BSBHRM509: Manage Rehabilitation or Return to Work Programs Assignment

This document is a completed learner workbook for the BSBHRM509 unit, focusing on managing rehabilitation or return to work programs. It includes various activities addressing key aspects such as workers' compensation, claims processing, and the rights and responsibilities of both employers and employees. The assignment covers incident reporting, claim disputes, rehabilitation provider roles, claimant rights, and the analysis of claims to determine benefits. The activities delve into legislative requirements, insurance policies, and the processes involved in the rehabilitation and return-to-work process. The workbook also includes sections for candidate details, competency records, and observation/demonstration guidelines, providing a comprehensive assessment of the learner's understanding of the unit's core concepts. The assignment covers a range of topics, including the Safety, Rehabilitation and Compensation Act, incident reporting, workers' compensation claims, and the rights and responsibilities of both employers and employees. It requires the student to analyze claims, identify the nature of illnesses/injuries, and prepare reports, as well as identify projected periods of absence and arrange rehabilitation assistance. Overall, the assignment assesses the student's ability to manage rehabilitation and return-to-work programs effectively.

BSBHRM509
Manage rehabilitation or
return to work programs
Learner Workbook

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Table of Contents
Table of Contents.....................................................................................................................0
Candidate Details.....................................................................................................................2
Assessment: BSBHRM509: Manage rehabilitation or return to work programs...............2
Competency Record to be completed by Assessor.............................................................3
Observation/Demonstration....................................................................................................4
Activities....................................................................................................................................5
Activity 1A.........................................................................................................................5
Activity 1B..........................................................................................................................6
Activity 1C..........................................................................................................................7
Activity 1D.........................................................................................................................8
Activity 1E..........................................................................................................................9
Activity 1F........................................................................................................................10
Activity 1G.......................................................................................................................11
Activity 2A.......................................................................................................................12
Activity 2B........................................................................................................................13
Activity 2C........................................................................................................................14
Activity 2D.......................................................................................................................15
Activity 2E........................................................................................................................16
Activity 2F........................................................................................................................17
Activity 2G.......................................................................................................................18
Activity 2H.......................................................................................................................19
Activity 3A.......................................................................................................................20
Activity 3B........................................................................................................................21
Activity 3C........................................................................................................................22
Activity 3D.......................................................................................................................23
Activity 3E........................................................................................................................24
Activity 3F........................................................................................................................25
Skills and Knowledge Activity.........................................................................................26
MajorActivity....................................................................................................................27

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Candidate Details
Assessment: BSBHRM509: Manage rehabilitation or return to work programs.
Please complete the following activities and hand in to your trainer for marking.This forms
part of your assessment for BSBHRM509: Manage rehabilitation or return to work programs.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed:
____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge
that it was a fair team effort where everyone contributed equally to the work completed.We
declare that no part of this assessment has been copied from another person’s work with the
exception of where we have listed or referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed:
____________________________________________________________
Learner 2: ____________________________________________________________
Signed:
____________________________________________________________
Learner 3: ____________________________________________________________

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Signed:
____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name:
_______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET
COMPETENT(Please circle)
If not yet competent, date for re-assessment:
____________________________________
Comments from Trainer / Assessor:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________
Assessor
Signature:_________________________________________________________________

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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrations and
observations:
Demonstration is off-the-job
A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have to
complete the task.
You should be able to demonstrate you can:
1. Analyse claims
2. Establish rehabilitation/return to work program
3. Monitor/evaluate rehabilitation/return to work program.
Youshould also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others

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 Get the work done

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Activities
Activity 1A
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to ensure that the organisation has
and maintains a current Workers' Compensation insurance policy (or
equivalent) as required by the applicable legislation.
Activity What does the Safety, Rehabilitation and Compensation Act (1988) give
the employer the power of?
The Safety, Rehabilitation and Compensation Act (1988) provide power to
the employees to obtain information from different authorities as well as
departments. It helps in providing the employees with an opportunity to
gain information about self as well as other people in the organisation
Where can you find an authorised Insurance provider in your State?
An authorised Insurance provider can be found in the business centre of
Canberra. The Government employees can be considered as authorised
Insurance providers so that they continue with providing safety to the
employees.
Using the Cross Border Table for your State, outline what you need to
do find out about employees going to different States.Outline at least
one State/Territory in your answer.
State Act Reference
ACT Employment connection test implemented June 2004,
section 36B of Workers Compensation Act 1951
New South
Wales
Liability of compensation implemented 1 January
2006, section 9AA of the Workers Compensation Act
1987
Northern
Territory
Worker’s employment connected with State
implemented 26 April 2007, Section 53AA of the
Work Health Act
Queensland Employment must be connected with State
implemented July 2003, section 113 of the Workers
Compensation and Rehabilitation Act 2003
South Australia Territorial Application of Act implemented 1 January
2007, section 6 of the Workers Rehabilitation and
Compensation Act 1986
Tasmania Implemented December 2004, Section 31A of the
Workers Rehabilitation and Compensation Act 1988
is the Employment connection test
Victoria Implemented September 2004, section 80 of the
Accident Compensation Act 1985 is the entitlement
to compensation only if employment connected with

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Victoria
Western
Australia
Compensation not payable unless worker’s
employment connected with WA.This was
implemented December 2004 (Part III, Division 1) of
the Workers Compensation and Injury Management
Act 1981.

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Activity 1B
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to process claims in accordance
with organisational policies and legal and insurance requirements.
Activity What document must an employer maintain to report incidents in the
workplace?
Documents such as identification card of the employee, place and time of
the event as well as the manner in which the incident had taken place need
to be maintained at the workplace. This can help in understanding the
development of the incidents at the workplace.
Once the employer is aware of an injury, what should they do?
Reporting of the injury of the employee need to be done to the supervisors.
The employee needs to be tended to on an immediate basis so that they can
minimise the injury. Ambulance can be called for in case the injury is
serious.
When is an employee eligible to claim Worker’s compensation?
An employee is eligible for claiming Worker’s compensation when he or
she loses a limb that renders him unable to work for life. At the same time,
if the worker suffers from any type of injury during workplace, which can
severely affect the working abilities of the employees need to be considered
for worker’s compensation.
Outline workers’ rights and responsibilities as an employee when
making a claim.
The rights and responsibilities of the employees include:
Right to claim compensation for the loss suffered
Right to take a long leave from work
Right to claim full salary in case it is a month long absence
Right to gain medical treatment from the office in case the incident takes
place at the office premise within working hours
What are your rights and responsibilities as an employer?
The rights and responsibilities as an employer include claiming
compensation in case of injury. Ensuring that the workplace is safe and
workers can work in it without any problems. At the same time, the
responsibility is to ensure that none of the workers find it difficult to work
and are aware of the rights that they possess.
How many days has Comcare got to make an assessment on the
claimant (employee)?

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Comcare got to make an assessment on the claimant after a month of the
injury to employee.

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Activity 1C
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to dispute claims where insurer or
organisational requirements are not met.
Activity As a representative for your employer, what are your responsibilities in
regards to the employee when a claim is made?
It is the responsibility to provide the employees with an opportunity to
claim compensation and to ensure that a fair amount is provided as
compensation. However, it is also necessary to ensure that the employees
are safe and that there are no opportunities for being injured at the
workplace.
When has the injured employee got a right to appeal a claim?
An injured employee can appeal a claim in case he or she is injured during
the working hours. Immediate claim of the employee need to be made so
that the compensation can be got at an appropriate time.
Briefly outline the process required when making a claim.
While making a claim, the process required includes:
 Make process for the claim
 Provide details about the reason for making the claim
 Ensure that relevant health insurance documents are filled
 Ensure that a proper detail about the injury is provided
 Identify the best claims that can be gained from the claim