BSBLDR503 Diploma: Role-Play on Negotiation and Leading a Meeting

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Added on 2023/05/30

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This assignment demonstrates negotiation and leadership skills through a series of role-play scenarios. The first task involves negotiating a salary increase with a manager, focusing on preparation, persuasive arguments, and compromise. The second task requires leading a team meeting to address employee frustration and workload issues, including agenda creation, inclusive meeting management, and action planning. The final task involves delivering a presentation at an industry forum to enhance the company's profile, showcasing best practices and expertise. Each task includes specific assessment criteria and requires documented feedback from an assessor.

BSBLDR503 – Templates – # 1 - #5 – Part 1 of 2.
Assessment Task 1 (459)
This task requires you to demonstrate your negotiation skills.
 Read the following
This task is a role-play. Discuss with your assessor the person who will work with you to
perform the task. Your assessor should observe your conversation face to face.
If done electronically it must be in an easily downloadable format. It must be clear who is
participating and done at a time AFTER you have filled in the below 2 pages.
Role Play Scenario
Relate this scenario to your real work role.
You wish to negotiate an increase in salary.
You need to approach your manager and present your case.
The current economic situation is very difficult, and the company is looking for ways to
reduce costs and so your manager needs to hear very good reasons to grant your request.
 Plan your proposal, using the prompts in the following table to focus your ideas.
Why do you think you have a right to approach your boss with the proposal?
I think I have a right to approach my boss because every employee has right to talk to the
boss about any issue or any requirement so that it can get resolved on time and the
employee can give his 100 percent to the organization without compromising on anything.
What organisational protocol will you use to approach your boss?
I will firstly send a meeting invite to my boss by mentioning appropriate subject and block
his/her calendar so that he can have an idea about the discussion. There should be a proper
formal organizational protocol so that everything will be done in a systematic manner.
How can you communicate that you deserve special treatment – over and above your
colleagues – without breaching confidentiality and in an ethical manner?
I Will communicate that I deserve a special treatment by introducing all my achievements
and tasks that I have done in past with efficiency and effectiveness. I will not start bitching
about other employees and instead I would like to introduce my qualities in an ethical way.
What motivations drive your boss – that will influence his/her decision?
I think I will explain every compromise to my boss I have been done to get everything
complete on time and will be doing the same when it comes to work. I think this can easily
influence the decision of the boss because I think he is not aware about the same as he only
looks at the results.

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What key points (with examples) will you present in your proposal?
There are many key points that I will present in my proposal like I will explain to my boss that
I am an employee who worked whole nights with full dedication so that there will be nothing
left pending and there are times when I made some mistakes as well but I overcame my
weaknesses in past some years.
What arguments might your boss present against your proposal?
According to me, my boss will explain me about the financial crunch the company is facing
and there cannot be any possibility to increase the salary of any of the employee. Boss can
also explain that if we will increase your salary then we have to answer other employees as
well.
What can you say in response to these arguments?
I will give a response by explaining that I am different from all the other employees and if
company increases my pay then I will be surely contributing in the recovery of the company
with my full dedication and will never back out till everything will get resolved.
What common ground do you and your boss both have, that you can build upon?
I and my boss have certain common grounds like he also works with full dedication without
compromising the quality of work and both of us are always being honest and loyal to the
organization and he knows me that I am a little bit of him.
What compromises would you be prepared to consider giving?
There are some compromises that I can be prepared to consider giving like I can stop taking
unplanned leaves and will increase my working hours and start my involvement in some
other ongoing projects as well by giving extra hours. I will also start taking short breaks for
becoming more sincere towards the work.

 Read the following
AFTER you have submitted the above (saved as: “TAS/FFV999, John – BSBLDR5031A1”),
you need to perform the role-play, observed by your assessor.
It is essential for you to brief the other person on their role. They must understand the
manager’s motives and take a negative stand at the beginning. “Completely out of the
question” OR “The company is losing money” OR other good (normal) managerial reasons
to refuse your request for more $.
They must act according to the motivations you have identified and make the arguments you
identified against the proposal.
Your assessor will observe the role play and will use the observation form below to make
notes on your performance. It is recommended that you familiarise yourself with the content
of the observation form, so that you know what your assessor expects to see.
The assessor will then provide you with documented feedback, which you should take into
account for the following assessment tasks.
 Arrange a time/date to perform the role-play, with a partner/classmate observed by your
assessor.
 Perform the role-play
 Ask your assessor to provide you with the completed observation form and feedback on
your performance.
 Do not continue to the next task until you have reviewed your assessor’s feedback.

Task 1- Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Introduces purpose in a way that confirms candidate’s right (mandate) to approach and
discuss
 Respects personal confidentiality of others
 Presents clear and persuasive arguments in support of position
 Uses appropriate, professional language
 Uses active listening to fully understand position of other person
 Demonstrates respect for the other person’s position
 Acknowledges differences of opinion
 Maintains focus on key issues
 Establishes areas of common ground to promote agreement
 Demonstrates willingness to compromise without backing down from position
 Explores options for a win-win solution
 Reaches a mutually acceptable agreement

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Assessment Task 2
This task requires you to communicate clearly and lead a meeting effectively.
 Read the following
This task is a role-play. Discuss with your assessor the people who will work with you to
perform the task. It will be a meeting, which you lead, with at least 3 people. Your assessor
must observe you conducting the meeting. This may be face to face or via electronic
means.
Role Play Scenario
Relate this task to your own workplace environment or a workplace you are familiar with,
assuming that you manage a department in the workplace. (If this is your actual role, relate
the task to yourself and your team.)
Your team is overworked. Several of them are working very long hours to achieve the
workload on time. They are frustrated and tired. One team member is very frustrated and
thinks he/she is carrying a higher workload and the other team members don’t help. You
have various options to overcome the problem. You could streamline processes and
procedures, introduce new technology or equipment or employ further staff.
You decide to hold a team meeting to discuss the problems and consult them for ideas. At
the same time you need to de-fuse the frustrations and influence the team to work more
closely together and help one another.
 Document an agenda for the meeting. This will involve:
 Researching the systems and procedures of the team at the selected workplace
 Listing options for discussion at the meeting
 Convene and conduct the meeting, observed by your assessor.
Note: Meeting participants in this role-play may be colleagues, fellow trainees or
friends/family. You will need to brief them on their roles, the fact that they are frustrated,
tired and overworked and one participant feels they are carrying a heavier workload.
 Make notes during the meeting of key points.
 Document the minutes of the meeting (this can be an informal format rather than formal
minutes). The minutes need to list the date and time of the meeting, the participants and
the key points discussed. If the participants prefer, they may use a different name to
protect their privacy.
 Document an action plan including who will take action and by what date.
 Ask your assessor to provide you with the completed observation form and feedback on
your performance.
 Do not continue to the next task until you have reviewed your assessor’s feedback.

Task 2 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Follows the agenda
 Clarifies information needs and issues to resolve
 Uses language which is appropriate for the audience
 Runs the meeting in an inclusive manner, giving all participants opportunities to
participate
 Uses active listening to understand each participant’s views and opinions
 Actively seeks feedback from all participants on view expressed
 Demonstrates respect for the concerns and views of others
 Explores and acknowledges differences of opinion
 Encourages examination of all options
 Uses appropriate leadership style to maintain order and keep the meeting on track
 Establishes and reinforces areas of common ground
 Maintains a harmonious and cooperative relationship between participants
 Overcomes areas of conflict to reach mutually beneficial outcomes
 Responds to questions openly and honestly, using appropriate communication
style

Assessment Task 3(451)
This task requires you to deliver a presentation to an industry forum.
 Read the following
This task is based upon a scenario where you are required to make a presentation to an
audience at an industry seminar or conference. You should base your presentation on your
own industry or enterprise. This will probably involve researching what is acceptable as best
practice within your own industry.
Scenario
You have the opportunity of representing your own company or organisation at a seminar or
conference of the industry group. You need to deliver a 10-minute presentation, followed by
5 minutes of question time to an audience which may be up to 100 people in an auditorium.
The purpose of your presentation is to enhance the profile and reputation of your company,
and place it in the minds of the audience as an industry leader. You need to describe how
your company is an example to others of best practice for the industry.
NOTE: You can invent the actual company you represent. The company will be in your own
area of industry or enterprise and therefore you should be able to research the meaning of
best practice as it applies to the industry. You can also invent your actual position within the
company and any credentials you think you might need in order for the audience to accept
your credibility.
 Use the table below to prepare for your presentation
What is the industry/enterprise area?
The industry is Telecom industry and the enterprise is the services used for communication.
It includes prepaid as well as post-paid services. There is a strong competition within the
industry and there is a huge scope of growth as well.
What is your position and what are your credentials that will indicate to the audience that you
are an expert?
My position is an HR executive and I represent my organization in front of many people like I
communicate with external people for different purposes like interview or some marketing
campaign so this is the reason that indicate to the audience that I am an expert.
Describe the company in a way that will impress the audience
Company can impress the audience by making them know their value. This organization is a
customer oriented organization and customer satisfaction matters a lot for the same so it can
start showing this to the customers. It helps in impressing the customer as well as attract
them towards the organization.
Explain the purpose of the presentation – focusing on best practice
The purpose of the presentation is to make the audience know about the company and its
products and services as well. There are many companies offering the same in the market
but I want to make everyone know why our company is different from others.

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Identify one key area of best practice that you can focus on for your presentation (e.g.
employee relations, use of technology, customer relations, supply chain influence,
sustainability practices, financial management, safety.)
One key area of best practice that I can focus on my presentation is customer relations. My
Company always tries to provide quality products and services to the customers. We always
take feedback of the customers seriously and make improvements according to the same.
From your research on best practice in the key area you selected, list the key points for your
presentation – focusing on what constitutes best practice.
The four points are-
 It is important to make customer happy and satisfied.
 Customers contribute in the reputation and branding of the organization.
 Customers are the asset for the organization.
 If customers are not happy with the services then no marketing strategy will work.
Referring to the key points, identify how you will lead your audience to the conclusion you
require by focusing on the benefits of best practice
I will lead the audience by asking them some question regarding the services and get their
feedback. I will make the audience realise that we will work upon the areas or weaknesses
as per the audience. Making consumer happy automatically increases the sale and market
share so these are the benefits of best practice.
Provide a minimum of one example of how best practice in this area operates in your
company.
In my company, we frequently ask for feedback to customers and request all of them to help
us in improving the services. There is a feedback form that is provided to each customer on
the website as well as application so that they can easily share their views.
Give a short summary of the essential learning outcome that you wished your audience to
reach.
The essential learning outcome I wished to give the audience is that every company works
for the fulfilment of customers’ needs and wants. They always focus on the satisfaction of
customer and give them a very important treatment. If customer is happy with the services
then it becomes so easy for the organization to face competition in the market and it can
achieve their goals and objectives for sure. Customer satisfaction also helps the company in
enhancing the brand image.

 Design a Power Point presentation that you can use to support your delivery. Save it
with the filename “TAS/FFV999 – John - BSBLDR503 AT3”. You will need to
submit/email this to your assessor.
 Create a Word document with the filename BSBLDR503 Assessment 3.
 Change the font to 14 pt and 1.5 line spacing.
 Write out your speech in full, and then rehearse it. The speech should be between 8 and
10 minutes in length.
 Once you know your speech thoroughly, review the Power Point and see whether it will
be sufficient to prompt you – so that you don’t have to read the speech and can
concentrate on your audience. Modify the Power Point if necessary. Alternatively,
create small cards with the key points that you can refer to while speaking.
 Arrange with your assessor to deliver the speech. You must have an audience of at
least 3 people and the speech must be observed by your assessor – either face to face
or you may submit a video in an easily downloadable and NOT TOO BIG file.
 Deliver the presentation to your audience. You must answer questions at the end. Your
assessor will complete the following observation form.

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Task 3 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Introduction confirms credentials and credibility of presenter
 Introduction describes the company in a way that positions it to best effect
 Introduction clearly explains purpose of presentation
 Presentation clearly communicates the meaning of best practice
 Presentation clearly and persuasively communicates the benefits of best practice
 Presentation uses examples to enhance audience engagement and persuade
 Information presented is accurate and appropriate to meet the audience needs
 Communication method is engaging and persuasive
 Language is inclusive and adapted appropriately for the audience
 Argument is presented in a logical flow that leads the audience to the required conclusion
 Body language and voice indicates confidence in subject matter and self
 Audience feedback and questions are actively sought
 Questions are answered accurately and confidently
 Presentation remains on track and within required timing (8-10 minutes) with 5 minutes after
for questions