BSBINN601: Lead and Manage Organisational Change - Australia Post

This BSBINN601 assignment solution addresses the critical aspects of leading and managing organizational change, focusing on the importance of analyzing organizational objectives when identifying change requirements. It provides examples of strategic change needs for Australia Post based on a provided case study, highlighting the necessity for service delivery process changes through personalized services, integrating e-commerce and online shopping options, and adding diverse digital payment methods. The solution emphasizes the need for prioritizing people as key drivers of successful change and sustaining its momentum. The assessment includes activities designed to evaluate the learner's skills, knowledge, and performance related to the unit's objectives. Desklib offers a platform for students to access similar solved assignments and past papers for academic support.

Table of Contents
Instructions to Learner.....................................................................................................................1
Assessment instructions....................................................................................................................1
Assessment requirements.................................................................................................................1
Candidate Details.............................................................................................................................1
Assessment – BSBINN601 – Lead and manage organisational change..............................................1
Instruction to Learners.....................................................................................................................1
Activity 1A......................................................................................................................................1
Activity 1A checklist – for assessor................................................................................................1
Activity 1B......................................................................................................................................1
Activity 1B checklist – for assessor................................................................................................1
Activity 1C......................................................................................................................................1
Activity 1C checklist – for assessor................................................................................................1
Activity 1D.....................................................................................................................................1
Activity 1D checklist – for assessor................................................................................................1
Lead and manage
organisational change
BSBINN601
Learner Workbook

Activity 1E......................................................................................................................................1
Activity 1E checklist – for assessor.................................................................................................1
Activity 2A......................................................................................................................................1
Activity 2A checklist – for assessor................................................................................................1
Activity 2B......................................................................................................................................1
Activity 2B checklist – for assessor................................................................................................1
Activity 2C......................................................................................................................................1
Activity 2C checklist – for assessor................................................................................................1
Activity 2D.....................................................................................................................................1
Activity 2D checklist – for assessor................................................................................................1
Activity 2E......................................................................................................................................1
Activity 2E checklist – for assessor.................................................................................................1
Activity 3A......................................................................................................................................1
Activity 3A checklist – for assessor................................................................................................1
Activity 3B......................................................................................................................................1
Activity 3B checklist – for assessor................................................................................................1
Activity 3C......................................................................................................................................1
Activity 3C checklist – for assessor................................................................................................1
Activity 3D.....................................................................................................................................1
Activity 3D checklist – for assessor................................................................................................1
Activity 3E......................................................................................................................................1
Activity 3E checklist – for assessor.................................................................................................1
Activity 3F......................................................................................................................................1
Activity 3F checklist – for assessor.................................................................................................1
Skills and Knowledge Activity.........................................................................................................1
Skills and Knowledge Activity checklist – for assessor...................................................................1
Competency record to be completed by assessor.............................................................................1
Appendix A.......................................................................................................................................1
BSBINN601 Lead and Manage organisational change_version 4.0

Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and
the terms and conditions relating to the submission of your assessment task. Please consult with
your trainer/assessor if you are unsure of any questions. It is important that you understand and
adhere to the terms and conditions and address fully each assessment task. If any assessment task is
not fully addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:
 Address each question including any sub-points
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word processed
 Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a learner can be
accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another learner
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including
assessments taken totally or in part from the internet.
BSBINN601 Lead and Manage organisational change_version 4.0

If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more learners in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other learners is
not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
BSBINN601 Lead and Manage organisational change_version 4.0

further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to AIBT’s website, in writing, outlining the reason(s) for the appeal.
Recognised prior learning.
Candidates will be able to have their previous experience or expertise recognised on
request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately .
Assessment requirements
Assessment can either be:
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must be
completed by the agreed third party.
Third parties can be:
 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining competency.
The assessment activities in this workbook assess aspects of all the elements, performance criteria,
skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
BSBINN601 Lead and Manage organisational change_version 4.0

supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as
provided during induction. If you feel you are not yet ready to be assessed or that this assessment is
unfair, please contact your assessor to discuss your options. You have the right to formally appeal
any outcome and, if you wish to do so, discuss this with your trainer/assessor
BSBINN601 Lead and Manage organisational change_version 4.0

Candidate Details
Assessment – BSBINN601 – Lead and manage organisational change
Please complete the following activities and hand in to your trainer/assessor for marking. This forms
part of your assessment for BSBINN601 – Lead and manage organisational change
Name: _____________________________________________________________
Student ID: _____________________________________________________________
Email: _____________________________________________________________
Declaration:
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Instruction to Learners

You are required to complete this assessment workbook and obtain a satisfactory result of
all activities to be deemed ‘Competent’ in this unit of competency. You have two attempts
to submit your assessments.
Activity 1A
Type: Written Assessment Due date:
Group or Individual: Individual
Objective To provide you with an opportunity to identify strategic change needs
through an analysis of organisational objectives.
Foundation skills: Reading, Navigate the world of work, Get the work done.
Activity
1. Why is it important to analyse an organisation’s objectives when
identifying change requirements or opportunities?
To recognise and evaluate the impact and significance of importance of key
stakeholders or organisations.
To ensure the changes or opportunities are confirmed with the set objectives
of the company in order to come up with best suitable strategies to counter the
competition.
To make sure that successful change in the company must prioritize the people
as the people are the fuel for the successful change and also to sustain its
momentum.
2. Give three examples of strategic change needs for Australia Post (refer to
the case study – Australia Post in appendix A).
According to provided case study the company will have to manage the
strategic changes in pandemic which involves.
Example 1: The Australia post needs to change its service delivery process by
creating a platform for personalized services to the customers with the help of
increasing in online and digital communication tools and techniques. This
stratagem change will increase company's profitability and also build loyal
customer base.
Example 2: The Australia post need to add new process of delivery of its
services by adding the E-commerce and online shopping option by creating its
website. They will have to manage the contactless services and products.
Example 3: add range of digital payment options of the customers and
businesses in order to implement the contactless payment system into their
business for the contact delivery of services.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of Competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner gives at least one reason why it is important to analyse an
organisation’s objectives when identifying change requirements or
opportunities.
Yes No
(Please circle)
Q2 Learner gives three examples of the strategic change needs relate to
organisational objectives (Australia Post).
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 1B
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Review existing policies and practices against strategic objectives to identify
where changes are required.
Foundation skills: Reading, Navigate the world of work, Get the work done
Activity
1. Why should existing policies and practices be reviewed against strategic
objectives?
For the organisation it is important to review their existing policies and
practices against the new strategic objectives as the outdated policies can lead
the business into the serious risk. The new strategic objectives may not comply
with the existing policies and practices which may fail the motive of new
strategic objectives. Also to implement the new strategic objectives it is very
important that they must satisfy the policies and practices drawn by the
organisation otherwise the company must draw some new policies for the new
strategic changes
2. Read the scenario and company’s policies and practices provided below.
Scenario The company introduces a new time recorder system for employees.
The new technology will use fingerprint to record clock in and clock out time
instead of signing paper sheet individually. Benefits of the new system are;
(i) Record time accurately
(ii) Automatic time record report summary which reduces HR working
process
(iii) Employees able to access information via a digital system
Company’s policies and practices
Hours of work: You are expected to work 38 hours per week between 8.30 am.
until 5.00 pm. Monday to Friday. During your ordinary hours of work, you are
entitled to a meal break of up to 1 hour.
In addition to your ordinary hours of work, you agree that we may from time to
time require you to work reasonable additional hours which may include
weekends and public holidays. You acknowledge that your remuneration has
been set to take into account the reasonable additional hours that you may be
required to work from time to time.
Time record: Employee must record clock in and clock out time at level 3, 18
Mount Gravatt, Capalaba Rd, Upper Mount Gravatt, by signing a provided
timesheet. Human resources (HR) Department is responsible to summarise the
timesheet and record late, sick leave and annual leave in the employee’s time
record report. Employees can access the report to review their time record
summary by completing time record request form and the employees must
return the record on time.
To complete the task, you are required to;
2.1 Identify where changes in policies and practices are required
From given above scenario the Policy change comprises of modifications in
policies at the legislative or organizational level. As per the case study,

mentioned below are some of areas wherein the company require policies and
practices:
 Recording clock in and out time at the three level rather just implement
new policy of clock in and out through their digital cards at one entry
level stage.
 The company must also change its policy of time record regarding the
summarization of time sheet and record late, leave, annual leave etc.
manually rather transforms it digitally.
 They should make the late working policy.
2.2 Adjust company’s policies in accordance with the change
Adding the digital time recorder in the organisations employee will be required
to clock in UN clock out the time at only once days that is at the Mount Gravatt
there is no requirement of signing any provided time shit only employee will be
required to clock in clock out using their digital punch cards.
Which digital time recorder machine the time sheet and the recorded will be
automatically recorded in the individual portal and for this sick leave and
annual leave the employees are required to record that on their individual
digital employee portals.
In addition to the ordinary are the work the employees are not forced to work
for the reasonable additional hours during the weekends and public holidays
also it is a voluntary if someone acknowledge doing so the bonus and the extra
working hours will be paid.
BSBINN601 Lead and Manage organisational change_version 4.0