BSBHRM501 Manage Human Resource Services: Term 2 2019 Assessment

This document presents a comprehensive solution for a BSBHRM501 Manage Human Resource Services assessment, focusing on a case study of a national transport company. The solution includes an analysis of the company's five-year strategic plan, identifying its impact on HR requirements, and proposing relevant HR strategies and action plans. The assessment involves conducting a meeting with the CEO to discuss PEST analysis, the business environment's impact, stakeholder communication, and performance agreements. It also includes a PowerPoint presentation covering ethical behavior, code of conduct, privacy legislation, and HR metrics. The student analyzes the strategic plan's impact on HR, recommending strategies for workforce diversity, legislative compliance, customer service, and employee communication, providing detailed action plans and follow-up steps for each area. The document demonstrates a strong understanding of HR principles and their application in a business context.

Module 3
Term and Year: Term 2 2019
Qualification : BSB50215 Diploma of Business
Unit Code: BSBHRM501
Unit Title: Manage human resource services
Assessment :
Task 1 Case demonstration/ observation
Task 2 Case demonstration/ observation
Student Name:
Student ID No:
Assessor’s Name:
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Elite
Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these
assessment tasks.
Student Name:
Student Signature: Date:
Assessment submission (new) requirements
Please save this file as PDF format (include your name to the filename) before uploading onto Moodle.
Assessment deadlines penalty
It is expected that unless a simple extension, special consideration or disability services adjustment has been granted, candidates
will submit all assessments for a unit of study on the specified due date. If the assessment is completed or submitted within the
period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission
of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve
competence when all assessment components listed under procedures and specifications of the assessment section are
Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is
eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 1 of 25

recorded.
Principles of Assessment
Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training
Organizations (RTO) 2015, the learner would be assessed based on the following principles:
Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable
adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs the
leaner about the assessment process, and provides the learner with the opportunity to challenge the result of the
assessment and be reassessed if necessary.
Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held
by the learner no matter how or where they have been acquired and, (3) the unit of competency and associated
assessment requirements, and the individual.
Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements covers the
broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their practical
application, (3) assessment to be based on evidence that demonstrates that a leaner could demonstrate these skills
and knowledge in other similar situations and, (4) judgement of competence is based on evidence of learner
performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of
the assessor conducting the assessment
Rules of Evidence
Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module of unit of
competency and associated assessment requirements.
Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to
be made of a learner’s competency.
Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would mean that
any form of plagiarism or copying of other’s work may not be permitted and would be deemed strictly as a ‘Not Yet
Competent’ grading.
Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.
Resources required for this Assessment
 All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
 Upon completion, ensure that you have completed your coversheet details, i.e. your name, student ID and signature. If these
details are not present, the assessment would need to be resubmitted again.
 The document is then required to be converted to PDF and uploaded to the student learning management system for
assessment.
 Refer the notes on eLearning to answer the tasks or any additional material will be provided by Trainer.
Instructions for Students
Please read the following instructions carefully
 This assessment is to be completed according to the instructions given by your assessor.
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 2 of 25

 Students are allowed to take this assessment home.
 Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided
with feedback on your work within 2 weeks of the assessment due date.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will
be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
Task 1
You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and
manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on
conducting a meeting with its CEO (trainer would undertake this role) to discuss the following:
 PEST analysis on the industry
 Brief discussion on the evaluation of the impact of the business environment on the organization
 Provide a stakeholder communications and engagement plan
 Discuss briefly expected performance in the delivery of human resource services agreement
You would be evaluated by your trainer in terms of how well you have presented our human resource services agreement.
Task 2
You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and
manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on a
PowerPoint presentation session with its CEO (trainer would undertake this role) to discuss the following:
Slide 1 - Cover page which should include company’s name, title of the presentation
Slide 2 - Introduction of this presentation and objectives to be achieved
Slide 3 - Ethical behaviour expectations
Slide 4 - Measures for dealing with unethical behaviour
Slide 5 - Code of conduct for the organization
Slide 6 - The importance of adhering the code of conduct
Slide 7 - Privacy legislation in practice
Slide 8 - Observing confidentiality when dealing with all human resource information
Slide 9 – Any questions?
Slide 10 – Thank you
In addition, you would need to provide a brief discussion on the following:
 The various Human Resource metrics and how can you obtained this information
 The importance of keeping the following information to support human resources services
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 3 of 25

V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 4 of 25

Assessment Task 1
1. You are the new HR manager of a national transport company. The transport company has recently updated
its five year strategic plan. After reviewing the strategic plan, you obtain this information:
 The organization owns a fleet of trucks, cars, ships and planes which it uses to transport goods including
food, grocery items and mail throughout Australia.
 The organization plans to move into the Pacific and Asia region with three years; once this occurs, it will
be expected that goods will be transported within and between all countries.
 Currently, most customers telephone the organization to request its services.
 If customers want an update on where their goods are, employees in the administration department
review paperwork and make telephone calls to those responsible for transporting the goods.
 Customers of the organization are becoming more reliant on technology; within three years, the
organization plans to offer an online service for booking and tracking goods to be transported.
 The community is becoming more concerned with safety, and the organization is hoping to use its safety
record as a competitive advantage.
 The lease on the organization’s main business premises used for administration in the center of Sydney
is soon to expire, and the organization will be moving its headquarters to Adelaide, where rent is cheaper.
 Findings from a recent survey indicate that those customers who deal with long-term employees are
more satisfied; the organization plans to reduce employee turnover by 10% each year of the strategic
plan’s operation.
Analyze the information from the strategic plan to determine what, if any, impact it will have on HR
requirements. Conduct a meeting with the Chief Executive (CEO) and senior managers of the transport
company in which you set out your findings and/ or request further information.
Demonstration/ observation checklist
Candidate’s name
Assessor’s name Michal Tomcik /Andrey Loburets
Work activity Conducting a meeting determining and managing the delivery of human resource services
Date
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 5 of 25

Meeting minutes template
Venue
Attendance
CEO Michal Tomcik /Andrey Loburets
General Managers
Marketing
Finance
Human Resources Student’s name
Strategic Management
External Management Consultant
Absence with apologies N/A
Welcome note
Meeting objectives Determining and managing the delivery of human resource services
a. Analysis of the transportation Industry outlook
Political The political factors such as the state regulation may put impact on the public transport sectors
the possible negative impact on the public transport industry.
Economics
Petrol price is observed to be increasing and it is likely to grow, thus this has a positive impact on
the transport industry.
Customers are more concerned on seeking home deliveries and hence, there is a positive impact
on the transportation industry.
Social
Growing population and people seek convenience, social status and personal comfort are the
factors due to which people are more focused on home delivery therefore there is a good scope
of transportation industry.
Technology The rapid and significant development in technological advances helps the company to the use of
tele-working and bring more innovativeness in the transport industry.
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 6 of 25

b. Evaluation of the organization’s strategic plan impact on HR and agree on strategies and action plans for delivery of human resource services
Strategic plans Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by
Business expansion to Pacific and Asia
Requirement
for diversity in
the workforce
It impacts the development of
interpersonal relationships and
enhance the ability of emotional
intelligence in the organization.
Paying attention to organizational
culture
Consider providing effective diversity
training
Remember to foster training at all levels
Anti-discrimination policy in the organization
Celebrating all the festive
Using simple and understandable words.
Human resource
manager
Compliance of
legislative
requirements
of the host
countries
This helps the management to
create legal framework and avoid
unnecessary obligations from the
host country.
The HR must take care of the legislative
laws when opening a new business in
global market and must focus on abiding
by the law of host country.
Employment law
Work permit violation and immigration
Social security Violation and tax
Human resource
Manager
Adaptation of
organizational
policies and
business
goals
The human resource department
is responsible for effectively
communicating the business
objectives and goals
The adaption of organizational
policies deals with informal
practices and unofficial rules.
Define the company mission and vision
Pairing the human resource department
with the rest of the company for effective
amending of policy.
Conveying the right purpose for the
policy
SMART goal must be implemented Human resource
Manager
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 7 of 25

Strategic plans (cont.) Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by
Managing customer
service via telephone
Employees need high level of
competency to satisfy the
customer and create deliver
effective message to the
customers
The department is also
responsible for understanding
their query and resolve their
problems
Effective communication
Treating customer as they are their
people
Being highly professional
Be responsive to concern
Feedback
Training to the employees
Effective communication classes
CSAT for feedback purpose
Human resource
manager
Manual update on
information
This would enable all the
necessary policies and regarding
employee management. This will
foster good relationship between
employee and the manager
Identify the need of new policy
What needs to be achieved through the
policy
Draft the information
Review the information
Notice board
Manual books for the members of the
organization
General manager
Switching of customer
service processes
which focuses on
technology-centric
This would aid the department to
gain customer attention and
customer retention through online
services.
Online services Websites and social media Strategic manager
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 8 of 25

Maintaining OHS
standards as a
competitive advantage
It builds healthier, happier and
competent workforce and reduced
business costs and disruption.
This enables the organization to
meet with the customer’s OHS
expectations
Inspect the workplace
Investigate accidents
Maintain records
Create a plan for improving health and
safety
Train the employees
Policies
Equipment and safety measures in workplace
Operation manager
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 9 of 25

Strategic plans (cont.) Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by
Relocation of
headquarters from
Sydney to Adelaide
Analysis of external and internal
environment
Documentation
Recruitment of new employees
New policies
Recruitment and selection procedure
Increase support of its current staff
Consult your employees
New demand of the employees
New rules and regulation
Marketing manager
Reducing turnover of
staffing by 10%
This would foster productivity of
the company.
Skilled and competent employees
are retained
Recruitment and selection
Job satisfaction
Higher right person
Motivation
Flexible work schedule
Show them career path
Offer competitive path
Human resource
manager
Prepared by
General Manager – Human
Resources (student’s) Name
General Manager – Human Resources
(student’s) Signature Date
Management approval (Trainer please  over boxes) Approved Not approved
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 10 of 25

Management (trainer) Name Michal Tomcik /Andrey Loburets Management (trainer) Initials Date
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 11 of 25

c. Stakeholder communication and engagement plan
Stakeholder name
Level of engagement
(inform, involve, consult,
collaborate)
Communication message
(which strategy is allocated to be follow-up)
Performance expectations and responsibilities
(briefly describe what they have to do)
Timeline for
completion
Senior Management
CEO Inform
To achieve organization set goal
Develop effective and efficient
transportation strategy
To achieve the organizational goals and objectives Two months
Marketing Inform, involve Analyzing the market and promoting
promotion Developing marketing strategies in line with the company objectives One month
Finance Consult Finance needed and participation of the
stakeholders Financial aspect needed for transportation and implementation of strategy One month
Human
Resources Consult , collaborate Employees engagement of the new
plan
Recruiting new employees and focusing on new policies
Using KPI for performance evaluation
Three months
Strategic
Management Collaborate Strategies to achieve the goal Monitoring, planning, analyzing and assessment in order to meet the organization goal.
Propose models and identifies the transportation strategy development (multi
criteria decision
Two months
External Management
Consultant Consult and collaborate To conduct the evaluation and
evaluation strategies Providing alternatives and new ideas to the business 15 days
V2019.T2. 1.0
BSB50215 Diploma of Business/ BSBHRM501/ 2019/ T2/ Assessment Tool Page 12 of 25