Emotional Intelligence in Leadership: A Workplace Project

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BSBLDR511 - DEVELOP AND USE EMOTIONAL INTELLIGENCE
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Contents
Assessment 1: Project......................................................................................................................3
Assessment 2: Case study/ Scenario..............................................................................................15
Assessment 3: Observation and project.........................................................................................23
References......................................................................................................................................43
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Assessment 1: Project
Part A
1. Complete the online emotional intelligence test. GEIT. to identify your own emotional
strengths and weaknesses. The test is based Golemons 4-quadrant Emotional intelligence
Competency Model (2002) and the Global El CopobEiify Assessment Wstrument. The test wl
provide you with an overview of your emotional intelligence strengths and areas for
development.
o. Complete the 40 online questions at:
Emotional Intelligence Test, GIObOI Leadership Foundation,
https:Ijplpballeocjershiotpuncjat,on.comlaeit/eitesthtmj.
b. Take a screenshot of your completed test to submit as supporting documentation.
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2. Identify at least 3 instances of feeling stressed or experiencing a negative emotional state
at work. Write a short description of each instance and describe:
a. What caused the stress or negative emotional state?
b. How did you act or react? Did you notice any changes in your behaviour?
c. How could you modify these and achieve a greater sense of self-control?
You will use this material in Part B. Submit this material to your assessor at the end of the
assessment.
A. The major cause of stress and negative emotional stage is the negative circumstances which
enlarge at the stages of our life.
B. The behavior became negative and low but the opinions and views of other helped to remove
the emotional stress and negativity.
C. The emotional stress can become broad according to the circumstances’ and it can be modify
by seeing the people around us. It can be enlarged by seeing the motivational videos and articles.
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3. Identify at least 2 different emotional triggers that impact on your personal emotional
states at work. Write a short descnption of each trigger and discuss:
a. What impact can your automatic responses to these triggers have on others in the
workplace?
b. Using your increased awareness of such triggers. how could you control your responses?
How could you model workplace behaviours that demonstrate productive management of
emotions for others?
You will use this material in Part B. Submit this report to your assessor at the end of the
assessment.
A. Opposite belief and value: It can be hard to find the opposite emotional values and beliefs. It
can be hard to be tolerated. When other person not agrees with someone’s values and beliefs than
they could be feel a difficult situation. The person can take them positively and can think about
their plus and minus points.
B. Ego prevention: The ego prevention can become a trigger of emotional intelligence in which
a person can determine on their own egos and attitudes. They can change them for anyone and
makes their own decisions. A person can respond the egos by seeing the negative and positive
perspectives of them.
(B) While seeing the enlargement of both the triggers the opposite belief and values can be taken
positively and their positive points could be seen. It will provide the positive behavior towards
them and at the level of ego perception it is necessary to maintain people according to the
requirements and needs of the organization. The modern workplace styles like communication
and honesty can provide a productive management of emotions for other person (Mayer, et. al.,
2016).
Part B
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1. Use the awareness of yourself gained in Part A. Design your own 360°feedbock tool to
collect feedback from others about yow own emohonol intelligence. To develop the tool:
C. Add and remove questions from the sample pcovded In Appendix 1.1.
d. Tailor the questlons to be specific to your own strengths and weaknesses identified in
Part A.
360 degree survey
Employee
name
XYZ
Position Executive
Date 19th September, 2019
Rating/ performance
Strongly
disagree
Disagree Neither
agree nor
disagree
Agree Strongly
agree
Build relationships with
others based on sincerity
and respect

Respect and relate well to
others from varying
background and cultures

Is honest, ethical and
trustworthy

Freely offers help and
assistance to other when
appropriate

Paints a positive picture of 
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the future that other buy
into
Is aware of how their
behavior affects other

Takes responsibility of
their own actions

Sets a good example of the
behavior they ask for

Is able to show a sense of
humor and laugh at
themselves

Is open to constructive
criticism or feedbacks
without becoming
defensive

Reflects and learns from
experiences

Is able to openly admit
their mistakes

Will take a tough,
principled stands even if it
is improper.

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(B) In part A of this assessment there was a strength which was founded was the strong decision
making and the weakness was development of stress and negativity which can be enlarges by the
different circumstances’.
2. Seek feedback from no less than 5 workplace individuals using the 360 degree feedback
tool you developed. You must ask a minimum of the following to complete the tool:
a. 2 colleagues/peers (Con be fellow students In class)
b. your manager/supervisor (Your Assessor)
A. The fellow co-workers provided positive response for the 360 degree feedback that was
conducted.
B. The managers and supervisor provided positive review for the 360 degree feedbacks. It
provided positive impact.
3. Collect the feedback responses into a summary document
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The overall response of 360 degree feedback was good enough for XYZ. Many
positive areas were founded in the feedbacks and the helping nature and other
behavioral abstracts of XYZ were in better position.
The feedback also provided various areas that can be improved by XYZ. It will
provide help to him for improving the performance and behavior in the organization.