BSBHRM501 Manage Human Resource Services: Learner Workbook Solution

This document provides a comprehensive solution to the BSBHRM501 Manage Human Resource Services Learner Workbook. It includes detailed answers to various activities covering key aspects of human resource management, such as analyzing business strategies, identifying HR requirements, consulting with managers, addressing diversity, developing service delivery options, and creating action plans. The solutions also address communication strategies with stakeholders, service agreement development, and the importance of complying with legislative requirements and organizational policies. Each activity is designed to provide practical insights and understanding of managing human resource services effectively within an organization. Desklib offers this and many other solved assignments to assist students in their studies.

BSBHRM501
Manage Human Resource
Services
Learner Workbook
Student’s Name:
Teacher Remarks:

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Table of Contents
Table of Contents.....................................................................................................................1
Candidate Details.....................................................................................................................3
Assessment – BSBHRM501: Manage human resource service.........................................3
Competency Record to be completed by Assessor.............................................................4
Observation/Demonstration....................................................................................................5
Activities....................................................................................................................................6
Activity 1A.........................................................................................................................6
Activity 1B..........................................................................................................................7
Activity 1C..........................................................................................................................8
Activity 1D.........................................................................................................................9
Activity 1E........................................................................................................................10
Activity 1F........................................................................................................................11
Activity 1G.......................................................................................................................12
Activity 2A.......................................................................................................................13
Activity 2B........................................................................................................................14
Activity 2C........................................................................................................................16
Activity 2D.......................................................................................................................17
Activity 2E........................................................................................................................18
Activity 2F........................................................................................................................19
Activity 2G.......................................................................................................................20
Activity 2H.......................................................................................................................21
Activity 3A.......................................................................................................................22
Activity 3B........................................................................................................................23
Activity 3C........................................................................................................................24
Activity 3D.......................................................................................................................25
Activity 3E........................................................................................................................26
Activity 3F........................................................................................................................27
Activity 4A.......................................................................................................................28
Activity 4B........................................................................................................................29
Activity 4C........................................................................................................................30
Activity 4D.......................................................................................................................31
Activity 4E........................................................................................................................32

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Skills and Knowledge Activity.........................................................................................33
Major Activity...................................................................................................................36

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Candidate Details
Assessment – BSBHRM501: Manage human resource service
Please complete the following activities and hand in to your trainer for marking. This forms
part of your assessment for BSBHRM501: Manage human resource service.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed:
____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge
that it was a fair team effort where everyone contributed equally to the work completed. We
declare that no part of this assessment has been copied from another person’s work with the
exception of where we have listed or referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed:
____________________________________________________________
Learner 2: ____________________________________________________________
Signed:
____________________________________________________________
Learner 3: ____________________________________________________________

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Signed:
____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name:
_______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT
(Please circle)
If not yet competent, date for re-assessment:
____________________________________
Comments from Trainer / Assessor:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________
Assessor Signature:
________________________________________________________

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be
completed as well as the formative and summative assessments found in the Learner
Workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Each task must be observed. You will need to ensure you provide the learner
with the correct equipment and/or materials to complete the task. You will also need to
inform the learner of the time they have to complete the task; this will once again vary,
depending on the task.
You should be able to demonstrate you can:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practice.
You will also need to demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

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Activities
Activity 1A
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to analyse business strategy and
operational plans to determine human resource requirements
Activity What is the link between operational and strategic plans?
Strategic plan is about setting direction and gather information and
using it to make future plan whereas operational plan is the
comprehensive way in which each department will use the different
resources to achieve the desired goals.
Operational plan are short term and usually gores from 1-3 years
where as strategic plan are long term goes more than 3years.
List at least five HR requirements that the HR department may need to
source.
1 Assessment and development centre
2 Career Management
3 competency development process
4 Counselling
5 Discrimination, Vilification harassment advice.
Explain the resource requirements for each item. The answers will vary
from organisation to organisation.
1.Assessment Centres and Development Centres. An Assessment Centre
is a multi-method approach to selection whereby a candidate will
complete a number of different assessments that are specifically designed
to assess the key competencies for the role for which they are applying.
2. Career Management . Career development and succession planning.
An organization without career development initiatives is likely to
encounter the. Rate of attrition, causing much harm to their plans and

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programmes.
3. A competency framework defines the knowledge, skills, and attributes
needed for people within an organization. Each individual role will have
its own set of competencies needed to perform the job effectively. To
develop this framework, you need to have an in-depth understanding of
the roles within your business.
4. Counselling-: understanding and helping people who have technical,
personal and emotional or adjustment problems that usually has emotional
contents that an employee with the objective of reducing it so that
performance is maintained at adequate level or even improved upon time
frame.
5. Discrimination vilification and harassment advice-: it explained the law
under commonwealth. An employer cant diffenrtivate among there employee
in regards of race,colour,sex,age etc

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Activity 1B
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to review external business
environment and likely impact on organisation’s human resource
requirements
Activity What are the main external factors that will influence human resource
requirement?
The main factors (external) that influence human resources
requirement are as follows.
1.Socio-cultural
2.Technological
3.Economic
4.Legal

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Activity1C
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to consult line and senior managers
to identify human resource needs within their area
Activity Why is it important to consult with line and senior managers to identify
human resource needs within their area?
One of the main reason is to ensure that your internal customer is happy. An
internal customers are the employees of an organisation Customers are people
whom you have to please if they are unhappy then they can leave and have a
negative impact on an organisation.
What can consulting with line and senior manager’s help you identify?
1.Labour requirement
2.Supplyand demand
3.Any internal training required
4.Succession planning requirement
5.What needs need addressing
How can this information assist HR professionals?
They can enhance the performance of the team of an organisation as well.
The best way to do is to implement 360degree feedback with care So That
every single person know how they are working as an employee and they can
understand the strength and weakness so that they can identify the area in
which they have to improve.