BSBHRM501: Manage Human Resource Service Learner Workbook Activities

This document is a learner workbook designed for the BSBHRM501 unit, focusing on managing human resource services. It includes detailed activities and assessments covering various aspects of HR management. The workbook begins with candidate details, assessment information, and a competency record for the assessor. It then delves into a series of activities across four main sections. These activities cover topics such as analyzing business strategies, reviewing external factors, consulting with managers, addressing diversity, developing service options, creating action plans, documenting roles and responsibilities, communicating HR information, negotiating service agreements, documenting service specifications, arranging training support, monitoring quality assurance, ensuring service delivery, and addressing underperformance. Each activity includes specific objectives, estimated time, and questions to guide the learner through the material, fostering a comprehensive understanding of HR service management. The workbook is designed to evaluate the learner's ability to apply theoretical knowledge to practical scenarios within the HR field, demonstrating competency in managing and delivering effective human resource services.

BSBHRM501
Manage Human Resource
Services
Learner Workbook
Student’s Name:
Teacher Remarks:

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Table of Contents
Table of Contents...........................................................................................................................1
Candidate Details...........................................................................................................................3
Assessment – BSBHRM501: Manage human resource service......................................................3
Competency Record to be completed by Assessor........................................................................4
Observation/Demonstration..........................................................................................................5
Activities........................................................................................................................................6
Activity 1A......................................................................................................................................6
Activity 1B......................................................................................................................................7
Activity 1C......................................................................................................................................8
Activity 1D.....................................................................................................................................9
Activity 1E....................................................................................................................................10
Activity 1F....................................................................................................................................11
Activity 1G...................................................................................................................................12
Activity 2A....................................................................................................................................13
Activity 2B....................................................................................................................................14
Activity 2C....................................................................................................................................16
Activity 2D...................................................................................................................................17
Activity 2E....................................................................................................................................18
Activity 2F....................................................................................................................................19
Activity 2G...................................................................................................................................20
Activity 2H...................................................................................................................................21
Activity 3A....................................................................................................................................22
Activity 3B....................................................................................................................................23
Activity 3C....................................................................................................................................24
Activity 3D...................................................................................................................................25
Activity 3E....................................................................................................................................26
Activity 3F....................................................................................................................................27
Activity 4A....................................................................................................................................28
Activity 4B....................................................................................................................................29
Activity 4C....................................................................................................................................30
Activity 4D...................................................................................................................................31
Activity 4E....................................................................................................................................32

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Skills and Knowledge Activity.......................................................................................................33
Major Activity..............................................................................................................................36

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Candidate Details
Assessment – BSBHRM501: Manage human resource service
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBHRM501: Manage human resource service.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each
task must be observed. You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
You should be able to demonstrate you can:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practice.
You will also need to demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

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Activities
Activity 1A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to analyse business strategy and
operational plans to determine human resource requirements
Activity What is the link between operational and strategic plans?
A strategic plan is a company layout comprising of objectives and adapting
of suitable methods to achieve the objectives. An operational plan is a
complete plan in detail which will provide each department or team with a
clear picture of methods that will help to achieve them the strategic goals.
Both, strategic and operational plan contribute towards adapting of feasible
methods of administration and executing them in order to achieve success in
a business or a non profit making business.
List at least five HR requirements that the HR department may need to source.
The five requirements are:
 Training and development
 Recruitment
 Managing employee relations
 Legal
 Payroll Systems
Explain the resource requirements for each item. The answers will vary from
organization to organization.

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Activity 1B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to review external business environment
and likely impact on organization’s human resource requirements
Activity What are the main external factors that will influence human resource
requirement?

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Activity1C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to consult line and senior managers to
identify human resource needs within their area
Activity Why is it important to consult with line and senior managers to identify human
resource needs within their area?
What can consulting with line and senior managers help you identify?
How can this information assist HR professionals?

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Activity1D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to review organization’s requirements for
diversity in the workforce
Activity Diversity in the workplace is essential; within the organization it is important to
ensure that they recruit and retain the person with the best skills and talent to
fulfil the position. This should be regardless of gender, sexual orientation, race,
religion or disability.
Name five reasons why following legislative guidelines helps to improve the
organization’s profile and provides benefits to the organization.

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Activity 1E
Estimated Time 40 Minutes
Objective To provide you with an opportunity to develop optionsfor delivery of human
resource services that comply with legislative requirements, organizational
policies and business goals
Activity Cost benefit analysis can assist you in determining the options to deliver human
resource services. What are you comparing when you calculate the CBA? What
benefits can you obtain by calculating the CBA over time?
What are the four steps of risk analyses?
What is the importance of recommendations and their relevance to groups?
What can be the impact if the human resource service options do not comply with
legislative requirements and organizational policies?
Your role is to deliver induction training to new employees. Following the
recommendations of the HR department, you offer to induct staff to your work
area. What legislative requirements would you need to know?