BSBADM506: Comprehensive Report on Templates, Timeframe, and Testing

This report details the BSBADM506 assignment, encompassing draft letter and expense report templates, alongside a comprehensive timeframe for usability testing. The report outlines the essential steps for conducting usability tests, including creating a test plan with elements such as scope, purpose, equipment, roles, and scheduling. It also includes a Peer Usability Test Plan Template, which explains the objectives, methodology, participant selection, training, and procedures for the usability testing of the Adept Owl website. The methodology involves selecting participants, constructing 90-minute usability test sessions, and collecting data through various tools. The report also covers the roles of the team members, ethical guidelines, and the reporting of results, ensuring a structured and ethical approach to the usability testing process.

Running head: BSBADM506
BSBADM506
Name of the Student:
Name of the University:
Author’s Note:

1
BSBADM506
Table of Contents
Assessment 2...................................................................................................................................2
Draft Letter Template..................................................................................................................2
Draft Expense Report..................................................................................................................3
Timeframe....................................................................................................................................4
Reflection Report.........................................................................................................................8
Assessment 3...................................................................................................................................9
Part A...........................................................................................................................................9
Part B.........................................................................................................................................10
Bibliography..............................................................................................................................12

2
BSBADM506
Assessment 2
Draft Letter Template
To, Sender’s Name:
The Receiver’s (Name) Sender’s Address:
Address:
City: City:
Zip Code: Zip Code:
Country: Phone Number:
Phone Number:
Subject: (The matter for which the letter has been written)
Dear Mr. /Ms. Last Name:
First Paragraph: Introduction to the letter
Next paragraph: Body of the letter providing more information and specific details
Last paragraph: Explanation of the reason for writing the letter and thanking the reader for
reviewing the request.
Regards
Signature

3
BSBADM506
Draft Expense Report
Expense Reimbursement Form
Employee
Name
Employee
ID
Date Departme
nt
Expense
Type
Item
Descriptio
n
Client ID Purchase
Amount
Receipt
Attached
7/11/2017 Executive Transportat
ion
Bus AO-2006-
0050
$
16,000.00
Yes
8/11/2017 Administra
tion
Training Training
tool
AO-2009-
0052
$
2,700.00
Yes
9/12/2017 Operations Other Miscellane
ous
AO-2010-
0045
$
550.00
Yes
Total Reimbursement: $
19,250.00
Employee
Signature
:
Authorise
d By:

4
BSBADM506
Timeframe
Being the senior manager, it is essential to construct a timeframe with the help of which
usability testing would be undertaken. The initial steps for every round of usability testing is to
construct a plan for the purpose of testing. The intention of the plan is to write down what is the
plan and how to conduct the test and what are the metrics that are going to capture, the number
of participants that one is going to test and the scenarios that would be used. The elements of the
test plan are inclusive of the following functions:
Scope: It indicates what is being tested and the level of the product that the test would cover.
Purpose: It looks into the concern, goals and questions for the test. This aspect can be understood
in a broader sense. In every round of testing, there will be various specific and general concerns
that needs to concentrate on. The concerns would be helpful for driving scenarios that have been
used for the purpose of usability testing.
Equipment: It is necessary to indicate the kind of equipment that will be used for the purpose of
testing like the laptops and desktops that would be used. It is essential to explain the operating
system, the resolution and the monitor size. It is even inclusive of the planning of recording the
audio and even taping the sessions for the test and making use of any accessibility tools and
special usability testing.
Roles: This includes the staffs who will be participating in the usability testing and the role that
would be played by each one of them. The usability professional requires to be the facilitator of
the sessions. The usability team may even provide the initial not-taker. The other team members
are expected to participate as the supervisors and can even be the note-takers.
Sessions and Timeframe: It is necessary to explain the sessions and even the length of the
sessions and each one of the sessions would be comprise of 90 minutes. When scheduling the
participants, certain time has to be left and the time would be of 30 minutes in between every
sessions in order to reset the environment and to briefly review the session with the observers
and permit a cushion for sessions that might finish a bit late and there may be circumstances
when the participants may arrive a bit late. Therefore a timeframe of 90 minutes would be
allotted in order to undertake the usability test in a precise manner.
Testing Schedule:
This involves indicating when and where the test would be done. If the schedule test is
constructed it is necessary to be specific about the number of sessions that will be functioned in a
day and exactly what times the sessions would be undertaken. The schedule would be undertaken
in accordance to the agreed timeframe and in that manner would be helpful for the development
of effective usability testing. There would be a total of 5 sessions of usability testing that would
be undertaken per day so that each one of the sessions can be performed effectively. There will
be a time gap of 30 minutes in between each session and would be inclusive of the lunch break
as well.
Peer Usability Test Plan Template

5
BSBADM506
Document Overview
This document explains a test plan for undertaking a usability test during the construction
of Adept Owl website. The objectives of usability testing is inclusive of generating a baseline of
the performance of the user, establishing and validating the measures of user performance and
recognising the probable design concerns in order to address in order to enhance the
productivity, efficiency and the end-user satisfaction.
The objectives of usability testing are as follows:
 To ascertain the design inconsistencies and the problem of usability areas within the
user interface and the content areas. The probable sources of the error may include:
o Navigation error: This means locating the functions, undue keystrokes to
conclude a function and failure to follow the suggested screen flow.
o Presentation error: In this aspect, the failure to locate and effectively act on the
desired information in screens, error of selection due to the labelling
ambiguities.
o Control usage problems: Improper toolbar and the entry field use.
 Imply the application or the website under the controlled test scenarios with the agent
users. The data will be utilised in order to access whether the usability goals regarding
the efficient, well received user interface that have been accomplished.
 Generate the baseline user performance and the level of user-satisfaction of the user
interface for coming assessment of usability.
The user group that will participate in the usability testing would comprise of the food,
transportation, communication, training and others and the test will be disclosed in the website
and the testing would be done in the usability lab and the estimated date range for the purpose of
testing.
Executive Summary
This would explain the specific details of the usability test that comprises of the provided
application and the functions that would be undertaken in order to rectify the plan with respect to
the feedback that has been attained from the participants. The usability goals include the finding
out the right person who can undertake the job and providing effective training to the selected
personnel in order to improve the job functions. The construction of the plan includes reviewing

6
BSBADM506
the usability test plan that is inclusive of the draft task scenarios and the usability goals for the
company and documents and the acceptance of the plan.
Methodology
The methodology involves undermining the number of participants that comprises of
selected persons from the various departments and constructing the usability test sessions that
would comprise of 90 minutes and the various tools like the laptop desktops etc in order to
facilitate the interaction of the participants with the browser and the measures that would be
collected like the demographic information and the advises for the purpose of development.
Participants
There would be a total of twenty participants and they would be recruited with the help of
understanding their eligibility, estimated skills and knowledge. The responsibilities of the
respondents will be to trying to complete a set of representative task circumstances that have
been presented to them as a timely and efficient manner as possible and to give out feedback
with respect to the usability and the acceptability of the user interface. The respondents will be
directed in order to provide modest opinions with respect to the usability of the application and
to undertake participation in the post session questionnaires and debriefing.
The team will select the participants by looking at the skills, knowledge and eligibility of the
participants and comparing with the requirements of the organization.
Training
The respondents will be provided with the overview and the usability of the test process
and the software and the equipment that would be used. The training process would even explain
the various tools and the processes like the laptops and the desktops that would be used for the
purpose of the test.
Procedure
The respondents will take part in the usability test at the testing lab of the firm within the
organization. A desktop and the laptop with the website application and supporting the software
that would be used in a specific office environment. The interaction of the participation with the
website will be supervised by the facilitator that is seated in the same office. The note takers and
the data loggers will supervise the sessions in the observation room that is linked with the video
camera feed and the lab has a video feed and in this manner the session for the test would be
recorded.
The facilitator will explain the participants on the website and instruct the respondents
that they are assessing the application rather than the facilitator by assessing the participants. The
participants will sign a consent that acknowledges the participation is voluntary and the
participator can cease at any point of time and that session would be recorded but their privacy of
the recognition will be guarded. The facilitator will ask the respondents if they have any queries.
The respondents will conclude a pre-test demographic and background data
questionnaire. The facilitator will define that the amount of time that has been taken to conclude
the task of the test will be computed and that exploratory behaviour outside the flow of task
should not occur till the completion of the task. During the task of every task, the participant will

7
BSBADM506
read the description of the task from the printed copy and initiate the task. The time on task
measurement initiates when the respondents starts the task.
The facilitator will instruct the respondents to think aloud so that a verbal recording is
existent of their interaction with the website. The facilitator will view and enter the user
behaviour, user comments and the operating actions in the data logging application.
After every task, the respondents will conclude a post task questionnaire and explain on
the task session with the facilitator. After the task circumstances are tried and the respondents
will conclude a post-test satisfaction questionnaire.
Roles
The roles included in the usability test are given below. An individual may play various
roles and the investigations may not need all the roles.
Trainer
 Provide overview of the training before usability testing
Facilitator
 Provides impression of study to respondents
 Explains usability and intention of usability testing to the respondents
 Helps in participant conduct and observer debriefing sessions
 Responds to requests of the respondents for assistance
Data Logger
 Records comments and actions of the participant
Test Observers
 Silent observer
 Helps the data logger in recognising the concerns, problems, procedural errors
and coding bugs,
 Act as note takers.
Test Participants

8
BSBADM506
 Gives out overview of study to the respondents
 Explains the usability and the intention of usability testing to the respondents
 Helps in conducting the participant and observer debriefing sessions
Ethics
All involved individuals with the usability test are needed to adhere to the following
guidelines of ethics:
 The performance of any test respondents must not be attributable individually.
The name participants should not be used in reference outside the testing
session.
 A description of the performance of the respondents should not be reported to
the manager.
Reporting Results
The usability test report will be given at the end of the usability test, it will comprise of a
report and a presentation of the outcome and assess the usability metrics against the pre-
approved targets, subjective assessments and distinct problems of usability and the suggestions
for the rectification. The suggestions will be categorically sized by the development in order to
assist in the incorporation strategy. The report is projected to be delivered within the specified
date.
Reflection Report
This report has been constructed in order to understand the process that has been
undertaken in order to design and construct standard text for the letter template. The
organizational and the requirements of the audience are taken into consideration by
understanding the aims and objectives that have been put forth by the organization. It is seen that
the regulations and the policies that have been put forth by the firm are assessed and taken into
consideration and in this manner constructs effectively. The feedback from the customers and the
audience are taken into consideration and in this manner helps in the development of the
template. The constructed template will be reviewed in an effective manner and in this manner
would be influential for making changes wherever deemed necessary. It is essential to assess
complex technical functions and the selected technology that is used for the purpose automating
the document production and matching the document with respect to the software functions. The
review of the selected documents are undertaken for the selected style requirements so that
effective measures can be so that the style would be in line with the organizational requirements.

9
BSBADM506
The template that would be constructed should be in line with the organizational goals
and in order to find the customer reviews, feedbacks are taken in order to find out the steps that
can be taken with the help of which such measures can be improved and in that way establish an
effective template that would be use by the firm for the purpose of business design and
development.
Assessment 3
Part A
The team performance and capability that have been assessed in the usability test is
undertaken so that proper understanding about the performance of the firm can be understood.
The examination of the team performance and capability reveals that the company has been
undertaking an effective mechanism and this process with the help of feedback and the process
of taking feedback will bring out effective results that would satisfy the organization as well as
the consumers. This leads to the creation of a healthy relationship with the customers motivating
them to undertake business with that organization. This leads to the development more precise
work outcome from the employees as after training and testing of their abilities the employees
would have knowledge about their weaknesses and in that manner would look to rectify them in
order to bring out the best out of the employees.
Such activities are even important for the development of the self confidence among the
employees, which helps in the development of the self-esteem of the employees motivating them
to work harder and give out their best. The evaluation of the same even improves the financial
scenario of the firm and frequent monitoring of the process leads to functional development of
the same.
The selection of the employee who will be undertaken for the purpose of training is
selected by looking at their performance and their skills and aptitudes. The management has
selected six key skills that the employees need to perform so that the one with the highest
competency skills would be selected for the purpose of training.
In this respect Pat has been selected for the training purpose as the results indicate that he
has been the only employee who has more competency skills with respect to the other employees
and is some way near to the capabilities of the team leader. Therefore, he can be selected for the
training purpose and in this manner can enhance his knowledge and skills that would be
fundamental for his operational activities in the future.
Pat would be given training and a small training session would be undertaken. The
training session would be initiated with the help of the explanatory notes in which the
incorporation of the style guides during the use of the template and the macros will be explained.
The significance of the style guide would be ascertained to the trainee so that their queries can be
mitigated. The use and the process of implementation of the style guide is even stated to the
trainee. The explanatory notes would even include the various process and the equipment that
would be used for the purpose of training. The notes would even highlight the mechanisms that
would be undertaken and the timeframe that would be taken for the training process. The
grievances and the issues that would arise in the training would even be noted and all the
activities associated with training would be jotted down in the explanatory notes. The purpose of
designing the training is significant for the purpose development of proper training that would
help the employees to enhance their knowledge and operational activities. The documents are

10
BSBADM506
stored in the main server of the firm and an additional copy would be disclosed in the website
that can be looked down upon when necessary.
Session Plan
In this aspect the template is incorporated and explained in a precise manner so that
everyone can have knowledge about the fact that how the template is in compliance with the
requirement of the firm. The template explains the process and the objectives the company has
and in this manner the trainee can have knowledge about the organizational goals. The functions
has to be demonstrated in a precise manner and the functions has to be explained with the help of
the scores the trainee has received from their earlier assessment with respect to the key skills.
The skills that requires to be improved and enhanced are given additional stress so that the faults
associated with it can be mitigated effectively.
The training is given in an open minded way as practices and questions are allowed and
in this manner a two way communication is established that is helpful for a proper and useful
training. The recording and the storage of the training session is undertaken with the help of
which all the proceedings are recorded and in that manner can be looked down upon whenever
required. The recording of whether the staff member is able to utilise the template is even
analysed and in that manner effective measures can be taken in order to provide training so that
they can make use of the same.
Deliverance of training
The training is undertaken with the help of effective communication as making use of
communication technique that would convey the message to the trainee effectively would mean
completion of the training effectively. The trainees are even asked about the whether they are
understanding the training that is being provided and responding in an effective manner.
Attention is even given to the style guide that is used in the template so that the trainee can gain
knowledge about the same. The trainee has to follow the training plan by introducing and
incorporating the same so that the trainee are allowed to practice the process and provide
feedback and the even assess the functioning of the trainee. Assessment is even taken in order to
find out whether the employee can make use of the template that has been constructed.
Part B
Evaluation Report
The evaluation report explains the information with respect to the performance and the
current skills that have been explained in the template. It is even seen that training session would
function in an effective manner if all the steps are followed properly. The three recommendations
that can be provided are as follows:
 Frequent assessment of the training process and gaining feedback from the trainees
 Assessing the market from time to time so that changes in the market can be implemented
by the organization.

11
BSBADM506
 Designing the business and evaluating the process that is incorporated by the rival
companies.
The implementation of the process would be helpful for the development of the business
design and in that manner would establish the template that would be used for the purpose of
training and development.

12
BSBADM506
Bibliography
Bocken, N.M.P., Short, S.W., Rana, P. and Evans, S., 2014. A literature and practice review to
develop sustainable business model archetypes. Journal of cleaner production, 65, pp.42-56.
Bohnsack, R., Pinkse, J. and Kolk, A., 2014. Business models for sustainable technologies:
Exploring business model evolution in the case of electric vehicles. Research Policy, 43(2),
pp.284-300.
Brenner, T. and Schimke, A., 2015. Growth Development Paths of Firms—A Study of Smaller
Businesses. Journal of Small Business Management, 53(2), pp.539-557.
Calvo, C., 2016. ETHICS OF CAPACITIES AND HUMAN DEVELOPMENT IN
BUSINESSES. SABERES, 8(2), pp.71-89.
Casadesus‐Masanell, R. and Zhu, F., 2013. Business model innovation and competitive
imitation: The case of sponsor‐based business models. Strategic management journal, 34(4),
pp.464-482.
Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage
learning.
DaSilva, C.M. and Trkman, P., 2014. Business model: what it is and what it is not. Long range
planning, 47(6), pp.379-389.
Dudin, M.N., Lyasnikov, N.V. and Senin, A.S., 2014. Triple Helix Model and its Appliance in
the Context of Innovative Development of Businesses and Formation of ‘Creative
Class. European Researcher, 7(1), pp.1249-1256.
Frank, H., Kessler, A., Rusch, T., Suess‐Reyes, J. and Weismeier‐Sammer, D., 2017. Capturing
the familiness of family businesses: Development of the family influence familiness scale
(FIFS). Entrepreneurship Theory and Practice, 41(5), pp.709-742.
Thong, J.Y.L. and Yap, C.S., 2016. information technology implementation in small
businesses. Facilitating Technology Transfer through Partnership, p.191.