BSBLDR501 Emotional Intelligence: Workplace Application

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BSBLDR501 – Develop and use emotional intelligence
Assessment

College Details
Ransford College Pty Ltd T/A AAAR Institute
of Business & Technology
230 Church Street
Parramatta NSW 2150
Australia
T: 1300 198 775
T: [phone]
www.ransford.edu.au
[e-mail]
ABN 86 606 260 404
ACN 606 260 404
CRICOS 03614A
RTO Number 45178
Your Workplace Health and Safety (WHS) at Ransford College
1. It is your duty to inform staff at Ransford College if you see, hear or come across any
incident, situation or hazard that might require immediate attention
2. In case of an emergency evacuation, you are required to follow the instructions
provided by your trainer. While exiting the building, keep calm and walk alongside the
hand rails.
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

The Assessment Process
Why are assessment tasks important?
To complete your qualification, you are required to apply the ideas you have been learning from this
unit of competence.
The assessment activities are an important part of your training program as they provide an
opportunity to apply what you have been learning and they give both you and your trainer feedback
on your progress.
How will you be assessed?
You will be required to complete a variety of written and practical exercises. Instructions for how to
complete the assessments are provided within each assessment task in this booklet.
What is required for successful completion?
Please read this section carefully before commencing the assessment tasks. You must carefully
complete EVERY task in this booklet. You must achieve a ‘Satisfactory’ mark for all assessment tasks
to be deemed Competent for the unit. If you are assessed as Not Competent, you will be given some
suggestions for improvement and asked to redo your assessment.
At the successful completion of the assessment tasks, you will have demonstrated your competence
against all of the requirements of the unit.
Submission of assessments
Your trainer will advise you when to commence the assessments in this booklet.
You are required to complete the written assessments on a separate document. You have access to
computers which are equipped with 2010 Microsoft suite of products. You will also have access to
the internet at the College to assist with research and resources. Assessment responses should be
typed; however, handwritten submissions will be accepted if they are clear and legible.
On the document please include:
o Your name
o The date
o The Assessment Number and Task Number.
For example:
o John Smith
o 10 August 2015
o Assessment 1 - Question 1 (Record your answer).
Please note that some assessments require additional documentation, such as a form or a
procedure, which must be included with your submission.
Make sure you check your material before submission. You must keep a copy of all work submitted.
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

Access and equity
A student’s access to the assessment process should not be affected by restrictions placed on the
location or context of assessment beyond the requirements specified in the training package.
Reasonable adjustments can be made to ensure equity in assessment for people with disabilities,
including language and literacy. Adjustments include any changes to the assessment process or
context that meet the individual needs of the person with a disability, but do not change
competency outcomes. If you believe you have a disability that may affect the completion of these
assessment tasks please speak to your trainer.
Assessment outcomes
Your assessment submission will be assessed and you will be given feedback. Each assessment task
will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked
you will be given an outcome of Competent or Not Competent for the unit of competence.
What can you do if you don’t agree with the assessment result?
If you do not think the assessment process is valid, disagree with the assessment outcome, or
believe that you have been treated unfairly, you can appeal.
The first step is to discuss the matter with your trainer. If you still do not agree, you are able to
request a re-assessment. It is possible to have your assessment submission assessed by a different
assessor.
If you remain dissatisfied after the re-assessment, you should contact your trainer. Full details of the
appeals process are contained in your Student Handbook.
Declaration of Authenticity
You are required to sign a Declaration of Authenticity for every written assessment submission. The
Declaration is a signed statement from you stating that the assessment submission is your own
work.
.
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

Task 1
a. Fill out the EI - SWOT analysis in the table provided below. You will be required to list five (5)
personal strengths, five (5) personal weaknesses, three (3) personal opportunities and three
(3) personal threats.
Strengths-
 Effective communication skills
 Approach of taking things
initiatives,
 Dedication for my work,
 Ability to motivate and empower
others
 Strong perceptual ability and verbal
ability
Weaknesses-
 Impatient during my work
 Work without proper planning
 Lack of awareness about business aspects
 Distraction and stress level during work
 Lack of active listening skills
Opportunities-
 Acquiring new skills for professional
development
 Enhancing my skills to manage people
within the organization
 Improving leadership skills
Threats-
 Changing needs and requirements in the
business,
 Less motivation in doing work,
 Lack of proper work life balance
Relationship Management
Guide:
§ Emotional awareness
§ Accurate self-assessment
§ Self confidence
§ Organisational Awareness
§ Empathy
§ Service Orientation
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

§ Self-control
§ Transparency
§ Adaptability
§ Achievement drive
§ Initiative
§ Inspirational Leadership
§ Developing Others
§ Influence
§ Change catalyst
§ Conflict Management
§ Building bonds
§ Teamwork & Collaboration
b. Fill out the table below following the example provided. You will be required to provide
three (3) personal stressors, explain in detail the reasons the stressors appeared and what
the impact these stressors have on you is.
STRESSORS IN YOUR WORKPLACE
(For the purpose of this question you are required to use the college as an alternative to your workplace)
PERSONAL STRESSORS
E.g. Meeting Deadlines
REASON THE STRESSOR
APPEARED
E.g. At the college we have very
tight deadlines. Sometimes
managing to complete all the
assessments on time creates a lot
of stress
IMPACT
E.g. The impact for me is lack of sleep and
sometimes mood swings.
Improper Culture In the organization, if there is
not proper working culture
and environment, it can be
the reason of stress at the
workplace.
Negative impact on the work and
sometimes high stress can the reason
of health issues
Discrimination Sometimes, discrimination has
to be faced in the organization
which can be the cause of
higher stress as it hampers the
work
Discouragement can be result due to
high stress as individual can be
discouraged towards the work and job
role
Lack of support If there is lack of support in
the organization for achieving
the work goals and objectives
then it is the big cause of
stress
This can create problems in
interrelationships and lower tolerance
of frustration and impatience
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

c. Fill out the table below. You will be required to provide three (3) emotional triggers, explain
the reason they are triggers for you, describe how you would normally react on them and
finally explain how you would react after being emotionally aware about the triggers.
EMOTIONAL AWARENESS
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

List an emotional
trigger
E.g. Rejection
Explain why this is an
emotional trigger for you
E.g. Being rejected is an
emotional trigger for me as I
have a great need to be
accepted and please other.
Explain how you
would normally react
on this emotional
trigger
E.g. I would normally
be angry and upset,
possibly cry.
Explain how you will control your
emotional response
E.g. I will try to find out the
reason I have been rejected, self-
reflect and let it go.
Poor
performance
Poor performing is an
emotional trigger for me
as I have to perform my
best to achieve higher
position in the
organization
I would easily get
frustrated and upset
on this emotional
trigger
I would utilize the resource at
my best so that I can perform
well at the workplace
Insecurity Changes or feeling of loss
of control is the emotional
trigger as I feel insecure at
the time any changes in
the organization
I feel nervous and
insecure and effect
on my self-
confidence
I would try to take some
control at the time of
uncertainty
Feeling ‘low’ I feel when I do not get
any achievement at the
workplace
I feel distracted and
feel low energy at
this condition.
At this situation, I would take
professional help and increase
my productivity for getting
achievement (Li, et. al., 2016).
d. In this exercise you will be required to participate in 3 role plays. Your main objective will be
to demonstrate management of emotions in your workplace. Below there are three scenarios
provided. Your trainer or one of your classmates will assist you in the demonstration of the
role plays.
Instructions: You will read every scenario and then your trainer will read the sentences in the
““. Your role is to respond to the statement by managing your emotions. After your role play,
you will be required to record your answers in the space provided below.
Scenario Successful demonstration
You are working as a barista at your local coffee shop. Last night you forgot to
take out the rubbish bins although it is one of your duties. Your boss
approached you first thing this morning and said the following:
“Why did you forget to take the rubbish out? I have said a million times that
this is the most important job. I opened the shop this morning and the whole
place smelled disgustingly bad. Are you serious? How could you forget
something so important? If that happens again I will fire you!”
Type your response here:
At this situation, I felt
guilty and feeling low as I
did not perform my duties
in proper manner. In order
to control this emotion, I
cleaned that rubbish bin
and assured the boss to not
to repeat this fault again. I
easily distracted on my low
performance so I would
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

enhance my productivity in
my work for future
(Petrides, et. al., 2016).
You are working as an administration assistant at a small accounting firm. Your
supervisor asked you to create a folder under a client’s name, scan and save all
their receipts of the last month. Unfortunately, yesterday your computer
crashed and now you can’t find the folder. Your boss asked you to zip and send
the particular folder for review. You explained the situation but his response
was the following:
“I can’t believe you were unable to perform the easiest admin task. It is not
rocket science. All I asked for was one folder. I can’t believe you came with such
an excuse to cover your inefficiency. I am so disappointed!!!”
Type your response here:
At this situation, I was full
of anger as I gave my best
and completed my work as
directed by the supervisor.
My anger was the
symptoms of insecurity and
depression. In order to
control my anger, I
understood the situation
and tried to manage overall
work on the system of
other employee. For future,
I would also ensure that the
work done by me is saved
and protected.
You are working as a team leader for clothing company. Part of your role was to
ensure that your team members keep the floor clean e.g. no clothes on the floor
even during very busy periods. Since your supervisor is conducting floor checks
every so often, you wanted to ensure that all your staff is aware of this important
task. Unfortunately, one of your team members felt stressed when you advised
them to be aware and their reaction was the following:
“I can’t believe you keep telling us all off. Seriously you are just a team leader
not the owner. Relax yourself and stop micromanaging us for such a silly task.
You put so much pressure on us. You are the most horrible team leader I have
ever had. I am seriously thinking of quitting because of you.”
Type your response here:
This situation created the
emotion of insecurity and
anger. The reason of my
anger is that I am doing my
duty and my teammate is
not following my
instructions. The reason of
insecurity is that if the
teammates would be
against my team then there
would be the situation of
change of team leader.
For controlling my
emotion, I took the session
with the team mate and
make him aware about
floor checks by
supervisors. I also made
him understood about my
own duties which I have to
fulfil.
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

e. In this task you need to score the checklist provided below. For each statement in the checklist below, circle a number in the YOU column, 1 – Least
typical of you, 5 – Most typical of you. The column marked OTHERS is designed to get feedback on how other people who know and work with you,
rate you. One of your classmates needs fill out this column for you. After your checklist is scored, fill out the comments/feedback column with the
things that you think you would keep the same or alter and explain why.
Self-Awareness
YOU How typical are these
behaviours of you?
Comments/Feedback OTHERS
1 – 2 – 3 – 4 – 5 I know which emotions I’m
feeling and why
4- I feel the anger most
as when I am not able to
achieve something, I
easily get frustrated
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I realize the link between
thinking, feeling, and what I
do and say
4- Yes, I often think, feel
about what I am doing
and saying
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I recognize how my
feelings affect my
performance
5- Yes, I always know the
results and
consequences of my
feelings on the
performance
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I have guiding awareness of
my values and goals
3- Often, I sometimes
need the guidance for my
goals and values
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I am aware of my strengths
and weaknesses
5- Yes, I am aware about
my personal strengths
and weaknesses
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I am reflective and learn
from experience
5- Yes I always learn from
the experiences
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I am open to candid
feedback and new
5- yes, I am always open 1 – 2 – 3 – 4 – 5

perspectives, continuous
learning and self-
development
to candid feedback and
new perspectives,
continuous learning and
self-development
1 – 2 – 3 – 4 – 5 I am able to show a sense of
humour and perspective
about myself
4- I am often able to
show a sense of humour
and perspective about
myself
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I present as self-assured and
have presence
4- I often present as self-
assured and have
presence
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I canvas unpopular views
and go out on a limb for
what I see is right
3- I am not so good in
canvas unpopular views
and go out on a limb for
what I see is right
1 – 2 – 3 – 4 – 5
1 – 2 – 3 – 4 – 5 I am decisive and can make
decisions under pressure
and despite uncertainties
4- Sometimes, I can make
decisions under pressure
and despite uncertainties
1 – 2 – 3 – 4 – 5
BSBLDR501 – Develop and use emotional intelligence
4th July 2018
Modified @ Ranford College
Version 1.0

Marking Guide – Task 1
Did the student: Yes No
Fill out the EI - SWOT analysis?
Fill out the stressors in your workplace table correctly and sufficiently?
Fill out the emotional awareness table correctly and sufficiently?
Successfully demonstrated all the scenarios in Task 1,d?
Complete the self-awareness checklist according to the instructions?
Outcome S NYS
Is resubmission required Yes No
Trainer signature
Student signature
Comments
Declaration of Authenticity – Task 1
Student Name
Student ID Term
I declare that all work completed in this assessment is my own
Student Signature Date
Trainer/Assessor Name