Detailed Report on Knowledge Management System (BSBINM501)

This report provides a comprehensive overview of knowledge management within an e-commerce context. It explores the impact of technological, environmental, and structural changes on businesses, emphasizing the need for employee skill development through training programs. The report details the implementation of a new e-commerce system, outlining the roles of various employees, including system administrators, managers, and HR personnel. It addresses challenges related to globalization, productivity, and organizational culture, and highlights the importance of communication and employee satisfaction. The report also includes a memo to employees regarding technological advancements and the importance of embracing change. Finally, it discusses key performance metrics, stimulating innovation, and the challenges organizations face in adapting to change, stressing the need for employee training and adaptation to achieve organizational goals.

Running head: KNOWLEDGE MANAGEMENT 1
Knowledge management
Name:
Institutional affiliation

KNOWLEDGE MANAGEMENT
Knowledge management selected: E-commerce.
The system involves presenting products on the website and receiving the order. Most modern
business processes are done via the internet. Services such as marketing, e-business are known as
a web-based enterprise. The method also involves a new market and customers. Finally, the
entire venture includes coming up with a perfect way of combining computers and web
application many multinationals companies’ sales product and services via the internet.
Based on the technological changes, environmental changes and structural changes, it is vital for
employees to be equipped with skills that can enable them to adapt to this changes for the
attainment of the organization's goals in time. For improving these skills, the company can
organize various training and development programs that will engage all the employees.
Employee to be included in the system:
 System administrator.
 Manager.
 Human resource personnel
 Technical team
 Database admins.

KNOWLEDGE MANAGEMENT
Report:
Executive summery.
This report presents a detailed description of how technology can be implemented in the
company. Technology helps in improvement of the beneficiaries of the cooperate operations for
example, beyond the standards office and the mobile phones, the organization gets to understand
the challenges of implementing information system and customize a software operation running.
Introduction and body
As a company, the technological plan involves the collection of scientific knowledge, the
skills and techniques the process and the methods which help in facilitating and creation of the
technical system. The organization issue in this aspect point to a variety of concerns with a
primary focus of donating and implanting a new system. In implementing this kind of
technology, we must take a close study of the persons, groups and structural behavior within the
organization. Technology helps in improvement of the beneficiaries of the cooperate operations
for example, beyond the standards office and the mobile phones, the organization gets to
understand the challenges of implementing information system and customize a software
operation running. To realize any tangible improvement, we must use technology efficiently so
that the company will have the ability to reduce the time they need to complete the new system.
The results, therefore, must influence organizational behaviors very easily.
Another information management issue is the general lifestyle of our company. The lifestyle
involves several aspects that make it unique and outstanding in its way. It clearly shows that our
company organizational culture as a means through which the employee will interact with each
other and channel their views to the company. From this achievement, our management gets to

KNOWLEDGE MANAGEMENT
design and develop purchase and install a new system. Some of the challenges that the
organization will face include improvement of the quality and productivity of globalization.
Question 2.
The human resource: he uses the system to track employee operations within the organization.
Information system analyst: he or she uses the system to safeguard the entire department within
an organization.
The information system technicians: use the system to learn so that he can fix any problem that
may be experienced in the system. This people need to enhance them learning skill through
acquisition of information technology concepts and managerial needs.
Resource Requirement(s) for the training
Human Example: SME trainer for two days
(etc.)
Financial Money is required to pay Trainers
Physical This is the exact location for the training
Time Allocate enough time for the training.
Human: human resource has been used continuously to increase the level of productivity in the
past few years. This is because one of the key objectives is to improve the employee’s future
orientation. The use of SME trainer would enhance productivity, and this dictates how long an
organization would sustain themselves.
Financial:

KNOWLEDGE MANAGEMENT
The financial proposal is a critical aspect of any company. This explains the way finances will be
used in the organization to manage its personnel and address the concerns of the entire
employees. If the management maintains a good relationship with its staff, there will be a good
relationship with those staff, but if their relationship is terrible, then there will be a lot of
conflicts. The employee will get more morale to produce better results. The management can
use communication strategies to improve communication with the employee and let them be
aware of the development that is taking place within the organization. Finally, the administration
should put emphases on the reduction of employee turnover. This can act as a way of making a
part in the career development.
Physical:
The management should come up with a spirit of search and growth. In these remarks, they will
identify better places the employee will train and enhance their growth as well as their talents.
Stagnation and mediocracy may destroy employee talents and skills. The primary responsibility
of the management is to set achievable goals with the aim of realizing the ability of their
employee. If this is done, then the productivity level will increase tremendously.
Time:
It is important to understand that time is a resource that depicts a key player in information
management. Time, therefore, determines the initiatives that the operators and managers of the
information system used in assessing the progressing and productive work from the other
members who are devoted to delivering their best in the task given. A wider focus to the
employee will be able to identify the talents information system teams, motivations and
providing more equitable time for achieving the mission they need to meet.

KNOWLEDGE MANAGEMENT
Question three.
Memo
To: all the employee:
From: all the mangers
Date:
Dear members:
Ref: Technological advancement.
Due to the enhancement I technology, environmental requirement, and structural changes, you
are therefore informed that every employee and executive are supposed to have a skill that will
enable them to adopt these changes effectively. To help improve these skills, the company can
organize training and development programs induction socialization and development based on
the organizational request. Since our main aim as an organization is to remain relevant and
updated in technology, change and innovation remain a key requirement to all of us
(Xiaojun,2017). Through innovation and change, our organization will be capable of competing
favorably in the market place and maintain a flexible and continuously improve their ability and
service. The primary challenge for this organization is how to stimulate the employees to accept
and tolerate change. The implementation of these systems is a critical factor to various states,
and they present a process on how to achieve some of those application processes. Therefore I
urge all of us to embrace this change and take this memo very serious because it pertains to your
future progress.

KNOWLEDGE MANAGEMENT
Question 5
It is tough to achieve quality to an extent to which an organization needs it or expect it. However,
customers must be satisfied with a specific aspect of services offered by the CRM aspects. Some
key performance metrics include:
Reliability of product failing within a particular period, the general character of the product for
instance surface finishing, durability which is the measure of goods life about the economic and
technical perspective. All these aspects are measured and collected through an integrated
computer system and an existing market for first driving of information management today. It is
very changing to respond to technological needs when there is a demand. In some cases, it even
affects the organization.
Number six
Stimulating Innovation and Change
Most of the organizations in the world find the standard quest one of the most challenging issues
to relate. In this relation, the art of change and innovation become an essential requirement.
Through innovation and change, the organization grows capable of completing a favorable
condition in the market place. The main changing issue for an organization is how to stimulate
this change to employees to enhance their creativity and tolerance. A challenge is experienced
when one organization develop a system then passes it to another person for the usage. The user
does not have or have very little knowledge of operating this system.
In some cases, the user or organization does not have the willingness to take responsibility
whenever there is an evolution. This evolution will include maintenance for bugs and small
enhancements which will focus mainly on adaptation and migration which will improve the

KNOWLEDGE MANAGEMENT
general performance of a department and an organization in the long haul. In this regard, the
person in charge of this implementation must come in and demonstrate and take full
responsibility for this system. Due to technological changes and environmental changes, the
employee is required to adopt all the changes appropriately to achieve organizational goals
(Laudon & Laudon, 2016). To improve these skills, the company should organize various
training and development programs which will help employee socialize and exchange careers
ideas. This will make the employee appreciate the change in the technological overview. This
portrays an organization culture through which the employee interact with each other and can air
their views and feeling to each other.

KNOWLEDGE MANAGEMENT
References
Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education
India.
Xiaojun, Z. (2017). Knowledge Management System Use and Job Performance: A Multilevel
Contingency Model. MIS Quarterly, 41(3).