BSBINN501 Diploma: Analyzing Innovation Systems at Victory Sports

This assignment presents a case study analysis of Victory Sports Australia, a leading supplier and manufacturer of sports materials and equipment. The company aims to improve its knowledge management system to better manage information, enhance customer satisfaction, and increase profitability. The analysis identifies gaps in retaining employee expertise and improving customer relations, which led to considering the implementation of a new knowledge management system. The study also acknowledges operational delays and outdated legacy systems as challenges. The proposed innovation area focuses on improving the business operation system, particularly in managing customer information and strengthening customer-organization relationships through an enhanced knowledge management system. The report further explores how these new systems can support innovation within the organization, change management strategies, and techniques for generating and evaluating new concepts.

Module 8
Term and Year Term 4 2018
Qualification : BSB50215 Diploma of Business
Unit Code: BSBINN501
Unit Title: Establish systems that support innovation
Assessment
Task 1: Idea pitch demonstration
Task 2: Practical case scenario brief analysis
Student Name: Student Name:
Student ID No: Student ID No:
Assessor’s Name: Andrey Loburets
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the
Elite Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines
apply to these assessment tasks.
Student Name: Student Name:
Student Signature: Student Signature: Date:
Date
Assessment submission (new) requirements
Please save this file as PDF format(include your name to the filename) before uploading onto Moodle.
Assessment deadlines penalty
It is expected that unless a simple extension, special consideration or disability services adjustment has been granted,
candidates will submit all assessments for a unit of study on the specified due date. If the assessment is completed or
submitted within the period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late
submission of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only
achieve competence when all assessment components listed under procedures and specifications of the assessment
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section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is
assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did
Not Submit (DNS) will be recorded.
Principles of Assessment
Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training
Organizations (RTO) 2015, the learner would be assessed based on the following principles:
Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable
adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs
the leaner about the assessment process, and provides the learner with the opportunity to challenge the result
of the assessment and be reassessed if necessary.
Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies
held by the learner no matter how or where they have been acquired and, (3) the unit of competency and
associated assessment requirements, and the individual.
Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements
covers the broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their
practical application, (3) assessment to be based on evidence that demonstrates that a learner could
demonstrate these skills and knowledge in other similar situations and, (4) judgement of competence is based
on evidence of learner performance that is aligned to the unit/s of competency and associated assessment
requirements.
Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable
irrespective of the assessor conducting the assessment
Rules of Evidence
Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module
of unit of competency and associated assessment requirements.
Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a
judgement to be made of a learner’s competency.
Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would
mean that any form of plagiarism or copying of other’s work may not be permitted and would be deemed
strictly as a ‘Not Yet Competent’ grading.
Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.
Resources required for this Assessment
 All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
 Upon completion, submit the assessment via the student learning management system to your trainer along with the
completed assessment coversheet.
 Refer the notes on eLearning to answer the tasks
 Any additional material will be provided by Trainer
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Instructions for Students
Please read the following instructions carefully
 This assessment is to be completed according to the instructions given by your assessor.
 Students are allowed to take this assessment home.
 Feedback on each task will be provided to enable you to determine how your work could be improved. You will be
provided with feedback on your work within 2 weeks of the assessment due date.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge.
You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit
of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
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Task 1
Learners are required to achieve an understanding of how the Australian government support the innovation growth in the
country through its ‘The Innovation Connections’ initiative.
Choosing from a selection of case studies located in the Moodle (folder labelled BSBINN501 case studies), Learners are to
provide an idea pitch to senior management (your trainer would undertake this role) to propose an innovative idea for the
selected company to consider as part of its future business objectives.
Learners are to use the template within this assessment tool to develop a potential idea that could provide a new product/
service that is innovative within the local industry in Australia. This idea should not be happening currently here, but
elements of it, or very similar projects could be happening outside of Australia or the company.
The idea pitch demonstration would lead the Learner to work through the process of developing an idea, pitch the idea
proposal and obtain feedback on the areas presented which includes:
 Section 1 – Idea overview
 Section 2 – Measuring market potential
 Section 3 – The conceptual idea
 Section 4 – Value proposition
The idea pitch would be assessed based on criteria on the following:
 The criteria assessment is defined against the 4 sections which would have a ‘Yes’, ‘Pending’ and ‘No’ check
boxes with a commentary column to provide additional information/ rationale to the evaluation.
 A scoring system would be tabulated according to the number of check boxes indicated during the evaluation
step (as above) to derive a relative measure to ascertain the approval decision for the idea pitched. This would
also include feedback and approval from senior management (your trainer would undertake this role).
Task 2
The learner is required to then required to:
 explain how the new system supports innovation in the organization
 explain the concepts and theories of change management including ways of introducing change in different
organizational contexts and change management communication strategies
 explain the concepts and theories of innovation and how these link to innovation in practice
 explain techniques for generating, testing and evaluating concepts and options for new systems
 analyse the technical context in which the system is being developed
 outline the typical ways in which systems may present barriers to innovation.
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Task 1
1. Choose any of the case studies that are available in Moodle and provide a discussion on the following questions:
Name of company Victory Sports Australia
Company background
Victoria sports is a leading organization supplying and
manufacturing sports materials and equipments which are
available at a huge range available at retail stores throughout
British Columbia, Ontario and Quebec. The headquarters of the
organization produces huge amount of marketing material but
the direct marketing is only allowed by the stores so that they
can handle their own customers.
Business objectives
The objective of the business is to manage all the information
generated within the organization so that the warehouse and
the additional stock information can be managed in a feasible
way. The manager of the organization provides support to the
head office regarding the hours of which the employees work
and so the head office can proceed with processing their
payment for the employees. This is also a part of the knowledge
management system that the company would mostly like to
involve within the organization and its business process system.
therefore the objective of the organization is to make sure that
the knowledge management system implemented within the
organization retains the expertise of various employees improve
the customer satisfaction along with the company products and
improves the profit and revenue for the organization with
assimilation of the information generated within the
organization for the manufacture of their products.
Innovation area expertise The area of innovation is required for the business operation
system that involves with the most amount of generation of
information regarding the organization and the transaction that
happens between the customer and the organization after the
customer chooses requirements from the varied range of sports
equipments. The information generated as per the individual
customers are also handled by the knowledge management
system and this is where the company would like to innovate
their business strategy to make sure that the knowledge
management system ensures a proper management of the
information generated within the organization and at the same
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time it make sure that the customer and the organization
strengthens its relationship with the utility of the knowledge
management system.
Current
business
performance
Profits/
sales
Mostly the organization of Victoria sports manufacturers and
supplier sporting equipments. Therefore it can be said that the
current business profile on its profits and sales from these kinds
of manufactured products. Sports goods are available at a huge
range within this organization and therefore the customers find
it easier to get the required commodities from this organization.
Market
reach
The company is able to reach the market area that expertise is
in people who are involved with sports, like the sportsman and
the people who would like to choose a career as various kinds of
sports to begin with. the customers of the organization also
include the people who are other organizations handling many
occupations involved with sports, like any organization
promoting sportsman or an organization that sponsors for the
sporting equipments of an entire team be it a national or
international sporting event.
Performance gap/s
identified
The gaps that have been identified for the organization of
Victoria sports included the retaining of the exercises of various
employees and the need for improvement of customer
satisfaction along with the company products for improving the
profit and revenue. They were various other problems found
with the organization of victorious quotes which has resulted
the management to think about implementing the knowledge
management system within the organization. This included the
delay in their business operations which for the lead to delay in
delivery of products including the manufacturing of the
products to the customers. In addition to that the legacy
systems that were used within the organization why not feasible
enough to hold all the business data generated within. going to
the technological advancements at every point of time in the
recent business world, it can be said that Victoria sports was
finding it difficult to handle the entire business data information
and managed and accordingly since they were exponentially
increasing with every passing day given the recent time.
Future business direction The future business direction leads to the fundamental enabling
of a knowledge management system that would prevent the
staff from various kinds of redundancy found in data
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management. This would also include the burden on the
hierarchical managers for making the mutual thinking more
tangible and effectively manage the large volumes of generated
information to serve the clients in a much better and faster
way. The company is looking for protecting their intellectual
capital and focus much more on the important assets including
the intellectual and human capital.
Intellectual capital in this regard means the data that has been
generated within the organization and the human capital means
the workforces. on the other hand the organization is looking
forward to the reorientation of the business culture so that the
business can move on for promoting innovation within the
organization with the use of optimal sharing of knowledge and
strategy. on the other hand the Victoria sports organization is
also looking forward to link the people with the setting up of
collaborative methods with the help of the innovations
regarding the knowledge management system are the
knowledge management innovation or KMI.
Proposed new innovation
direction
In the latest era of business organizations, companies have
been adopting random changes in the business world as the
nature of the Global economic growth has been guarded by the
speed at which innovation happens. This has made the business
organization rapidly adopt all the innovative ideas required for
the technology within the organization involved, have a shorter
product life cycle and have a higher rate of new product
development. The complexity of the innovation has increased
ever since the amount of knowledge available within the
organization has exponentially increased. Keeping all in mind,
the Victoria's sports organization is trying to implement
innovation for knowledge management within the organization
and its operations. The innovation in this organization is
extremely dependent on the availability of knowledge and all
the complexity that has been created by the richness and the
mass of knowledge that is recognized to be emerging within the
organization. Therefore it can be said that the new proposed
innovation direction is moving forward to handle the knowledge
management or the data generated within the organization in a
much more feasible way to save the business capitals including
the intellectual capital, human capital, time and money.
Resources needed to
support new direction Based on the research is conducted for innovating the
knowledge management system for an organization it can be
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said that there are various available resources that are required
to generate the innovation development for knowledge
management within the organization. First of all I need to entail
all the information regarding the customer and the market
trends, the knowledge generated within the organization about
the business partner and the information about the key
Technologies that are already available within the organization.
for the support of an innovation in the knowledge management
system the project needs to implement the company database
to find the correlation between different kinds of knowledge and
the way that they should be established within the organization.
In another term the resources should make sure that the
knowledge management system is supporting the decision
about the innovative project and the way that it is selected and
implemented.
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2. Using the National Innovation and Science Agenda website <https://www.innovation.gov.au>, provide a brief
discussion on the following
Explain what is ‘The
Agenda’
The agenda forms the basis of The National Innovation and
Science Agenda which promotes smart ideas to create
business growth, local jobs and global success. The Agenda
includes initiatives worth $1.1 billion over four years and
covers 4 key pillars, i.e. culture and capital, collaboration,
talent and skills, and Government.
The agenda of innovation in the science agenda report for
Australian national government stands mostly on four pillars
as described below:
Taking the leap: the Australian government helps in banking
the entrepreneurs present in Australia for helping them with
open an app of the new sources of finance even if that means
embracing for the risk. The accepting of the innovative ideas
with the help of extended research on the public and market
interest Australian government is ready to help the Australian
entrepreneurs for setting up innovative ideas for their
organizations.
Working together: the Australian government wants to
increase the collaboration between the industry and the
researchers for finding solutions to the real world problems.
therefore the Australian government does not want the
Australian industries to think about the retrospective ideas
about bookish knowledge on business but implement the real
world problems within the organization create the jobs and
growth beyond imagination within the industries.
The best and the brightest: It is required that the government
under which organization is set up understands the talent of
the jobs that the country has to offer for the future. With
respect to that, it is required that the Australian organization
also acknowledges the agenda developed for the National
Innovation and Science, and develops world class talent to
attract jobs within the organization for the future.
Leading by example: the Australian government also has the
agenda to lead by example, that is the Australian government
wants to embrace Innovation and agility in the way that
people normally address to a business organization to make
sure that this is followed through everywhere within the world.
Australia just wants to be the Pioneer in acknowledging the
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needs of innovations within business organization.
List out the areas which the
Agenda can assist
businesses
 Attracting talent through reforms to Employee Share
Schemes
 Biomedical Translation Fund to commercialize
promising discoveries
 Changes to Venture Capital Limited Partnerships
 CSIRO Innovation Fund to commercialize early stage
innovations
 CSIRO On accelerator program
 Cyber Security Growth Centre
 Data sharing for innovation
 Data61: Australia’s digital and data innovation group
 Digital Marketplace
 Embracing the digital age
 Global Innovation Strategy
 Improving insolvency laws to encourage innovation
 Incubator Support initiative
 Innovation and Science Australia
 Innovation Connections
 Inspiring all Australians in STEM
 Maintaining world class research infrastructure
 New research funding arrangements for universities
 Opportunities for women in STEM
 Supporting innovation through visas
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Discuss what is ‘The
Innovation Connections’
initiative
The innovation connections initiative make sure that the
collaboration between the small and medium-sized
Enterprises and the researcher given by the industries foster
the development of the new ideas with the potential that the
commercial market possesses for the identification of the
knowledge gaps so that it could initiate business growth which
was previously halted by the knowledge gaps. following are
the list of innovation connection that are required for the
organization to adopt to implement the initiative:
 The innovation connection provides the access of
information to the innovation facilitators so that the
business they are involved with can access the
innovation infrastructure even being located across the
huge areas in the metro and regional Australia.
 The innovation connection matches all the brands
available to a graduate and postgraduate research and
places then within the businesses that they would be
most comfortable to work with.
 The innovation connection also helps in matching the
brands that are available to the business features
placements for supporting them in publicly funded
research organizations.
 The Innovation Connection also identify the
opportunities of every business organization for they
need to access the research, testing facilities and
development for developing the specialized training
options with excess of walking much closer with the
vocational education and training centers.
What are the pre-requisites
(eligibility criteria) for a
business to obtain support
from ‘The Innovation
Connections’
For having a professional contract with the innovation
collection facilitation for a specific industry there are certain
criteria and prerequisites for the business to obtain and they
can be listed as follows:
 The business organization needs to be absolutely
solvent.
 The business organization should have an annual
turnover for the entire business operation expenditure
to be in the current or should have been operating for
two previous financial years.
 The annual turnover should be between 1.5 million AUD
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and hundred million AUD.
 If the business organization is somewhere between
Australia and northern Australia, the business
organization needs to have a turnover of about 750,000
AUD to 100 million AUD.
 The organization should be operating in Australia and
should file the business activity statement for reporting
the ongoing trading in at least three successive years of
operation.
 The companies should not have received any innovation
connection facilities for the organization before.
 The company should not be named by the Workplace
Gender Equality Agency as an organization and should
not comply with the Workplace Gender Equality Act
2012.
 The company should satisfy advanced manufacturing,
food and agriculture businesses, medical Technologies
and pharmaceuticals, mining equipment Technology
and services, oil, gas and natural resources. it should
also provides the enabling of Technologies of the
services to one or more growth sectors are it should
show commitment to the skills, capability, intellectual
property or expertise for the operation in the growth
sectors for the future.
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The innovation connections grant helps the organization in
funding projects that help them in collaborating or funding
innovations within the business organization. For this also the
company's needs to have a certain level of criterion that root
help them in applying for the innovation connections grant.
This can be found through the connections and collaborations
of the projects that the business organizations are trying to
achieve. The projects must be in collaboration with publicly
funded research organization for receiving the grant funding.
the project should develop a new idea with the commercial
potential and in this way the innovation facilitator can suggest
what the business organization needs to grant funding for out
of the three brands available. The grants can be listed as
follows:
 For placing the researcher within the business for a
maximum budget of 50,000 AUD.
 For providing place to a researcher is in the business
with the publicly funded research organization for a
maximum amount of 50,000 AUD.
 For employing a graduate or postgraduate within the
business organization for a maximum of 30,000 AUD.
The business must receive an innovation facilitation report,
apply for the grant within 12 months of receiving the report,
be able to find the total cost of the project and grant would be
paid after the completion of the project and not use any in
kind contribution of funds from the government grants or
other programs for covering the project cost.
The company should not receive any grant within the last 5
years.
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3. Based on Q1, prepare and pitch the new innovation idea to senior management (your trainer would represent this role)
in order to get support and approval for this project. Ensure that this pitch would be presented in line with specific
organizational objectives and business feasibility.
Demonstration/ observation checklist
Learner’s name Learner’s name
Assessor’s name Assessor’s name
Work/ task activity Work/ task activity
Date Date
Idea Pitch Template
Name of idea Knowledge management innovation within the organization of
Victoria Sports.
Illustration of idea
The organization of Victoria sports wants to implement the
knowledge management innovation within the organization to
make sure that the relationship between the customer and
organization strengthens much more than its competitors in
the business. This would also help in managing the
information within the system of the organization in a much
more efficient way.
Opportunity
justification
Innovation forms the soul of a business within the marketplace
sent through these innovations in organization is able to
produce unique products and deliver unique services to the
customers of the organization. In this way rapid change within
the business environment is adaptable easily to the business
organization and the customers and given much more
preference then The legacy systems and the markets of the
particular industry also develops.
Idea inspiration The idea of the inspiration behind the entire plan is delivered
from the rapid changes occurring within business
organizations due to technological advancements. Analyzing
the benefits of technical innovation introduced within the
organization, it can be understood that innovation in
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Section 1: Idea overview
knowledge management is extremely beneficial for the
industry. Technology has advanced in such a way that the
exponentially rising information generated within an
organization each day is also able to be handled easily with a
set of software systems, thus saving huge load of time and
money at the same time. In addition to that, the intellectual
capital of the organization which is the data and information
known as knowledge generated within the organization is of
utmost priority for a company. All these from the idea
inspiration behind implementing knowledge management
innovation for the company.
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Target audience
The size of the knowledge management system would depend
on four components for the organization. They would be the
people, the processes, the tools and the organization who are
interdependent of each other and rest in a nested
impermeable area. The idea for implementing the knowledge
management system outcome from analyzing these aspects
to understand that need and the way to implement the critical
components of the knowledge management system for
efficient knowledge transfer.
The purchasing power of the knowledge management
implementation for innovation within the organization is
dependent on the assets of the business as well as the four
steps, namely, identifying the various business issues,
preparation for the transition, getting together to put a
dedicated team and the evaluation of the technology that are
needful to prioritize the effective way of implementing the
knowledge management system within the organization.
Measurability
(size, purchasing
power)
There are six types of knowledge management system
software tools available within the market that needs to be
implemented within an organization for having a global
knowledge management market for the organization.
Amongst the 6 different type of knowledge management
systems, namely, the internet based system, the electronic
document management, groupware, knowledge map systems,
innovation support tools and competitive intelligence tools,
the business process needs to be organized to find out the
necessary amount of knowledge management system to be
implemented within the organization. The size of the
knowledge management system depends on the entire
internal analysis of the requirement for the organization which
defines the amount of knowledge management software tools
that are needed. The amount of knowledge management
software tools very due to the nature of the organization, that
is, the size of the organization that make sure if the
organization is small scale or medium scale.
Accessibility
(market segment can
be reached and
served)
Since the organization manufactures sports goods the people
who would be associated with the organization are the
individual customers and the organizations that are in a state
of establishing a business to business relationship with the
organization. Therefore the accessibility of the knowledge
management software tools would only be partially given to
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Section 2: Measuring market potential
the market segment where another business follows the
supply chain of the business. These people would be able to
gain the information that would be only required for them to
access from the knowledge management software tools.
1. Sustainability/
profitability
(segment profitability)
Sustainability of the knowledge management system is
initiated due to the particular issue of handling operations
within an organization for the information generated due to
them. The amount of resources that are needed to address
the organization's knowledge issues assistant with the
implementation of the knowledge management system. The
sustainability of knowledge management can be implemented
with the support of the senior managers to bring value to the
respective functional areas with the help of the knowledge
management system. On the other hand the interventions of
the knowledge management into the mainstream work
process confirms dissatisfaction in the employees which can
be handled by alone activities so that the chief executive in
world within the organization should evaporate and continue
the generation of value for the organization.
Actionability
(attracting and
servicing a given
market segment)
This is a section which should be handled by the marketing
department of the organization for attracting and servicing the
given market segment and providing the action ability of the
knowledge management system within the organization.
There are various methods by which the system can be
marketed for being utilized within the organization. These
ideas can be described as below.
Concept idea # 1
The organization can promote via social media that they are
being on the verge of utilizing a new kind of knowledge
management system within the organization that would
enhance the relationship between the organization and the
customers.
Concept idea # 2 The organization can market the entire plan of having a new
knowledge management information system within the
organization by providing the information to the target
audience and the market segment together with the use of
the social media. The social media has the power of spreading
in news through word of mouth that would promote the idea
of implementing the knowledge management system for the
organization to its target audience and marketplace together.
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Section 3: The conceptual idea
Selection of
concept idea
(please tick box)
 Concept idea # 1  Concept idea # 2
Rationale of
selected
innovation idea
Social media is a march viable plan since it begins at a very
low cost. The idea is both innovative and cost efficient. In
addition to that the reach of social media is so fast that it
would even appealed to all the people that are associated to
the social media. The spread of the second idea is much vast
in compared to the first and it would be a successful
implementation.
How does this fit
into the
organization’s
range of product
portfolio
The business goals for the organization are to create a much
more healthy relationship between its market reach and the
customers and all these business goals are easily satisfied
with the utilization of the second plan for marketing the
implementation of the knowledge management system
through social media. Thus the business goals achieved with
this idea and their food this can be easily implemented.
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Value generated
Returns-
On-
Investment
The return on investment on the business organization after
the implementation of knowledge management system is
estimated to reach at huge amount, which can be estimated to
be 1,232 million USD. The Global knowledge management
market is expected to grow at an exponential rate and the
forecast period that focuses on the return on investment is as
per the financial advisory.
Different or
better
After the implementation of the knowledge management
system the organization would have a much better system to
manage the information generated within the organization and
this would help the organization to have a match details idea
about the customers within the organization and its business
process.
Delivers
value/
solves
problem
If the information within the organization is handled in a
feasible way it would allow the business process to go through
a flawless system of providing the customers with better
manufactured products and providing much seamless services
to the customers. In addition to that the marketplace would
also be hugely benefited due to the return on investments for
the organization.
Doable/
practical
The concept is absolutely realistic and is practical to pursue.
This is because knowledge management system is being
implemented by every organization be it small scale and
medium scale. Therefore the implementation of knowledge
management system in Victoria sports, which is a medium
scale business enterprise, can be implemented in a feasible
way which is much more practical.
Resources
required to
support new idea
(how can ‘The
Innovation
Connections play a
role here)
 Scalable — must be able to support a large number of
users and a robust, industrial strength database;
 Extensible — capable of expanding as needed by the
organization;
 Compliant with industry standards, allowing companies
to leverage existing resources;
 Secure;
 Relevant and Timely;
 Collaborative — although many efforts start with a
single department of group, the best KM programs grow
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Section 4: Value proposition
to encompass input from across the organization;
 Powerful off-line analysis;
 Allow for complex queries;
 Fast and easy to administer and deploy;
 Flexible - The technology should be able to handle
knowledge of any form, including different subjects,
structures and media. It should be able to handle forms
which do not as yet have been defined;
Impact on
competition
Demonstration of knowledge management system has indeed
impact on the competition within the organization since every
organization now-a-days is trying to implement various
technical advancement to make sure that the organization is
ahead of the others in the market. The knowledge
management system is also an implementation that would
make sure that the business process is flawless within the
organization and indeed raise the competitiveness of the
organization.
Cost-benefit analysis
Cost
(limitation/s)
The purpose of the Knowledge Management process is to
share perspectives, ideas, experience and information; to
ensure that these are available in the right place at the right
time to enable informed decisions; and to improve efficiency
by reducing the need to rediscover knowledge and the cost of
implementation would mostly be by
Benefits
(advantage/s)
Demonstration of knowledge management system has indeed
impact on the competition within the organization since every
organization now-a-days is trying to implement various
technical advancement to make sure that the organization is
ahead of the others in the market. The knowledge
management system is also an implementation that would
make sure that the business process is flawless within the
organization and indeed raise the competitiveness of the
organization.
Critical success
factors
Management and funding support are the lead critical success
factors that are supposed to enhance the quality of the
implementation of the knowledge management system within
the organization. As a result, the more the funding there would
be more advanced implementation of the entire system.
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Section 5: Operationalization
4. Develop an operational plan for the system, with budget, timelines and responsibilities
Phases of activities
Resources needed
(What are the supporting
measures needed?)
Budget
(How much budget
would be allocated in
% means)
Responsibility
(who will be in charge of
this task)
Timeline (insert bar chart over timescale)
Year 1 Year 2 Year 3
2. Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Initiation (idea) 5% Project
Manager
Definition (what?) 7% Project
Manager
Design (how?) 15% Project
Manager
Development (how to
implement?) 25% Project
Manager
Implementation
(commencement of project) 35% Project
Manager
Follow-up (monitor and
review) 13% Project
Manager
Prepared by
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Student’s name Student’s name
Student’s signature Student’s signature
Date Date
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5. Develop a communication strategy to support the introduction of the new system
Section 7: Communication strategy
Audience Information to be
communicated Responsible Objective Medium When?
Senior management
-Planning activities
-Execution progress
-Findings
Project Leader Affirm innovation idea and seek approval Fortnightly meetings TBD
Planning team
Line Managers
Supervisors
General staffing
Vendors
Prepared by
Student’s name Student’s name
Student’s signature Student’s signature
Date Date
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6. Idea Pitch Checklist (trainers please )
Processual elements Yes Pending No Comments (if any)
Section 1
Name of idea   
Illustration of idea   
Opportunity justification   
Idea inspiration   
Section 2
Measurability(size, purchasing power)   
Accessibility(market segment can be
reached and served)
  
Sustainability/ profitability(segment
profitability)
  
Actionability(attracting and servicing a
given market segment)
  
Section 3
Concept idea # 1   
Concept idea # 2   
Selection of concept idea (please tick
box)   
Rationale of selected innovation idea   
How does this fit into the
organization’s range of product
portfolio
  
Section 4
Value generated
4. Returns-On-Investment   
5. Different or better   
Delivers value/ solves
problem   
6. Doable/ practical   
Resources required to support new
idea   
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Impact on competition   
Critical success factors   
Section 5:
Operationalization Resources needed   
Budget   
Responsibility   
Timeline   
Section 6: Expectations of
project
Preconditions   
Functional requirements   
Operational requirements   
Design limitations   
Section 7: Communication
strategy
Senior management   
Planning team   
Line managers   
Supervisors   
General staffing   
Vendors   
Scoring average total
(between yes, pending and no)
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7. Consultation to improve/ refine idea presented
The entire idea should be pitched to the managers to find out how the
implementation process can be enhanced with more funding from the sponsors and
should be planned accordingly as per the amount of monetary compensation
provided.
Approval by
Overall evaluation (please
)  Approval  Pending  Reject
Trainer’s name
Trainer’s signature Date
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Task 2
1. Discuss how the use of select Australian government agencies is able to provide local companiesspecialized
assistance to assist its innovation planning process.
a. Business.gov.au
(search under Running your
business/ innovation)
This government agency covers 3 broad area of assistance:
 Starting a business
 Running the business
 Exiting the business
b. Innovation.gov.au
(search under the Business
folder)
The National Innovation and Science Agenda is encouraging
businesses to embrace risk, entrepreneurship and be
innovators in every field.
c. Industry.gov.au
(search for Innovation folder)
 Australian Key Innovation Indicators Data Card
 Gross Expenditure on Research and Development
(GERD) as a proportion of GDP, Australia and OECD
 Business Expenditure on Research and Development
(BERD), as a proportion of GDP - Australia and OECD
2. Provide a discussion on the potential impact of the introducing an innovativechange on the following:
a. People
 Initial reactions, shock, and denial of the potential loss,
 Realisation of new needs and benefits,
 Anger at what is happening to them, and
 Fear of not being able to cope with the change.
b. Resources
 Additional staffing required
 Training needed to equip staff with new knowledge and
skills
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c. Process  Additional steps/ process/ relearning new procedures
d. Technology Additional expenditure to upgrade equipment or new
equipment replacement
3. Evaluate the coaching and training needs of those who will use the system and plan a learning and development
strategy based on the following questions:
a. Why do organizations
choose coaching as an
option for learning and
development strategy?
Managers find that their organization’s investment in learning
is far superior when leaders practice and demonstrate
coaching at every level. Nearly 25 percent of the individuals at
organizations where coaching is demonstrated also said that
their organization’s efforts to support learners in sustaining
their behavior change are highly effective, compared to only 5
percent from individuals at organizations where coaching is
not used. Organizations with a high level of coaching capability
are also twice as likely to be viewed as a strategic partner to
the business for learning.
b. Explain the GROW Model
i. Goal
The first step in the GROW coaching model is defining the goal
of the coaching trajectory. That includes long term (the central
theme of the trajectory) and short term (the goal for every
session).
ii. Reality
Step two of the GROW coaching model is becoming aware of
the actual situation the coach is in. The coaches’ role here is to
stimulate self-evaluation with his client, and to identify the
obstacles that have been holding the client back.
iii. Options
Step three of the GROW coaching model is to generate ideas
that can contribute to the solution of the problem. Try to start
a creative brainstorming process without censure or
conditionality. Generate solutions, and then structure it to
evaluate every option. If needed, you can also offer some
suggestions.
iv. Will
The fourth and last step of the GROW coaching model is the
choice of one option. This is converted into a concrete plan of
action. Then the coaches’ motivation to follow this plan is
maximized.
c. What are the benefits of  Helps training managers identify performance gaps and
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conducting a Training
Need Analysis?
address these gaps with appropriate training
 Acts as a guide to decide what training is needed and
for whom it is to be offered for achieving organizational
objectives
 Enables training managers develop training that is most
relevant to the learning needs of a particular group or
department of employees
 Helps identify training objectives well in advance so that
they can be the basis for evaluating training
effectiveness
 A properly performed TNA can minimize risks
 Helps to manage training budgets effectively in the
areas where organization have the maximum impact
d. Discuss the importance
of providing training to
align employees to meet
the new system/
innovation business
processes requirements.
 Keep up with industry changes
 Be in touch with all the latest technology developments
 Stay ahead of competitors
 Be able to see weaknesses and skill gaps
 Maintain knowledge and skill
 Advance employee skills
 Provide an incentive to learn
 Increase job satisfaction levels
 Provide internal promotion opportunities
 Attract new talent
4. Discuss the considerations when developing the training plan on the following:
a. Needs assessment
This survey gathers data to determine what training needs to
be developed to help individuals and the organization
accomplish their goals and objectives. This is an assessment
that looks at employee and organizational knowledges, skills,
and abilities, to identify any gaps or areas of need.
b. Learning objectives
Training is designed to close a performance or knowledge gap
possessed by employees or students. This gap is the
difference between the current skills or knowledge of student
and the skills or knowledge required of them.
c. Learning styles
When employees are trying to learn a new task, mismatches
with training methods and learning styles are discouraging.
You may misattribute an employee’s failure to effectively learn
a new piece of information to a lack of motivation, rather than
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a mismatch in training style. Avoiding many of these problems
starts by tailoring training programs to the needs of individual
employees from the get-go.
d. Delivery mode
 face-to-face-in a classroom or in a real or simulated
workplace; individual (including coaching or mentoring)
or group learning
 open, flexible and distance learning-this may
incorporate a range of technologies such as computers,
computer applications (email for communication
between facilitators and learners, web-based resources
and distribution methods) video, radio, television, CDs,
audiocassette and print- based materials
 a combination of the above where a number of delivery
methods are used in the program. This is often called
blended delivery.
e. Audience
consideration
 The audience should be made up of the people in the
organization in need of the training
 They would be the skilled managers and labors in the
organization
 It can be considered that some people might need more
training than the others in the team.
f. Content
development
Developing training materials involves writing, creating
learning exercises, and working with content experts and
trainers. It is the most time-consuming phase, but it is also is
necessary to make sure your training is successful. Well
designed, direct materials help drive your training and
reinforce your learning objectives and outcomes.
g. Time lines
Ensure the entire course content is covered. It is important to
stick to a schedule and do what you say you will do. If
participants deviate from the topic, create a “parking lot” for
additional topics that come up. Arrange for a separate time to
take those up (at a break, or designated review period).
h. Communication of
training
How effectively your course is received depends largely on the
learning atmosphere you set up and model for your
participants. Support your participants by building an
atmosphere of trust. Model a positive attitude, and provide
constructive and supportive feedback.
i. Measuring
effectiveness
Model effective facilitation skills by asking open-ended
questions and rephrasing participants’ comments accurately
for clarity, when needed. Respect every person’s feelings,
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perspectives, and contributions.
5. Provide a discussion on appropriate context and parameters to trial the innovation process based on PDCA Cycle:
a. Initiation stage
Plan
(market research,
contextual design)
Identify and analyze the problem or opportunity, develop
hypotheses about what the issues may be, and decide which
one to test.
b. Incubation and creation stage Do
(idea generation,
concept development,
brainstorming)
Test the potential solution, ideally on a small scale, and
measure the results.
Check
(evaluation, control of
performance,
incubation)
Study the result, measure effectiveness, and decide whether
the hypothesis is supported or not.
c. Implementation
Act
(pilot users, test beds,
living labs, integration
and refactorig)
If the solution was successful, implement it.
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6. Provide a discussion why is it important to monitor and review the innovation trial on the following basis:
a. The purpose of
evaluation of the
new innovation
Organizational innovation is not just about generating creative
business ideas. It is also about reviewing ideas in order to
identify those which are most likely to become successful
innovations. Unfortunately, many organizations make
mistakes in their idea review processes that result in rejecting
the most potentially innovative ideas in favor of less
innovative ones.
In some instances, the idea review process is a simple matter
of a manager reading through a batch of ideas and selecting
those she believes will work best for her firm. This is most
often the case in smaller firms run by a single owner and
manager.
b. Key evaluation criteria (defining the evaluation areas)
i. Effectiveness
(achieving desired
objectives)
Does the idea fulfill a practical need? Is it utilitarian? That is,
does it answer some particular problem or meet some
particular market demand. If it does, is it likely that the idea
can find a market niche? The practicality, usability, and
marketability of an idea are crucial.
ii. Efficiency
(whether operational
activities are
running smoothly)
Is the prototype capable of being scaled? Can it be duplicated
with consistency, meet continuous standards, and be
replicated in such a way that it can be produced and produced
again without constantly being reinvented or adjusted?
iii. Appropriatene
ss
(timing of
economic
certainty, user
relevancy)
Ideas that become antiquated before they even reach market
are ideas that should be selected with extreme caution.
iv. Strategic
policy
alignment
(consistent with
long-term
competitive
advantage)
Often ideas and prototypes are wonderful in their own right,
but outliers in the organizational strategy may not receive the
organizational support necessary to sustain the viability of the
effort. They will peter out. Great ideas, useable prototypes
must be integrated, or capable of being integrated with the
overall strategy of the organization.
v. Performance
assessment
(are key
performance
indicators
achieved)
Competing ideas are always ranked by their perceived earning
potential, but the answer is not always clear.
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7. Monitor and review the innovation trial in relation to its goals for fostering innovation on the following:
a. Why is it important
to monitor project
efficiency by time
tracking?
Successful monitoring delivers timely and relevant information
that allows you to track progress towards outcomes and make
adjustments to implementation arrangements as necessary.
Track progress in a deliberate and systematic manner at
regular intervals during implementation. Implementation
planning must define the data to be collected and the method
used for monitoring.
Factor in reviews as part of your planning process to assess
progress of implementation at critical milestones or in
response to specific issues. Reviews are a ‘snapshot’ in the life
of an initiative and tend to focus on operational issues,
effectiveness of governance and project management
structures, and may also include policy outcomes. Findings
and recommendations from reviews should be used to
improve implementation.
b. Why is it important
to monitor project
efficiency by budget
tracking?
Businesses often fail because of poor financial management or
a lack of planning. Often the business plan that was used to
help raise finance is put on a shelf to gather dust. When it
comes to your business' success, therefore, developing and
implementing sound financial and management systems is
vital. When reviewing your finances, you might want to
consider the following:
 Cash flow - this is the balance of all of the money
flowing in and out of your business. Make sure that your
forecast is regularly reviewed and updated.
 Working capital - have your requirements changed? If
so, explain the reasons for any movement. Compare
this to the industry norm. If necessary, take steps to
source additional capital.
 Cost base - keep your costs under constant review.
Make sure that your costs are covered in your sale price
- but don't expect your customers to pay for any
business inefficiencies.
 Borrowing - what is the position of any lines of credit or
loans? Are there more appropriate or cheaper forms of
finance you could use?
 Growth - do you have plans in place to adapt your
financing to accommodate your business' changing
needs and growth?
c. How can team effort
promote efficiency in
Create a culture where review and evaluation are seen as
critical steps in implementation to gather evidence for
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the review and
evaluation process?
informed decision-making about policy and next steps. The
discussion about resource allocation is made easier once a
genuine demand for an evaluation or review has been
generated and a sense of ownership and collaboration has
been fostered between the key participants. Review and
evaluation show where an initiative is heading and highlights
key achievements for celebration.
During planning, identify who will conduct the review or
evaluation and who will receive the findings. Governance
arrangements should take into consideration evaluation and
review activities and be designed so decision-makers have a
clear line of sight to the findings, in the same way as risk
information is managed. The credibility of an evaluation is
enhanced if all stakeholders can access the findings.
d. Discuss what the
review report should
achieved
Findings and recommendations must be tailored for specific
audiences, depending on how they are being applied for
different contexts. The findings need to be applied to the
decision-making process to ensure the original objective is
achieved. They will inform any corrective actions that are
required, including ending an initiative. Review and evaluation
information can contribute to the evidence base for further
policy development and provide justification for spending
priorities or savings. 5 Evaluations include outcome and
impact evidence: they give a more comprehensive indication
of performance measurement than the presentation of output
information collected by monitoring. Be strategic about the
focus of the evaluation. What is the most important thing to
evaluate across the whole initiative and what is the best
method? Identify critical checkpoints to conduct reviews and
evaluations as the initiative matures through implementation.
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Assessment Submission Checklist to be completed by the Trainer/Assessor
Unit name: BSBINN501 Establish systems that support innovation
Assessment: Task 1
Did the student complete and provide evidence for the following(please ): Yes No
1. Provide a discussion on the short questions?
2. Submit within agreed timeframe?
3. Submit within agreed timeframe?
Has the learner proven they can(please ): Yes No Assessor’s Noteson
Performance Criteria
1.1 Explore and analyse the impact of systems in the
overall context of innovation
1.2 Explore and gain clarity around system objectives,
particularly in relation to innovation
1.3 Analyse current organizational systems to identify gaps
or barriers to innovation
1.4 Research and analyse current and emerging
information about systems in other organizations and
contexts
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1.5 Evaluate the resources and other commitment required
to foster innovation
1.6 Identify key stakeholders who can play a role in
conceptualising or supporting new system ideas
2.1 Create system concepts that will foster innovation using
individual and group techniques
2.2 Evaluate and discuss a range of ideas with relevant
stakeholders
2.3 Clearly articulate the ways in which innovation is better
supported by system ideas and options
2.4 Clearly articulate how the system itself is innovative
2.5 Expose ideas and options to ongoing testing,
exploration and challenge
2.6 Select and refine system ideas that meet the workplace
requirements and which are both feasible and
innovative
3.3 Consult with all stakeholders who will be involved with,
or affected by, the new system
3.4 Develop an operational plan for the system, with
budget, timelines and responsibilities
4.1 Present and consult on system proposals with relevant
stakeholders
4.2 Analyse and integrate feedback into the system
development process
4.4 Initiate the trial, taking account of all required
consultative, coaching and technical issues
4.6 Open the improvement process to ongoing
collaborative input and challenge
4.7 Adjust system to reflect evaluation feedback
Feedback and result outcome for Task 1 (please
 )
Satisfactory
Not Yet Satisfactory
Re-assessment
required
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Assessment Submission Checklist to be completed by the
Trainer/Assessor
Unit name: BSBINN501 Establish systems that support innovation
Assessment: Task 2
Assessment Submission Checklist to be completed by the Trainer/Assessor
Did the student complete and provide evidence for the following(please
 ): Yes No
1. Provide a discussion on the short questions?
2. Submit within agreed timeframe?
Has the learner proven they can(please
 ): Yes No
3.1 Determine the need for specialised assistance and integrate into system planning
3.2 Analyse the potential impact of the new system on people, resources and other organizational
practices
3.6 Evaluate the coaching and training needs of those who will use the system and plan a
learning and development strategy
3.6 Evaluate the coaching and training needs of those who will use the system and plan a
learning and development strategy
4.3 Determine appropriate context and parameters for the trial process
4.5 Monitor and review the trial in relation to its goals for fostering innovation
Feedback and result outcome for Task 2 (please
 )
Satisfactory
Not Yet Satisfactory
Re-assessment
required
Assessment Summary Result(please
 )
Task 1 Case/ demonstration/
observation S NYS DNS
Task 2 Short questions S NYS DNS
Final Assessment Result for this unit C NYC
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Feedback is given to the student on each Assessment task on Moodle YES NO
Feedback is given to the student on final outcome of the unit on Moodle YES NO
The result of my performance in this unit has been discussed and explained to me (please place signature below)
Student’s Signature Student’s Signature Date Date
Trainer/ Assessor’s declaration: I hereby certify that the above student has been assessed by myself and all assessments are
carried out as required by the Principles of Assessments (Clause 1.8 of the Standards for RTO 2015).
Trainer/ Assessor’s
Initials Date
Appeal Process (only for mitigating circumstances)
I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook
Student’s Signature Date
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