Human Resource Management Strategies and Action Plan

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ASSESSMENT
GUIDE
Student
BSBHRM501Manage human resources
services

BSBHRM501 Manage human resources services
UNIT OVERVIEW
BSBWOR501 Manage personal work priorities and professional development
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of
human resources services, integrating business ethics.
It applies to individuals with responsibility for coordinating a range of human resource services
across an organisation. They may have staff reporting to them.
Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practices
Performance Evidence
Evidence of the ability to:
 plan and manage human resource delivery within legislative, organisational and business
ethics frameworks
 communicate effectively with a range of senior personnel
 identify and arrange training support where appropriate
 calculate human resource return on investment within the organisation
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 Identify the key provisions of legal and compliance requirements that apply to managing
human resources
 Summarise the organisation's code of conduct
 Explain human resource strategies and planning processes and their relationship to
business and operational plans
 Describe performance and contract management
 Explain how feedback is used to modify the delivery of human resources.
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BSBHRM501 Manage human resources services
INFORMATION FOR STUDENTS
General Assessment Information
This information is designed to provide you with a full overview of the tasks you need to
successfully complete to be deemed competent in this unit.
You must achieve a satisfactory performance in each of the assessment tasks in order to be
deemed competent in the relevant unit.Where necessary, the assessment tasks are divided into
parts or steps.These are designed to take you through a step by step approach to completing the
activities.
Instructions
First and foremost, please contact your assessor to discuss any necessary adjustments that may
need to be made prior to completing these tasks.The instructions for each of the assessment tasks
are logically sequenced. If you have any questions, contact your assessor immediately.If there is a
practical component to your assessment, you will need to discuss the arrangements for its
completion with your assessor in advance.
Assessment Cover Sheet
Once you have completed all of the tasks, complete the Assessment Cover Sheet, sign the
declaration and forward along with your documentation to your assessor. It should be uploaded
along with the assessment on to the RTO manager.
Submitting Assessment Tasks
All written assessment tasks must be typed and submitted with the provided cover sheet.
Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure
that assessment tasks are submitted on or before their due date.
Extensions for individual assessment tasks may be negotiated with your trainer in specific
circumstances. You must request this prior to the due date, and extensions due to illness will
require a medical certificate. Extensions will be confirmed by your trainer/assessor.
Where assessment tasks are submitted following the conclusion of the unit of competency without
a medical certificate or extension, a late submission fee for each assessment task will be charged.
Assessment Outcomes
There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires
more training and experience).
You will be awarded C = Competent on completion of the unit when you have achieved S for all
completed assessment tasks and by meeting all the performance criteria. If you fail to meet this
requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-
assessed according to George Brown College policy.
If you are deemed Not Competent by your assessor and require re-assessment, you will be
informed of the process. A fee may be charged according to George Brown College policy.
If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A
Statement of Attainment for completed units of competency will be provided.
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BSBHRM501 Manage human resources services
Your Results
Your assessor is committed to providing you with detailed feedback on the outcomes of the
assessment and will provide guidance on areas for improvement. In most instances, you should
only need to complete the sections of the assessment that were deemed not satisfactory.
However, it is important to remember that depending on the task, it may be necessary to repeat the
whole task (for example presentations or the delivery of a training session).
You are entitled to view your results at any time by asking your trainer/assessor.
Reasonable Adjustment
George Brown College supports individual differences in the learning environment and provides
‘reasonable adjustment’ in training and assessment activities to support every learner. If you have
any special needs that make it difficult for you to complete your learning or assessments, you
should discuss this with your assessor beforehand and will be provided with reasonable
alternatives to assist you to complete the required tasks such as completing tests verbally or using
an interpreter.
What happens if you do not agree with the assessment result?
If you do not think the assessment process is valid, or disagree with the decision once it is made,
or believe that you have been treated unfairly, you can appeal. The first step is to discuss the
matter with your trainer.
If you still do not agree with the results, refer to the GBC Complaints and Appeals Policy and speak
to the Student Services Team.
Support
While we may not be in a position to assist you with language training or specific LLN training, our
assessors will work with you to ensure that you are supported throughout your qualification.If you
require individual tutoring this may attract an additional fee (see Student Handbook).Support may
be offered by your assessor, or for more specialist support you may need to contact GBC
administration.
A Note on Plagiarism and Referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as
your own. Information, ideas etc. quoted or paraphrased from another source such as the Internet,
must be acknowledged with “quotation marks” around the relevant words/sentences or ideas and
the source listed in brackets. You must also list the sources at the end of your assessment.
Sources of information, ideas etc. must be provided in alphabetical order by author’s surname
(including author’s full name, name of document/ book / internet etc. and year and place of
publishing) or may be included in brackets in the text.
As a general rule it is advisable to never copy another person’s work. Should it appear that a
student’s work has been copied or does not appear to be authentic, you will be asked to speak to
your Course Coordinator and required to re-submit it. A fee may be charged according to George
Brown College policy.
Contacting the RTO
If you should need further support or assistance please do not hesitate to contact The Student
Services Team.
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BSBHRM501 Manage human resources services
ASSESSMENT
BSBWOR501 Manage personal work priorities and professional development
There are threeassessments for this unit:
1. Written Questions
This assessment consists of 10 questions to assess your knowledge how to manage resources
services in the workplace. You must answer all questions. You must submit typed responses. You
can use various sources of information including: text books, learning workbooks, other documents
and the internet but must list your sources. Your assessor will advise when this assessment is due.
2. Project
This project has three (3) tasks in which you are to demonstrate you can manage the development
and delivery of HR services in a business or one area.
A simulated business scenario is provided as the basis for this activity (SWIFT Transport). During
various tasks, you need to collect the information about business services, delivery and evaluate
the resources services in the workplace. This involves a number of tasks to be conducted over a
period of time.
There are three parts to this project:
Part A requires you to gather information about a business, including the external environment.
In Part A, you are to hold a meeting with the other ‘managers’. For this you will need to form a
group of 4 – 5 other classmates who will act in the role of managers. You will be allowed
approximately 30 minutes for each meeting.
Part B - you are to develop a strategic and development plan for human resource services.; show
the effect of external business environment on development and management of services and also
to show knowledge of diversity in the workplace.
In this part you are to participate in a role play in which you negotiate with two service providers. A
script overview is provided for each role. You must take it in turns being the HR manager and the
potential service provider for other students.
Each role play should take about ten minutes.
Part C: You are todevelop a survey form to collect feedback from the users. You can use any type
of technology to gather feedback and distribute it to the line managers, to obtain feedback. You
should distribute this to six other ‘managers’, who will be other students. Each student is to take it
in turns to complete the surveys of other students.
Ask your trainer for assistance if you have trouble with any aspect of this assessment.
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BSBHRM501 Manage human resources services
3. Case Study
In this assessment task, you will demonstrate the skills and knowledge required to manage the
integration of business ethics in human resources practices.
You will reflect on a simulated business scenario and answer a series of questions applying
analytical skills and knowledge of HR management. You will be supplied with details of a simulated
business, Swift Transport.
You will must submit written answers to your assessor by the deadline agreed with your assessor.
Assessment Schedule
Assessment Due Date
1. Written Questions
2. Project
3. Case Studies
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BSBHRM501 Manage human resources services
ASSESSMENT COVER SHEET
Student Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification:
Unit of Competency: BSBHRM501 Manage human resources services
Assessment:
☐Written Questions
☐ Project
☐Case Studies
Due Date: Date Submitted:
Ifyour assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from yourassessor.
Declaration: I have read and understood the following information at the
beginning of this assessment guide (please tick):
☐Assessment information
☐Submitting assessments
☐Plagiarism and referencing
I declare this assessment is my own work and where the work is
of others, I have fully referenced that material.
Name (please print) Signature Date
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BSBHRM501 Manage human resources services
ASSESSMENT 1: WRITTEN QUESTIONS
Read the questions below and respond in writing with the most suitable answer. There are
tenquestions. You must complete them all. Most questions require short answers although some
questions may require a more detailed response. You may use various sources of information
including your workbook, internet and other documents. Your assessor will advise when this is due.
Question 1
How does human resource planning relate to business and operational plans? Give three (3) ways.
1.Impact assessments
2.Plan execution
3.Feedback and monitoring
Question 2
Explain how the following changes in the business environment described are likely to impact on
organisation’s human resources requirements:
(a) Your organisation operates a large chain of supermarkets. Having reviewed the external
business environment, it becomes clear that the organisation is losing customers because it does
not offer customers the choice to buy their groceries online and have them delivered to the door
like other supermarket chains do. (50 – 100 words)
By reviewing the external business environment, it is important to remain competitive in
the competitive market and by providing online services to the customers for purchasing
the groceries (Gupta, 2013). Other supermarket chains also offering such services to
their customers and to remain in such competitive world it are important to provide door
to door services to the clients.
(b) Your organisation is a multinational magazine publisher that relies heavily on IT system. In
reviewing the external business environment, you become aware that there is a great deal of
competition for IT staff. (30 - 50 words)
By reviewing the external business environment, it is important to employ such staff who
possess great knowledge in the field of IT because heavily organisational work is
depend upon the IT system.
(c)Your organisation builds roads and bridges. It relies on civil engineering to carry out the work.
Having reviewed the external business environment, you find that there is a shortage of qualified
civil engineers in Australia. (30 – 50 words)
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BSBHRM501 Manage human resources services
By reviewing the external business environment, the whole organisational work is based upon
the construction process which requires qualified civil engineers in Australia, but its shortage b
directly impact over the working process of the organisations.
Question 3
Your organisation does not have a culturally diverse workforce. What could the organisation do to
ensure more people from different cultures are hired? List at least five (5) things.
1. Focus over the retention process.
2. Recruit the employees belong to the over boarder areas.
3. It is important to pay concentration to the culture of the organisation.
4. Providing more flexibility in relations the work schedule.
5. Providing diversity training.
Question 4
List the legal requirements for a checklist that HR providers would need to take into account when
providing HR services. The list should provide detail of the actual obligations and detail of specific
Commonwealth and state/ territory legislation.
1. The Fair Work Act 2009
2. Work, Health and Safety Act, 2011
3. Fair Work Amendment (Protecting Vulnerable Workers) Act, 2017
4. Privacy Act, 1988
Question 5
List the steps you would follow to develop a service agreement. For each step, describe the areas
where you might need to negotiate make an agreement more suitable for each party’s needs as
appropriate.
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BSBHRM501 Manage human resources services
1. Define the parties and services of the contract
2. Mention fees and expenses
3. After that mention the contract terms and conditions.
4. Mention provision in relation to the protecting the confidential and personal information.
5. Mention the intellectual propriety rights and cooperation provisions.
6. After that, mention indemnification provision under the contract.
7. Mention remaining miscellaneous provisions.
Question 6
Your organisation has agreed to deliver the human resources services referred to in the following
table:
Service Proposed delivery of service Indicator that service has
been properly delivered
Provide advice on
complaint handling and
conflict resolution
Initial meetings with managers
and employees. Presentations
and training sessions.
Analysis of quarterly
employee surveys shows
that in 2012/13, an average
of at least 70% employees
considered that complaints
are handled appropriately
and conflicts are properly
resolved.
Provide advice on
reducing harassment
and discrimination
Initial meetings with manager
and employees. Presentations
and training sessions
Twenty percent reduction in
complaints relating to
harassment and
discrimination in 2013
Provide advice on the
use of flexible working
arrangements
Initial meetings with managers
and employees. Presentations
and training sessions.
Five percent of employees
utilising flexible working
arrangements by July 2013.
Review equal
opportunity policies
Collection and review of
policies
All policies to be reviewed
and recommendations
made by July 2013.
Deliver programs
intended to promote
diversity in the
workplace
Initial meetings with managers
and employees. Programs
including:
- Pathways for women
- Employees as Carers
- Dignity and Disability
An increase in the
participation of women in
the workforce to at least
35% by July. All buildings to
be accessible by wheelchair
by July 2013. Complaints
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BSBHRM501 Manage human resources services
- Understanding Cultural
Differences
about discrimination due to
religion reduced by 50% in
2012/13. At least 10% of
employees who identify
themselves as carers
utilising flexible work
arrangements.
(a) Provide details of the information that needs to be gathered to allow you to monitor whether or
not each service has been properly delivered.
For successfully deliver the services, it is important to monitor that whether the services is
properly delivered or not. In this context, it is important to take appropriate feedbacks of the
employees and take suggestion of the employees for offered services (Adeoye & Elegunde,
2012). Arrange meetings with the service receivers for taking their appropriate feedbacks.
(b) List the training methods which you think would best for you and explain why you think they
would be most effective.
1. Use interactive methods- This method is effective because it provide instant feedback from
the trainees.
2. Hands on training- This method assist in providing active participation of the employees.
3. Provide computer based and e-learning training-This method provides professional platform
for building up the team.
4. Provide video training- This method assist in becxolai9nin g the complex topic with the help of
pictures band animations.
(c) What will the person/s carrying out the quality assurance role need to do?
1. Oversee the process.
2. Carry out the assessment in detail.
3. Supervise the team members.
4. Train the employees
5. Develop and monitor the quality assurance.
Question 7
You are the HR manager of an organisation that uses an external agency to deliver training
modules to employees.
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BSBHRM501 Manage human resources services
You are concerned that the agency is underperforming. They are not complying with the service
agreement government for the delivery of HR services. You decide to take remedial action.
(a) How can you find out and measure the performance?
1. By performing the self-appraisal.
2. Gather feedbacks from equals.
3. Conducting the survey of measuring the employee’s performance.
4. Prepare a checklist for identifying the deficiencies in the performance areas.
(b) If the underperformance is confirmed, what action might you take? List at least five (5) actions.
1. Provide relevant training.
2. Consider the things that motivate and inspire the employee’s for performing better.
3. Creating and developing individuals’ goals.
4. Give a reward for the improvement in the employee’s performance (Sugahara, 2018).
5. Making effective arrangement for the process of follow up with the underperforming
employees.
Question 8
What methods you can use to capture ongoing client feedback for the review processes? List at
least five (5) methods.
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