Emotional Intelligence and Leadership in the Workplace

This assignment delves into the core principles and practical applications of emotional intelligence (EI) within a leadership context. It explores the crucial link between emotionally effective leaders and their capacity to inspire workers, outlining how self-awareness, self-control, and effective communication contribute to achieving business objectives. The assignment addresses the importance of communicating with a diverse workforce, considering cultural display rules, and how EI can be utilized to build strong workplace relationships by effectively managing stress and conflict. It includes examples of emotional strengths and weaknesses, questions to gather feedback on EI skills, and identification of emotional triggers. Furthermore, the assignment examines the significance of emotional control for managers and leaders, and proposes strategies to foster the development of emotional intelligence in others. The assignment covers topics from the BSBLDR511 module at Mercury Institute of Victoria.

Running head: EMOTIONAL INTELLIGENCE
Emotional Intelligence
Name of the Student
Name of the University
Author Note

1EMOTIONAL INTELLIGENCE
Table of Contents
1. List 2 key features of emotional intelligence principles and strategies...........................2
2. Describe the relationship between emotionally effective leaders and their ability to
inspire workers to attain business objectives. Provide at least three reasons....................3
3. Explain how to communicate with a diverse workforce which has varying cultural
expressions by taking into account display rules..................................................................3
4. Explain the use of emotional intelligence in the context of building workplace
relationships by managing stress/conflict..............................................................................4
5. List at least 3 examples of emotional strengths and weaknesses.....................................4
6. Make a list of at least 5 questions you could ask colleagues to gain feedback about
your EI skills.............................................................................................................................4
7. Make a list of at least three of your emotional triggers....................................................4
8. Why is it important for managers and leaders to keep control of their emotions in the
workplace?................................................................................................................................5
9. List any 2 strategies you will use to promote the development of emotional
intelligence in others................................................................................................................5

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1. List 2 key features of emotional intelligence principles and strategies.
Ans: The two key features of Emotional Intelligence principles and strategies includes
those of Self Awareness and Self Control. This is because the self-awareness would allow an
individual to control the strong emotions and to analyse the reason behind their occurrence.
Similarly, self-control would allow the individuals to manage the situation by remaining cool
and calm about it.
2. Describe the relationship between emotionally effective leaders and their
ability to inspire workers to attain business objectives. Provide at least
three reasons.
Ans: It can be said that an emotionally intelligent leader can inspire workers for a number of
reasons because of the trust and faith which they have in each other:
I. The leader is aware about the strength and weaknesses of the employee and can help them
in this matter.
II. The leader with his communication skills can persuade the workers to work and to support
him in his decisions.
III. The leader would create great output in the workplace.
All these influences the workers to attain business objectives.
3. Explain how to communicate with a diverse workforce which has
varying cultural expressions by taking into account display rules.
Ans: One of the most important things in the workplace is the communication. It is
communication that can help the employees to understand the needs of the client.
Communicating with a diverse workforce can be a difficult job. However, it can be achieved

3EMOTIONAL INTELLIGENCE
by showing respect through communication for various cultures, building mutual trust and
friendships and removing the language barriers for effective communication.
4. Explain the use of emotional intelligence in the context of building
workplace relationships by managing stress/conflict.
Ans: Emotional Intelligence can play an important role in managing stress/ conflict in the
workplace. Emotional intelligence can help to manage the stress or the conflicts among the
people in the workplace by building relationships of love and trust among themselves.
5. List at least 3 examples of emotional strengths and weaknesses.
Ans: Emotional Strength – Happiness, Passion and Optimism.
Emotional Weakness – Frustration, Blame and Disappointment.
6. Make a list of at least 5 questions you could ask colleagues to gain
feedback about your EI skills.
Ans: 1. Which three words would you use to describe me based on your perception of me?
2. Have you ever felt that I inspired you on any day?
3. What do you think are my strengths and weaknesses?
4. Who do you feel inspires you the most and why?
5. How have your perception of me changed from day one till today?
7. Make a list of at least three of your emotional triggers
Ans: 1. Be accepted fairly.
2. Be Understood.
3. Be Valued.

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8. Why is it important for managers and leaders to keep control of their
emotions in the workplace?
Ans: Mangers need to keep their emotions in control because it would help them to keep their
employees motivated and make sure that the company is able to carry out its functions
normally without facing any major difficulties.
9. List any 2 strategies you will use to promote the development of
emotional intelligence in others.
Ans: 1. Improving the self-awareness of the employees.
2. Increasing the motivation of the employees.