BSBINM501: Information or Knowledge Management System Workbook

This document is a comprehensive Learner Workbook for the BSBINM501 unit, focusing on managing information and knowledge management systems. It includes detailed instructions for learners, assessment guidelines, and requirements. The workbook is structured with various activities, checklists for assessors, and summative assessments covering skills, knowledge, and performance. It also incorporates observation/demonstration components, a third-party guide, and workplace documentation. The assessment process emphasizes active participation, addresses plagiarism and collusion policies, and outlines competency outcomes, including resubmission opportunities. The workbook provides candidate details, declaration forms, and supplementary oral questions, along with a competency record for the assessor. The document also covers appeals processes and recognizes prior learning and special needs considerations. This workbook is designed to guide learners through the assessment process, ensuring they meet the required performance criteria for the unit.

BSBINM501
Manage an information or
knowledge management
system
Learner Workbook

Table of Contents
Table of Contents.............................................................................................................................1
Instructions to Learner.....................................................................................................................3
Assessment instructions................................................................................................................3
Assessment requirements.............................................................................................................6
Candidate Details.............................................................................................................................7
Assessment – BSBINM501: Manage an information or knowledge management system.............7
Observation/Demonstration............................................................................................................8
Third Party Guide.............................................................................................................................9
Third party details (required information from the learner).........................................................9
Activities.........................................................................................................................................10
Activity 1A....................................................................................................................................10
Activity 1A checklist – for assessor..............................................................................................11
Activity 1B....................................................................................................................................12
Activity 1B checklist – for assessor..............................................................................................13
Activity 1C....................................................................................................................................14
Activity 1C checklist – for assessor..............................................................................................15
Activity 1D...................................................................................................................................16
Activity 1D checklist – for assessor..............................................................................................17
Activity 1E....................................................................................................................................18
Activity 1E checklist – for assessor...............................................................................................19
Activity 2A....................................................................................................................................20
Activity 2A checklist – for assessor..............................................................................................21
Activity 2B....................................................................................................................................22
Activity 2B checklist – for assessor..............................................................................................23
Activity 2C....................................................................................................................................24
Activity 2C checklist – for assessor..............................................................................................25
Activity 2D...................................................................................................................................26
Activity 2D checklist – for assessor..............................................................................................27
Activity 2E....................................................................................................................................28

Activity 2E checklist – for assessor...............................................................................................29
Activity 3A....................................................................................................................................30
Activity 3A checklist – for assessor..............................................................................................31
Activity 3B....................................................................................................................................32
Activity 3B checklist – for assessor..............................................................................................33
Activity 3C....................................................................................................................................34
Activity 3C checklist – for assessor..............................................................................................35
Summative Assessments................................................................................................................36
Section A: Skills Activity...............................................................................................................37
Summative Assessments: Section A checklist..............................................................................39
Section B: Knowledge Activity (Q & A).........................................................................................40
Summative Assessments: Section B checklist..............................................................................41
Section C: Performance Activity...................................................................................................42
Summative Assessments: Section C checklist..............................................................................43
Workplace Documentation – for learner........................................................................................44
Workplace documents checklist..................................................................................................44
Supplementary Oral Questions (optional) – for assessor................................................................45
Competency record to be completed by assessor...........................................................................48

Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment
task and the terms and conditions relating to the submission of your assessment task. Please
consult with your trainer/assessor if you are unsure of any questions. It is important that you
understand and adhere to the terms and conditions, and address fully each assessment task.
If any assessment task is not fully addressed, then your assessment task will be returned to
you for resubmission. Your trainer/assessor will remain available to support you throughout
the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and
knowledge of the overall unit of competency. When undertaking any written assessment
tasks, please ensure that you address the following criteria:
 Address each question including any sub-points
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word processed
 Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active
participation is completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own.Plagiarism is a serious act and may result in a learner’s
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor.The following list outlines
some of the activities for which a learner can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another learner
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used,
including assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be
organised to discuss this with you, and further action may be taken accordingly.

Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact,
the result in whole or in part of unauthorised collaboration with another person or
persons. Collusion involves the cooperation of two or more learners in plagiarism or
other forms of academic misconduct and, as such, both parties are subject to disciplinary
action. Collusion or copying from other learners is not permitted and will result in a “0”
grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office.
Handwritten assessments will notbe accepted (unless, prior written confirmation is
provided by the trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory
(requires more training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner
will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of
competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your
assessor and will be given another chance to resubmit your assessment task(s). If you
are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of
competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues.We retain this right
at any time, including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with
strict confidence, in accordance with the law.However, you are responsible for ensuring
that you do not provide us with anything regarding any third party including your
employer, colleagues and others, that they do not consent to thedisclosure of. While we
may ask you to provide information or details about aspects of your employer and
workplace, you are responsible for obtaining necessary consents and ensuring that
privacy rights and confidentiality obligations are not breached by you in supplying us
with such information.

Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not
happy with your assessment and/or the outcome as a result of that treatment, you have
the right to lodge an appeal.You must first discuss the issue with your trainer/assessor.If
you would like to proceed further with the request after discussions with your
trainer/assessor, you need to lodge your appeal to the course coordinator, in writing,
outlining the reason(s) for the appeal.
Recognised prior learning
Candidates will be able to have their previous experience or expertise recognised on request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately .

Assessment requirements
Assessment can either be:
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration
documentmust be completed by the agreed third party.
Third parties can be:
 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining
competency.
The assessment activities in this workbook assess aspects of all the elements,
performance criteria, skills and knowledge and performance requirements of the unit of
competency.
To demonstrate competence in this unit you must undertake all activities in this
workbook and have them deemed satisfactory by the assessor. If you do not answer
some questions or perform certain tasks, and therefore you are deemed to be Not Yet
Competent, your trainer/assessor may ask you supplementary questions to determine
your competence. Once you have demonstrated the required level of performance, you
will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to
resubmit your assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment
policies as provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please
contact your assessor to discuss your options. You have the right to formally appeal any
outcome and, if you wish to do so, discuss this with your trainer/assessor.

Candidate Details
Assessment – BSBINM501: Manage an information or knowledge
management system
Please complete the following activities and hand in to your trainer/assessor for
marking. This forms part of your assessment for BSBINM501: Manage an information or
knowledge management system.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work
with the exception of where I have listed or referenced documents or work and that no
part of this assessment has been written for me by another person. I also understand the
assessment instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below:
This activity workbook has been completed by the following persons and we
acknowledge that it was a fair team effort where everyone contributed equally to the
work completed. We declare that no part of this assessment has been copied from
another person’s work with the exception of where we have listed or referenced
documents or work and that no part of this assessment has been written for us by
another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements
through observations or demonstrations. Your trainer/assessor will have a list of
demonstrations you must complete or tasks to be observed. The observations and
demonstrations will be completed as well as the activities found in this workbook.
An explanation of observations and demonstrations:
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Demonstration is off-the-job

A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise.
Your trainer/assessor will inform you of which one of the above they would like you to do. The
observation/demonstration will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
trainer/assessor will ensure you are provided with the correct equipment and/or materials to
complete the task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate the skills, knowledge and performance criteria required for
competency in this unit, as seen in the Learner Guide.

Third Party Guide
You should supply details of the third party to the assessor before you commence the
activities (see below), unless the assessor has already selected a third party themselves.
The assessor can then contact the third party in instances where they require more
evidence to determine competency, or they cannot observe certain tasks themselves.
The reasons to use a third party may include:
 Assessment is required in the workplace
 Where there are health and safety issues related to observation
 Patient confidentiality and privacy issues are involved.
If you are not employed, or able to complete demonstrative tasks in the workplace, you
will need to inform the assessor. They will be able to provide you with a simulated
environment in which to complete these tasks.
We would prefer that, wherever possible, these be “live” issues for your industry and
require application of the principles that you are learning as part of your training.Where
this is not possible, you and your third party should simulate the activity tasks and
demonstrations that you believe would be likely to arise in your organisation or job role.
Third party evidence can also be used to provide “everyday evidence” of tasks included
in your work role that relate to the unit of competency but are not a part of the formal
assessment process.
The third party is not to be used as a co-assessor – the assessor must make the final
decision on competency themselves.
Documents relevant to collection of third party evidence are included in the Third Party
section in the Observations/Demonstrations document.
Third party details (required information from the learner)
A third party may be required for observations or demonstrations; please provide
details below of your nominated third party and obtain their signature to confirm their
agreement to participate. This information will be required by your trainer/assessor in
advance of arranging any future observations or demonstrations.
Third party name: ______________________________________________________________
Position of third party: ______________________________________________________________
Telephone number: ______________________________________________________________
Email address: ______________________________________________________________
Declaration for nominated third party
I declare my intention to act as third party for (learner’s name here)
__________________________
Third party signature: _____________________________________ Date: ___________________
Activities
Complete the following activities individually or in a group (as applicable to the specific activity and
the assessment environment).
Where applicable, a signed observation by either an approved third party or the assessor will need
to be included in these activities as proof of completion.

Activity 1A
Estimated
Time
15 minutes
Objective To provide you with an opportunity to know how to identify learning needs of
relevant personnel and stakeholders for input into and use of an information or
knowledge management system.
1. Identify five learning needs which are relevant to personnel and
stakeholders in your organisation.
Stakeholders in an organisation represent the users, acquirers and also
customers and they constitute an important part of the business
enterprise’s overall operations. In order to identify the essential
requirements to improve performance in cost effective way,
organisations conduct training or learning need analysis. It consist of
three stages:
 Managerial and technical skills to handle the Organisational
Needs
 Task Analysis to identify the knowledge and skill gaps
 Information on Individual Needs gathered from performance
appraisal reviews.
2. Give examples of five personnel or stakeholders who may need training or
help using information and knowledge management systems.
 Human Resource Managers
 Team Leaders
 Research Assistants
 Instructors and Demonstrators
 Learners
3. Define information/knowledge management systems, briefly explaining
what it is, how it used, and what it is used for.
Knowledge Management is an integrated system that encourages knowledge
creation and sharing among employees to support their endeavours in a
competitive global market.
The purpose of Utilising a Knowledge Management System is to build a systematic
structureto meet the mandatory strategic requirements for achieving sustainable
organisational development.
Knowledge Management System makes use of tangible intellectual assets and
their diverse experience to accumulate contextual information with expert insight
to assess novel situations and employ it toenhance the intellectual competence.