BSBINN601 Lead and Manage Organisational Change Report

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Assessment
Lead and manage organisational change
BSBINN601
Student Name
Student ID Term Year
Class Trainer Name
Result NYC C
I declare that all work completed in this assessment is my own.
Student Signature Date

Contents
Assessment Guidelines............................................................................................................................... 3
Assessment Schedule................................................................................................................................. 4
Task 1: Identify change requirements and opportunities..............................................................................5
Task 2: Develop change management strategy.........................................................................................10
Task 3: Implement change management strategy.....................................................................................20
Assessment methods and tasks................................................................................................................ 31
Assessment mapping summary................................................................................................................. 32
Record of Assessment Outcome............................................................................................................... 34
References / recommended resources...................................................................................................... 35
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Assessment Guidelines
Assessment
You are advised to commence work on your assessment from week 1 and must be submitted by the due date.
1. All assessment tasks must be completed and uploaded online in RTO Manager
(gbc.rtomanager.com.au) for being marked by your Trainer.
2. Please read all instructions before starting each assessment.
3. Where you are required to submit documentation for an assessment, it must be attached to your
assessment booklet.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any
issues concerning questions requiring further explanation.
5. You may refer to your student learner guide/student resources or any other relevant resource when
completing your assessment. Do not quote directly from the notes. You should answer questions in your own
words, except where it asks you to quote.
6. You have access to computers which are equipped with Microsoft suite of products and printing facility is
available at nominal cost
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Assessment Schedule
Week Tasks to complete
Week 1
Task 1:
Analysis of response to case studies.
Week 2 Task 1:
Assessment of written reports
Week 3 Task 2:
Analysis of response to case studies.
Week 4
Task 2:
Assessment of written reports.
Oral questioning.
Week 5 Task 3:
Analysis of response to case studies.
Week 6 Task 3:
Oral questioning
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Task 1: Identify change requirements and opportunities
Performance objective
The fast couriers are working in the courier services, from 15 years, in new south wales. There are numerous
change requires knowledge and skills which would be required in other to apply change requirement process
and objectives in the Fast track couriers. Fast track couriers have the set target of increasing their work and
services which will help to expand the business up to 7.5% in the delivery business. It is important to
understand the operational plan goals and strategic plans which will be needed in order to reflect upon the
workforce. The change opportunities identified are the market share of fast track couriers can attain an
increase in 7.5% of the market share in Sydney. The skills required in change requirements are tools, trust-
building, focusing over the positives build in the organization. Strategic planning and analysis is the key skills
which would be required in the change requirements.
Assessment description
In this task you will:
 Identify strategic change needs,
The strategic change needs in this purpose of this assignment are how to increase market share, how to
reduce operating expenditure. The need for change can be to increase the percentage of sales.
 Review existing policy,
The current policy of Fast track courier service, is about managing things, on the spot, and develop such
strategies which can be used, in order to help employees and staffs, to work in an environment which will be
beneficial in the purpose of the trends. The current policy is to take less work, and take more and more time,
so that the tasks will be completed with quality.
 Monitor trends in the external environment that impact on an organisation’s objectives,
There are external trends which should be monitored, so that the objective of the Fast track couriers which is
increase in the market share and sales can be achieved. The external trends which has to be monitored can
be ethical trends, consumer driven trend, legal tread and social trend.There is various trend, which should be
monitored so that the sole objective of the organization can be served. It is important from the perspective of
managers to monitor such external trends, and environments which will help them to impact the various
achievements.
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 Identify operational change objectives,
It is important from the perspective of senior management to understand the goals, and outcomes, which will
be planning, organizations and leadership functions. Broad structure activities, which are applicable to control
functions. SMART objectives will be referred and analyzed in order to Specify, measurable, attainable, realistic
and time framed objectives which will help them to drive the activities involved.It is important to communicate
with the stakeholders so that the clear change objectives can be specified to reflect upon the operational
perspective activity.
 Prioritize change requirements and
The change requirements will be prioritizing, where the objectives involved which are how to initiate certain
development properties, and how to increase the market share will be a priority basis, over the others. The
increase the sales and the increase in the market share are in the priority to be done in the change
requirement and opportunities.
 Consult experts or specialists to assist in the identification of change requirements and opportunities.
Experts will be concerned for the purpose of the specialists, involved in the change requirements. Experts in
this field can be knowledgeable experts in the change requirements and specialists involved. It is important to
note that all the developed individuals have to reflect upon the needs of the developed objective.
 Write a report to management outlining the change requirements.
Introduction
This report is focused over the awareness been referred to the change requirements and functions
which will be beneficial for the increase in the change development or requirement.
Main body
The change requirement involving increase in the sales and market share up to 7.5% of market share,
which will be beneficial for the development of the purposed objectives. This report is regarding the
prioritization of the tasks.
Conclusion
This report shows what are the priorities set for the particular objectives, where the 7.5% of the market
share will be at the priority.
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Procedure
1. Study the Case Study in Appendix 1 on page 7 for Fast Track Couriers.
a. Analyse the organisational objectives provided in the scenario
The appendix signifies how the particular organisational objective given is relevant. The organisational
objective in this case is to get the 7.5% of the market share in the courier business.
b. Identify requirements for change.
The requirement for this change will be strategic implementations of the marketing analysis, with SWOT
analysis, which will eb helpful to analyse the required change in the scenario given. SWOT analysis of
Fasttrack couriers is required.
c. Explain how your identified change needs link to Fast Track Couriers strategic plan goal/s.
The changes linked with it are the marketing strategies, and result of the SWOT analysis, including the
opportunities and threats of Fast track couriers. The linked change goals can be about how such
implementations can be helpful in the development of the 7.5 % of the market analysis.
2. Review Fast Track Couriers current state to understand how the current policies, practices and
operations deliver against the organization's strategic goals.
Explain Fast Track Couriers performance against its goals in the following criteria:
a. People
The people working in Fast track couriers, will be reflected upon the change in the goal set. It is because
the performance of the staff will affect the performance of the complete organization.
b. Policies and processes
The policies and processes involved in the fast track couriers providing all the important data’s and
information’s required. Policies will be determined and modified according to the strategic goals selected.
c. Technology
In the technology purpose, the application and IT requirement, to reduce the transactions of data between the
customers and the management. A good well-managed data will help companies to reduce negative feedback
from the customers.
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d. Structure.
The organizational structure is crucial to be implemented because all the organizational structure is dependent
on the senior management and junior management in the organization.
3. Monitor external trends and identify events or trends which may impact on the achievement of the
organization's strategic plan goals.
Then:
1) Identify two external trends.
The two external trends in this aspect are ethical trends and legal trends. The ethical trends are far better in
the aspect of the organization context, while the legal trends are not much effective, in the context of the
external factors of the fast track couriers.
2) Develop an explanation of how the trends currently impact or will impact organizational objectives.
The organization objectives involving improvement or increase in the market share up to 7.5% of the total
application process in the fast track couriers.
4. Identify major operational change requirements.
1) Identify changes due to performance gaps.
The changes in the legal and organizational structure involving the key aspects of the organization. The
performance gap can be specified as all the lack in the performance in the context of quality which lacks in
the complete process of the change.
2) Identify changes due to business opportunities.
The business opportunities which can be identified here are an increase in the market share, will help fast
track to develop monopoly in the courier business.
3) Identify changes due to threats.
Here threats can be change in the organizational structure will decrease the performance of the employees.
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4) Identify changes due to management decisions.
The management decisions developed here can be identified according to the aspect of the fast track couriers'
services. It is important to specify that the management decisions will be quite applicable to the organization.
5. Identify specialists to be consulted to assist with identifying change needs.
1) Identify specialists you will engage to help identify change requirements, and be prepared to
explain your reasons for engaging these specialists.
Specialists which will eb engaged in this context, are senior manage and executive level employees working in
fast track couriers.
2) Identify what consulting model you would adopt to engage the specialists, and be prepared to
explain why you would use this model.
It is also important to note that all the development in the consulting model will affect the proper
management processes of fast track couriers. It is important to note that the aspects in the consulting
services will be beneficial for the overall performance of the organisation.
6. Assume your Trainer is a specialist/expert of the kind you have identified in step 5. Consult with your
Trainer to assist with identification of change management requirements and opportunities.
The trainer will help in management all the important aspects working in the organisation. Trainer will help
employee and management of the fast track couriers to specify the fact that they are not at all beneficial for the
organisation in the terms of the specified terms such as consultation and other matter important to the
company.
7. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how
stakeholder managers will be engaged to review and prioritise change requirements.
The manager which will be informed with the plan planned here will be anyone from the senior management.
The stakeholder manager also can be engaged in order to reflect upon the fact that they are important part of
the consultation process.
8. Assume your Trainer is a manager you have identified. Consult with your Trainer to review the changes
you propose and to help you prioritise changes. Suggest and justify the priority you have assigned to
each change you recommend.
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The priority in the consultation objectives, will be needed in order to understand all the proper development
process of the identified over the priority basis. If we prioritize the designed and asked objectives of the
organization, the market share development is the most optimized market share, which will be on a priority
basis.
9. Prepare a 3–4-page report detailing change requirements for the organization. Include all of the
information you identified and the explanations that you prepared in steps 3–10.
Introduction
This report will demonstrate all the summarised questions in the task 1, where all the specified
objectives, threats, opportunities and other manager priorities will be explained in this particular report.
Main body
a. People
The people working in Fast track couriers, will be reflected upon the change in the goal set. It is because
the performance of the staff will affect the performance of the complete organisation.
b. Policies and processes
The policies and processes involved in the fast track couriers providing all the important data’s and
information’s required. Policies will be determined and modified according to the strategic goals selected.
c. Technology
In the technology purpose, the application and IT requirement, to reduce the transactions of data
between the customers and the management. A good well managed data will help companies to reduce
negative feedbacks from the customers.
d. Structure.
The organisational structure is crucial to be implemented, because all the organisational structure is
dependent on to the senior management and junior management in the organisation (Slater, 2019).
It is important from the perspective of senior management to understand the goals, and outcomes, which
will be planning, organizations and leadership functions. Broad structure activities, which are applicable
to control functions. SMART objectives will be referred and analyzed in order to Specify, measurable,
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attainable, realistic and time framed objectives which will help them to drive the activities involved.
The appendix signifies how the particular organisational objective given is relevant. The organisational
objective in this case is to get the 7.5% of the market share in the courier business. The business
opportunities which can be identified here are increase in the market share, will help fast track to develop
monopoly in the courier business. The priority in the consultation objectives, will be needed in order to
understand all the proper development process of the identified over the priority basis. If we prioritize the
designed and asked objectives of the organisation, the market share development is the most optimised
market share, which will be on priority basis. The organisation objectives involving improvement or
increase in the market share up to 7.5% of the total applicable process in the fast track couriers. The
changes in the legal and organisational structure involving the key aspects in the organisation. The
performance gap can be specified as all the lack in the performance in context of quality which lack in the
complete process of the change (Slater, 2019).
The management decisions developed here can be identified according to the aspect in the fast track
couriers’ services. It is important to specify that the management decisions will be quite applicable to the
organisation. The requirement for this change will be strategic implementations of the marketing analysis,
with SWOT analysis, which will eb helpful to analyse the required change in the scenario given. SWOT
analysis of Fasttrack couriers is required.
It is also important to note that all the development in the consulting model will affect the proper
management processes of fast track couriers. It is important to note that the aspects in the consulting
services will be beneficial for the overall performance of the organisation.
The trainer will help in management all the important aspects working in the organisation. Trainer will
help employee and management of the fast track couriers to specify the fact that they are not at all
beneficial for the organisation in the terms of the specified terms such as consultation and other matter
important to the company.
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Conclusion
It is important to note that the concluded objectives are how stakeholders are important to be specified.
All the trainers will be helped by the management of fast track couriers, in order to reflect upon the key
aspects of the courier services.
Specifications
You must provide:
● one 3–4-page report detailing change requirements for the simulated organisation – refer to Appendix
and all steps in procedures.
Your Trainer will be looking for:
● how you use problem-solving skills to identify and analyse issues or barriers, and develop responses
● how you develop and incorporate new ideas into your report on change requirements
● planning skills to organise engagement with manager stakeholders and implement activities to achieve
priorities and outcomes
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