BSBLDR511 - Emotional Intelligence: Development and Use

This assignment solution provides a detailed exploration of emotional intelligence, covering its definition, importance in the workplace, and the five essential principles as defined by Daniel Goleman. It delves into the Emotional Intelligence Theory developed by Caruso and Salovey, explaining key principles such as emotions management, understanding, facilitation of thought, and perception. The assignment also outlines strategies for building emotional intelligence, the role of emotionally intelligent managers in achieving business objectives, and the significance of recognizing cultural differences in emotional expression. Furthermore, it discusses effective communication strategies within a diverse workforce and methods for building effective workplace relationships using emotional intelligence. The second part of the assignment includes a self-assessment, reflecting on personality test results, identifying emotional strengths and weaknesses, and analyzing the impact of personal stressors on workplace performance. Desklib offers this solution and many other resources for students.

Running Head: Emotional intelligence 1
BSBLDR511
STUDENT’S NAME
COURSE
UNIVERSITY
DATE

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ASSESSMENT TASK ONE
QUESTION ONE
Explain emotional intelligence and the importance of this characteristic at work.
Emotional intelligence
This refers to the capability of an individual to manage and control his emotions and
he or she has the capability to control the emotions of others too (Carson, Carson and
Birkenmeier, 2016.) Emotional intelligence can also be defined as the ability to
understand, recognize and manage our own emotions and influence other people’s
emotions.

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Importance of emotional intelligence at work.
Formation of strong bonds
Emotional intelligence enables individuals to create strong bonds among them that enable them
to thrive (Van Deursen et al., 2015).
Less conflicts
It reduces work place conflicts among the individuals because of the ability to control the temper
among them. It also enhances proper ways for resolving conflicts in the organization.
Recognition of ability in others
Emotional intelligence enables the leaders to acknowledge the potential and opportunity in others
because the way a person responds to a bad situation depicts his or her inner personality.
Enhances perseverance by leaders
Leaders face a lot of challenges in the organization which to some extend might lead them to be
angered and even resign. Emotional intelligence enables the leaders to control their emotions and
continue providing their best service in the organization even after been annoyed (Collins, and
Cooper, 2014).

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QUESTION TWO
Explain each of the five essential principles of emotional intelligence as defined by Daniel
Goleman.
Elements of emotional intelligence
Being an important skill in leadership, it has the following elements: social skills, empathy, self-
awareness, motivation and self-regulation (Foster et al., 2015).
Social skills
Through emotional intelligence, we get to understand other people and able to handle them
regardless of their reactions to different situations.
Empathy
This refers to the ability to be compassionate and understand other people with their emotions.
Empathy is one of the features for a good leader which enhances the retention of staff in the
organization reducing employee turnover from the organization (Goleman and Boyatzis, 2017).
Self-awareness
A person should be aware of his or her own emotions so as to be able to handle his or her
emotions in different situations (Killgore et al., 2015). A person should understand how
emotions influence his actions so as to be in a good position to deal with them appropriately.

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Motivation
According to Goleman, (2014) employees who have a high degree of emotional intelligence are
self-motivated to carry out various tasks within the organization. Such individuals are never
driven by money or quest for power. Employees with high emotional intelligence are usually
very productive within the organization facilitating the achievement of organizational goals.
Self-regulation
This refers to the situation where an individual is able to monitor and manage his emotions
effectively. Controlling emotions requires unique skills since this is not usually an easy task
especially if an individual feels that he or she has really been offended and demands justice.

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QUESTION THREE
Explain the key principles of the Emotional Intelligence Theory developed by Caruso and
Salovey (2004).
Emotions management
Refers to the ability to be open to feelings and modulating them in one self and others for the
promotion of personal understanding and development (Ju et al., 2015).
Emotions understanding
This refers to the ability by the individual to understand information related to emotions and
having a thorough knowledge on how different emotions combine and progress through different
relationships for the appreciation of the meaning for such emotions (Martin-Raugh, Kell and
Motowidlo, 2016).
Thought facilitation.
This refers to the capability to use, generate and have a perception that some feelings can be
communicated through emotions expressed by individuals (Vratskikh, Al-Lozi and Maqableh,
2016).
Emotions perception
This is the capability by individuals to perceive their emotions through various stories, movies,
music and various stimuli within their environment (Ruvalcaba-Romero et al., 2017).

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QUESTION FOUR
Explain three strategies that can be used to build emotional intelligence.
Focusing on your emotions on daily basis
An individual should be in a good position to identify his feelings as they arise so as to be able to
control them. This is only possible through being attentive to emotions in various situations
(Hughes, Jason, 2011).
Practicing empathy
As an individual it is always advisable to put yourself in the situation of others especially if they
are in need and you can help.
Exercising self-regulation
It is healthy if a person learn to control him/herself when he or she feel upset in a given situation.
This enables the person develop his or her emotional intelligence (Smith, Tanya, 2016).

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QUESTION FIVE
Explain how a manager with high emotional intelligence can assist in achieving business
objectives. Provide an example to illustrate your answer.
Reduces turnover rate.
The manager with high emotional intelligence shall be able to control his emotions in various
circumstances as well controlling the emotions of the employees especially when they feel
oppressed enhancing the retention of the employees in the organization. E.g. employees might
feel looked down upon by the management in decision making and feel like leaving the
organization but the manager can encourage them to stay by promising them a bright future.
Enhance good relationship with employees
The manager shall create a good relationship with the employees because of his social skills
which shall enhance the commitment of the employees towards the achievement of the
organizational goals and objectives. E.g. the manager can always check on the employees and
request on their progress in relation to the task and listen to their complaints.

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Competent in conflict resolution
A manager with high emotional intelligence is also very competent in resolving conflicts among
the employees in the organization because of the ability to understand various approaches for
dealing with the various types of emotions among the individuals (Serrat, 2017). Conflicts hinder
the achievement of goals and objectives in the organization hence when the manager resolves the
conflicts the employees will focus on performance.
E.g. the manager can know how to handle short tempered individuals when resolving conflicts
involving them.
Acts as a guide and counsellor
A manager with high emotional intelligence acts as a guide and a counsellor to the employees
when they face some problems which always have a diverse impact on their performance. A
manager can identify stressed employees and help them overcome their challenges which enables
them to focus on performance enhancing the achievement of organizational goals and objectives.

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QUESTION SIX
Explain the importance of recognizing cultural differences in emotional intelligence. Provide two
examples example to illustrate your answer.
Different cultures have different ways of expressing their emotions
People from different cultures express their emotions on various occasions in different ways
Example one
The whites do laugh slightly when excited by an event as compared to the blacks who
exaggerate their laughter on occasions that have made them excited as depicted in most of the
movies.
Example two
A smile is used by two groups from different cultures to convey different meanings in a given
situation. For people from North America, a smile is a sign of friendliness and good will while
for people from some of the Asian cultures, a smile is used to cover an embarrassment or an
emotional pain.

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Different ways of displaying emotions in public
Individuals from different cultures have different ways of expressing their emotions in
public(Ouyang, Sang and Peng, 2015) .In some cultures it is a taboo for a man to shed tears in
public hence men cry in privacy while in some of the cultures men cry to express their emotions
in public.
Example one
In roman culture men cry in private chambers when they were carried by emotions e.g. Pilate
during the time of Jesus judgment in his jurisdiction while the American men shed their tears in
public as expressed in most of the movies.
Example two
In some films involving the Americans and the Japanese, both participants expressed their
emotions anger, disgust and fear in a similar way when they were alone. In the company of other
participants, the Americans persisted with their emotions but the Japanese smiled to hide their
feelings.

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QUESTION SEVEN
Explain two ways of communicating effectively with a diverse workforce with varying cultural
expressions of emotions.
Participative decision making
The leader should involve the employees in the process of making decisions in relation to
various aspects within the organization (Singh and Bhardwaj, 2016). In the process he shall be
able to see their feelings in relation to the matters arising and able to know whether they are in
agreement or not.
Use of team leaders
When there is a need for change in the organization, team leaders can be used to influence the
employees that in deed the change would be of great benefit to them so as to overcome their
different reactions to the situation.