BSBLDR502 Lead & Manage: Communication & Consultation Systems Plan

This report addresses the BSBLDR502 assessment requirements, focusing on leading and managing effective workplace relationships within JKL Industries. It covers communication and consultation systems, grievance procedures, and conflict resolution strategies. The report identifies communication issues, such as a lack of understanding of information management tools and slow response times, and proposes a communication strategy involving presentations, emails, and meetings to improve information flow. It also addresses consultation issues, emphasizing the need for bottom-up communication and employee engagement. A grievance procedure is outlined to handle overpay complaints and concerns regarding restructuring plans. Furthermore, the report discusses policies to promote cultural diversity and ethical values, along with changes to improve team participation and update organizational policies. It also explores networking strategies to build positive relationships and achieve organizational goals. Finally, an action plan for managing difficulties and conflicts is presented, providing guidance on addressing unacceptable team behavior and resolving disputes fairly.

Assessment – BSBLDR502 Lead and manage effective workplace relationships
ASSESSMENT
STUDENT DETAILS
Student Name
Student ID No.
Group No.
Date of submission
ASSESSMENT DETAILS
Unit Code BSBLDR502
Unit Name/Title Lead and manage effective workplace
relationshipsAssessment Task No. 1
Assessment Name/Title Plan and present workplace
communication and consultation systemsQualification Diploma of Leadership and Management
ASSESSOR DETAILS
Assessor Name Anil Don
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Table of Contents
Assessment 1..............................................................................................................................3
About JKL Industries:................................................................................................................3
About the Change:......................................................................................................................3
Summary of Communication issues...........................................................................................4
Consultation issues.....................................................................................................................4
Grievance situation.....................................................................................................................4
Communication strategy............................................................................................................5
Requirements of bottom up consultation...................................................................................7
Grievance procedure..................................................................................................................7
Assessment 2..............................................................................................................................8
Question 1..................................................................................................................................8
Question 2................................................................................................................................10
Question 3................................................................................................................................11
Question 4................................................................................................................................12
Networking plan.......................................................................................................................14
Assessment Task 3 - Action plan for managing difficulties....................................................15
References................................................................................................................................19
Bibliography.............................................................................................................................19
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Assessment 1
Plan and present workplace communication and consultation systems
About JKL Industries:
JKL Industries is a company in Australia which sells forklifts, trucks and spare parts
to the automobile industry. The head office of the company is in Sydney with various
branches in Melbourne, Perth Sydney and Canberra.
About the Change:
Previously the company dealt with only forklifts and small trucks but recently they
have arranged for sales rights for large trucks. This shall provide the company an opportunity
to gain an advantage.
The changes will be as follows:
 Current organization structures
 Change in rental market operations
 Make new recruitments
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
 Positive organization structures
Summary of Communication issues
 A lack of understanding of the various information management tools.
 Slow internal and external customer needs response.
 No modern technologies were used.
Consultation issues
There existed inadequate consultation that leads to risk with respect to compliance
and there was no bottom up flow from the employees to the management. This lead to
crushing morals and poor performance of the organization.
Poor engagement of employees, little or no grievance application procedures and poor
general awareness lead to lack of values and ethics.
Grievance situation
The grievance situation of the different employees is as follows:
 Overpay conditions- The employees recently have been complaining of being
underpaid in the given organization and it is their belief that other members of the
given society have been receiving adequate pay as to the given amount of work;
unfortunately, the same is not the case for the given organization.
 Restructure Plans- The current restructure program of the company plans to re-
structure the whole organizational system. For this reason the employees believe that
they will be laid off in the organization.
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Communication strategy
Communication
objective
1.To improve the communications strategy
2.To enable flow of information
3.To understand communication needs
4.To make use of communications technology
Audience Message Communication
strategy, media,
approach, rationale
Resource
s/Budget
Person
Senior Managers
The senior
management needs to
be communicated that
they need to improve
their methods of
communication and
reach out to the target
audience using more
relate communication
strategies (Alfes et al.
2013)
The strategy is as follows:
To conduct meetings
To send emails
To put up presentations
These methods will
ensure that the
management reads the
matter and realises the
importance
Of various techniques
using theoretical and
Presentati
on,
meetings
and other
relevant
resources
The person
responsible for
the given
scenario are as
follows:
HR Manager
Communication
specialist
The Senior
Managers
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Administrative
staffs
Team leader
The message that the
communications
strategy wants to give
out to the
administrative staff is
to be more courteous
in their ways and
remain transparent in
their activities.
The communication
message that needs to
be given out to the
different team leaders
is to ensure that they
are able to convey the
organizational goals
and objectives to the
different members of
the organization.
practical examples.
The staff will be sent
mails, given out brochures
and meetings will be held
for their better
understanding.
The team leaders will be
called for meetings to
make them understand
(Alfes et al. 2013). They
will be made aware
Presentati
on, print
resources
and
related
Presentati
on
resources,
meeting
resources
Communication
Specialist
HR Manager
HR Manger,
Senior
Management,
Communication
specialists,
Trainers.
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Requirements of bottom up consultation
Consultation issue The message from the middle level managers is not getting
transferred to the senior management and thus for this, the different
members of the senior management are unable to be aware of the
different issue and take up ideas.
Consultation objective Consultation method Audience
To improve the bottom up
communication in an
organization.
The different members in a team will
be made to sit together and they will
be, made aware of the current
situation.
Sectional Teams
Grievance procedure
Grievance situation:
 Overpay conditions- The employees recently have been complaining of being
underpaid in the given organization and it is their belief that other members of the
given society have been receiving adequate pay as to the given amount of work;
unfortunately, the same is not the case for the given organization.
 Restructure Plans- The current restructure program of the company plans to
restructure the whole organizational system (Alfes et al. 2013). For this reason the
employees believe that they will be laid off in the organization.
Grievance handling procedure
The grievance handling procedure is as follows:
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
Making the employees understand that the restructure program of the organization is
for their benefit and that they must ensure that the firm is successful in carrying out the given
program as it would bring out better results for them.
The employees need to be assured that after the restructure activity is successful; the
firm will observe the progress and raise the pay accordingly. Furthermore, they need to be
made aware of the work environment and other non-monetary benefits which the firm is
giving out so as to ensure that the company does well.
Assessment 2
Question 1
1. Describe at least two pieces of JKL Industries’ policy or procedure that
conflict with the team’s behaviour towards the employee.
Meeting – The parties in grief will be called for a meeting whereby they will be required to
explain the reason behind their grievance and will be required to mention the parties who were
involved in the given scenario.
Personal guidance- The parties will be called separately and the policies and legislatives
regarding the working of the company will be explained to them in order to see to it that the
parties are able to successfully understand the behaviour expected out of them (Alfes et al.
2013).
2. Identify the relevance of one piece of relevant legislation.
Anti-discrimination law
The anti discrimination laws lay down that the employees in an organization are all equal to one
another and that it is their duty to see to it and to ensure that the parties are satisfied with their
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
work and that no member of the organization is mistreated. The members cannot be
discriminated on the basis of their caste, creed and gender.
3. Describe how policies and processes can help to promote cultural
diversity, ethical values and relationship-building.
Importance of policies and procedures have been given as follows:
They serve as a guideline- The policies serve as a guideline for management in order to help
them to solve management grievances.
Increase confidence among the team members- They help the employees to trust and believe
the legislative system of the given enterprise.
Help an organization to consider employee welfare- Employee welfare is the sole duty of an
organization and therefore, it is their duty to ensure that the policies are followed adequately.
4. Describe any changes or additions you would make to JKL Industries’
policies, processes or communications to further promote cultural
diversity and ethical values.
The given changes are suggested to the policies, processes and communications of JKL
Limited:
 Incorporate team participation- The team input needs to be achieved from the
different team members and therefore it is suggested that the team participation
is given utmost importance.
 Update the policies- The policies of the organization need to be updated
regularly in order to ensure that they are at par with the latest legislations and
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
norms as per the industry standards.
 Encouraging team building sessions-Team building sessions need to be
encouraged in order to ensure that the teams are able to indulge with one at
other and there exists no discrimination among the different employees.
5. Describe how you would approach the team and any suggestion you
would make to resolve the issue fairly and consistent with
organisational policy.
 The team will be approached in the following manner:
 The team members will be called for separately.
 They will be called as a team to take their views (Alfes et al. 2013).
 They views of the individual members will be matched with the team views and
any discrepancy will be discussed further with certain team members involved.
Question 2
1. Describe what potential problems you anticipate from the team.
The potential problems expected from the given team are as follows:
They may not be agreeing with the team`s point of view.
They might not open up in their views in front of the management.
They might face issues like resistance as well.
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
2. Describe how you would confront the team with their unacceptable
behaviour, while maintaining trust and avoiding the impression of
taking sides.
The given method will be followed in order to deal with the unacceptable behaviour
The team members will be called for separately
They will be called together in form of a team.
The trouble makers in the given team will be taken aside.
They will be reminded upon organization policies and legal procedures.
Their cooperation will be appreciated.
3. Describe your standard or default communication style. What
communication style would you consider adopting for this scenario?
The current communication style is passive aggressive whereby the feelings appear passive on
the outside but are aggressive on the inside.
For this given scenario, the assertive communication style has been suggested whereby the
different employees will be dealt with an open manner and they will be clearly communicated
with their different issues to ensure that the matter is resolved. In the right manner.
Question 3
1. Describe how networking with internal and external people could help
you build positive relationships to achieve organisational and
professional goals. What networking or networks would you suggest?
Building networks with the members of the organization will help the firm in the following
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Assessment – BSBLDR502 Lead and manage effective workplace relationships
manner:
To build stronger relations- It helps to build stronger relationships with team members
To build team work- Helps in building team work.
To build morale- Helps to build employee morale.
To get information- Helps to get important information.
To ensure no problems exists.
Networking has been suggested with the following groups:
Different team members (Purce 2014)
Different managers
Suppliers
2. Describe a situation in which you joined a network to achieve an
organisational or professional development goal. Describe the
network. How did you build stronger relationships within the network?
What was the result of the networking for you and your organisation?
When I was interning during my university project, i joined a network which was the intern
network. In this network, the various members of the organization who were interning with the
different departments were together in a joint network. Through this network, the different
department’s information got transferred easily and this also enabled understanding the
organization in a better manner.
Question 4
1. Prepare a plan to develop and maintain internal and external relationships, including a
schedule for the next three months.
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