BSBLDR502 Project: Leading and Managing Workplace Relationships

This project, completed for the BSBLDR502 unit at Sydney International College, focuses on leading and managing effective workplace relationships. The assignment is divided into two tasks. Task 1 covers establishing workplace systems, including the development of policies and procedures for code of conduct, dispute resolution, and communication. It includes theoretical knowledge of relevant Australian legislation such as the Fair Work Act 2009, Freedom of Information Act 1982, Racial Discrimination Act 1975, and Work Health and Safety Act 2011, and how workplace systems support the development of work relationships. Task 2 addresses managing workplace networking and relationships, including developing a networking plan, conducting networking plan consultations, planning networking opportunities, resolving workplace conflicts, and implementing an action plan. The project emphasizes the importance of communication, consultation, and conflict resolution in fostering positive workplace dynamics. The student also provides examples of policy consultations and feedback mechanisms to ensure effective implementation.

Laws and manage effective
workplace relationships

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Part A: Theory knowledge..........................................................................................................1
Part B: Develop workplace systems............................................................................................4
Part C: Policy consultation..........................................................................................................7
Part D: Facilitate the consultation feedback................................................................................7
TASK 2............................................................................................................................................8
Part A: Developing networking plan...........................................................................................8
Part B: Networking plan consultation.........................................................................................9
Part C Planning of networking opportunities...........................................................................10
Part D: Resolve workplace conflict...........................................................................................12
Part E Implementing action plan...............................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Effective workplace relationship is the key element of success and excellent progress of
companies as well as workers. Management is accountable to lead and manage this component
in systematic and appropriate manner, in order to gain current and in the future competitive
edges. The current assignment will divide into two tasks, task one will relate to establishing
workplace systems and two will justify procedures of managing workplace relation.
TASK 1
Part A: Theory knowledge
Question 1
It is quite important for the manager or leader and other stakeholders within company to
manage effective workplace relations with every one, because it may contribute to increase
productivity and performance level. By referring to scenario, Sam unethical behavior may lead
to decrease the motivation and morale of May and other people who perform at similar
workplace. In the context of this situation, there are four forms of Australian legislation that are
suitable to work are relationships discuss below;
Fair Work Act 2009-
It is one of the most essential piece of employment laws in the Australia that provides
key conditions and terms in regard to employees that are consisted by national workplace
relation process (Employment law in Australia. 2021). This Act may set out 10 minimum
entitlements that apply to most candidates that perform their duty while working in private
sector. It drives the attention of employer to behave fairly and ethical toward each worker at
workplace.
Freedom of information Act 1982-
It is another Australian legislation that relevant to workplace relationship and contribute
to make it suitable for everyone, in term of driving attention of employers, leaders and other
stakeholders towards sharing important information at workplace among workers fairly and
ethically.
Racial discrimination Act 1975-
This legislation promotes equality and drive the efforts and activities of management
towards doing so, which is quite important and beneficial for mental as well as physical health
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of their employees. It aims is to spread equality before law for all people regardless of color,
ethic, race or national origin. This act is suitable in regard to case of May lee who get
discriminated by Sam at workplace because he was an Asian and Sam was Australian. He
treated him so badly.
Work health and Safety Act 2011-
This legislation is also related to workplace relationships, which manager may maintain
effective and ethically in term of making all the preparations related to staff safety and health at
work area (WORK HEALTH AND SAFETY ACT 2011 - OHSA OCCUPATIONAL HEALTH
SERVICES AUSTRALIA, 2017). It provides a specific framework to prevent health, welfare and
safety of all employees at work, for which management do a lot of efforts in term of conducting
ethical behavior with everyone.
Question 2
Workplace systems, processes and policies may effective support in development of
work relationships in the context of certain elements that are highly crucial for larger scale
competitive growth engagement diversely. This further adds to significant connective business
goals for strengthening workplace safety measures diversely based on specific corporate
parameters, investments pertaining towards structural efficacy parameters dynamically.
Legislation have been build up actively based on legal specific requirements, where workplace
system has high role for significant competencies diversely. Workplace motivation adds to
significant specific rise among working operatives, based on significant communicative
fundamental goals. Workplace based measures further plays essential role for strengthening
ideologies. Based on new working targets actively, and improve competitive functional abilities
widely based on significant commercial benchmarks.
Communication consists of interpersonal styles and networking- Workplace
communication consists of varied interpersonal styles and networking fundamentals, where there
has to be structured working operatives dynamically. Interpersonal styles and networking further
enhances scope towards optimum functional abilities, based on significant communicative
working goals. Leaders and business managers must be communicative to strengthen up new
informative growth goals, based on larger scale functional abilities widely. There should be
clear and chaos free communication among departments and employees for strengthened work
productivity goals, based on functional varied efficacy targets diversely, Networking with
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stakeholders, and departments further enables to strengthen up competitive functional growth
rise evolved based on rapid engagement expertise targets varied.
Consultation- Workplace consultation and training among management enhances scope
towards functional growth rapidly, based on new quest paradigms dynamically based on
determinants operatives. Consultation enables to further enhance working competencies
dynamically, based on corporate functional growth goals and new specific time period
engagement domains. It further also empowers motivation aspects, loyalty and motivations
among business goals specifically which further determines new strengthened working rise
proactively based on long term targets. Consultation enables leaders to take up accurate
decisions based on significant workforce strengthened working parameters, enhancing vision
oriented targets diversely and to cooperatively bring new range of efficacy optimization widely
(Wilson and et.al., 2020).
Cultural and social sensitivity- The analysis on cultural and social sensitivity further
strengthens up working engagement goals, motivation along with specific developed cooperative
paradigms dynamically. Companies need to heed profound focus on cultural and social
sensitivity, based on strengthened innovation within cultural workforce dynamically. Cultural
and social sensitivity further enables diversity to be grown widely, based on significant new
targets and performance paradigms evocatively for strengthened working rise performance goals
diversely. Cultural and social sensitivity also plays strong role for further technical viable
competitive efficacy within longer term working operatives, which further adds to commitment
within employees for delivering higher role.
Conflict resolution- Analysis of conflict resolution can be done by analyzing work
competencies functionally rapidly, which further enhances scope for new management working
goals diversely varied. Conflict resolution optimizes wider scale working strengthened rise,
which adds to significant motivation aspects and derive functional productivity targets
dynamically. Implementation of conflict resolution further improves work strengths
cooperatively, bringing on further strengthened imperative motivation goals and also be work
oriented for longer working engagement actively. Implementation of conflict resolution
scenarios further plays crucial role to develop professional abilities, synchronize specific
performance abilities profoundly and be optimistic towards new goals (Nadkarni and et.al,
2021).
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Part B: Develop workplace systems
1. Policy and procedure on Code of Conduct Policy
Code of Conduct Policy
Purpose
The purpose is to set rules which commonly written for an employee of a firm that protects
business and also inform employee's expectations.
Policy
It includes different details such as: Ethical principles: Include workplace behavior and respect of entire group Values: Such as honest and unbiased workplace environment
 Disciplinary actions: like, complaints handling and specific penalties for any offence of
a code.
Procedures
The procedure of developing code of conduct is as follows:
 Collecting information from entire group of CBSA
 creating and draft and present them in front of stakeholders
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 Review the draft and finalize the draft as well
 Formally adopt code
 Introduce the code
 Enforcing code
Related policies, procedure, forms and documents
 Aware of conflicts
 Expected dress code
 Privacy and confidentiality expectations
 Not make unauthorized gains by exploiting employee
2. Dispute resolution policy
Dispute resolution Policy
Purpose
The purpose of dispute resolution policy is to resolve the conflict and dispute within a
workplace so that it does not cause any negative impact over the business performance.
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Policy
It includes solving the dispute within employees which in turn did not cause any negative
impact upon business.
Procedures Discussion with supervisor: First step in which employee try to solve the dispute at
initial level by consulting with supervisor Departmental review: In this, employee meets with an appropriate administrator so that
dispute may be review.
 Panel review: Employee proceed further, when he/she did not get any effectual solution
from above authority. In this, criteria are set for panelists like three years of service,
good standing, complete training successfully etc.
Related policies, procedure, forms and documents
 Ensure minimum disruption to delivery of company's mission and vision
 Work together to solve the dispute
2. Communication Policy and Procedures
As CBSA already have its communication policy and procedures, thus, referring to the
same, different updates needs to be made under each section which are as mentioned below:
Staff consultation:
For an effective communication, company must involve all the staff members in order to
meet the defined aim (Menkel-Meadow, 2017). In this, face to face and oral discussion can be
performed that helps to meet the defined aim. This, in turn helps to let employees understand
that they are also important part of the company and that is why, there is a need to change in
their communication policy.
Interpersonal communication styles
As per the existing communication policy, it has been analysed that company already
uses written and IT communication style and that is why, it is suggested to use visual and oral
communication channel as well that helps to improve interactions. Further, it is also analysed
that the company needs to be use such effective tools in order to maintain the flow of
information in effective manner.
Steps of how staff consultation should be taken
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Staff consultation should be improved within CBSA by using different steps like:
 Drop an email to employee by reflecting the important aspects of conducting a meeting.
 Request them to assemble within a conference room to discuss the things effectively.
 In this, senior authority will be gathered to discuss the things and taking feedback from
staff that helps to analyse their views (Ong and Kochenderfer, 2017).
 Also, proper face to face discussion will be performed that assists to generate the best
outcomes.
Part C: Policy consultation
Student 1: Hello everyone! You all might aware with the new change adopted by the company.
Student 2: Yes, but I want to know in details about the code of conduct policy, Dispute
resolution policy, communication Policy and procedures
Student 3: Yes, I also want to know the same.
Student 1: CBSA wants to indulge new policy that assist to make smooth functioning of a
business. Through code of conduct, ethics will be complied and work will be done honestly.
Whereas, through effective communication policy, necessary information should be passed so
that defined aim will be met. Moreover, dispute resolution policy help to minimize the dispute
and resolve conflicts within employees at initiation level.
Student 2: I just want to say that there is a need to change the communication policy because
workers need to adhere with interpersonal communication styles that helps to make the flow of
information effectively.
Student 3: I am agreed with you. Similarly, there is a need to improve Code of Conduct as well.
Like, add different forms that make the code of conduct stronger and adhere by all employees.
Student 1: I am agreed with both of you and also appreciate the feedback provided by you.
Therefore, I further consult with other stakeholders and also taking you feedback into notice so
that effective measures can be taken.
Part D: Facilitate the consultation feedback
To: Attendee 1, Attendee 2
From: Henry Thomas ([e-mail])
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CC: CEO
BCC:
Date/time: Thursday 1:17PM
Subject: Updated policies
Attachments:
To Attendees,
Thank you for your kind attention!
I would like to inform you all that there are some changes identified under
Code of Conduct and Communication Policy and through this email, I want
to update you all about the same.
In code of Conduct, I also include the privacy and Protection act in which
no other employee have an authority to use the confidential data. Whereas,
under communication policy, company update the policy by adding non-
verbal communication strategy that helps to share the information
frequently so that it did not there will be no falws.
Kind regards
Henry Thomas
Governance Manager
300 Fictional Way, Sydney, NSW 2000
Phone: [phone]
www.cbsa.com.au
TASK 2
Part A: Developing networking plan
Employee networking plan
Department Networking
opportunity
What benefits will this
provides.
When
occurring
Status
Sales and
Marketing
Sales conference Improve the knowledge
regarding sales and marketing.
29/04/21 Pending
In-house training of
new marketing
technique
03/04/21 Pending
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Trade shows 21/04/34 Pending
Information
technology
In-house training of
new IT tool
Aware employees regarding
new trend that can be used
within a business.
06604/21 Pending
Exhibition 08/04/21 Pending
Online Networking 10/04/21 Pending
Human
resource
In-house training Improve the working
environment and aware
employee about new change
(Yasmeen and et.al., 2021).
11/05/21 Pending
Online training 13/05/21 Pending
Industry association 18/05/21 Pending
Governance
and
compliance
Conference Assist in smooth functioning of
a business
15/06/21 Pending
Events 20/06/21 Pending
Industry association 27/06/21 Pending
Accounts In-house training Determine the daily transaction
and improve the financial
performance.
19/07/21 Pending
Personal contacts 20/07/21 Pending
Meeting 28/07/21 Pending
Training Job club meeting Improve the employee
performance and improve the
skills that will be used in near
future (Prasad, 2020).
03/08/21 Pending
In-house training 14/08/21 Pending
Online training 27/08/21 Pending
Part B: Networking plan consultation
Role play
1: Hello! I am telephonic conference call is better to consult about the developing networking
plan?
2: Yes, I am comfortable and I think it is a good option because of our busy schedule
3: I am also completely agree with this.
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1: So, as per the email, we are here to discussing different networking plan for each department
and I think it is a right time to focus upon networking plan so that it do not cause any negative
impact over the business.
2: yes. Even I am also about to tell you the same. I want to draw attention of your towards HR
department because it is the core pillar of our CBSA.
3: We must take extra care of this department and also, looking for the new networking
opportunities for different departments as well.
1: As we can see that there are some common networking opportunity in each department and
also ensure that it not only help to improve the business but assist in personal growth of
individual as well.
2: I am agree. So, I think that all such networking opportunity are best and also assist business to
improve the performance as well.
3: So, there is no discussion left, the only think is to keep in mind is related to completion of
each task within defined tenure.
1: we all will take care of this, but good to realize that we all are agreed with chosen networking
opportunities and this in turn helps to improve business performance and generate new growth
opportunities as well.
Part C Planning of networking opportunities
Employee networking plan
Department Networking opportunity Status
Sales and
Marketing
Sales conference Done
In-house training of new marketing technique Done
Trade shows Pending
Information
technology
In-house training of new IT tool Done
Exhibition Done
Online Networking Pending
Human In-house training Done
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