BSBINN601 Lead and Manage Change: Fast Track Couriers Case Study

This case study presents a change management project plan for Fast Track Couriers Pty Ltd, focusing on integrating distribution management and motivating the workforce. It includes a cost-benefit analysis, identifying expenses related to project management and training, and highlights potential risks such as staff turnover and technological failures. The plan outlines steps for performance training, business process redesign, and awareness campaigns. Key stakeholders, including truck drivers, management, and customers, are identified, emphasizing the importance of communication through various channels like email, meetings, and presentations. The education and training plan details the content, timing, and responsible parties for training truck drivers on new technologies like PDA, GPS, and automatic lift gates, aiming to improve efficiency and performance. The overall goal is to ensure the successful deployment of new processes and the development of new skills among the workers.

Change management Project
Planning: Case Study of Fast
Track Couriers Pty Ltd.

Change Goals and their linkage to the organisational goals
• The company must take up a
integrated policy towards
distribution management
• Change management would
motivate the workforce to perform
better
• It also helps to integrate the
workforce

Cost to Benefit Analysis
• Basic requirements include a project
manager, lift gate trainer and GPS and PDA
trainer
• The wage rate of project manager is $100
per hour
• The Combined wages of PDA and GPS
trainer is $150 per hour
• Initially the Project manager would work
for 40 hours per week and later 8 hours
per week.
Cost Incurred for: Every Hour Net Expense
(Total)
To Note
The Project Analyst $100 $12000.00 40 hours a week
and latter 8 hours
per week until the
end of September
Trainer of GPS or
PDA
$150.00 $600.00 Half-Day work
session
Trainer for
automatic Lift gates
$150.00 $600.00 Half Day Work
Session
Total Change
management Cost
$13,200

Risks of Change management
• High rate of Staff Turnover
• Big delays in delivering customer's parcels
• Demotivated and frustrated employees
• Influence of union on organisational
strategies
• Failure to use technology successfully

Steps of the Plan
• Conducting Performance training
• Learning and reassessment
• Redesigning the business process
• Assessing organisational impact
• Development of the awareness campaign
• As an outcome, the efficiency, functioning ability and
deployment of the processes would be more prominent
• New skills of the workers would be developed

Stakeholders management
• The main stakeholders are truck drivers, the CFO, entire
team of HR management, the General Manager, the
office team and the Sales team, union and the customers
as well
• senior management is aware of the influence of the
management and is committed to expand and grow the
customer market
• The policy makers must ensure not only the education of
the employees on the technological advancements but
also ensure the personal growth as well as the
motivation of the employees.

Communication Plan
• The message is supposed to incorporate strategic targets,
change aspects of the technology and the operations along with
training, plan, performance and lastly recognition management
for the workers.
• The communication is supposed to take place on a weekly basis
as well as a bimonthly, monthly and on quarterly basis as well
• Communication will take place by means of Email exchange,
personal meetings, oral presentations and also discussions.
• Participations of employees I optional but manager and the
truck drivers is compulsory

Education Training Plan
People
who are
impacte
d
Content of
Training
When Method of
Training
Responsible
heads
Facility Equipment Beginning
date
Ending
date
Users Procedure Before
implementation
Led by
instructor
PDA and/or
GPS trainer
Classroom Step by step,
Handson
Users
Truck
Drivers
Technical Continuous
Method
Led by
Instructor
Trainer of Auto
Lift-gates
Open
Discussion
Auditorium
Administrator
Guide
Truck Drivers

References
• fasttrackcargo.com, (2018). About the Company.
Available at: https://www.fasttracklogistics.net/
[Accessed: 08 June 2018]
• Gruber, J., Kihm, A. and Lenz, B., (2014). A new
vehicle for urban freight? An ex-ante evaluation of
electric cargo bikes in courier services. Research in
Transportation Business & Management, 11, pp.53-
62.