BSBINN601 Lead and Manage Organisational Change - Assessment Solution

This document provides a comprehensive solution to the BSBINN601 Lead and Manage Organisational Change learner workbook. It includes detailed answers to various activities focusing on identifying change requirements, developing change management strategies, and implementing those strategies. The activities cover topics such as analyzing organizational objectives, reviewing existing policies, monitoring the external environment using PESTLE analysis, identifying operational change requirements, prioritizing change requirements with managers, and undertaking cost-benefit analyses. The document also addresses the importance of stakeholder consultation and provides examples related to performance gaps, business opportunities, threats, and management decisions, offering practical insights into managing organizational change effectively. Desklib provides access to this and many other solved assignments for students.

BSBINN601
Lead and manage
organisational change
Learner Workbook

Table of Contents
Table of Contents.............................................................................................................................1
Candidate Details.............................................................................................................................2
Assessment – BSBINN601: Lead and manage organisational change............................................2
Competency Record to be completed by Assessor........................................................................3
Observation/Demonstration............................................................................................................4
Activities...........................................................................................................................................5
Activity 1A......................................................................................................................................5
Activity 1B......................................................................................................................................6
Activity 1C......................................................................................................................................7
Activity 1D.....................................................................................................................................8
Activity 1E......................................................................................................................................9
Activity 2A....................................................................................................................................10
Activity 2B....................................................................................................................................11
Activity 2C....................................................................................................................................12
Activity 2D...................................................................................................................................13
Activity 2E....................................................................................................................................14
Activity 3A....................................................................................................................................15
Activity 3B....................................................................................................................................16
Activity 3C....................................................................................................................................17
Activity 3D...................................................................................................................................18
Activity 3E....................................................................................................................................19
Activity 3F....................................................................................................................................20
Activity 3G...................................................................................................................................21
Skills and Knowledge Activity.......................................................................................................22
Major Activity..............................................................................................................................23
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Candidate Details
Assessment – BSBINN601: Lead and manage organisational change
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBINN601: Lead and manage organisational change.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed.We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
2

Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT(Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________
3

Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate you can:
1. Identify change requirements and opportunities
2. Develop change management strategy
3. Implement change management strategy
You should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
4

Activities
Activity 1A
Estimated Time 10 Minutes
Objective To provide you with an opportunity toidentify strategic change needs through
an analysis of organisational objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to analyse an organisation’s objectives when identifying
change requirements or opportunities?
The identification of the organizational performance is based on the
understanding of the urgency of the business to bring in improvements to
sustain in the competitive markets. The different functions that are
undertaken by the organizations are based on the analysis of the needs of the
business to progress. Aligning the objectives of the organization with the
change needs of the same helps in maintaining the continuous improvements
of the business.
2. Give three examples of the types of strategic change that may be required
as a result of an analysis of organisational objectives.
The strategic changes that are required to be imbibed by an organization as a
result of the analysis of the organizational objectives are :
 Reducing or increasing staffing
 Developing staff skills and knowledge
 Changing the structure of the organization
 Developing new products or services
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Activity 1B
Estimated Time 10 Minutes
Objective To provide you with an opportunity to review existing policies and practices
against strategic objectives to identify where changes are required.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why should existing policies and practices be reviewed against strategic
objectives?
The organization is required to undertake the review of the policies and practices
to identify the issues that are faced by the business while operating as per the
objectives of the business. The reviewed policies and the practices by the
organization help the same in bringing forth improvements in the current
situation of the business undertakings.
2. Imagine that an organisation has a new strategic objective concerning the
introduction of new technology throughout the business, which will affect
all employees. Which types of policies and practices may need to be
reviewed in the light of this objective?
The revision of the policies when an organization is planning to undertake
changes in the technological aspects of the business is dependent on the
applicability of the change and the manner in which the employees agree to the
change in the systems. In this context, the organization is required to undertake a
revision of the training scheduling policies and the remuneration systems of the
business to encourage and empower the workforce to get involved in the new
processes.
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Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to monitor the external environment to
identify events or trends that impact on the achievement of organisational
objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Give six examples of the types of external trends or events that may impact
the achievement of an organisation’s objectives.
The different external trends that might affect the achievement of an
organisation’s objectives are:
 Political
 Economic
 Socio- Cultural
 Technological
 Environmental
 Legal
2. Using the PESTLE analysis tool, identify three current factors in each
category which affect (or may potentially affect) your industry sector.
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Current factors
Political  Change in the government rules and regulations
 Imposition of tax factors
 Political clashes in the nation
Economic  Economic condition of the nation measured in
GDP
 The employability of the consumers
 Different trade related factors
Sociological  Demand of the consumers
 The capability of making a buy of the products
 Cultural systems of the society
Technological  Technological advancement made by the
existing companies
 The expectations of the consumers in the
respective market of operation
 Identification of the competitive advantage of
the organizations while operating in the
respective markets
Legal  Flexibility in the legal framework adopted by the
organization
 Legislative bodies of the nation
 The dependence of the organizational
undertakings on the Companies Act formulated
by the operating markets
Environmental  The environmental conservation measures
applied by the operating nation
 The environmental status of the operating
markets
 The current strategies that are undertaken by
the businesses while operating in the respective
markets
Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify major operational change
requirements due to performance gaps, business opportunities or threats, or
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management decisions.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Give 3 examples of each of the following factors which may result in change
in an organisation:
Factor
Performance gaps
 The lack of expected performance of the
workforce
 The lack of proper coordination among
the different departments
 The lacks of monitoring over the processes
and activities of the organization
Business opportunities
 Enhancement in the demands of the
customers
 innovation in the processes of the
business
 Competitive advantage of the organization
over the other existing competitors in the
market
Business threats
 New entrants in the market
 Obsolete technology used in the processes
of the business
 Financial fluctuations in the market
scenario
Management decisions
 Decision making is based on the
identification of the contingencies in the
market
 The risks that are faced by the
organization while operating in the
international markets
 Change in the processes of the business
2. Imagine that a graphic design company has found that they are only
delivering 70% of customer projects on time, that customer satisfaction is
low and that a competitor has started trading on the same business park,
targeting the same customer base. What changes might arise from this set
of circumstances?
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The changes that might be undertaken by the organization while operating in the
respective markets are based on the measurement of the competitiveness of the
markets. The organization must take steps to introduce new lines of product or
bring in innovations in the existing product lines to reach out to the large
customer base. On the other hand, the evolution of the new lines of products will
be helping the organization to conquer over the existing market and thereby build
on the consumer loyalty factors.
Activity 1E
Estimated Time 1 Hour
Objective To provide you with an opportunity to review and prioritise change
requirements or opportunities with relevant managers; and to consult
stakeholders, specialists and experts to assist in the identification of major
change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists?
The relevant managers and the specialists of the organizations is required to
be consulted while undertaking a revision and prioritization of the change is
due to the recommendations and the expert advice they could provide to
bring in positive changes in the functioning of the business as per the
objectives of the same.
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