BSBHRM509: Manage Rehabilitation or Return to Work Programs Assignment

This document is a completed learner workbook for the BSBHRM509 unit, focusing on managing rehabilitation or return to work programs. It includes various activities addressing key aspects such as workers' compensation, claims processing, and the rights and responsibilities of both employe...Read More

BSBHRM509
Manage rehabilitation or
return to work programs
Learner Workbook

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Table of Contents
Table of Contents.....................................................................................................................0
Candidate Details.....................................................................................................................2
Assessment: BSBHRM509: Manage rehabilitation or return to work programs...............2
Competency Record to be completed by Assessor.............................................................3
Observation/Demonstration....................................................................................................4
Activities....................................................................................................................................5
Activity 1A.........................................................................................................................5
Activity 1B..........................................................................................................................6
Activity 1C..........................................................................................................................7
Activity 1D.........................................................................................................................8
Activity 1E..........................................................................................................................9
Activity 1F........................................................................................................................10
Activity 1G.......................................................................................................................11
Activity 2A.......................................................................................................................12
Activity 2B........................................................................................................................13
Activity 2C........................................................................................................................14
Activity 2D.......................................................................................................................15
Activity 2E........................................................................................................................16
Activity 2F........................................................................................................................17
Activity 2G.......................................................................................................................18
Activity 2H.......................................................................................................................19
Activity 3A.......................................................................................................................20
Activity 3B........................................................................................................................21
Activity 3C........................................................................................................................22
Activity 3D.......................................................................................................................23
Activity 3E........................................................................................................................24
Activity 3F........................................................................................................................25
Skills and Knowledge Activity.........................................................................................26
MajorActivity....................................................................................................................27

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Candidate Details
Assessment: BSBHRM509: Manage rehabilitation or return to work programs.
Please complete the following activities and hand in to your trainer for marking.This forms
part of your assessment for BSBHRM509: Manage rehabilitation or return to work programs.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed:
____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge
that it was a fair team effort where everyone contributed equally to the work completed.We
declare that no part of this assessment has been copied from another person’s work with the
exception of where we have listed or referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed:
____________________________________________________________
Learner 2: ____________________________________________________________
Signed:
____________________________________________________________
Learner 3: ____________________________________________________________

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Signed:
____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name:
_______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET
COMPETENT(Please circle)
If not yet competent, date for re-assessment:
____________________________________
Comments from Trainer / Assessor:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________
Assessor
Signature:_________________________________________________________________

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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrations and
observations:
Demonstration is off-the-job
A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have to
complete the task.
You should be able to demonstrate you can:
1. Analyse claims
2. Establish rehabilitation/return to work program
3. Monitor/evaluate rehabilitation/return to work program.
Youshould also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others

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 Get the work done

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Activities
Activity 1A
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to ensure that the organisation has
and maintains a current Workers' Compensation insurance policy (or
equivalent) as required by the applicable legislation.
Activity What does the Safety, Rehabilitation and Compensation Act (1988) give
the employer the power of?
The Safety, Rehabilitation and Compensation Act (1988) provide power to
the employees to obtain information from different authorities as well as
departments. It helps in providing the employees with an opportunity to
gain information about self as well as other people in the organisation
Where can you find an authorised Insurance provider in your State?
An authorised Insurance provider can be found in the business centre of
Canberra. The Government employees can be considered as authorised
Insurance providers so that they continue with providing safety to the
employees.
Using the Cross Border Table for your State, outline what you need to
do find out about employees going to different States.Outline at least
one State/Territory in your answer.
State Act Reference
ACT Employment connection test implemented June 2004,
section 36B of Workers Compensation Act 1951
New South
Wales
Liability of compensation implemented 1 January
2006, section 9AA of the Workers Compensation Act
1987
Northern
Territory
Worker’s employment connected with State
implemented 26 April 2007, Section 53AA of the
Work Health Act
Queensland Employment must be connected with State
implemented July 2003, section 113 of the Workers
Compensation and Rehabilitation Act 2003
South Australia Territorial Application of Act implemented 1 January
2007, section 6 of the Workers Rehabilitation and
Compensation Act 1986
Tasmania Implemented December 2004, Section 31A of the
Workers Rehabilitation and Compensation Act 1988
is the Employment connection test
Victoria Implemented September 2004, section 80 of the
Accident Compensation Act 1985 is the entitlement
to compensation only if employment connected with

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Victoria
Western
Australia
Compensation not payable unless worker’s
employment connected with WA.This was
implemented December 2004 (Part III, Division 1) of
the Workers Compensation and Injury Management
Act 1981.

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Activity 1B
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to process claims in accordance
with organisational policies and legal and insurance requirements.
Activity What document must an employer maintain to report incidents in the
workplace?
Documents such as identification card of the employee, place and time of
the event as well as the manner in which the incident had taken place need
to be maintained at the workplace. This can help in understanding the
development of the incidents at the workplace.
Once the employer is aware of an injury, what should they do?
Reporting of the injury of the employee need to be done to the supervisors.
The employee needs to be tended to on an immediate basis so that they can
minimise the injury. Ambulance can be called for in case the injury is
serious.
When is an employee eligible to claim Worker’s compensation?
An employee is eligible for claiming Worker’s compensation when he or
she loses a limb that renders him unable to work for life. At the same time,
if the worker suffers from any type of injury during workplace, which can
severely affect the working abilities of the employees need to be considered
for worker’s compensation.
Outline workers’ rights and responsibilities as an employee when
making a claim.
The rights and responsibilities of the employees include:
Right to claim compensation for the loss suffered
Right to take a long leave from work
Right to claim full salary in case it is a month long absence
Right to gain medical treatment from the office in case the incident takes
place at the office premise within working hours
What are your rights and responsibilities as an employer?
The rights and responsibilities as an employer include claiming
compensation in case of injury. Ensuring that the workplace is safe and
workers can work in it without any problems. At the same time, the
responsibility is to ensure that none of the workers find it difficult to work
and are aware of the rights that they possess.
How many days has Comcare got to make an assessment on the
claimant (employee)?

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Comcare got to make an assessment on the claimant after a month of the
injury to employee.

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Activity 1C
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to dispute claims where insurer or
organisational requirements are not met.
Activity As a representative for your employer, what are your responsibilities in
regards to the employee when a claim is made?
It is the responsibility to provide the employees with an opportunity to
claim compensation and to ensure that a fair amount is provided as
compensation. However, it is also necessary to ensure that the employees
are safe and that there are no opportunities for being injured at the
workplace.
When has the injured employee got a right to appeal a claim?
An injured employee can appeal a claim in case he or she is injured during
the working hours. Immediate claim of the employee need to be made so
that the compensation can be got at an appropriate time.
Briefly outline the process required when making a claim.
While making a claim, the process required includes:
 Make process for the claim
 Provide details about the reason for making the claim
 Ensure that relevant health insurance documents are filled
 Ensure that a proper detail about the injury is provided
 Identify the best claims that can be gained from the claim

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Activity 1D
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to notify rehabilitation provider in
accordance with organisational procedures.
Activity Choose two rehabilitation providers and explain their role in the
rehabilitation process.
Two rehabilitation provides can be the first aid providers as well as the
employers. The role played by each of the rehabilitation providers is to
ensure that safety among the people are maintained and at the same time,
any relapses from the employees need to be taken into consideration so that
amendments can be made for them

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Activity 1E
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to advise claimants as to whether
their claim has been accepted.
Activity What are the rights of workers when their claim is accepted?
The rights of the workers after the acceptance of the claim are that they need
to visit the doctor that is in-charge of them. At the same time, they have the
refuse doctor treatment that is provided by the company. At the same time,
plans for return need to be made so that they can continue to work under the
organisational employment.
Do they also have the right to miss medical examinations?Why?
Yes, they have the right to miss medical examination because the employee
can seek medical examination from personal doctors. At the same time, the
missing of the medical examination can be based on the manner in which
the employee have been injured or weaknened.
How should the claimant be informed that their claim was accepted?
The claimant can be informed to accept the claim via email

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Activity 1F
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to analyse claims to identify the
nature of the illness/injury and prepare report/s.
Activity When gathering information and writing a report about the claim,
what information should an employer consider?
The employer should consider information related to the reasons for claim.
The employer also needs to understand the medical claims that are to be
made. At the same time, it is necessary to consider the work environment in
which the employer works so that they can remain safe in the workplace.
What types of benefits may the claimant be entitled to?
The claimant can be entitled to benefits such as compensation, leaves as
well as full time salary as being entitled to the workplace.
In your word words, explain the three things that will influence the
amount of benefits that the claimant will be paid.
The three things that can influence the amount of benefit that the claimant is
entitled to claim includes payment of the entire salary, leave payment as
well as compensation for the injury that is suffered while working at the
organisation.

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Activity 1G
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to identify projected period of
absence and where rehabilitation assistance is required and ensure
arrangements are made in the work team to deal with absence.
Activity In your own words, explain how team members can support the return
to work of an employee who has been injured.
Team members can provide extra motivation to the employee that has been
injured so that they can continue to work properly. At the same time, it is
also necessary that the team members be aided to heal quickly so that they
can continue to work.
What are the benefits of an early intervention for the employee?
The benefits of an early intervention can help the employees to remain active
about any form of injuries that may be incurred at the workplace. At the same
time, early intervention can provide the employees with an opportunity to
claim proper compensation in the case of work.
Do you believe that the support of senior management will impact on
the injured employee’s attitude?
The injured employee can gain confidence from the fact that the senior
management acknowledges the quick recovery. At the same time, the injured
employee can be made to understand the development of the attitude of the
employees.

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Activity 2A
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure consultation occurs
between rehabilitation provider and treating doctor.

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Activity Why is it important for the WRP and treating doctor to discuss the
injured workers case?
The WRP and treating doctor can discuss the injured workers cases by
analysing the level of injury sustained so that they can continue to work on
a treatment which can assist the workers to be able to work in a proper
manner
What is the name of the form that medical practitioners require injured
workers to sign before they will release information to another party?
Why won’t they release the information?
Workers compensation form and compensation form need to be signed by
the medical practitioners in case any injured workers need to release
information. The reason for not releasing the information is that the
confidentiality of the information is required for maintaining the safety of
the employees.

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Activity 2B
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure consultation occurs
between rehabilitation provider, relevant managers and employee.

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Activity Why is it important to ensure that consultation occurs between the
appropriate parties?Answer this question in relation to the amount of
time it takes to return to work, the less likelihood that it will occur.
Consultation between employee, employer as well as the doctors is required
so that an idea can be gained about the time by which an injured employee
can join the work. The less likelihood of returning to the work need to be
consulted among the people so that an update about the injuries can be
maintained.

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Activity 2C
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to consider job redesign, reduced
hours and alternative duties in the light of medical advice.
Activity Briefly explain in your own words, the difference between graduated
suitable program and pacing.Which one do you believe is better?
Graduated suitable duties program
A graduated suitable duties program can help students to gain a full time
employment as a student
Pacing
Pacing refers to providing students with an opportunity to gain part time
employment. This can be considered as problematic for the development of
a career
The graduated suitable duties program is better
Under case law, is a claim terminated when an employee under a fixed
term contract expires?
Yes
Must the employee be able to perform the duties for employment to be
suitable?
Yes
If the injured employee cannot perform a part of the job, what can the
employer do?
The employer can replace the employee with someone from other department
who is capable of conducting the similar job.
How can the employer identify suitable duties?
The employer can identify suitable duties by analysing the requirements of
the business and by identifying the skills they possess so that they can be
perfect suitable for the position.

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Activity 2D
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to design a
rehabilitation/returntowork program to achieve a successful
returntowork.
Activity In your own words, briefly explain the seven steps in the
rehabilitation/return to work program.
Step One
The supervisor becomes aware of an injury and discusses this with the
employee
Step Two
The supervisor notifies the case manager as early as possible that an
employee is injured
Step Three
The case manager decides whether an assessment for return to work is
needed
Step Four
The case manager initiates the assessment process
Step Five
The case manage if a rehabilitation work program is required
Step Six
The case manager and the doctor monitor and review the return to work
plan
Step Seven
After the employee returns to work the case manager closes the plan

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Activity 2E
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to obtain approval for
returntowork program by relevant managers.

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Activity What are the steps to obtain approval for the return to work program
in your organisation?If you are currently unemployed, what will
impact on the way in which approval is generated?
Step One
The supervisor becomes aware of an injury and discusses this with the
employee
Step Two
The supervisor notifies the case manager as early as possible that an
employee is injured
Step Three
The case manager decides whether an assessment for return to work is
needed
Step Four
The case manager initiates the assessment process
Step Five
The case manage if a rehabilitation work program is required
Step Six
The case manager and the doctor monitor and review the return to work
plan
Step Seven
After the employee returns to work the case manager closes the plan
The approval that is to be generated has a positive impact on the employee
since the employees can be provided with an opportunity to return to work
as well as gain compensation benefit.

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Activity 2F
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to establish rehabilitation program
with employee.
Activity What are the rights of the employee in regards to the rehabilitation
program?
The rights of the employee in regards to the rehabilitation program include
the choice of wanting to join the employment as per will. At the same time
right to claim employment in a less risky department can be considered as a
method of rehabilitation program for the employees.
Explain the process briefly if the employee fails to attend an
examination.
If an employee fails to attend an examination, then he or she may not be
able to gain the required documents for commencing work on time. At the
same time, the employee may fail to continue to seek employment in the
organisation and fail to gain compensation for the injury that has been
sustained

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Activity 2G
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to undertake risk analysis in
relation to proposed program and mitigate risk where appropriate.
Activity For the following risks, explain the consequences in terms of the
employees compensation and the risks that arise from that failure
Problem Consequence Risk
Employee fails to
participate in
return to work
policy
May not gain
employment
opportunities
May fail to claim
compensation for the
injury
Employee refuses
to participate due
to conflict with
other stakeholder
May be not
considered as a legal
employee
May not be provided
with the
compensation and
benefits of injury

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Activity 2H
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to commence program as close to
the time of the accident/illness as possible.
Activity In your own words, how can you demonstrate a culture that fosters a
return to work?
The culture has to be motivating and the employee rejoining the work need
to be encouraged so that they can continue to feel motivated at the
workplace. It is necessary to ensure that return to work be fostered by the
addition of compensation on the first day of joining the work
What processes could you consider putting in place? Choose two and
explain them?
The processes that can be considered to be put in place includes providing a
compensation benefit process so that they can gain the required or part of the
compensation upon rejoining the work. The second process can be the
motivation of the employees by arranging a welcome party for the employee.

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Activity 3A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to encourage regular
feedback/communication between provider, supervising manager and
employee.
Activity What is the importance of feedback and communication in the return
to work process?Give examples of how you can use feedback.
Feedback and communication is important as it helps to understand the
condition of the employees. Every employee need to provide feedback to
his superiors so that their health can be maintained. An example of sending
feedback is that in case of any problems related to health, supervising
manager can immediately communicate the doctor that is in-charge of the
patient.
What role does negotiation play in resolving conflict in between
stakeholders in the return to work plan?
Negotiation plays an important role in resolving conflict since the
stakeholders need to be made aware of the compensation benefits that are to
be provided to the employees so that they can join the work quickly.
Negotiation need to be made based on the dynamics that exist in the
workplace..

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Activity 3B
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to organise regular contact and
support between provider and employee.
Activity How can you ensure that regular support and contact is achieved
between the provider and the employee?
Regular support and contact can be achieved between the providers and the
employee by ensuring that emails and feedback are exchanged related to the
current health status of the employee. At the same time, the employee need
to been encouraged so that they can engage with the employees within the
workplace to understand the level of comfort in the organisation.

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Activity 3C
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to identify breaches of the
returntowork program and take remedial action promptly.
Activity Even though you are required to follow the steps in the table in Section
2.6 of the learner guide, as a manager/supervisor there are other
strategies that you can use if conflict is one of the causes of the
problem.What are these strategies?Only write the ones that you
recommend and why you would use them?
The strategies that are to be used for the negotiation of conflict include:
 Avoiding
 Competing
 Accommodating
 Collaborating
 Compromising
The reason for the choice of these strategies includes understanding the
mentality of the people so that they can be used to meet the demands of the
company. The recommended strategies can be considered as effective and
fruitful which can help in understanding the different conflict management
scenario.

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Activity 3D
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to refer returntowork program to
workers compensation authorities where breaches occur.
Activity When should you refer a breach of the return to work program to
workers compensation authorities?
The return to work program to workers compensation authorities can be
reported to be a breach in case the employee is not provided with any form of
benefit despite being injured at the workplace. The breach can be reported to
the supervisors and can be reported to the Government so that the employees
can gain extra commission.

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Activity 3E
Estimated
Time
25 Minutes
Objective To provide you with an opportunity to modify return to work program
where appropriate if it is not delivering the required outcomes.
Activity The return to work plan is not delivering the appropriate outcomes?
What steps should you take to modify the program?
Step 1: Ensure that the definition of return to work plan be understood
Step 2: Develop an outcome that helps in understanding the program
Step 3: Ensure that the program does not take place without the consent of
the employees
Step 4: Identify the time required for the employee to remain fit
Step 5: Reschedule the plan to meet the needs of the employees
Step 6: Implement the plan to understand the effectiveness of the return to
work program

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Activity 3F
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to evaluate each
rehabilitation/returntowork program at its conclusion and implement
recommendations for system improvement where appropriate.

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Activity What are the three outcomes that you should use to measure WRP
performance?
The outcomes include:
 Performance of the employees
 Stability of the employees
 Analysis of the compensation plan and its effectiveness to lure in
employees
What should you evaluate the effectiveness of in regards to your return
to work program.
The effectiveness can be evaluated based on the performance of by the
employees so that the return to work program can be improved and at the
same time ensure that the return can help to understand the fitness level of
the employee.
Using the recommendations you made in Activity 3.3 in regards to
conflict resolution strategies, assess if you believe that they are effective
and how you can use them to improve your future performance.
 Avoiding: Avoiding can be effective as it can help to sneak pass the
problems that can be cause real problems within an organisation. In
the future, this strategy can help to pass through any conflict without
much knowledge of the situation.
 Competing: In the future, competing can help to facing the problem
head on and ensure that it can help in maintaining the competitive
level between the employees.
 Accommodating: Accommodating can be effective for the future as
it can help in collecting the conflicts that exists based on which
conflict resolution can be managed.
 Collaborating: Collaboration can be effective since it helps in
understanding the level of interaction that takes place between the
employee and the employer. The negotiator can have a positive
effect on the level of interaction between the employees.
 Compromising: Compromising can be effective for the future as it
can help to bring about changes attitude of the employees and ensure
that every employee understand the problems that are created due to
conflict.

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Skills and Knowledge Activity
Estimated
Time
45 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of
the foundation skills, knowledge evidence and performance evidence.
Activity Complete the following individually and attach your completed work to
your workbook.
The answer to the following question will enable you to demonstrate your
knowledge of:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
 Rehabilitation concepts and return to work procedures
 Relevant legislation from all levels of government that affects
rehabilitation and return to work programs
 The role of workers compensation authorities and tribunal
procedures
Answer the question in as much detail as possible, considering your
organisational requirements for this.
For this activity you will need to demonstrate the process you would
follow to manage a colleague’s rehabilitation and/or return to work
program.
1. Explain how you would follow your organisation’s process for
managing the employees rehabilitation, including:
 Checking your organisation’s Workers’ Compensation
insurance policy
By considering an everyday monitoring scheme of the compensation
insurance policy
 How the worker’s claim is processed
By promoting the claim to the superiors
 Check whether the claim is in line with organisational criteria
and guidelines
Prepare a checklist that highlights the organisational criteria which
requires to be checked
 Notifying the rehabilitation provider
Email the rehabilitation provider about the changes that are to be
implemented so that employee compensation can be understood
 Consult with rehabilitation provider and treating doctor

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Ensure that qualified and the best doctors are being taken into
consideration for treating the patients
 Consider job redesign and alternative duties for the injured
employee
Train employees in a manner that they are capable of performing
multiple jobs and ensure that they can replace one another
 Obtain approval for the return to work program
Gain feedback for the return to work program so that development
of the organisation can take place
 Communicate with the employee about the plan
Provide emails to the employees or conduct meeting for the
promotion and development of plans
 Undertake a risk analysis
Risk analysis can be in the form of the employees joining the
workplace with a clear mindset and encouraged manner which can
help to understand the risks involved
 Gather feedback from the rehabilitation provider, the employee
and their manager
Feedback can be gathered by identifying the communication process
between the employee and their manager in the form of online
survey that can be circulated between the employees and the
managers
 Identify any breaches in the return to work program
The return to work program can be breached by the failure to
provide the relevant compensation benefit to the injured employees
 Evaluate the effectiveness of the program and the process
The program and process can be effective if the recommended
conflict management strategies be implemented so that the
employees can gain the required compensation for their injury
sustained

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MajorActivity
Estimated
Time
60 – 120 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of
the entire unit.
Activity This is a major activity – your instructor will let you know whether you
will complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your
competency of each element:
1. Analyse claims
2. Establish rehabilitation/return to work program
3. Monitor/evaluate rehabilitation/return to work program
You have two choices for this activity if you are working.If you are not
working it is your responsibility to complete Section B.
Section A requires you to complete a case study of the workplace.
Section B requires that you develop a report on the steps that you need
to follow to complete return to work policy.
Step One
The supervisor becomes aware of an injury and discusses this with the
employee
Step Two
The supervisor notifies the case manager as early as possible that an
employee is injured
Step Three
The case manager decides whether an assessment for return to work is
needed
Step Four
The case manager initiates the assessment process
Step Five
The case manage if a rehabilitation work program is required
Step Six
The case manager and the doctor monitor and review the return to work
plan
Step Seven

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After the employee returns to work the case manager closes the plan
In both instances, it is essential that you explain every step of the
process under the headings in Part C.
Section A
A member of your team has been injured in the workplace.Choose an
employee and explain each step of the process and refer back to your
workplace.Use the headings under Section C to assist you in developing
the return to work program
Section B
You have opened a new business. Your Health and Safety
Representative has recommended that you develop a Rehabilitation or
Return to work policy.
Section C
Both Section A and B must cover the following areas including:
1. Confirming the Worker’s compensation insurance policy (or
equivalent)
2. Processing the claim
3. Handling a dispute
4. Choosing a WRP – including what happens if the employee
rejects them
5. Advise claimants of the acceptance of their claim
6. Analyse claims
7. Identifying the period of absence
8. Ensuring appropriate consultation occurs
9. Designing the return to work plan or rehabilitation plan
a. Modifying or redesigning – when appropriate
b. Obtaining approval for changes
10. Risk analysis and resolution process
11. Commence program – when and why?
12. Importance of:
a. Feedback and communication
b. Regular contact
c. Breaches and remedial action
13. Evaluating the program for its effectiveness.
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