BSBCOM603 - Charity Care: Compliance Management System Implementation

This case study provides a detailed analysis of compliance requirements and the implementation of a compliance management system for a non-profit organization, Charity Care, based in Brisbane, Australia. The study identifies internal and external compliance requirements, areas affected by non-compliance, associated risks, and proposes a risk minimization strategy. It compares Corporater and Integrum compliance systems, recommending Integrum for its robust risk management functions and compatibility with the organization's culture. The study further outlines the management information systems requirements for implementing the Integrum system, including Integrum server, App Server, web interface, and communication systems, emphasizing the importance of organizational structure and diversity of processes for successful implementation. The document concludes with an implementation plan focused on enhancing risk management and adherence to compliance requirements to improve overall organizational performance. Desklib offers more solved assignments and study resources for students.

Running Head: CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS 1.
Charity Care Compliance Management Systems Implementation
Name
Institution

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 2.
Introduction
In the business environment, organizations are required by the state or government to
comply with particular requirements in their operations in their struggle to play a critical role in
consumer protection. To achieve this goal each organization has to develop an integrated
compliance management system that will help in ensuring that all the compliance requirements
have been met (Anderson, Wipfel & Westerfield, 2015). Compliance management system refers
to an integrated developed by an organization and comprises of various written documents
functions as well as processes controls and tools. The system helps an organization to comply
with legal requirements and minimize any possible damage or harm to consumers that are likely
to result due to a violation of laws (Rosid, Evans & Tran-Nam, 2018). This study is focused on
the development of a report on compliance requirements for Charity Care Nonprofit organization
based in Brisbane Australia in a move to develop an effective compliance management system.
The core activities or services of the organization are to offer community care as well as
computer care services. The study will also develop an implementation planning for the
developed compliance management system as well as generate a report aimed at monitoring and
reviewing the implementation plan.
Charity Care Compliance Management Systems
Assessment Task 1
Compliance requirements
Compliance management is a process that ensures that organization human resources and
personnel can follow a particular given set of rules and regulations (Nunan et al., 2018). In any
case, the compliance or regulatory requirements are very tedious but necessary without which an

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 3.
organization cannot be authorized to conduct its activities. For Charity Care organization to offer
its community services and computer care services, it is a requirement that the organization must
meet these standards or compliance requirements.
Charity Care Internal Compliance Requirements
Internal compliance requirement refers to the demands made by a state government for
particular business operations or corporate entities. However, they are formed and enforced
internally by the organization or company top management (Jain, Dani, Nutheti & Pattar, 2018).
The primary purpose is to ensure that a corporation or organization is being managed and run
with integrity as well as ensure that it is free from corruption and corrupting business elements.
The first internal compliance requirement for the charity organization is to develop an
organizational structure lead by a board of directors. The board of directors is responsible for the
majority of decision making in the organization. The board of directors will appoint the
organization CEO to be the link between the boards of directors with the company management
team.
Secondly, the organization should establish its sources of fiancés or funding. This is to
ensure that the organization does not engage in illegal activities to acquire their operating capital.
In this case, Charity care organization, since it’s a non-profit organization offering community
care and computer care services is required by the state to establish its sources of finances or
funding for its community service activities and computer care services.
The organization is also required to establish policy regulations regarding employee
protection within the organization. These policies include employee health and safety policies,

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 4.
policies protecting them from sexual harassment, financial handling and expenses policies as
well as risk management policies.
External Compliance requirements
These are the requirements imposed and enforced by a state or federal authorities in
Australia. The organization is required to adhere to these regulations and mostly they are aimed
at protecting the consumers. The organization is directly involved with consumers who are the
community members served by a charity organization, as well as the employees who work in the
organization (Bradford, Hohl, Jackson & MacQueen, 2015). The primary external compliance
standards include; occupational health and safety standards, privacy standards, corporation act as
well as adherence to the fair work act. It is the responsibility of the management to establish a
compliance culture in the organization.
Compliance Effects
Areas Affected
These are the areas which require attention and through which the compliance systems would be
able to focus on in solving everyday problems identified through the organization audit report.
The major areas affected include organizational accounting practices, organization human
resource practices, customer service management practices as well as ethical business practices.
The audit report has been able to establish various issues and malpractices by the organization
that requires attention through the establishment of organization compliance systems.

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 5.
Risks
From the above-identified areas affected, the organization is exposed to various risks which may
affect the overall performance of the organization activities. The most critical risks include the
financial risks resulting from accounting malpractices and lack of proper record management.
This may lead to increased operational costs, increased expenses for personal gain and not for
activities of the organization, organization financial crisis, conflicts with employees over
finances as well as penalties from the government (Sadiq & Governatori, 2015). The
organization also faces risks of employee retention due to reduced employee management and
lack of a functional human resource may result in increased employee turnover. Lack of quality
customer services may render the activities of the organization ineffective since its primary focus
is to offers services to the community.
Penalties
The organization is at risk of increasing penalties resulting from business malpractices due to
lack of proper compliance systems. The significant deaths the organization is likely to suffer are
tax penalties and penalties associated with lack of compliance to statutory compliance
requirements including license withdrawals.
Risk Minimization
There is, therefore, a need for the organization to develop a risk minimization strategy that will
help the organization reduce its exposure to risk. To achieve this organization is required to
create a plan that will help in risk identification through research, risk evaluation, and analysis as
well as developing the necessary strategies to mitigate the risk.

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 6.
Compliance Systems
Different compliance systems have been developed to serve the interests of various businesses
and organizations. Some of the systems have been customized to meet specific needs or
compliance requirements while others provide integrative user functions. Some of the available
compliance systems that the organization can adopt include; Corporate Compliance and
Integrum Compliance systems. Other methods include the Audit Board, V Comply, Rizepoint, as
well as Policy Tech among others. This report will focus on the comparison of Corporater and
the Integrum compliance systems and provide a recommendation on the most appropriate
regarding cost, effectiveness, efficiency, feasibility and also its ability to match to the
organization culture.
Corporater Compliance System
This is an integrated cloud-based solution compliance system that provides an oversight
and visibility role of organization compliance activities. The system has been developed to offer
control services, compliance reporting, audit, workflow management as well as supporting the
various organization processes (Hashmi, Governatori, & Wynn, 2016). The primary features of
the compliance system include; performance management, organization risk management, and
project portfolio management. The solution offers its users with an opportunity to automate the
management processes, approvals, reporting as well as data collection processes. The system
also provides a publishing framework that connects the users to the existing business systems,
and therefore it’s compatible with various existing systems.

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 7.
Integrum Compliance system
It is also a cloud-based risk and compliance management solutions for different sizes or
organizations from small to the middle to large organizations and corporations. The solution
provides the organization management for establishing healthy, safety, risk and compliance as
well as environment standards within the organizations. The primary features of the compliance
system include; incident management, audit management, contractor management, reporting and
analysis, investigation management as well as risk and compliance management (Kagan,
Thornton & Cunningham, 2017). The system provides an open platform that allows its users to
integrate various organization compliance activities with the existing applications as well as
software’s
In a comparison of these two compliance systems, Integrum provides the user with more
risk management functions. It can be used for various risk management functions in the
organization as compared to the Corporater Compliance system which offers a limited number of
risk management functions (Ly, Maggi, Montali, Rinderle-Ma & van der Aalst, 2015). It is,
therefore, more efficient regarding helping the organization meet its compliance goals. The cost
of acquiring the system or solution is relatively higher than that of obtaining a Corporater
compliance system, but its benefits outweigh the cost of acquisitions. The system is also able to
be integrated into various organization management activities, and therefore it is more
compatible with the organization culture. It will, therefore, be critical in enhancing the
organization risk management through audit management to reduce the risks associated with
accounting practices of the charitable organization (Elgammal, Turetken, van den Heuvel &
Papazoglou, 2016). Through investigation management, the system will be able to help the
organization in risk identification, evaluation, and analysis and save the organization from

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 8.
increased auditing costs. Action management solutions will help the organization track the
different employee actions and be able to guide them to avoid increased cases of employee and
staff malpractices which would help in risk mitigation strategies since most of the irregularities
identified have resulted as a result of employee negligence and ignorance and especially in
recording accounts.
Recommendation
Based on the above report of the critical risk areas of Charity Care organization and the
associated risks penalties that the organization is likely to suffer, it is essential that the
organization should adopt a compliance system that will enable it to improve its performance
through increased risk management. The adoption and implementation of Integrum compliance
system will help the organization improve its adherence to various compliance requirements.

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 9.
Assessment Task 2
Implementation Planning for Integrum Compliance system
Management Information Systems Requirements for implementation of Integrum System
The application of Integrum compliance system of software to improve business over a
more extended period, the organization is required to establish various management information
systems to support the operational activities of the compliance system (Hopkin, 2018). The
particular MIS requirement for the implementation of the system includes; an Integrum server,
Integrum App Server as well as Integrum web, communication system as well as browser. The
Integrum server will be responsible for enhancing connectivity and communication with the
control panels which will be installed on the Charity Care organization (Patankar & Taylor,
2017). The development of Integrum App server will ensure that data for management and risk
control is transmitted effectively to the Integrum server. It will be the central managing element
of the compliance system with a storage module for the charity care management data and will
be able to reflect the current state of the organization and its operational activities.
The Integrum web will allow the different users of the compliance system to inspect the
state of the organization and be able to manage the user activities from a point and anywhere
(Sadiq, Governatori & Namiri, 2017). For efficiency in communication, the compliance system
will require a communication system that will be able to communicate every action of the
management as well activities of the employees that may impact the organization in one way or
the other. However, the development of a browser will be critical in helping the users the
compliance system to efficiently manage the system from any location through various devices,
in this case, the office desktops. The implementation of the compliance system is influenced by

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 10.
the structure of the organization as well as the nature of the complexity of its activities and
increased diversity of organization processes (Lou, Lin, Ding, Fu, Zhang & Xie, 2017). The
organization offers both community care services as well as computer care services. The success
of these operations is dependent on the effectiveness of the compliance system to reduce the
increased possibilities or manage risks.
Components of the Integrum Management Compliance System
The Integrum Compliance system has been able to develop various elements or features that
enable it to be the ideal compliance system for the organization.
Compliance management; this component allows the users of the stem to manage the
legal registers, operation or business permits as well as licenses. It, therefore, ensures that the
business complies with external business regulations or compliance requirements (Kalaiprasath,
Elankavi & Udayakumar, 2017). Employees and HR management tools; the system will provide
the organization with an ability to manage its employee's records such as performance reviews,
claims management, training, and qualification as well as injury management among employees.
Asset Management/Maintenance; Integrum system contains equipment and plan registers
which have been calibrated with schedules for maintenance. These registers provide the
organization with an ability to track assets and develop corrective measures or actions (Steffens,
Lichter & Moscher, 2018). Business intelligence Reporting system; this component will provide
the organization and users with a wide range of reporting templates that will enable them to
create and generate real-time reports as well as enhance the presentations of reports through
graphs, tables, and dashboards.

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 11.
Meeting Management; this component of Integrum system provides the organization with
an ability to track the agendas of organization meetings, the attendees as well as the ability to
raise actions from the conference. Contractor and supplies Management; this is very critical for
the Charity care organization which has faced concerns over the management of its computer
care activities (Nicolas & May 2017). The component has a portal that provides an opportunity
to the company contractors and suppliers to upload their documents and insurances and also
manage their assigned actions of responsibilities.
Other critical components of the Integrum system that will help in risk management include;
controlled document management, inspection and audit system, risk assessment and control as
well as incident management functions. These features allow the organization to effectively
manage a range of activities for risk management and control.
Personnel Requirements for the Compliance System
Effective integration of risk management compliance system and organizational
strategies requires the development of essential personal skills for the charity organization
(Koekemoer & Von Solms, 2018). The personnel requirements for risk compliance and
management for the charity care organization include; leadership skills, communication skills,
training skills, conflict management skills as well as evaluation skills (Eva, Prajogo & Cooper,
2017). These requirements will help in developing the staffing needs of the organization. An
effective manager for the compliance system should possess leadership skills to lead the other
staff into compliance objectives. He or she is also required to develop communication skills to
enable him, or she communicates the purposes of risk and compliance management to the
organization as well as training skills to train the other staff on compliance requirements

CHARITY CARE COMPLIANCE MANAGEMENT SYSTEMS IMPLEMENTATION 12.
(Burrows, Patel, Simpao, & McMahon, 2017). Risk management possesses a great challenge
which results in conflicts within the organization; it is, therefore, appropriate for the personnel to
have conflict management skills to help in solving any conflict within the organization.
Suitable personnel from Charity Care study
 Overall Accounts Manager – John Tomlin
 Global customer service manager – Judith Moore Computer Care Manager – Mary Taylor
 Community Care Manager – Peggy White Charity Care CEO- Joan Murphy
The overall accounts manager will be responsible for compliance management to all accounting
activities in the organization and risk mitigation. He will provide regulations measures and
ensure transparency in accounting practices in the organization. The overall customer service
manager will be responsible for ensuring external compliance with consumer protection by
ensuring that all the activities carried out by the organization meet the interest of their
consumers.
The computer care manager will be responsible for ensuring risk management
compliance for all the operational activities for the organization division offering computer care
services while the community care manager will oversee the risk compliance management for
overall functions of the community care services provided (Goldberg, Asok & Lee, 2017).
However, there is a need to have a global manager who will guide the risk compliance activities
for the organization and act as a link between all the departments and their businesses. In this
case, the Charity care CEO will be responsible for these functions.