BSBINM601 Advanced Diploma: Managing Knowledge for Decisions

This assignment solution for BSBINM601 Advanced Diploma of Leadership and Management focuses on managing knowledge and information to solve business problems. It covers various activities, including using staff and customer feedback, business performance data, and reliable information sources to identify, define, and analyze business issues. The solution provides examples of business problems, information access methods, and the importance of formal and informal networks. It also addresses the process of ensuring valid and reliable information for decision-making, risk management, and the use of quantitative methods. Furthermore, the assignment delves into organizational guidelines for decision-making, information system updates, and communication strategies to ensure information is up-to-date, accurate, relevant, and sufficient. The RACI chart exemplifies task management responsibilities within an organization.

BSB61015
Advanced Diploma of Leadership and Management
Assessment Guide
BSBINM601 Manage knowledge and information

Assessment 1: Activities
This assessment consists of twenty-eight (28) activities to assess the student’s knowledge of this
unit.
Instructions for Students
Students must answer all questions. Most questions require short answers although some
questions require a more detailed response. Students may use various sources of information
including textbooks, learning workbooks, other documents and the internet and they must list
their sources.
ACTIVITY
1A Give an example of how you could use staff feedback to understand and solve a
business issue.
The implementation of the technology is a new aspect of the business which is
resisted by employees. This affecting the business at this time the feedbacks of the
staff is considered and understanding this helps in managing the problems.
Give an example of how you could use customer feedback to understand and
solve a business issue.
Customers feedback has helped the organisation in providing the services to new
prospects in an effective and appropriate manner (England & Harriss, 2016).
Give an example of how you could use business performance data to
understand and solve a business issue.
The business performance data provides guidance, this helps the organisation in
making decisions appropriately.
1B With reference to staff feedback, customer feedback, and business
performance data, give an example of how you would identify, define and
analyse a business problem or issue.
The feedbacks will assist the organisation in identifying the issues and problems of
the business as in their reviews there will be several drawbacks and pitfalls that will
get identify.
1C Give three different examples of business problems you could encounter at
work and for each one, identify the sources of information you would need to
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access in order to make a decision on the best course of action.
Team working- Internet and guidance of higher authority
Customers services- Feedbacks and their reviews
Disputes- Previous experiences.
1D Identify three reliable sources of information that you could use for work. For
each one, explain why it is reliable.
 Professional articles- This is reliable because it is availing the information
from the scholar’s viewpoints.
 Websites and blogs- The views and understanding of experts can be
understood here (Hewson & Stewart, 2016).
 Peer-reviewed articles- This is practice-oriented data and information which
is very reliable to gather required data.
1E Identify three different pieces of information that are relevant to your
workplace and for each, identify an official and authoritative source you would
access to learn more about this information.
Explain why each source is reliable and identify who is responsible for writing
and maintaining the information at the source.
 Information from business performance- The management is responsible for
maintaining this. The reliable is not possible to be attained as biased
situations can be faced.
 Information from customer’s feedbacks- The reliability is high and the
customers will be writing it and are maintained by the CRM team.
 Information from stakeholder’s views- The reliability of this is also very
high as this is assisting in attaining valid information. The managers of
different departments are responsible for this.
1F In what different ways can you access information?
Describe the importance of formal and informal networks and how they are
utilised to access knowledge or memory not held in the system.
How can you gain a better understanding of how knowledge management
affects the daily tasks of different members of staff? What type of information
might you need to ask about in order to review corporate knowledge?
The direct and indirect way the data and information can be able to get accessed.
The formal and informal manner is the way through which the information can be
attained. This both are an important aspect which is assisting the management to
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retrieve the accessible data and information. This is important as the information
that could not be attained easily can be obtained by the organisation in an effective
manner with the right use of these techniques (Vempaty, et. al., 2014).
Experiencing the corporate world will provide a better understanding and
knowledge of the management effects and impacts. The corporate information can
be accessed through the corporate world.
2A Identify a business problem you would need to gather information to solve.
List the objectives of this analysis and show how these help you make an
informed decision.
The resistance of employees is the business problem for which sources are very
much needed.
Objectives
 To understand the need for a management system
 To determine the ways to make decision and choices.
 To extract reliable and valid information or making decisions.
2B Give an example of how you could identify a pattern or trend and interpret
information to determine the cause and effect.
The current and the past performance will be analysed and according to that, the
coming situations will be understood. Knowing this the organisation pattern will be
selected and fishbone pattern is best used to understand the cause and effect
relationship.
2C Give an example of how you would use statistical analyses to make an
interpretation.
I will use the monitoring process for the statistical analyses in the organization. it is
helpful to identify different issues and problem. We can find out a different bug in
the system and we can remove them by understanding (Dumais, et. al., 2016).
2D Identify a business issue and a potential solution. Ask three ‘what if’ questions
of the solution and write your response to each.
Is the solution viable? Why?
The quality issues are the major issue or problem in the organization or business.
the quality of the product and services can be improved by the organization. The
quality of the product and services can be measured by the feedback which is
provided by the customers.
2E With reference to a problem and a solution, explain how you would structure
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the subsequent documentation, in terms of content, form, and style.
The featured problem and solution may be a previously used example or a new
one; in any case, you should provide a brief outline of these.
Problem- Employee’s resistance
Solution- Change management system
The structure will be documented in the form of a report and this will be presented
to the respective people. This is assisting the organisation to manage the work and
along with this, the solution will be presented in a detailed form to manage the
problems.
2F Give two different examples of how you could adjust information management
systems and decision support systems to meet your processing objectives.
 Making the decisions and record maintenance by manually the adjustment
can be made by the company.
 Implementing new system and software the adjustments can be done.
3A Explain the process you would follow in order to ensure that sufficient valid
and reliable information is available to support a decision.
Understanding the information’s basic needs, then making a set framework to
perform the work and then evaluating the gathered information id it avails positive
outcomes, then it can be defined that the information is sufficient and valid.
3B What different options do you have when you have identified a risk if
eliminating the risk is not an option? Briefly describe each.
The SWOT analysis is used in the organization to identify different risk factors in
the organization. The SWOT is used to remove the risk factors from the
organization by understanding them.
3C Identify a quantitative method and give a brief outline of it. Give an example
of how you would apply this method in making a decision on an identified
business issue.
The quantitative method is used by a different organization or business which is
used to collect different information and data (Kogan, et. al., 2012). The
quantitative method includes different data from internal and external sources.
3D Identify three different types of information you may have to consult others
about. For each, explain what the information is, why you need it, who you
would contact and whether they are internal or external to your company.
The organization contains three main types of information and they are internal
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information which is used to included finance and budgets related information.
Second in external information which is used to contain the customer related
information and last is source information which is used to include stakeholder
related information
3E Create an RACI chart for at least three tasks at your organisation. You should
state who is responsible, accountable, who to consult and who to inform.
RACI Chart
Activity
Team member
Management Managers
are
responsible
Leaders are
accountable
Managers
will consult
with leaders
The
information
will be
availed to top
management
Training Training
manager is
responsible
Trainer is
accountable
Training
manager
will ask for
anything
from a
trainer
Information
will be
availed to
management
Monitoring The
supervisor
is
responsible
The immediate
leaders/supervisor
are accountable
Employees
can consult
with the
supervisor.
The
information
will be
availed to the
organisation’s
management
and higher
authority
What should you do if you are unsure if you can make a decision or not?
It is very necessary for the management to take appropriate decisions and choices if
not made then it becomes must to consult the senior authority and discuss the faced
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issues and problems in the proper manner to attain solutions for the problem.
3F Explain your organisation’s guidelines and procedures for making decisions to
resolve business issues.
There should be no biases. The information will be critically analysed. The data
will be gathered from reliable sources. The privacy aspects will be considered. All
these are taken into notice while making the decisions.
How does your business ensure that decisions are consistent with
organisational objectives, values, and standards?
From the result and outcome of the performance, the organisation will be ensuring
the consistency of decisions with objectives, standards, and values (Crook, et. al.,
2012).
3G Give an example of a business problem you could have to make a decision
about and suggest what could happen if the decision was not taken within the
designated timeframe.
The resistance of the employees is one of the major issues and problems of the
business. For this, it is very necessary for the management to take effective and
appropriate decisions. If the decisions are not made and get done as per the set
framework then there are several issues and problems get arise and most important
the management will not get done in the proper way.
4A Explain how your organisation manages the advice and documentation needs
of its personnel, in terms of location, format and timeline requirements.
With the proper planning and management system, the organisation is managing all
the activities and advice regarding all the mentioned aspects.
4B Explain your organisation’s procedures for updating information systems.
Why are they effective?
Updating all the software, the organisation will be able to update the information
system. This is very effective as the software are having all the system requirements
so as per the need and requirements the organisation can make updates.
4C Explain how you would test your organisation’s information system to ensure
that it supports the information requirements of decision makers?
The result and the outcome of the input made will make all understand the
effectiveness of the information system in making decisions making.
What would you test?
The results and outcome will be tested.
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How would you determine its usefulness?
By positive results of the organisation the usefulness can be determined.
When are tests completed?
Within a week the test will get completed.
4D Explain your process for ensuring that the information you are going to
communicate is up to date, accurate, relevant and sufficient for the recipient.
You should answer in terms of before, during and after you create your draft.
 Making the information understand in the proper manner
 Providing real examples for making understand its effectiveness.
 Availing the data accurately.
 Reviewing the data and making it clear to the recipient.
4E What is your organisation’s communication plan? Identify one plan or an
element of a plan and explain:
 Determining the product
 Respective audience identification
Determining the secondary level audience (Boud & Molloy, 2013).
 Setting up of the goals
 Working upon the messages
Knowing about the product is the element for which-
 Who the recipient is- Customers
 Who is responsible for sending the information? - Marketing team
 What needs to be communicated- Details about the products, prices,
quality, and offers.
 Why is this information communicated to this recipient? – So that
recipient can make their decision appropriately.
4F How do confidentiality and privacy laws affect the communications used by
your organisation? Identify one aspect of communication that is subject to
these requirements and explain how it is affected and how you communicate
compliantly in this instance.
The confidentially and privacy laws many times affect the communication system
of the organisation as this will not allow the core and private things to get shared
with others. But there are situations where the information must have to be shared
so as to make any decisions or choices.
The decision of implementing new technology in the firm is getting influenced by
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the privacy law as there are situations where people have shared their personal
views but it is too personal that it could get shared to the management and decision
go hampered with this.
4G What is your organisation’s procedure for reviewing and updating
communication plans?
 Assessing the current plan
 Assessing the needs
 Developing the strategies
 Analysing strategies and plans
 Implementing
 Evaluating and examining
4H Identify three different kinds of communications your organisation could use
and for each, suggest which technology would be the best medium for that
communication, in terms of quality and efficiency.
 Telephonic communication- Wire and wireless technologies
 Email- Wireless
 Face to face communication- Internet.
4I Identify an example of corporate knowledge for each of the three areas:
 Copyright- The contents and elements of the movie cannot be copied as it is
authenticated and has a copyright.
 Intellectual property-
 Technology- Cloud computing is one of the corporate knowledge.
And explain how these affect your organisation.
The three mentioned elements are very important and this is having a great impact
on the business as these are the legal aspects which provide the company the surety
that it is carrying out its activities in a legal and valid manner (Bateh, et. al., 2013).
What steps are taken to gain and secure this corporate knowledge?
 Setting objectives
 Preparing plan
 Setting priorities
 Assessing current state
 Building up the knowledge through information.
 Implementing
 Assessing and monitoring.
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What would happen if each one was lost because it was not recorded and
secured?
If any of the steps get lost then there will be improper management and the
corporate knowledge could not be able to get attained in a successful manner as per
the need and requirements.
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Assessment 2: Skills and Knowledge Activity
Student Instructions:
Complete the following individually and attach your completed work to your workbook.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
 Existing and emerging technologies and how they can be used in knowledge and
information management
 Statistical analysis and other quantitative methods commonly used in decision
making
 Key features of management information systems and decision support systems
 Risk management plans to determine acceptable courses of action
Complete the task outlined below ensuring you cover all the required criteria in your report.
1. Identify a problem that could occur in your organisation that needs to be resolved.
For this activity, you will write a report explaining how you identified and resolved this
problem.
Report
In an organisation there are several operations and activities that are needed to be performed so
that the set standards and objectives of the firm can be able to get attained in the proper and in
an effective manner. There is a high need for management system as to handle all the problems
and issues that come across the business activities and operations. The level of employee’s
performance has to lead to think of the management that there are some issues and problem in
the firm. The performance is not getting performed in the required manner, this has been
analysed by the recordings that are been made by the leaders and superiors of the company
about the employees. The analysed problem is that the employees are not satisfied with the
working pressure condition of the firm. This is making the employees frustrated and they start
resisting to the work culture. The information and data have been gathered to understand the
problem is very reliable as this has been attained from the reliable sources. It has been critically
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analysed that the sources of information are reliable and valid. The internet was also a source
that has been used by the management so that the information and more detail about the
company’s performance can be able to get access in a systematic manner.
The statistical tools also used to determine the actual facts and figures of the company so that
the decisions and related strategies can be made. The understanding of the data and collected
data can be analysed and has been presented in the systematic and proper manner as a report.
The management system has been used to collate and record the available information and data.
This has helped in making proper records. Along with this the data and information have been
effectively analysed to determine the possible risk and threats. After analysing the problem that
is related to the employee’s resistance, it has been understood that there is a high need for
management of the entire planning and system. The information then has been provided to the
top management who consulted with the consultant for advice and suggestions. Understanding
it, the organisation's guidelines have been updated and flexibility in working was strategies and
then the working and operations are accomplished in timely and proper manner.
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