BSBLDR402 Assessment 1: Workplace Relationship Leadership Analysis

This document presents the solutions to Assessment One for the BSBLDR402 unit, which focuses on leading effective workplace relationships. The assignment addresses key aspects of workplace dynamics, including the components of trust, actions that erode trust, and adapting to different workplace cultures. It delves into conflict resolution strategies, outlining steps to address workplace conflicts and the significance of internal and external networks. The document also explores characteristics of effective networks, problem-solving methodologies, and communication strategies tailored to different workplace scenarios. Additionally, it covers the use of workplace policies, procedures, and the importance of preventing discrimination to foster positive workplace relations and productivity. The assignment incorporates references to relevant literature and training materials to support the responses.

Assessment One
BSBLDR402 – Lead effective workplace
relationships
Instructions:
Before attempting this assessment, read the relevant sections of your
textbook and watch the Connecting with Peers in the Workplace video training
session on Lynda.com
There are 12 questions. Answer all questions in the space provided.
Note: This assessment should take you approximately 5 hours to complete including
reading, taking notes and watching the video training program. However this may
take more or less time depending on your experience. You have 2 weeks to
complete it.
_______________________________________________________
Question 1:
Identify the five components of trust.
1. Integrity
2. Competence
3. Consistent communication
4. Genuine concern
5. Results
Question 2:
Cole lists six actions that can cost you trust in the workplace. What is missing
from the list below?
1. Creating the impression of change for the sake of change
2. Failing to ensure people know where they stand
3. Playing favourites
4. Reneging on your commitments
5. Falling for fads
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6. Improper collaboration
Question 3:
Each workplace has a different culture and a manager needs to adapt. One
example provided in Cole is the case of Jim Hayward who didn’t drink tea or
coffee, but realised he needed to have a “cuppa” in his hand if he wanted to
talk with staff informally. Otherwise it became formal.
Provide an example of how you have adapted to a different workplace culture
to ensure you have been able to fit in and gain support.
It is found that different workplace has different cultures and employees
need to make themselves fit within that culture. It is identified that I have
adapted to different workplace where the managers as well as people who are
in the higher authorities talk or discuss with the team members as well as
workers formally. I have adapted the place and have ensured that I have been
able to fit within the entire place for gaining proper support within the entire
organization. We discuss formally and gets proper solution so that the
problem can be resolved.
Question 4:
Most people have a fight or flight response when faced with conflict. However
Cole explains better ways to deal with conflict. Identify the four steps for
resolving workplace conflict
Step 1 Getting clarity on the conflict
Step 2 Talking on the problem to the person
Step 3 Talk to another group
Step 4 Providing solution
Question 5:
Internal and external networks are important in developing relations and
resolving problems. Identify three external networks you belong to, and three
internal networks you belong to within your own organisation or industry, and
the benefits of these networks for you personally and your team. External
networks may include such organisations as trade unions and industry
associations. Internal networks may include committees, working groups,
social clubs etc
.
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Networks I belong to Benefits
External
1 Trade unions Trade unions generally work for the
employees and generally helps in reducing
their stress and assists in improving work
life balance.
2 Industry associations Industry associations generally helps in
providing number of services including
support as well as training.
Internal
1 Committees Committee generally helps the employees
of the organization to work properly for
improving the quality of work.
2 Working groups Working groups generally enhances the
productivity and managing the operations
of the organizations.
3 Social clubs Social club helps people with anxiety
and helps other for learning.
Question 6:
What are the four characteristics of effective networks?
.
1. Positive attitude
2. Collaboration
3 Trustworthy
4 Approachable
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Question 7:
Cole identifies seven steps to solving a problem. The first step is identifying
the problem. What is the last step?
As per Coles, there are seven steps that are helpful in solving the
problem quite effectively. The steps are generally listed below:
 Identification of the problem
 Defining the goals of the project
 Utilizing the method of brainstorming
 Assessing number of alternatives
 Choosing the proper solutions
 Proper execution of the selected solutions
 Proper evaluation
Question 8:
Describe a common method used in the workplace to identify various
solutions to a problem. Explain how it works.
The common method of identifying the solution of the problem that
generally exists within an organization is employee review method.
It is found that utilization of employee reviews is considered as one of
the effective as well as useful technique that is mainly utilized for identifying
the issues as well as problem within the entire workplace. With the help of this
method proper solution of the problem can be easily identified as the
employees of the organization are generally involved within this entire
method. The solutions can be gathered quite effectively with the help of either
questionnaires or with the help of the surveys.
Question 9:
When analysing a problem, the most important question to ask is:
Highlight the best answer
□ How?
□ Why?
□ Who?
□ When?
□ What?
□ What if?
□ All of the above:
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Question 10:
A manager needs to vary their communication strategies to suit the purpose,
the sensitivity of the information, and the audience. Failure to do this can
result in misunderstandings and conflict.
Consider the items of information in the table below and decide how you
would communicate this information. Choose from the list provided and place
the appropriate letter or letters in the box beside each item
a. Email
b. Memo
c. Team meeting
d. One on one meeting
e. Text
f. Letter
g. Telephone call
h. Formal report
Information to be communicated Audience Method of
communicatio
n
A new policy All staff Formal report,
team meeting
Monthly sales results CEO Email, formal
report
Unsatisfactory performance of a
member of staff
Staff member
Email
A salary increase Staff member Email
Christmas closure dates All staff Letter, Email
Last minute change of time for a
meeting
Colleague Telephone call
Planned changes to the office or
shop layout and fit-out
All staff Memo
Notification of inability to attend work
(sick leave)
Supervisor Letter
Question 11:
When dealing with a staff member who is not doing their job, what workplace
policy or procedure would you go to for the necessary guidance?
Highlight the correct answer
□ Dismissal procedure
□ Employment contract
□ Code of conduct
□ Performance management policy
□ Grievance policy
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□ Conflict resolution policy
Question 12:
Discrimination can be highly destructive to positive workplace relations and
productivity.
Under Federal, State and Territory legislation unlawful discrimination occurs
when someone, or a group of people, is treated less favourably than another
person or group because of:
Highlight the correct answer
a) race
b) colour
c) national or ethnic origin
d) sex
e) pregnancy
f) marital status
g) age
h) disability
i) religion
j) sexual preference
k) membership of a trade union
l) a, b and c
m) a, b, c, h and i
n) all of the above
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Bibliography
Hargie, O., 2016. The Importance of Communication for Organisational
Effectiveness. Mayıs, 2, p.2017.
Meloncon, L. and Frost, E.A., 2015. Special issue introduction: Charting an
emerging field: The rhetorics of health and medicine and its importance in
communication design. Communication Design Quarterly Review, 3(4), pp.7-
14.
Patel, R.V., Feinglass, J. and Didwania, A., 2018. Su1046-Importance of
Communication and Consultative Practices: Insights from Internal Medicine
Housestaff. Gastroenterology, 154(6), pp.S-466.
Rosales, E.D., 2017. The Role of a Stage Manager: The Importance of
Communication, Respect, and Trust within Production Work.
Vuojakoski, S., 2018. Developing and facilitating managers’ communication of
strategy.
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