BSBLDR511: Develop and Use Emotional Intelligence - Detailed Report

This report delves into the development and application of emotional intelligence within the workplace, covering various aspects such as the impact of emotional behavior, strategies for improving emotional intelligence, and the importance of emotional balance. It addresses how to manage emotional expressions, handle aggressive coworkers, and promote positive emotions within a team. The report also compares cultural differences in emotional expression between Japan and Australia, and presents an emotional intelligence development plan for specific scenarios. Furthermore, it discusses the promotion of emotional intelligence in others through effective communication techniques, including verbal and non-verbal methods, and highlights the significance of active listening skills. The report concludes by exploring how emotional intelligence can be utilized to maximize team outcomes and foster a positive emotional climate in the workplace. This student-contributed document is available on Desklib, a platform offering a wealth of study resources.

Develop and Use Emotional
Intelligence

Table of Contents
Table of Contents...........................................................................................................................2
MAIN BODY...................................................................................................................................4
Topic 2.............................................................................................................................................4
1..............................................................................................................................................4
2..............................................................................................................................................4
3..............................................................................................................................................4
4..............................................................................................................................................4
5..............................................................................................................................................5
6..............................................................................................................................................5
7..............................................................................................................................................5
8..............................................................................................................................................5
9..............................................................................................................................................6
10............................................................................................................................................6
Comparing cultures of Japan and Australia............................................................................6
2..............................................................................................................................................6
3..............................................................................................................................................6
Emotional Intelligence Development Plan.............................................................................7
TOPIC-3...........................................................................................................................................8
Promoting the development of emotional intelligence in others............................................8
Difference between verbal and non-verbal communication...................................................8
Managing non-verbal communication at the workplace........................................................8
Effective listening skills.........................................................................................................9
Discussion in relation of the effective listening skills take place among the Student A and
student B.................................................................................................................................9
Emotional intelligence development plan for Karen..............................................................9
Email to Karen......................................................................................................................11
TOPIC 4.........................................................................................................................................12
Utilising the emotional intelligence in order to ensure the effective outcomes of the team 12
Ways in which the positive emotional climate at the workplace can be promoted..............12

Determining the emotional strengths for the team...............................................................12
Listing the ways that can be used in order to encourage the team for being emotionally
positive.................................................................................................................................13
REFERENCES..............................................................................................................................14

MAIN BODY
Topic 2
1.
Impact of my emotional behavior on others at the workplace delivers positive response
which helps in knowing as to how effectively and in appropriate manner I am able to deliver best
in my roles and responsibilities at large scale. I am able to manage large teams and take decisions
accordingly by coming on common grounds regarding the decisions (Mathieu and et.al., 2019).
Apart from this, my emotional balance regarding the work and my personality are balanced
which helps me in knowing how the work is done at the workplace. For example — I take
decisions which helps me and my team members in knowing how the emotions are managed at
the workplace in positive manner.
2.
Signals which are given to colleagues or team members to prevent them from expressing their
feelings and emotions are described as — by knowing the intentions by their face expressions,
and how they are communicating with the other members of team. If there is any negative
emotion which is being displayed by any of the team member or colleague, then they are being
called and talked regarding it.
3.
Yes, I keep distance from the emotional problems which others are having. This helps me
in focusing on work and delivering my performance effectively. By maintaining distance from
others emotional problems also helps in focusing on positive work patterns and balance of
emotions is also done. Distancing from the emotional problems of other also keeps mind and
body sound and mind healthy as there is also emotional balance of intelligence.
4.
I will ask for helping me in my work to the aggressive co-worker by communicating and making
them understand how the work can be done. Understanding the perspective of the co-worker and
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why they are aggressive when asked for help. I will take initiative as to how to make them feel
comfortable so that the co-worker and my relations are balanced and there are is no negative
perspective which is affecting the work and relations.
5.
No, there is no gender biasness in my emotional behavior while dealing with team members.
This helps me in knowing more about how the emotional behavior is being handled (Correll,
2017). Along with this, I am able to balance the team members' behavior with mine. For example
— I am able to learn many things some from the males members of team and some qualities and
characteristics are also learned from the female members of the team. This helps in improving
and enhancing the performance at workplace.
6.
Four positive emotions which leaders should develop in order to motivate and influence staff are
described joy, interest, hope and gratitude. These emotions will help in creating positive impact
on staff and motivate them.
7.
There was a situation where I wanted to communicate about my doubts which I had but due to
shy nature and being an introvert I was unable to speak. I could have gained more confidence to
able to communicate my doubts which could have made my work even easier at the workplace.
8.
Yes, I provide positive feedback to the team members so that if there are any changes which are
to be done in the work is being improved and enhanced (Hardavella and et.al., 2017). Providing
feedback to the team members also helps in knowing the basis through which it turns out to be in
the positive form and the recipients respond to the feedback in positive manner and helps in
knowing them their mistakes which creates ways for growth and development.
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9.
Yes, I am prepared to receive feedback from staff members as this will help me in
knowing the flaws in my work and will improve my performance.
10.
The feedback for change in their emotional behavior will be delivered or provided to
them by communicating with them personally. I will talk to them personally. The qualities which
are needed by me are — having patience and having clear conversation.
Comparing cultures of Japan and Australia
Japan's individuals are not emotionally expressive and this impacts their wok as they are
less expressive towards their work as well. Australia's emotional cue is addressed as individuals
are more happy and more expressive in expressing their emotions which also reflects in their
work.
2.
Guidelines -
 The situation of Steve will be dealt by communicating with him and knowing that what is
the problem which he is facing and whether he has to speak something for himself
(Oliver, 2020).
 By acknowledging his feelings and discussing with him the problem which he is facing is
known.
3.
The consequences of failing to take action can affect the performance of the company at
large scale and might also affect the emotional behavior of Steve. Steve might not be able to gain
confidence for performing his work in effective manner.
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Emotional Intelligence Development Plan
Area of emotional
intelligence development
Action Time
To improve exhausting and
tiring behavior of Steve.
By initiating communication
and knowing the perspective
of Karen and what is she
implying to make the other
people understand about Steve.
2 months.
To analyze the mind situation
of Steve.
By knowing the whole
conversation and the talk
which has happened between
Steve and Karen (Oliver,
2020).
4 months.
Techniques that could be used to demonstrate flexibility and adaptability in dealing with
others can be done by staying calm and listening to what others have to say while working in a
team in collaborative manner. Being open-minded helps in resolving many issues and helps in
knowing the perspectives of other individuals in team.
The emotional cues which were there in this case at the workplace where individuals
should take concern as to how effectively there are no differences at the workplace. The
emotional cues were described as — someone was bullied, someone lacks social skills,
colleagues being upset of each other (Hardavella and et.al., 2017)
I will be responding to this type of situation by understanding what are the problems
which have taken place and how the communication and issues between the colleagues can be
solved by adapting positive environment at workplace.
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TOPIC-3
Promoting the development of emotional intelligence in others
Emotional intelligence refers to managing own emotions in order to have the positive interaction
with others at the workplace. It is important for the managers to promote the emotional
intelligence in the employees at the workplace (Coffelt, Grauman and Smith, 2019). It ensures
the effective interaction among the managers and the employees. This can be promoted with the
help of creating the opportunities for the employees to in order to express their thoughts and
promoting the efficient listening techniques. It can be further promoted with the help of
understanding the behaviour & emotion of the employees at the workplace.
Activity:
Difference between verbal and non-verbal communication
Verbal communication Non-verbal communication
 It refers to using of message in order to
make interaction with the employees.
 This enables the employees to express
their thoughts with the help of speaking
to the manager.
 This has been proven as effective form
of communication while addressing the
issues of the workers at the workplace.
 It involves using of non-facial
expression and body language for
making interaction with the employees
in the organization.
 It involves the movement of hands
while speaking, action towards the
employees (Lawrence, 2017).
 If the effective gesture has been
maintained that this creates the sense of
comfortability to the listener.
Managing non-verbal communication at the workplace
The non-verbal communication involve the gestures of the manager towards the employees. This
has been considered as one of the important concept managing the different aspects of the
employees (Hastings and et.al., 2020). Using effective tone and gestures while interacting with
the members results in creating the effective communication among the members and mangers. I
will use these ways in order to maintain effective non-verbal communication at the workplace:
 Effective tone has to be used.
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 Body language has to be match with the words.
 After every sentence there is a pause required.
 Effective gesture has to be used by the managers.
 An effective eye contact has to be maintained with the employees as it helps in getting
the idea in relation of the comfortability level of the workers.
Effective listening skills
Listening and speaking is the major element of the communication. The listening skill has been
considered as the necessary concept in making effective communication. A listening skill has
been adopted by the effective listener while listening to the speaker. At workplace, the effective
listening by manager helps in promoting the emotional intelligence. For example: When
employees share their issues with the manger and in return when manger puts a keen focus over
their problems and listen them carefully (Yurko and Styfanyshyn, 2020). Then this results in
understanding the emotional aspect of the employees. The effective listening skills contains:
 Paying effective attention to the employees while they share their problems.
 Providing feedback to the employees after hearing their issues.
 Share the response at the end of the conversation. The response shows that the listener
has take the active part in listening the problem.
Discussion in relation of the effective listening skills take place among the Student A and student
B
As student A give the information to student B. And then the student B has given the
information to the class. If all the information has been heard in clear manner without having any
disturbance then it determines that the effective listening skills has been done possessed by the
student B. Student B has described all the information to other members of the class. And of
them has got the correct information. This clearly determines that student B has clearly listened
to the Student A. The major element of the effective listening skills are, paying attention,
providing feedback and sharing the response. It has been done by the student B. Thus, it can be
said that here the active listening has been applied.
Emotional intelligence development plan for Karen
The emotional intelligence plan refers to analysing own strength and weakness that affects the
other people's emotion at the workplace (Fayazova, 2018). As a manager it is important that I
have to make a keen focus over self-management of the employees in the organization. As from
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the case study it has been found out that Karen is not managing her emotions and pointing out
the culture of the Steve at the workplace. And this results in creating the large number of
disturbance in the team members. Therefore, here is the EI plan for the Karen that will guide her:
Identify the area of
emotional intelligence
development
Reason in relation of
choosing this area
Actions in order top
make improvement
Time-frame
Self-management Self-management
leads to help in
managing the
emotions of the Karen.
As a result, the
emotions will not
reflect as anger on
Steve.
 Karen must
approach the
concept of
“Thinking
before
speaking”
 Analyse self-
strength and
then apply it on
making
effective
interaction.
1 month
Social awareness This has been chosen
in order to focusing on
the emotion of the
people that are
working with us. So,
the effective social
interaction can be
established with them.
 Respect all
diversities
 Become more
ethical by
respecting
every culture
 Never point
anyone in
relation of their
culture
 Adopt the
1-2 months
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culture of the
organization.
Relationship
management
This is important in
order to manage the
emotional fluctuation
that takes place with
the team members.
 Interact with
the mates and
try to
understand
their emotions.
 Share your
problem with
your mates
instead of
showing anger.
1-2 months
Email to Karen
From: [e-mail]
To: [e-mail]
Subject- Emotional intelligence development
Recently, I heard about the clashes that is taking place between you and Steve. I am thinking to
make a meet up with you so, I can analyse the issues. I have further made an emotional
intelligence plan for you. Karen, you are one of the bright employee I have in my organization
and you possess the strength of understanding your mates. You just have to find out your inner
strength. I made a plan for you which is consists of self-management, social awareness and
relation management. This will guide you to adopt the ethical behaviour at the workplace.
Looking forward in order to have a meeting with you.
Thank you
Manager
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TOPIC 4
Utilising the emotional intelligence in order to ensure the effective outcomes of the team
The concept of emotional intelligence enables to maintain the emotions in effective manner.
Undefined emotions works as a barrier in the growth process of the team (Ashkanasy and Daus,
2020). When all the employees effectively done the self-management then it leads to provide the
effective outcome of the team.
Activity:
Ways in which the positive emotional climate at the workplace can be promoted
Here are the ways that I will use in order top create the effective emotional climate at the
workplace:
Regular check-ins- The regular check-ins with my employees provides me the idea in relation of
the emotional fluctuations that are taking place between the employees. As many times, just
because of one employee's emotions all the other employees at the workplace also suffer. I will
make sure that each employee is sharing their emotional breakdown with me. So, I can manage
their emotions by making communication with them.
Developing a strong work culture- The work culture will consist of respecting the culture of
each employee. At the workplace there are large number of people work together and all of these
belongs from the different culture, therefore, it is important to respect the culture of each
individual (Zhang and Shi, 2017). I will create the strong work culture that will guide the
employees in relation of respecting each other.
Effective communication- The communication is the key of managing and expressing the
emotions. The effective communication strategy result in encouraging the positive emotional
environment at the workplace. I will interact with my employees and listen to their issues along
with giving the response.
Determining the emotional strengths for the team
The major elements of the emotional strengths I am looking for the team are:
Patience- The patience level in the individual will guide them to hear the problem of the team
members. And at the time of anger this element helps in maintaining the anger as well. This
element helps in the effective self-management of all the emotions that can work as a barrier in
managing interaction with team members.
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