars Amount
Initial investment 100000
Expenses:
Research and developmental
activities
25500
Operational expenses 15600
Cost to IT experts 21500
Maintenance 16400
Licensing fee 6000
Closing value 15000
Scope British Telecom is a large business firm and it provides the
telecommunication facilities to people in United Kingdom
and many other countries. Its scope is wide because its focus
on making the business globalise. In addition to this, motive

of British Telecom is to make the business globalise and also
target the large market and also increase market share.
The scope of research project is that it helps in enhancing
skills and knowledge base of a learner so that it can not face
any kind of issues in future. It is helpful in give proper
explanation regarding particular field.
Time Under this, time is required for complete activities of project
and get valid outcomes. (Lawrence and Weber, 2014). For
finish project, proper time should be required. In case if time
management will not be proper then employees are not
perform all activities concerned with project management
plan in an effective way. On the other hand, time required to
develop the deliverable and complete project will be 15 to 45
days. This research project will be completed in 60 days.
Quality It is major aspect that a project manager require to include
because if the quality of project will not be properly
maintaining then outcomes will not be beneficial (Lim and
Tsutsui, 2012). This is necessary that manager should be
focus on making quality of project better for getting positive
outcomes and taking the effective decisions. Under this, the
quality of research project is high because the researcher
collect authentic and reliable information regarding
particular subject. The better information helps in getting the
positive outcomes.
Communication In project management plan, it is necessary aspect and there
is a need to involve all the stakeholders and they should be
connected with the each other’s. British Telecom use various
ways to communicate with its stakeholder and these are
telephone, emails etc. To communicate about the specific
project, researcher will use the email.
Risk In project, risk develop the negative impact on activities. It
can be related to the technology, money etc. While executing
project management activities, change in technology create

issues that negatively impact on the end results. In this,
research project, risk is related to the data collection and
money that need to be managed in a better manner for
success of research.
Resources In order to complete project, this is essential that project
manager should use the resources in a better manner so that it
can be completed properly. The resources can be to finance,
manpower, technology etc. Proper availability of resources
helps in carry out all the activities smoothly and effectively.
Type of Research
Primary and Secondary
Primary method- This is explained as methodology that
used through an investigator to gather data or information
directly as comparison to collected from the previous
investigation done. It is mainly carried to address certain
issue that needs an in- depth analysis. It is helpful in provide
relevant information about specific research area. Various
sources to gather the information are surveys, questionnaire,
interviews etc.
Secondary method- This kind of research has been already
collected, publishes and also organized through others
(Marsella, 2012). It consists studies and reports through trade
associations, government agencies and also other businesses.
The various sources of gathering the secondary information
are books, articles, journals, etc.
In this, primary method of data collection is used in
developing questionnaire and collect information for this.
Qualitative- It refers to the scientific observation for gather
non- numerical data. In this method, data or information is
to be measured in context of quality.
Quantitative- It refers to systematic numerical investigation
of the observable phenomenon through mathematical,
computational and statistical techniques. It is emphasizing
measurement of objectives in terms of mathematical,

Quality and Quantity
statistical and numerical analysis (Shenkar, Luoand Chi,
2014).
Work Breakdown Structure for the Project
This is explained as key deliverable which aids in organize team work in to
manageable sections. Work Breakdown structure is necessary and valuable project
management tool. Its main objective to make large size project manageable through breaking
it is smaller parts. Through this, team members can focus on achieving its and also leading to
the better productivity of team.
Gantt Chart
Gantt chart is a chart that shows amount of work done in particular period of time in
relation to the amount that is planned for set time period. Under this chart, activities are
divided on basis of set time period so set activities can completed effectively. On the other
hand, it is graphical tool that shows the activities performed against the time (Stromquist and
Monkman, 2014).
Research Methodology and Data Collection

Research methodology- This is explained as the techniques that is mainly used to
identify, choose, select and also analyse information related to specific area. It is helpful for
an investigator evaluate reliability along with validity of study. Under this, methodology may
consist surveys, publication research and interviews that can present the historical and present
information.
Data collection- It is defined as process of gathering and analysing data on variables
effectively. It is necessary that researcher should use the relevant sources to gather
information in order to address the relevant questions and evaluate positive outcomes (Su and
et. al., 2016).
Explain questionnaire
It refers to written questions with multiple choice of the answers that invent for aim of
survey. It is a kind of research instrument that including series of the different questions for
collecting information or data from selected respondents about specific research area.
QUESTIONNAIRE
Name:
Age:
Gender:
Q1) Are you aware regarding globalisation concept?
a) Yes
b) No
Q2) What are main advantages of the globalisation to business of British Telecom
company?
a) Target new market
b) Economies of scale
c) Enhance revenue
Q3) Does globalisation provides the positive effect on the operations and activities of
British Telecom?
a) Yes
b) No
Q4) Is globalisation develops positive economic, cultural, and ethical effects on various
functions of the business in company?
a) Agree
b) Disagree

Q5) What required resources British Telecom firm need during expanding business
globally?
a) Human Resource
b) Technological
c) Financial resource
Q6) What is positive economic effect of the globalisation on organisations in United
Kingdom?
a) Increased household income
b) Employment opportunities for the local people
c) Minimize high inflation rates
Q7) What is the Human Resource functions role in globalisation?
a) Recruit qualified employees
b) Give training
c) Provide information about legislations
Q8) What complexities British Telecom face in conducting business globally?
a) Political issues
b) Organizational Structure
c) Cultural differences
d) Legal and Regulatory Structure
Q9) What are the various ways by which British Telecom can get over from
globalisation complexities related to globalisation?
a) Conduct research
b) Culture awareness
c) Legislations and policies awareness
Q10) Suggest some ways by which British Telecom can increase its market share at
globally.
Discuss who will be sample
Sample is explained as the group of people items and objectives which taken from the
large size population for the measurement. It is procedure of choosing part of population.
Under this, 10 respondents are selected through use the random data sampling because this
gives the equal chance to all chosen respondents from total population. On the other hand,
respondents are the staff members of company.

Secondary Research
Under this, data is collected about the globalisation and also its positive economic,
cultural and ethical impact on various business function on British Telecom (Zikmund and et.
al., 2013). For this context, information is collected through secondary sources and these are
books, journals, articles, internet sources etc.
Analysis and interpretation
THEME 1: Aware regarding globalisation concept
Q1) Are you aware regarding globalisation
concept?
Frequency
Yes 8
No 2
Interpretation: On the basis of given graph that globalisation is a wide area concept and this
aids in expansion the business operations globally. According to 8 respondents, they have
knowledge regarding globalisation and also its advantages. 2 respondents do not have
knowledge regarding the globalisation concept.
THEME 2: Major benefits of globalisation
Q2) What are main advantages of the Frequency
Yes No
0
1
2
3
4
5
6
7
8
8
2
Column B

globalisation to business of British Telecom
company?
Target new market 5
Economies of scale 3
Enhance revenue 2
Interpretation: Under this, globalisation provide advantages to business in many various
ways. According to viewpoint of 5 respondents that globalisation is helpful for business of
British Telecom to target the new market place in order to enhance its sales. There are 3
respondents which are agree with the economies of scale is a main advantage. As per
viewpoint of the 2 respondents that by making business globalise revenue of an organisation
can be enhanced in a better way. This will aids company in getting competitive advantages at
international market.
THEME 3: Positive effect on the operations and activities
Q3) Does globalisation provides the positive
effect on the operations and activities of
British Telecom?
Frequency
Yes 6
No 4
Target new market Economies of scale Enhance revenue
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Column B